Service support supervisor vs unit supervisor

The differences between service support supervisors and unit supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a unit supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $48,749 average annual salary of a unit supervisor.

The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a unit supervisor are patients, corrective action, and social work.

Service support supervisor vs unit supervisor overview

	Service Support Supervisor	Unit Supervisor
Yearly salary	$56,433	$48,749
Hourly rate	$27.13	$23.44
Growth rate	-	6%
Number of jobs	125,261	37,120
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a service support supervisor do?

Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.

What does a unit supervisor do?

A unit supervisor oversees and supervises employees, ensuring that work operations adhere to standards, guidelines, timelines, and budget. Although the extent of their responsibilities depends on their industry or company of employment, they are typically in charge of conducting regular inspections and assessments, setting objectives and guidelines, delegating responsibilities among staff, and producing progress reports, submitting them to higher-ranking managers. Moreover, aside from leading teams to reach goals, a unit supervisor also trains new members of the workforce, provides technical support to staff, and resolves issues and concerns to maintain smooth operations.

Service support supervisor vs unit supervisor salary

Service support supervisors and unit supervisors have different pay scales, as shown below.

	Service Support Supervisor	Unit Supervisor
Average salary	$56,433	$48,749
Salary range	Between $37,000 And $85,000	Between $30,000 And $78,000
Highest paying City	Lowell, MA	Olympia, WA
Highest paying state	Massachusetts	Washington
Best paying company	Expedia Group	Berkshire Hathaway
Best paying industry	Government	Hospitality

Differences between service support supervisor and unit supervisor education

There are a few differences between a service support supervisor and a unit supervisor in terms of educational background:

	Service Support Supervisor	Unit Supervisor
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service support supervisor vs unit supervisor demographics

Here are the differences between service support supervisors' and unit supervisors' demographics:

	Service Support Supervisor	Unit Supervisor
Average age	47	47
Gender ratio	Male, 45.4% Female, 54.6%	Male, 51.6% Female, 48.4%
Race ratio	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between service support supervisor and unit supervisor duties and responsibilities

Service support supervisor example responsibilities.

Experience managing complex logistics operations in remote and austere environments.
Recruit transportation contract providers to serve clients receiving Medicaid.
Monitor spending to ensure services are provide are Medicaid eligible transportation services.
Conduct dietary rounds to interview patients on regular and therapeutic diets to determine satisfaction and food preferences.
Collaborate as part of a multidisciplinary team to provide specialty care to patients with adherence issues and/or unstable disease management status.
Merge processes, technology and business needs into an efficiently high-performing operations center that deliver quantifiable results following the ITIL framework.

Unit supervisor example responsibilities.

Manage direct support professionals serving adult populations for persons with mental health, developmental disabilities and children with autism.
Document patient information and recording information correctly, as well as ensuring other workers are following OSHA and HIPAA requirements.
Attend weekly QA collaboration meetings and actively participate in discussions.
Utilize Kaizen activities to drive continuous process and quality improvements.
Submit MDS assessments to CMS timely and organize documentation for timely filing.
Evaluate admissions for Medicare/ Medicaid eligibility; prepare MDS and PPS documentation.

Service support supervisor vs unit supervisor skills

Common service support supervisor skills

Customer Service, 21%
Support Services, 14%
Patients, 12%
Data Entry, 6%
Direct Supervision, 6%
Social Work, 3%

Common unit supervisor skills

Patients, 11%
Corrective Action, 10%
Social Work, 8%
Oversight, 7%
Conflict Resolution, 6%
Direct Supervision, 6%

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Service Support Supervisor vs Unit Supervisor

Updated January 8, 2025

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