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Service support supervisor vs senior supervisor

The differences between service support supervisors and senior supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a senior supervisor. Additionally, a senior supervisor has an average salary of $61,146, which is higher than the $56,433 average annual salary of a service support supervisor.

The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a senior supervisor are rehabilitation, safety procedures, and continuous improvement.

Service support supervisor vs senior supervisor overview

Service Support SupervisorSenior Supervisor
Yearly salary$56,433$61,146
Hourly rate$27.13$29.40
Growth rate-6%
Number of jobs125,26138,600
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 57%
Average age4747
Years of experience66

What does a service support supervisor do?

Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.

What does a senior supervisor do?

A senior supervisor is responsible for overseeing staff work and ensures that employees reach weekly or monthly quotas and other production commitments. To complete the deadlines, a senior supervisor must diligently communicate with project team leaders to ensure task completion within the agreed deadline. A senior supervisor also monitors employee productivity and provides constructive feedback. They also offer coaching to develop team members and serve as a bridge between upper management and subordinates in ways that comply with the company's vision and mission.

Service support supervisor vs senior supervisor salary

Service support supervisors and senior supervisors have different pay scales, as shown below.

Service Support SupervisorSenior Supervisor
Average salary$56,433$61,146
Salary rangeBetween $37,000 And $85,000Between $35,000 And $104,000
Highest paying CityLowell, MASan Francisco, CA
Highest paying stateMassachusettsNew York
Best paying companyExpedia GroupWestern Digital
Best paying industryGovernment-

Differences between service support supervisor and senior supervisor education

There are a few differences between a service support supervisor and a senior supervisor in terms of educational background:

Service Support SupervisorSenior Supervisor
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 57%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Service support supervisor vs senior supervisor demographics

Here are the differences between service support supervisors' and senior supervisors' demographics:

Service Support SupervisorSenior Supervisor
Average age4747
Gender ratioMale, 45.4% Female, 54.6%Male, 65.8% Female, 34.2%
Race ratioBlack or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6%Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between service support supervisor and senior supervisor duties and responsibilities

Service support supervisor example responsibilities.

  • Experience managing complex logistics operations in remote and austere environments.
  • Recruit transportation contract providers to serve clients receiving Medicaid.
  • Monitor spending to ensure services are provide are Medicaid eligible transportation services.
  • Conduct dietary rounds to interview patients on regular and therapeutic diets to determine satisfaction and food preferences.
  • Collaborate as part of a multidisciplinary team to provide specialty care to patients with adherence issues and/or unstable disease management status.
  • Merge processes, technology and business needs into an efficiently high-performing operations center that deliver quantifiable results following the ITIL framework.
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Senior supervisor example responsibilities.

  • Analyze the KPIs and provide recommendation in order to attain or maintain the accepted values of KPIs.
  • Supervise and manage a team of 33 personnel including DOD contractors and linguist training over 3,000 soldiers on a daily basis.
  • Manage employment-related taxation issues including assisting clients with their annual obligations.
  • Manage timeliness, accuracy, and maintenance of publish content via Microsoft SharePoint.
  • Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
  • Manage patient financial counselor activities to ensure that uninsure patients are fully screen and receive application assistance for government Medicaid programs.
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Service support supervisor vs senior supervisor skills

Common service support supervisor skills
  • Customer Service, 21%
  • Support Services, 14%
  • Patients, 12%
  • Data Entry, 6%
  • Direct Supervision, 6%
  • Social Work, 3%
Common senior supervisor skills
  • Rehabilitation, 12%
  • Safety Procedures, 8%
  • Continuous Improvement, 6%
  • OSHA, 4%
  • SR, 4%
  • Logistics, 4%

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