Service support supervisor vs managing supervisor

The differences between service support supervisors and managing supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a managing supervisor. Additionally, a managing supervisor has an average salary of $79,218, which is higher than the $56,433 average annual salary of a service support supervisor.

The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a managing supervisor are patients, customer service, and oversight.

Service support supervisor vs managing supervisor overview

	Service Support Supervisor	Managing Supervisor
Yearly salary	$56,433	$79,218
Hourly rate	$27.13	$38.09
Growth rate	-	-
Number of jobs	125,261	59,711
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

What does a service support supervisor do?

Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.

What does a managing supervisor do?

A managing supervisor is an individual who is responsible for managing staff members and providing reports about their progress and development in the organization. Managing supervisors must represent the company to the external parties and should exhibit excellent leadership. They are expected to assist in the hiring process and selection of staff members for the company and train them on their new assignments. They must also maintain proper discipline among the staff members to avoid conflicts.

Service support supervisor vs managing supervisor salary

Service support supervisors and managing supervisors have different pay scales, as shown below.

	Service Support Supervisor	Managing Supervisor
Average salary	$56,433	$79,218
Salary range	Between $37,000 And $85,000	Between $53,000 And $117,000
Highest paying City	Lowell, MA	New York, NY
Highest paying state	Massachusetts	New York
Best paying company	Expedia Group	RSM US
Best paying industry	Government	Media

Differences between service support supervisor and managing supervisor education

There are a few differences between a service support supervisor and a managing supervisor in terms of educational background:

	Service Support Supervisor	Managing Supervisor
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service support supervisor vs managing supervisor demographics

Here are the differences between service support supervisors' and managing supervisors' demographics:

	Service Support Supervisor	Managing Supervisor
Average age	47	47
Gender ratio	Male, 45.4% Female, 54.6%	Male, 55.2% Female, 44.8%
Race ratio	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.9% White, 60.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between service support supervisor and managing supervisor duties and responsibilities

Service support supervisor example responsibilities.

Experience managing complex logistics operations in remote and austere environments.
Recruit transportation contract providers to serve clients receiving Medicaid.
Monitor spending to ensure services are provide are Medicaid eligible transportation services.
Conduct dietary rounds to interview patients on regular and therapeutic diets to determine satisfaction and food preferences.
Collaborate as part of a multidisciplinary team to provide specialty care to patients with adherence issues and/or unstable disease management status.
Merge processes, technology and business needs into an efficiently high-performing operations center that deliver quantifiable results following the ITIL framework.

Managing supervisor example responsibilities.

Perform care coordination and manage team of nurses providing telephonic care coordination for Oklahoma Medicaid members.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Communicate with patients and other necessary departments to resolve patient issues while maintaining excellent confidential customer service.
Maintain and improve build process for Java applications within POS area.
Train first aid, CPR, blood borne pathogens, and ergonomics.
Train multiple employees on POS register system, and company policy and procedures.

Service support supervisor vs managing supervisor skills

Common service support supervisor skills

Customer Service, 21%
Support Services, 14%
Patients, 12%
Data Entry, 6%
Direct Supervision, 6%
Social Work, 3%

Common managing supervisor skills

Patients, 14%
Customer Service, 13%
Oversight, 6%
HIPAA, 5%
Excellent Interpersonal, 4%
Social Work, 4%

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Service Support Supervisor
Service Support Supervisor vs Managing Supervisor

Updated January 8, 2025

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