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The differences between service support supervisors and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $56,433 average annual salary of a service support supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a support manager are project management, technical support, and powerpoint.
| Service Support Supervisor | Support Manager | |
| Yearly salary | $56,433 | $90,297 |
| Hourly rate | $27.13 | $43.41 |
| Growth rate | - | 6% |
| Number of jobs | 125,261 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Service support supervisors and support managers have different pay scales, as shown below.
| Service Support Supervisor | Support Manager | |
| Average salary | $56,433 | $90,297 |
| Salary range | Between $37,000 And $85,000 | Between $58,000 And $140,000 |
| Highest paying City | Lowell, MA | Washington, DC |
| Highest paying state | Massachusetts | New York |
| Best paying company | Expedia Group | Meta |
| Best paying industry | Government | Finance |
There are a few differences between a service support supervisor and a support manager in terms of educational background:
| Service Support Supervisor | Support Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and support managers' demographics:
| Service Support Supervisor | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |