Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service support supervisors and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and an operations support manager. Additionally, an operations support manager has an average salary of $79,730, which is higher than the $56,433 average annual salary of a service support supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for an operations support manager are customer service, project management, and human resources.
| Service Support Supervisor | Operations Support Manager | |
| Yearly salary | $56,433 | $79,730 |
| Hourly rate | $27.13 | $38.33 |
| Growth rate | - | 6% |
| Number of jobs | 125,261 | 376,894 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 65% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
Service support supervisors and operations support managers have different pay scales, as shown below.
| Service Support Supervisor | Operations Support Manager | |
| Average salary | $56,433 | $79,730 |
| Salary range | Between $37,000 And $85,000 | Between $47,000 And $133,000 |
| Highest paying City | Lowell, MA | San Bruno, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | Expedia Group | Meta |
| Best paying industry | Government | Technology |
There are a few differences between a service support supervisor and an operations support manager in terms of educational background:
| Service Support Supervisor | Operations Support Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between service support supervisors' and operations support managers' demographics:
| Service Support Supervisor | Operations Support Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 64.8% Female, 35.2% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |