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The differences between service support supervisors and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a service manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $56,433 average annual salary of a service support supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Service Support Supervisor | Service Manager | |
| Yearly salary | $56,433 | $74,009 |
| Hourly rate | $27.13 | $35.58 |
| Growth rate | - | 6% |
| Number of jobs | 125,261 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Service support supervisors and service managers have different pay scales, as shown below.
| Service Support Supervisor | Service Manager | |
| Average salary | $56,433 | $74,009 |
| Salary range | Between $37,000 And $85,000 | Between $47,000 And $116,000 |
| Highest paying City | Lowell, MA | San Francisco, CA |
| Highest paying state | Massachusetts | New York |
| Best paying company | Expedia Group | Latham & Watkins |
| Best paying industry | Government | Technology |
There are a few differences between a service support supervisor and a service manager in terms of educational background:
| Service Support Supervisor | Service Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between service support supervisors' and service managers' demographics:
| Service Support Supervisor | Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |