Support center manager vs office manager

Differences between support center manager and office manager duties and responsibilities

Support center manager example responsibilities.

• Lead successful project to develop SharePoint support matrix in collaboration with I.T.
• Orchestrate turnaround of sub-standard performance, achieving or exceeding all key performance indicators (KPI) to maximize productivity.
• Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
• Research, target and resolve escalate payroll and invoicing issues.
• Maintain payroll duties for all support staff and all field personnel.
• Spearhead the relocation of the sampling department including space layout, equipment and logistics.
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Office manager example responsibilities.

• Manage international team development of RFP for new MPLS global network services.
• Produce around $100k month sales/ billings, AIA documents, and manage customer accounts.
• Monitor and manage the HVAC environment and nightly office cleaning performance for maximum comfort, appearance and functionality.
• Manage PMO office functions including creation of strategic plan, marketing of services, and resource and project planning.
• Manage production of an RFP to source $60m in software and services and manage a subset of the subsequent implementation.
• Manage daily functions and systems to ensure patients receive appropriate accommodations under HIPAA guidelines.
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