Support center manager vs support manager

Differences between support center manager and support manager duties and responsibilities

Support center manager example responsibilities.

• Lead successful project to develop SharePoint support matrix in collaboration with I.T.
• Orchestrate turnaround of sub-standard performance, achieving or exceeding all key performance indicators (KPI) to maximize productivity.
• Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
• Research, target and resolve escalate payroll and invoicing issues.
• Maintain payroll duties for all support staff and all field personnel.
• Spearhead the relocation of the sampling department including space layout, equipment and logistics.
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Support manager example responsibilities.

• Lead the team to a successful ISO audit with commendation for processes and documentation.
• Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
• Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
• Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
• Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
• Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
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