Service support supervisor vs team supervisor

The differences between service support supervisors and team supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a team supervisor. Additionally, a team supervisor has an average salary of $58,718, which is higher than the $56,433 average annual salary of a service support supervisor.

The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a team supervisor are direct supervision, safety procedures, and sales associates.

Service support supervisor vs team supervisor overview

	Service Support Supervisor	Team Supervisor
Yearly salary	$56,433	$58,718
Hourly rate	$27.13	$28.23
Growth rate	-	-
Number of jobs	125,261	102,766
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 48%
Average age	47	47
Years of experience	6	6

What does a service support supervisor do?

Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.

What does a team supervisor do?

The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.

Service support supervisor vs team supervisor salary

Service support supervisors and team supervisors have different pay scales, as shown below.

	Service Support Supervisor	Team Supervisor
Average salary	$56,433	$58,718
Salary range	Between $37,000 And $85,000	Between $37,000 And $92,000
Highest paying City	Lowell, MA	Newark, NJ
Highest paying state	Massachusetts	New Jersey
Best paying company	Expedia Group	State Street
Best paying industry	Government	-

Differences between service support supervisor and team supervisor education

There are a few differences between a service support supervisor and a team supervisor in terms of educational background:

	Service Support Supervisor	Team Supervisor
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service support supervisor vs team supervisor demographics

Here are the differences between service support supervisors' and team supervisors' demographics:

	Service Support Supervisor	Team Supervisor
Average age	47	47
Gender ratio	Male, 45.4% Female, 54.6%	Male, 58.6% Female, 41.4%
Race ratio	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.8% Hispanic or Latino, 18.4% Asian, 5.7% White, 60.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between service support supervisor and team supervisor duties and responsibilities

Service support supervisor example responsibilities.

Experience managing complex logistics operations in remote and austere environments.
Recruit transportation contract providers to serve clients receiving Medicaid.
Monitor spending to ensure services are provide are Medicaid eligible transportation services.
Conduct dietary rounds to interview patients on regular and therapeutic diets to determine satisfaction and food preferences.
Collaborate as part of a multidisciplinary team to provide specialty care to patients with adherence issues and/or unstable disease management status.
Merge processes, technology and business needs into an efficiently high-performing operations center that deliver quantifiable results following the ITIL framework.

Team supervisor example responsibilities.

Manage a small group of people while effectively serving large amounts of food in small windows of time.
Accomplish requirements, allocating resources, scheduling and coordinating staff and assure accuracy of payroll.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Represent the payer side of WA Medicaid in medical necessity reviews against plan benefits.
Vacuum, mop, buffer floors, clean windows, take out trash, clean computer room.
Prepare PowerPoint presentations to present team metrics.

Service support supervisor vs team supervisor skills

Common service support supervisor skills

Customer Service, 21%
Support Services, 14%
Patients, 12%
Data Entry, 6%
Direct Supervision, 6%
Social Work, 3%

Common team supervisor skills

Direct Supervision, 9%
Safety Procedures, 7%
Sales Associates, 6%
Lead Generation, 6%
Store Operations, 6%
Excellent Interpersonal, 5%

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Service Support Supervisor
Service Support Supervisor vs Team Supervisor

Updated January 8, 2025

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