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The differences between supervisors, technical support and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a technical support specialist. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Supervisor, Technical Support | Technical Support Specialist | |
| Yearly salary | $87,039 | $48,667 |
| Hourly rate | $41.85 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Supervisors, technical support and technical support specialists have different pay scales, as shown below.
| Supervisor, Technical Support | Technical Support Specialist | |
| Average salary | $87,039 | $48,667 |
| Salary range | Between $62,000 And $121,000 | Between $30,000 And $76,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Applied Materials | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a supervisor, technical support and a technical support specialist in terms of educational background:
| Supervisor, Technical Support | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between supervisors, technical support' and technical support specialists' demographics:
| Supervisor, Technical Support | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |