Support center manager vs customer account manager

Differences between support center manager and customer account manager duties and responsibilities

Support center manager example responsibilities.

• Lead successful project to develop SharePoint support matrix in collaboration with I.T.
• Orchestrate turnaround of sub-standard performance, achieving or exceeding all key performance indicators (KPI) to maximize productivity.
• Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
• Research, target and resolve escalate payroll and invoicing issues.
• Maintain payroll duties for all support staff and all field personnel.
• Spearhead the relocation of the sampling department including space layout, equipment and logistics.
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Customer account manager example responsibilities.

• Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
• Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
• Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
• Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
• Enter invoices into QuickBooks from carrier that is delivering material to destination.
• Take orders from customer, enter into QuickBooks, send customers order confirmation.
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