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The differences between service support supervisors and senior supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a senior supervisor. Additionally, a senior supervisor has an average salary of $61,146, which is higher than the $56,433 average annual salary of a service support supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a senior supervisor are rehabilitation, safety procedures, and continuous improvement.
| Service Support Supervisor | Senior Supervisor | |
| Yearly salary | $56,433 | $61,146 |
| Hourly rate | $27.13 | $29.40 |
| Growth rate | - | 6% |
| Number of jobs | 125,261 | 38,600 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 57% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A senior supervisor is responsible for overseeing staff work and ensures that employees reach weekly or monthly quotas and other production commitments. To complete the deadlines, a senior supervisor must diligently communicate with project team leaders to ensure task completion within the agreed deadline. A senior supervisor also monitors employee productivity and provides constructive feedback. They also offer coaching to develop team members and serve as a bridge between upper management and subordinates in ways that comply with the company's vision and mission.
Service support supervisors and senior supervisors have different pay scales, as shown below.
| Service Support Supervisor | Senior Supervisor | |
| Average salary | $56,433 | $61,146 |
| Salary range | Between $37,000 And $85,000 | Between $35,000 And $104,000 |
| Highest paying City | Lowell, MA | San Francisco, CA |
| Highest paying state | Massachusetts | New York |
| Best paying company | Expedia Group | Western Digital |
| Best paying industry | Government | - |
There are a few differences between a service support supervisor and a senior supervisor in terms of educational background:
| Service Support Supervisor | Senior Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and senior supervisors' demographics:
| Service Support Supervisor | Senior Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 65.8% Female, 34.2% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |