Support center manager vs desk manager

The differences between support center managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support center manager and a desk manager. Additionally, a support center manager has an average salary of $77,251, which is higher than the $75,140 average annual salary of a desk manager.

The top three skills for a support center manager include technical support, service delivery and performance reviews. The most important skills for a desk manager are CRM, sales process, and quality customer service.

Support center manager vs desk manager overview

	Support Center Manager	Desk Manager
Yearly salary	$77,251	$75,140
Hourly rate	$37.14	$36.12
Growth rate	10%	-
Number of jobs	113,530	45,871
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 65%
Average age	47	47
Years of experience	6	6

Support center manager vs desk manager salary

Support center managers and desk managers have different pay scales, as shown below.

	Support Center Manager	Desk Manager
Average salary	$77,251	$75,140
Salary range	Between $45,000 And $131,000	Between $44,000 And $127,000
Highest paying City	-	Eureka, CA
Highest paying state	-	New York
Best paying company	-	ServiceNow
Best paying industry	-	-

Differences between support center manager and desk manager education

There are a few differences between a support center manager and a desk manager in terms of educational background:

	Support Center Manager	Desk Manager
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Support center manager vs desk manager demographics

Here are the differences between support center managers' and desk managers' demographics:

	Support Center Manager	Desk Manager
Average age	47	47
Gender ratio	Male, 61.3% Female, 38.7%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.0% American Indian and Alaska Native, 0.7%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between support center manager and desk manager duties and responsibilities

Support center manager example responsibilities.

Lead successful project to develop SharePoint support matrix in collaboration with I.T.
Orchestrate turnaround of sub-standard performance, achieving or exceeding all key performance indicators (KPI) to maximize productivity.
Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
Research, target and resolve escalate payroll and invoicing issues.
Maintain payroll duties for all support staff and all field personnel.
Spearhead the relocation of the sampling department including space layout, equipment and logistics.

Desk manager example responsibilities.

Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
Maintain POS transactions and hotel budget.
Shred patient information to comply with HIPAA regulations.
Follow HIPAA guidelines to ensure staff compliance.assist with all dental procedures.
Design a multi-part training program for the primary POS program used in retail locations.
Import and export all patient data into the EMR from hospitals and other qualify health care providers.

Support center manager vs desk manager skills

Common support center manager skills

Technical Support, 12%
Service Delivery, 6%
Performance Reviews, 6%
Customer Support, 5%
Direct Reports, 5%
ITIL, 4%

Common desk manager skills

CRM, 19%
Sales Process, 12%
Quality Customer Service, 10%
CSI, 9%
Sales People, 8%
Sales Desk, 5%