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The differences between software trainers and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software trainer and a technical support representative. Additionally, a software trainer has an average salary of $68,647, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a software trainer include software training, training materials and training classes. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Software Trainer | Technical Support Representative | |
| Yearly salary | $68,647 | $34,758 |
| Hourly rate | $33.00 | $16.71 |
| Growth rate | 10% | 10% |
| Number of jobs | 37,100 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Software Trainers are training specialists who teach computer programs and applications like desktop publishing programs, computer network systems software, and spreadsheets. They effectively explain the technical complexities of computer software. They plan, prepare, and research lessons for the trainees. They also check and assess the work of the students and give them feedback.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Software trainers and technical support representatives have different pay scales, as shown below.
| Software Trainer | Technical Support Representative | |
| Average salary | $68,647 | $34,758 |
| Salary range | Between $57,000 And $81,000 | Between $27,000 And $44,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | Oregon | Maryland |
| Best paying company | Henry Schein | HP |
| Best paying industry | Utilities | Technology |
There are a few differences between a software trainer and a technical support representative in terms of educational background:
| Software Trainer | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between software trainers' and technical support representatives' demographics:
| Software Trainer | Technical Support Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.3% Female, 55.7% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 15.8% Asian, 10.8% White, 55.8% American Indian and Alaska Native, 0.5% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |