Supervisor, patient access vs front desk supervisor

The differences between supervisors, patient access and front desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a supervisor, patient access and a front desk supervisor. Additionally, a supervisor, patient access has an average salary of $46,091, which is higher than the $34,885 average annual salary of a front desk supervisor.

The top three skills for a supervisor, patient access include patients, customer service and patient care. The most important skills for a front desk supervisor are reservations, guest service, and room availability.

Supervisor, patient access vs front desk supervisor overview

	Supervisor, Patient Access	Front Desk Supervisor
Yearly salary	$46,091	$34,885
Hourly rate	$22.16	$16.77
Growth rate	28%	-
Number of jobs	85,777	69,802
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does a supervisor, patient access do?

A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

Supervisor, patient access vs front desk supervisor salary

Supervisors, patient access and front desk supervisors have different pay scales, as shown below.

	Supervisor, Patient Access	Front Desk Supervisor
Average salary	$46,091	$34,885
Salary range	Between $31,000 And $67,000	Between $26,000 And $45,000
Highest paying City	New York, NY	Washington, DC
Highest paying state	Delaware	Hawaii
Best paying company	Guidehouse	Punderson Manor Lodge & Conference Center
Best paying industry	Health Care	Retail

Differences between supervisor, patient access and front desk supervisor education

There are a few differences between a supervisor, patient access and a front desk supervisor in terms of educational background:

	Supervisor, Patient Access	Front Desk Supervisor
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Supervisor, patient access vs front desk supervisor demographics

Here are the differences between supervisors, patient access' and front desk supervisors' demographics:

	Supervisor, Patient Access	Front Desk Supervisor
Average age	47	47
Gender ratio	Male, 21.8% Female, 78.2%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 18.5% Asian, 5.2% White, 60.0% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between supervisor, patient access and front desk supervisor duties and responsibilities

Supervisor, patient access example responsibilities.

Manage oversight to joint commission and other regulatory requirements.
Adhere to regulations and policies set forth by JCAHO and HIPAA.
Oversee financial counseling of under-insure and uninsure patients for Medicaid eligibility, pay arrangements and charity care/uncompensate care programs.
Train all staff on JCAHO and HIPPA regulations and compliance.
Monitor activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies.
Maintain scripting and service levels in accordance with insurance contracts and HIPAA regulations to ensure privacy of protect health information.

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Supervisor, patient access vs front desk supervisor skills

Common supervisor, patient access skills

Patients, 20%
Customer Service, 10%
Patient Care, 7%
Revenue Cycle, 6%
Medical Terminology, 5%
HIPAA, 4%

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

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Office and Administrative Industry
Supervisor, Patient Access
Supervisor, Patient Access vs Front Desk Supervisor

Updated January 8, 2025

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