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The differences between services desk technicians and network technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a services desk technician and a network technician. Additionally, a network technician has an average salary of $68,938, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a services desk technician include service desk, customer service and troubleshoot. The most important skills for a network technician are customer service, switches, and troubleshoot.
| Services Desk Technician | Network Technician | |
| Yearly salary | $42,123 | $68,938 |
| Hourly rate | $20.25 | $33.14 |
| Growth rate | 10% | 5% |
| Number of jobs | 145,853 | 79,712 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
A network technician is responsible for system malfunction diagnosis and troubleshooting operations. Network technicians duties' include repairing damaged system components, analyzing computer systems and blueprints, installing network connections, and upgrading accessories for efficient operations. Other duties include assisting customers with technical issues, ensuring computer systems' privacy, creating documents of network issues and resolutions, and suggesting alternative equipment for network backups. A network technician must have a broad knowledge of the technology industry and mechanical processes, plus the ability to work under pressure with minimal supervision.
Services desk technicians and network technicians have different pay scales, as shown below.
| Services Desk Technician | Network Technician | |
| Average salary | $42,123 | $68,938 |
| Salary range | Between $31,000 And $55,000 | Between $51,000 And $92,000 |
| Highest paying City | New York, NY | Urban Honolulu, HI |
| Highest paying state | New York | Hawaii |
| Best paying company | Forum Energy Technologies | Apple |
| Best paying industry | Government | Finance |
There are a few differences between a services desk technician and a network technician in terms of educational background:
| Services Desk Technician | Network Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Most common major | Information Technology | Computer Science |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between services desk technicians' and network technicians' demographics:
| Services Desk Technician | Network Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 87.3% Female, 12.7% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 9.4% White, 63.8% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |