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The differences between service support supervisors and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a guest service supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $34,413 average annual salary of a guest service supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.
| Service Support Supervisor | Guest Service Supervisor | |
| Yearly salary | $56,433 | $34,413 |
| Hourly rate | $27.13 | $16.54 |
| Growth rate | - | -4% |
| Number of jobs | 125,261 | 39,559 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.
Service support supervisors and guest service supervisors have different pay scales, as shown below.
| Service Support Supervisor | Guest Service Supervisor | |
| Average salary | $56,433 | $34,413 |
| Salary range | Between $37,000 And $85,000 | Between $27,000 And $42,000 |
| Highest paying City | Lowell, MA | Seattle, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | Expedia Group | NBCUniversal |
| Best paying industry | Government | Retail |
There are a few differences between a service support supervisor and a guest service supervisor in terms of educational background:
| Service Support Supervisor | Guest Service Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between service support supervisors' and guest service supervisors' demographics:
| Service Support Supervisor | Guest Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 43.7% Female, 56.3% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |