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The differences between software trainers and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software trainer and a help desk analyst. Additionally, a software trainer has an average salary of $68,647, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for a software trainer include software training, training materials and training classes. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Software Trainer | Help Desk Analyst | |
| Yearly salary | $68,647 | $37,318 |
| Hourly rate | $33.00 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 37,100 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Software Trainers are training specialists who teach computer programs and applications like desktop publishing programs, computer network systems software, and spreadsheets. They effectively explain the technical complexities of computer software. They plan, prepare, and research lessons for the trainees. They also check and assess the work of the students and give them feedback.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Software trainers and help desk analysts have different pay scales, as shown below.
| Software Trainer | Help Desk Analyst | |
| Average salary | $68,647 | $37,318 |
| Salary range | Between $57,000 And $81,000 | Between $26,000 And $52,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | Oregon | Massachusetts |
| Best paying company | Henry Schein | Pacific Investment Management Company LLC |
| Best paying industry | Utilities | Government |
There are a few differences between a software trainer and a help desk analyst in terms of educational background:
| Software Trainer | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | Stanford University |
Here are the differences between software trainers' and help desk analysts' demographics:
| Software Trainer | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.3% Female, 55.7% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 15.8% Asian, 10.8% White, 55.8% American Indian and Alaska Native, 0.5% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |