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The differences between software trainers and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software trainer and a technical support trainer. Additionally, a software trainer has an average salary of $68,647, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a software trainer include software training, training materials and training classes. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Software Trainer | Technical Support Trainer | |
| Yearly salary | $68,647 | $45,722 |
| Hourly rate | $33.00 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 37,100 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Software Trainers are training specialists who teach computer programs and applications like desktop publishing programs, computer network systems software, and spreadsheets. They effectively explain the technical complexities of computer software. They plan, prepare, and research lessons for the trainees. They also check and assess the work of the students and give them feedback.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Software trainers and technical support trainers have different pay scales, as shown below.
| Software Trainer | Technical Support Trainer | |
| Average salary | $68,647 | $45,722 |
| Salary range | Between $57,000 And $81,000 | Between $25,000 And $82,000 |
| Highest paying City | New York, NY | Mountain View, CA |
| Highest paying state | Oregon | California |
| Best paying company | Henry Schein | T.D. Williamson |
| Best paying industry | Utilities | Technology |
There are a few differences between a software trainer and a technical support trainer in terms of educational background:
| Software Trainer | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between software trainers' and technical support trainers' demographics:
| Software Trainer | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.3% Female, 55.7% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 15.8% Asian, 10.8% White, 55.8% American Indian and Alaska Native, 0.5% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |