Supervisor/sales associate vs associate/team lead

Differences between supervisor/sales associate and associate/team lead duties and responsibilities

Supervisor/sales associate example responsibilities.

• Partner in managing operations of multiple retail outlets, including hiring, performance management, scheduling, and merchandising management.
• Demonstrate knowledge and execution of all register (POS) functions; handle all cash controls and transactions accurately.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Demonstrate strong leadership, communication and supervisory skills by providing coaching and feedback to maximize individual and store performance.

Associate/team lead example responsibilities.

• Accomplish requirements, allocating resources, scheduling and coordinating staff and assure accuracy of payroll.
• Ensure all sales transactions, refunds and POS system function smoothly and take corrective action when necessary.
• Process sales transactions, POS, credit applications, discounts, trade-in allowances, warranties and delivery dates.
• Provide leadership and mentoring of team members to increase productivity while ensuring accuracy.
• Handle inbound/outbound escalate customer complaints, including executive escalations from various levels of leadership.
• Aggregate, analyze and organize information from QC reports into a department-wide WIKI to facilitate information sharing and best practice utilization.
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