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The differences between service support supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a support supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $47,047 average annual salary of a support supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Service Support Supervisor | Support Supervisor | |
| Yearly salary | $56,433 | $47,047 |
| Hourly rate | $27.13 | $22.62 |
| Growth rate | - | 10% |
| Number of jobs | 125,261 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Service support supervisors and support supervisors have different pay scales, as shown below.
| Service Support Supervisor | Support Supervisor | |
| Average salary | $56,433 | $47,047 |
| Salary range | Between $37,000 And $85,000 | Between $31,000 And $69,000 |
| Highest paying City | Lowell, MA | San Francisco, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | Expedia Group | Cisco |
| Best paying industry | Government | Technology |
There are a few differences between a service support supervisor and a support supervisor in terms of educational background:
| Service Support Supervisor | Support Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and support supervisors' demographics:
| Service Support Supervisor | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |