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The differences between service support supervisors and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a service supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $52,539 average annual salary of a service supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.
| Service Support Supervisor | Service Supervisor | |
| Yearly salary | $56,433 | $52,539 |
| Hourly rate | $27.13 | $25.26 |
| Growth rate | - | 6% |
| Number of jobs | 125,261 | 77,954 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
Service support supervisors and service supervisors have different pay scales, as shown below.
| Service Support Supervisor | Service Supervisor | |
| Average salary | $56,433 | $52,539 |
| Salary range | Between $37,000 And $85,000 | Between $34,000 And $80,000 |
| Highest paying City | Lowell, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Expedia Group | Apple |
| Best paying industry | Government | - |
There are a few differences between a service support supervisor and a service supervisor in terms of educational background:
| Service Support Supervisor | Service Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and service supervisors' demographics:
| Service Support Supervisor | Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |