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The differences between software support analysts and support associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software support analyst and a support associate. Additionally, a software support analyst has an average salary of $64,187, which is higher than the $47,039 average annual salary of a support associate.
The top three skills for a software support analyst include software support, troubleshoot and technical support. The most important skills for a support associate are sales floor, computer system, and POS.
| Software Support Analyst | Support Associate | |
| Yearly salary | $64,187 | $47,039 |
| Hourly rate | $30.86 | $22.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 126,509 | 100,892 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A software support analyst works to assist both customers and software developers. They troubleshoot software issues, document software analysis, and conduct repairs. They work with developers to test software and ensure user requirements are met. They may also log customer feedback.
The primary role of sales support associates is to help sales staff and customers during the sales process. A sales support associate also performs other tasks that include maintaining positive customer relations, responding to customers' requests for quotes, information, and specifications, and, initiating contact with prospective customers. They are also responsible for coordinating proposals, sales literature production, and presentations. Requirements for this position include a high school diploma or general education development, administrative and communication skills, and organizational skills.
Software support analysts and support associates have different pay scales, as shown below.
| Software Support Analyst | Support Associate | |
| Average salary | $64,187 | $47,039 |
| Salary range | Between $46,000 And $88,000 | Between $26,000 And $83,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Barclays | Apollo Global Management |
| Best paying industry | Finance | - |
There are a few differences between a software support analyst and a support associate in terms of educational background:
| Software Support Analyst | Support Associate | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 48% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between software support analysts' and support associates' demographics:
| Software Support Analyst | Support Associate | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.3% Female, 37.7% | Male, 36.7% Female, 63.3% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.1% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |