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Support center manager vs front end manager

The differences between support center managers and front end managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support center manager and a front end manager. Additionally, a support center manager has an average salary of $77,251, which is higher than the $39,893 average annual salary of a front end manager.

The top three skills for a support center manager include technical support, service delivery and performance reviews. The most important skills for a front end manager are customer service, end loaders, and loaders.

Support center manager vs front end manager overview

Support Center ManagerFront End Manager
Yearly salary$77,251$39,893
Hourly rate$37.14$19.18
Growth rate10%6%
Number of jobs113,530253,918
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 37%
Average age4747
Years of experience66

Support center manager vs front end manager salary

Support center managers and front end managers have different pay scales, as shown below.

Support Center ManagerFront End Manager
Average salary$77,251$39,893
Salary rangeBetween $45,000 And $131,000Between $20,000 And $78,000
Highest paying City-Santa Clara, CA
Highest paying state-Hawaii
Best paying company-NVIDIA
Best paying industry-Retail

Differences between support center manager and front end manager education

There are a few differences between a support center manager and a front end manager in terms of educational background:

Support Center ManagerFront End Manager
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Support center manager vs front end manager demographics

Here are the differences between support center managers' and front end managers' demographics:

Support Center ManagerFront End Manager
Average age4747
Gender ratioMale, 61.3% Female, 38.7%Male, 33.4% Female, 66.6%
Race ratioBlack or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.0% American Indian and Alaska Native, 0.7%Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.6% White, 60.6% American Indian and Alaska Native, 0.7%
LGBT Percentage8%8%

Differences between support center manager and front end manager duties and responsibilities

Support center manager example responsibilities.

  • Lead successful project to develop SharePoint support matrix in collaboration with I.T.
  • Orchestrate turnaround of sub-standard performance, achieving or exceeding all key performance indicators (KPI) to maximize productivity.
  • Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
  • Research, target and resolve escalate payroll and invoicing issues.
  • Maintain payroll duties for all support staff and all field personnel.
  • Spearhead the relocation of the sampling department including space layout, equipment and logistics.
  • Show more

Front end manager example responsibilities.

  • Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
  • Supervise cashiers, loaders, greeters and customer service desk.
  • Develop with GWT (mgvt, Sencha), HTML5, D3, CSS3.
  • Create flyers for and promote events.
  • Update and convert design artwork to HTML.
  • Full stack fluid understanding and development of Java and JSP.
  • Show more

Support center manager vs front end manager skills

Common support center manager skills
  • Technical Support, 12%
  • Service Delivery, 6%
  • Performance Reviews, 6%
  • Customer Support, 5%
  • Direct Reports, 5%
  • ITIL, 4%
Common front end manager skills
  • Customer Service, 18%
  • End Loaders, 17%
  • Loaders, 7%
  • Cleanliness, 6%
  • Loss Prevention, 5%
  • Customer Complaints, 5%

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