Support specialist jobs in West Springfield, VA

Telework US Citizen We are seeking a Tier 3 Technical Support Specialist to hire in support of the Justice- US COURTS program. This is a great opportunity for someone who thrives in complex technical environments, enjoys solving challenging system issues, and wants to play a key role in supporting and enhancing enterprise-level Power Platform applications. Job Description: Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3. Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed. Be available for on-call 24x7x365 ongoing application support. Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging. Minimum Qualifications Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. CompTIA A+ or ITIL certification preferred 7-10 years of experience in information technology, systems administration or other IT related field. Specifically a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations Other Job Specific Skills Technical problem solving and implementer skills in application coding, infrastructure, or automation. Effective communications (written and spoken). Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required). ITIL (desired not required). Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data.

This is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in customer service and mobile device management (MDM). The role is onsite during the contract period, with potential for hybrid flexibility upon conversion. Key Responsibilities Laptop Deployment & Imaging: Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred). Mobile Device Management (MDM): Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar). Set up and manage Intune environments, not just maintain existing setups. Service Desk Operations: Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less). Troubleshoot PC hardware and software issues. Support users in both Arlington and remote locations (cross-team and TeamViewer support). Manage Office 365, license permissioning, and MFA. Address phishing email incidents and keep devices up to date. Customer Service & Collaboration: Partner with Jason to improve customer service processes (CSR) across the organization. Work independently as an individual contributor within a 6-person team. Continuous Improvement: Identify and propose process improvements for service desk and MDM operations. Must-Have Qualifications 2-5 years of senior helpdesk/service desk experience. Strong PC troubleshooting skills (hardware & software). Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management. Experience with OS deployment and imaging (PLUS OS Deployer or equivalent). Office 365 administration and license management. Familiarity with MFA and phishing email response. Comfortable handling Tier 1-3 tickets. Self-motivated, fast learner, and proactive problem solver. Able to work onsite in Arlington, VA, 5 days/week during contract period. No on-call required during contract (only 2 calls/year expected). Preferred Qualifications A+ Certification, MCP, or Endpoint Manager certification. Experience with Windows-heavy environments. Experience with JAMF or other MDM platforms. Experience with endpoint management tools. Salary: $38-$43/HR - $85,000-$90,000/Annually

Must Have Technical/Functional Skills: • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle • Work with vendors to conduct physical asset audit and maintain asset stock rooms • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills • Smart hands support for Server and Network devices • Train the Trainer Roles & Responsibilities: • 100% Work from Office (Client location) • Asset inventory management (New Device Asset/Import/Physical Stocking) • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) • Accessory Request Fulfillment and Unknown Device Research/Investigation • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) • New Hire onboarding training and orientation • AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

We are seeking a Site Access & Compliance Coordinator to serve as an on-site representative for a leading workforce access and compliance platform used in mission-critical construction environments. This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital liaison between on-the-ground operations and centralized support, providing training, real-time support, and first-line issue resolution for both workers and management personnel. Key Responsibilities Access Control & Credential Verification · Monitor and enforce site access using digital badging and credentialing tools · Ensure all personnel are properly verified and compliant before entry · Manage visitor access protocols, including temporary badging · Maintain order and protocol at gates and turnstiles Onboarding & Training · Train workers and subcontractors on platform usage · Support documentation intake and digital account setup · Educate workers on the use of temporary access credentials and vehicle passes · Assist in multilingual onboarding when necessary Technical Support & Escalation · Act as the first point of contact for on-site access or credentialing issues · Troubleshoot minor technical concerns and resolve access mismatches · Collaborate with centralized operations and support teams to resolve issues · Follow a structured escalation path for unresolved matters Customer Engagement & Field Feedback · Represent the platform and its values with professionalism and courtesy · Address service-related concerns and provide clear communication · Capture user feedback from the field to inform product improvement Performance Expectations · Ensure consistent, protocol-compliant access to the job site · Minimize delays through effective onboarding and training · Rapidly respond to and resolve credential or access-related issues · Uphold high standards of professionalism and customer service

Apex Systems is currently hiring for a Service Desk Analyst with a leading federal program client in the government services industry. This role offers the chance to directly support a high-profile IT environment for a major federal agency, while gaining exposure to enterprise-level technologies. It's an excellent opportunity for someone looking to build a long-term career in IT, with strong potential for growth and internal promotion within the program. Qualified candidates will have the following experience and skills: Bachelor's degree and 2+ years of IT support experience OR 6+ years of equivalent experience Strong troubleshooting skills on Windows Operating Systems and Microsoft Office products Experience with ServiceNow and/or Remedy for incident and service request management Hands-on experience installing, upgrading, and removing software Advanced experience with Active Directory management and administration Familiarity with remote support tools (e.g., BOMGAR) for desktop and laptop troubleshooting Experience with patch management tools such as SCCM Location: Oxon Hill, MD Onsite expectation: Monday-Friday Pay range: $24.00/HR - $28.00/HR If you are interested, please apply here or email an updated copy of your resume to *********************** Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

This Statement of Work (SOW) covers classified and unclassified IT operations (e.g., executing day-to-day operations, managing and maintaining IT Support across the lifecycle, ensuring availability, ensuring and improving resiliency, capacity management and planning, incident and problem management, change management, and configuration management, performance monitoring and managing, operations optimization) and support (e.g., full lifecycle support, troubleshooting, design, maintenance, cybersecurity, stem administration, data management, Helpdesk, installation, configuration, end-user support) and IM (e.g., collecting, organizing, storing, and distributing information) providing technical and operational support services and expertise to meet the needs of NSWCDD which includes the Naval Surface Warfare Center in Dahlgren, Virginia, all existing and future detachment sites, programs, solutions, and departments. The roles and responsibilities defined within this SOW ensure full lifecycle support of IT including but not limited to acquisition, management, security, administration, upgrades to equipment and software, and the establishment and maintenance of day-to-day operations. The following sections of the SOW define the overarching services that the Contractor shall perform across the full spectrum of IT and IM and their lifecycles. Senior Information Management Specialist PiTech Solutions is seeking a highly skilled and motivated Senior Information Management Specialist to join our team in support of a federal government client. This position requires advanced expertise in enterprise information management, data governance, and IT system operations within a complex federal environment. The ideal candidate will possess strong technical, analytical, and organizational skills with the ability to manage data systems, ensure compliance with Department of Defense (DoD) and Navy information governance standards, and oversee financial and operational tracking through the eCRAFT system suite. The successful candidate will play a key role in supporting mission objectives by ensuring the integrity, accessibility, and security of critical data and records while driving efficiency and compliance across enterprise information systems in a dynamic, fast-paced environment. This position is contingent upon the award. Incumbents are encouraged to apply! The salary range (or hiring range) for this exempt position is: $156,000 - $190,000 The above salary range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition, we offer a variety of benefits, including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as a 401K with company match. This job will be posted until filled or withdrawn. Core Duties: Provide comprehensive oversight and management of enterprise information systems and data operations supporting NSWCDD mission requirements Blend information technology (IT) with operational management and financial tracking, focusing on the eCRAFT system suite to ensure efficiency, compliance, and data integrity across Navy programs Develop, maintain, and implement plans and policies for data governance, security, quality, accessibility, and disposal in compliance with DoD, Navy, and Federal standards Utilize the eCRAFT Enterprise tool to perform post-award tracking, monitoring, and analysis of service contract costs, ensuring compliance with government financial and reporting requirements Review operational and financial data to measure productivity, identify cost-reduction opportunities, and enhance program efficiency while managing staff and resources to achieve organizational goals Provide full lifecycle support including analysis, design, development, deployment, user support, operations, and maintenance for information systems and business applications integrated with eCRAFT Coordinate and manage the collection, organization, and retrieval of information across multiple enterprise platforms to support Navy mission planning, execution, and performance analysis Develop and maintain collaboration sites and document repositories such as SharePoint and Teams to improve information sharing, version control, and accessibility Coordinate cybersecurity and Information Assurance Management (IAM) compliance activities, ensuring systems meet DoD and Navy cybersecurity standards and support audits and access control reviews Prepare and maintain Standard Operating Procedures (SOPs), system documentation, and user guides to ensure accuracy, consistency, and compliance with records-management policies Engage with customers and stakeholders to evaluate functional requirements for data applications, ensuring alignment with operational needs and mission objectives Develop dashboards and summary reports on information-management activities, data utilization, and compliance metrics to support performance reviews and Government reporting Collaborate with system administrators, cybersecurity personnel, and program managers to align data-management practices with system-security controls and configuration management procedures Oversee information from creation through archiving or disposal, maintaining compliance with SECNAV M-5210.1 and other DoD information-governance policies Demonstrated ability to manage sensitive Navy information in compliance with DoD cybersecurity, records-management, and financial accountability requirements Requirements: Must hold a Bachelor's degree in a relevant technical or managerial discipline Six (6) years of professional experience in a broad-base Automatic Data Processing (ADP) services environment Experience in data governance, records management, system lifecycle management, and financial tracking using the eCRAFT system suite Must have Information Assurance Technical Level III certification Must hold an active Secret clearance Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Icertis CLM Deployment SME Clearance Requirements: None 12-18-month contract (potential extension or conversion) Pay Rate: $90 - $110/hr (W2) Position Description We're seeking an experienced Icertis CLM Deployment SME to support a large-scale digital transformation. This role focuses on obligation management, clause library design, federal compliance flow-downs, and integrations with Infor (S2P) and Deltek Costpoint. You'll collaborate with system integrators and cross-functional teams to ensure Icertis is configured for FAR/DFARS, ITAR, and DCAA compliance and integrates smoothly across contract, procurement, and finance workflows. This is an excellent opportunity for a senior professional who thrives in complex, high-impact environments. Key Responsibilities Design and validate Icertis CLM workflows (authoring, approvals, obligation tracking) with SI partners. Lead functional design sessions with Contracts, Legal, Supply Chain, Finance, and Compliance. Define and map contract data (CLINs, SLINs, milestones, deliverables) into Costpoint structures. Establish obligation-to-financial mapping rules and validate complex billing interfaces. Support Icertis-Costpoint integration design, documentation, and UAT activities. Embed FAR/DFARS, ITAR, and DCAA requirements into templates, workflows, and reporting. Manage clause library, metadata, templates, and compliance configuration. Align contract data across Icertis, Infor (Procurement), and Costpoint (Finance). Support UAT, training content, and post-go-live hypercare. Required Skills 5+ years deploying and configuring Icertis CLM (workflows, obligations, clause libraries). Deep knowledge of FAR/DFARS, ITAR, DCAA, and federal contracting. Experience in aerospace, defense, or similarly regulated environments. ERP/Finance integration experience: Infor, SAP, Oracle, Costpoint/Deltek. Strong business analysis, documentation, and cross-functional communication skills. Nice-to-Have Supplier/catalog flow-down experience. Infor CloudSuite A&D and Deltek Costpoint familiarity. Business Process Re-Engineering (BPR) background. Experience with AI-enabled workflows, automation, or analytics tools. Knowledge of government contracting audit and reporting controls. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

Greetings from ITC Infotech! Role - Hardware Asset Management (HAM) Operations Specialist The Hardware Asset Management (HAM) Operations Specialist is responsible for executing end-to-end asset lifecycle activities, ensuring accurate tracking, compliance, and governance of IT hardware assets. This role focuses on handling returned consignments, validating redeployment, managing disposal processes, updating asset records, and coordinating legal hold checks in alignment with organizational policies and ServiceNow HAM Pro standards. Key Responsibilities: Move received consignments from vendors to designated storage rooms and verify asset condition. Validate assets for redeployment readiness and update status accordingly. Transfer assets to disposal storage as per policy and ensure compliance with guidelines. Update each RITM and asset record accurately in ServiceNow HAM Pro. Maintain audit-ready documentation for all asset movements. Coordinate with the legal team for legal hold checks before disposal. Required Skills & Qualifications: 3-5 years of experience in HAM Ops area. Strong understanding of IT asset management principles and compliance standards. Excellent attention to detail and ability to maintain accurate records. Good communication skills for cross-functional coordination (legal, procurement, operations). Familiarity with ITIL practices and asset governance frameworks. Functional experience with ServiceNow HAM Pro workflows and asset lifecycle processes is preferred. Education Qualification: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

Title: Lifecycle Refresh Technician Type : Fulltime Responsibilities: Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software. Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support. Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support. Experienced in the use of Active AD consoles and managing devices and categories Push security patches and policies utilizing tools. Work with the Tier-3/4 imaging team for image and re-image of the workstations. Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools. Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow. Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support. Provide excellent customer service. Provide VIP support as needed. Provide onsite support and require to be on site five (5) days a week. Qualifications: Bachelor's degree and 5 years of relevant experience. ITIL V4, Microsoft, Cloud, and workstation-related certifications. Possesses or ability to obtain a Public Trust clearance.

Cordia Resources by Cherry Bekaert is partnered with a leading firm who is seeking a Tier 2 Support/Deployment Specialist to join their team on a contract basis. This role is urgent and requires immediate availability! Details Location: Reston, VA (5 days onsite) Start Date: ASAP Pay Rate: $25-$30 per hour Project Overview Support the setup and configuration of company computers and iPhones. Update and prepare 250+ computers with: Microsoft 365 Company portal access Authenticator setup Configure and deploy several company iPhones. Perform general Tier 2 support tasks, including hardware/software troubleshooting and user setup. Responsibilities Set up and configure desktops, laptops, and mobile devices. Install and update company software and applications. Ensure proper access to company portals and authentication tools. Provide hands-on technical support for end-users. Troubleshoot and resolve hardware and software issues promptly. Qualifications Previous Tier 2 support experience. Strong knowledge of Microsoft 365 and related tools. Familiarity with mobile device setup (iPhones). Ability to work onsite and manage multiple tasks efficiently. Excellent problem-solving and communication skills.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a BSA, Oracle ERP Fusion Security in Vienna, VA. Skills & Requirements We are seeking a skilled contractor to join our Finance Technology Security and Controls team. This team is responsible for security and risk monitoring across the Oracle ERP Fusion ecosystem, leveraging the Risk Management Cloud (RMC) module to ensure compliance and mitigate risk. Key Responsibilities • Perform user access reviews and manage privileged access across Oracle ERP Fusion. • Monitor and resolve RMC alerts related to security and compliance. • Collaborate with internal and external auditors to support ICFR (Internal Controls over Financial Reporting) requirements. • Work closely with cross-functional teams across Procurement, Finance, and HR to ensure security best practices. • Act as a Business Systems Analyst (BSA): o Gather and document requirements. o Analyze processes and recommend improvements. o Support testing and validation of security configurations. o Assist in risk assessment and remediation activities. o Maintain strong documentation for audit and compliance purposes. Required Skills & Experience o Oracle ERP Fusion Security expertise (roles, privileges, data access). o Hands-on experience with Risk Management Cloud (RMC). o Strong understanding of ICFR and compliance frameworks. o Experience in user access management, privileged access controls, and risk monitoring. o Ability to work across multiple ERP modules (Finance, Procurement, HR). o Excellent communication and collaboration skills. o Strong Oracle background (functional and/or technical). Preferred Qualifications o Prior experience in audit support and risk management (ICFR) o Familiarity with OTBI reporting for security and compliance. o Knowledge of segregation of duties. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

🚨 HIRING NOW: Service Desk Technician 🚨 🖥️ Onsite | Arlington, VA | Contract-to-Hire We're urgently hiring a hands-on Service Desk Technician to be the go-to IT presence in an Arlington, VA office. If you enjoy helping people, fixing issues fast, and being visible and trusted onsite - this role is for you. 💡 Why This Role Stands Out ✔ Immediate need ✔ Onsite, high-visibility role ✔ Fast interview process (1-2 interviews, same-day possible) ✔ Contract-to-Hire opportunity ✔ Personality & customer service > buzzwords 🔧 What You'll Be Doing Be the first point of contact for all IT support needs Provide full-time onsite support in a Dell + Microsoft environment Troubleshoot Windows, Microsoft 365, Outlook, Teams, and hardware issues Perform hands-on break/fix, device setup, and user support Deliver white-glove, customer-first IT support Build trust, solve problems, and win hearts & minds 🎯 What We're Looking For 2-3+ years in Service Desk / Help Desk / Desktop Support Strong experience with Dell hardware + Microsoft environments Excellent communication and people skills Someone who enjoys being onsite and hands-on Able to start immediately ⭐ This Is NOT 🚫 A remote role 🚫 A senior / strategic IT position 🚫 A “ticket-only” help desk job ✅ This IS a hands-on, people-focused IT support role where your presence matters.

IT Support Specialist - Award-Winning Nationwide Consulting Firm About the Company We are an award-winning, nationwide Management Consulting firm with more than 20 years of proven success. Recognized multiple times as one of the best places to work, we pride ourselves on fostering a collaborative, innovative, and people-first culture. Due to continued growth, we are seeking a skilled IT Support Specialist to join our IT Operations team. This role is fully onsite, supporting employees in person five days per week. About the Role The IT Support Specialist is responsible for providing high-quality technical support, maintaining end-user systems, and ensuring smooth day-to-day IT operations across hardware, software, and communication platforms. The ideal candidate is technically strong, solutions-oriented, and passionate about delivering an exceptional user experience. Responsibilities End-User Support Provide Tier 1 and Tier 2 help desk support via phone, email, and ticketing system. Troubleshoot and resolve issues across Windows, mac OS, iOS, and Android environments. Document incidents and resolutions clearly within the support system. Manage, maintain, and continuously improve the help desk workflow. Systems & Applications Administer and support key business applications including Google Workspace, Zoom, Slack, Microsoft Office, JAMF, ManageEngine, Jira, and Okta. Perform laptop builds, upgrades, repairs, and replacements. Configure and support mobile devices (iPhone & Android). Assist with AV system setup and troubleshooting. Employee Lifecycle (Onboarding & Offboarding) Set up accounts, provision hardware, and lead IT orientation during new-hire onboarding. Properly offboard users, disable accounts, reclaim assets, and ensure secure data handling. Maintain accurate onboarding/offboarding documentation in line with security policies. Infrastructure & Process Improvement Assist with software and hardware installation, configuration, and upgrades. Maintain IT documentation, policies, and procedures. Support procurement, tracking, and lifecycle management of IT assets. Collaborate with the IT team to enhance processes and service quality. Qualifications Bachelor's degree in Information Technology, Computer Science, or equivalent experience. 3+ years of IT support experience in a professional environment. Strong proficiency with Windows OS, mac OS, iOS, and Android. Experience administering Google Workspace, Zoom, Slack, Jira, Okta, and Microsoft Office. Familiarity with JAMF, ManageEngine, or other device-management/security tools is a plus. Experience with AV systems (Zoom) preferred. Solid understanding of wired and wireless networking concepts. Excellent communication skills and a customer-first mindset. Relevant certifications (CompTIA A+, Google, etc.) are an asset. Eagerness to learn, grow, and contribute. Why Join Us You'll be part of a collaborative IT team in a highly respected consulting organization that values learning, problem-solving, and career development. This role offers the opportunity to support employees across multiple business units, ensuring they have the tools and technology needed to perform at their best.

Epic Cardiovascular has an exciting opportunity for a registered nurse or respiratory therapist for a role as an ECMO Specialist at a renowned medical center! The ECMO/ECLS (Extracorporeal Life Support) Specialist operates and maintains the extracorporeal circuit for long -term pulmonary and/or cardiac support. The Specialist functions independently following standing orders and parameters under the direction of the ECLS physician, and participates as a member of the multi-disciplinary team assessing, planning, implementing, and evaluating comprehensive care services (therapies). COMPENSATION: $120,000-$135,000 based on skills, training and experience MAJOR DUTIES AND RESPONSIBILITIES: A. The duties of the ECLS Specialist include, but are not limited to: 1. Operates the extracorporeal circuit, pump, and related equipment. 2. Manages the ongoing process of healthcare delivery to patients and families per institutional policies. 3. Participates in patient rounds and possibly making suggestions to the Physician and ECLS team after assessing patient responses to ECLS therapy. 4. Reviews laboratory and blood gas results and treats within defined protocols prescribed by physician in charge. 5. Circuit adjustments including pump flow, gas exchange, hemofiltration, anticoagulation therapy, or other to maintain patient within limitations set by ECLS physician. 6. Troubleshoots the ECLS circuit and make replacements of circuit components as indicated and usually in the presence of the institutional Perfusionists and Physicians. 7. May assist in data collection and research activities associated with the institution or EPIC. 8. Attends ongoing classes of specific institution and/or EPIC as related to ECLS services. B. Specific and ancillary responsibilities of the ECLS Specialist: 1. Accurately assess pathophysiological changes within the patient during bypass. 2. Manages ECMO flow in relationship to patient management parameters 3. Performs all technical skills with efficiency, accuracy, safety, and in accordance with institutional and EPIC policy and procedures. 4. Operates all equipment according to policy and procedure: differentiate patient vs. patient problems and intervene appropriately. 5. Implements standing physician orders within established guidelines 6. Anticipates, intervenes, and manages crisis/emergency situations according to policy and procedure; maintains professional composure. 7. Demonstrates effective assessment of the ECLS circuit. 8. Performs, manages, and troubleshoots anticoagulation per institutional protocol. 9. Demonstrates proper blood sampling techniques from the ECLS circuit. 10. Documents appropriately on all ECMO records including OnCloud EMR. 11. Demonstrates administration of all blood products into the ECLS circuit 12. Manages laboratory results and perform appropriate interventions as related by ECLS therapy. 13. Assesses clinical status of the patient, including vital signs and discuss possible intervention. 14. Provides feedback for improved patient outcomes to other care providers 15. Assimilates information and then provide documentation of the interventions that provide the chosen integrated plan of care. 16. Anticipates and communicates patient needs that will require intervention by other members of the care team. 17. Anticipates learning needs for patients/families/ and staff. 18. Assists others in defining learning outcomes and appropriate interventions. 19. Uses innovation in individualizing patient/family teaching to the individual patient/family needs. 20. Participates during patient management discussions and suggest clinical management option during discussions. 21. Maintains qualification licensure as per those licensure requirements. 22. Maintains communication within institutional and EPIC standards and policies for delivery of ECLS care. 23. Maintains competencies in current topics of ECLS thru institutional journals, Internet, and networking with care providers of similar nature. 24. Punctuality, professional respect to all other team members, and professional behavior must be maintained at all times. C. Personal demands on the ECLS Specialist include: 1. Participate in “on-call” scheduling, which is provided 24 hours a day, 7 days a week, 365 days a year. 2. Must wear a pager or cell phone during “on-call” times and be available to respond within the designated call response time of the hospital. 3. Must be in good physical condition. 4. Must be able to endure long hours, both mentally and physically 5. Physical requirements include standing for long periods of time, lifting, stooping, sitting, stretching, and other bodily demands for extended intervals. 6. Exposure to noxious gases and bodily fluids with risk of infections and diseases. 7. Remain current on present perfusion technology procedures, techniques, and literature. 8. Establish and maintain a professional demeanor. 9. Re-enforce the integrity of Epic CV Services. 10. When directed, serve in supportive capacity for all clinical accounts relative to vacation relief, sick leave, and temporary staffing. QUALIFICATIONS: A. Registered Nurse or Registered Respiratory Therapist licensed in the state of employment. B. Minimum of two (2) years intensive care or related experience. C. Satisfactory completion of an ECLS Training Course. D. Satisfactory completion of the Perfusion.com clinical assessment examination. E. A minimum of 60 hours of Clinical Pump time. F. Full understanding of circuit components utilized for the service of a particular ECLS center. G. Ability to remain calm under pressure and a mechanical inclination is preferred. Must relocate to Washington, DC, or the surrounding area IMMEDIATE SUPERVISOR: A. Director of ECLS Services B. Vice President C. Hospital Director of ECLS Services / Intensivist CREDENTIALING: If required, the ECLS Specialist will submit all necessary documentation to Epic and the hospital credentialing committee, for credentialing as a non-physician medical staff member as required. Serious inquires only please. Epic Cardiovascular Staffing Benefits: Competitive salaries Relocation reimbursement Paid vacation 401K plan with company match Incentives and bonuses for travel and additional opportunities Health insurance Dental insurance Vision insurance Life insurance w/ voluntary life option Short-term and long-term disability insurance Professional liability insurance Business Travel Accident Insurance Estimated Compensation Range $90,000-$125,000+ per year based on skills, experience and possible bonus opportunities Contact: Ben Greenfield, MPS, CCP, LP Director of Recruiting Epic Cardiovascular Staffing (formerly Perfusion.com) 2250 McGregor Blvd., Suite 3300 Fort Myers, FL 33901 (402)432-1437 employment@epiccardiovascularstaffing.com By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes. Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability or genetics. We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.

Assignment Type: Direct Hire Pay: $70,000 - $75,000 annually Schedule: Monday-Friday, 8:00am-5:00pm (flexible 8:30am start). Hybrid schedule: In-office on Tuesdays + two additional days of choice. Note: During open enrollment (October), onsite Monday-Friday. Benefits: Eligible for medical, dental, vision, and 401(k). About Our Client Our client is a long-standing, community-focused organization with decades of success and a strong, supportive workplace culture. They are seeking a Leave of Absence Specialist to join their HR team and support the administration of leave programs and broader benefits initiatives. Job Description The Leave of Absence Specialist will play a key role in administering and supporting employee leave and benefits programs. Working closely with the Benefits Manager, this position will focus on managing FMLA, ADA, disability, and related leave programs while also assisting with health, welfare, and retirement plans. The ideal candidate has hands-on leave administration experience as part of a broader benefits function. Key Responsibilities Administer leave programs including FMLA, ADA, STD, and LTD, ensuring timely communication and compliance. Support enrollment and administration for health, dental, vision, life, disability, and 401(k) programs. Coordinate return-to-work processes and provide guidance to employees and managers on leave-related matters. Act as a liaison between employees, HR, managers, insurance carriers, and payroll regarding leave and benefits issues. Maintain accurate benefits and leave data within the HRIS (UKG preferred) and generate reports as needed. Assist with annual open enrollment, new hire onboarding, and life event changes. Partner with leadership on process improvements, compliance initiatives, and benefits program enhancements. Oversee benefit invoice reconciliation and coordinate vendor calls. Provide training, resources, and support to employees regarding leave and benefits programs. Ensure compliance with federal, state, and local regulations (FMLA, ADA, ERISA, etc.). Support broader HR projects as needed. Qualifications Bachelor's degree in Human Resources Management or related field required. Minimum 2 years of direct benefits/leave administration experience (not solely as part of a generalist role). Strong understanding of FMLA, ADA, STD/LTD, open enrollment, and general benefit operations. Proficiency in Microsoft Excel (V-Lookups, Pivot Tables, imports/exports). Experience with HRIS systems (UKG preferred). Strong communication, attention to detail, and organizational skills. Ability to maintain confidentiality in a fast-paced environment. U.S. citizenship required. Additional Details Dress code: Business casual All equipment provided Offer contingent on complete background check (criminal, credit, education, employment, SSN trace) Perks Flexible hybrid work schedule Small, collaborative HR team Stable role with long-term growth potential

Basic Qualifications Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent combination of education and relevant work experience, plus 2 years of relevant experience, or a Master's degree. CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Job Requisition: Tester for the Payload Control System (PCS) Job Summary: The PCS Test and Integration Engineer will be responsible for testing and validating the Payload Control System (PCS), a critical component of our advanced defense solutions. The PCS supports various payloads, ensuring operational effectiveness and integration within broader systems. Key Responsibilities: Develop, implement, and execute test plans and procedures for the PCS to ensure it meets operational requirements and performance standards. Conduct system integration testing, including hardware and software components, to validate system functionality and interoperability within larger defense systems. Perform system troubleshooting and debugging to identify and resolve issues. Collaborate with cross-functional teams, including software developers, systems engineers, and other test engineers, to ensure comprehensive test coverage and effective issue resolution. Document test results, generate test reports, and communicate findings to stakeholders. Ensure compliance with relevant standards, regulations, and quality assurance processes. Support field testing and validation activities as required. Qualifications: Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent combination of education and relevant work experience, plus 2 years of relevant experience; or Master's degree. Proven experience in system testing and validation, preferably within defense or aerospace industries. Familiarity with the Payload Control System and integration within larger defense systems. Strong analytical and problem-solving skills. Strong communication and documentation skills. Ability to work collaboratively in a team-oriented environment. Desired Skills: Experience with advanced defense systems. Knowledge of various payloads and their integration. Proficiency in DOORs, automated testing tools, and scripting languages. Additional Responsibilities: Generation of system test work products by applying the appropriate standards, processes, procedures, and tools. Development of test and diagnostic programs, designs test fixtures and equipment, and completes specifications and procedures for new products. Development of functional, environmental, operational, and/or performance tests on hardware, software, and systems. What you'll experience: Technologies that aren't just top-notch, they're often top-secret. A team of bold thinkers committed to exploring what's next. Opportunities to gain new knowledge - as it's discovered. What you bring to the table: A Bachelor's of Science or Technology degree, a related specialized area or field (or equivalent experience) plus a minimum of 2 years of relevant experience; Demonstrate narrowly focused in-depth technical level of practical operational process knowledge in a specific engineering area. Demonstrate technical competence in the setup, monitoring, and documentation of experiments and/or lab equipment. Strong grasp of Navy maintenance procedures and philosophies, especially for combat systems. Openly proposes ideas that enhance productivity and efficiency, solicits input, and optimizes solutions. What sets you apart: Former U.S. Navy Fire Control Technician (FT) with experience on Virginia, Seawolf, Ohio, or 688-class submarines. Prior experience working with BYG-1, SWFTS, CIS, or CCE systems. Creative thinking with the ability to multi-task. Commitment to ongoing professional development. Team player who thrives in collaborative environments and revels in team success. About Us: Help make the technologies, products, and services that make a difference. That's the opportunity that's waiting for you at General Dynamics Mission Systems. We help our nation's heroes keep our nation safe by creating solutions so advanced, they redefine innovation for the world. It's an amazing challenge. And it's waiting for you now. Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $88,178.00 - USD $95,411.00 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe? You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S. Over the past 19 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care. LOCATION: Westfields Responsibilities Forward assigned staff will be assigned to a specific customer and will serve as the DNRO personal representative. Resident outreach staff assigned to broad command responsibilities will serve as the link between forward assigned staff and NRO. Understand User needs and identify capability gaps. Provide situational awareness of User need to the NRO and IC. Educate Users on NRO Systems, Capabilities and Corporate Strategies. Provide Users with the Opportunity to influence NRO decisions. Enable Rapid Response with an Enterprise Solution. -- Deploy on short notice to support worldwide crisis/contingency operations. Act as single point coordination node between NRO and USPACOM for support activities, either direct or through the NRO Field Rep program. Research, collect, and coordinate USPACOM requirements, and translate them into process or technical solutions and support through partnerships with other directorates within the NRO and other offices within MID. Facilitate national systems support for current and contingency operations and major joint or multi-national exercises; able to backfill and augment NRO FR to USPACOMJIOC; serve in 24/7 watch rotation at USPACOM JIOC when required for real world or exercise operations. Provide direct training to operational and tactical users on nation systems capabilities, tasking, and exploitation, and provide subject matter expertise for SIGINT and related operations and analysis tools (GALE, MIST, etc.) for National Programs Group. Evaluate NRO developed capabilities, services, and systems for application to USPACOM problem sets, and provide recommendations for use. Support government NRO engagement coordination lead for USPACOM. Provide administrative support, as required, for NRO FR contractors. Qualifications & Physical Requirements Broad understanding of full range of NRO products and services. Ability to relate the NRO mission to specific client's requirements. Ability to build trust and reputation as an honest broker. Ability to communicate customer requirements to the NRO and NRO capabilities to the customer. Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience. Relevant experience to be substituted in lieu of degree. Active Top Secret/SCI clearance with Polygraph Business Analysis Expertise Strong communications and coordination skills Robust problem-solving and Leaderships Experience Knowledge of Agile Project Management methodologies Demonstrated understanding of cloud computing technologies Knowledge of cloud software development Experience documenting requirements, user stories, and use cases. Experience with government program management, readiness, program control and budgeting Developing engaging business plans to approach new customers. Management and monitoring of marketing and engagement campaigns. Continuous evaluation to ensure the effectiveness. Ability to work in a fast paced, dynamic, and team environment. Create engaging marketing plans for new products and services. Monitor the ongoing marketing campaigns and plan on making them more effective. Msn--Functional Supervision experience, 6+ years experience as SME or Management in Field and College Degree. O-2 or O-3 or E-7, E-8 prior military. Support--10+ years of experience or College Degree in field.

GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry. At GCI, we solve the hard problems. As a SOO, a typical day will include the following duties: A Senior-level SOO to lead day to day operation support and provide professional guidance. The SOO will be responsible for program management of multidisciplinary teams whose member have both technical and non-technical backgrounds. An ability to learn new topics and develop solutions to cutting-edge problems is required to work at this level. A successful candidate will excel in a multidisciplinary team environment, working symbiotically with members from each section of the blended team. Tasks: The organization will oversee the entire process of managing human intelligence recruitment cases from start to finish. The organization will analyze available data to identify potential opportunities for operations use. The organization will build and maintain partnerships with internal stakeholders and external partners. Requirements: Demonstrated experience in a senior operations role supporting intelligence gathering and case management activities. Demonstrated experience in drafting and editing written materials, including complex reports and correspondence. Demonstrated experience collaborating with global stakeholders and external partners. Demonstrated experience in briefing to a wide variety of audiences and excellent communication skills (written and verbal). Desired Skills: Demonstrated experience in supporting technical operations and initiatives. Strong language skills in Farsi, with experience in using the language in a professional setting. Demonstrated experience in a technical field such as computer science, engineering, or cybersecurity. Education Requirement BA/BS (or equivalent experience) Experience Requirement 8-10 years of experience *A candidate must be a US Citizen and requires an active/current TS/SCI with Polygraph clearance. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

**U.S. Citizenship Required With TS/SCI Security Clearance** Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cloud-based systems, and escalating complex incidents when necessary. You'll play a key part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity for someone with foundational Information Technology (IT) experience who is ready to take the next step in their career. Join a collaborative team where your problem-solving skills and contributions are valued every day. Key Responsibilities: Respond to technical inquiries and support requests via phone, email, or chat, delivering a positive customer experience with prompt and effective solutions. Accurately document issues, troubleshooting steps, and resolutions in the ticketing system, ensuring alignment with established SLAs and SLOs. Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows, and collaboration tools (e.g., Microsoft Teams, Outlook), escalating more complex incidents when necessary. Maintain and contribute to the internal knowledge base by documenting known issues, workarounds, and best practices to support faster issue resolution. Collaborate with higher-tier support teams and other IT units to ensure timely resolution of escalated issues and promote smooth service delivery. Assist users in navigating the secure Azure enterprise environment, offering technical guidance to reduce repeat issues and improve end-user confidence. General Responsibilities and Duties: Receives and logs customer issues/requests and documents per standards. This includes, recording all interactions with customers, assigning priority, classifying issues and clearly indicating the resolution of the issues in the incident tracking system. Performs triage on incoming customer issues that are more complex and attempts to resolve using the provided knowledge articles. This activity includes issue research via the knowledge management system, documents all steps taken to resolve in the incident ticket and escalates to the responsible party in order to minimize the amount of time taken to resolve customer issues. Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all steps taken using the knowledge articles in the problem ticket. Adheres to Service Desk ticket handling procedures. This may include notification to higher Service Desk tiers for urgent and special consideration incidents. Performs incident follow up with contacts to provide exceptional customer satisfaction. Through provided training develops and maintains knowledge of the incident tracking system. Through provided training, develops and maintains knowledge of customer business applications and environment. Understands the customer Service Level requirement metrics and objectives. Has a focus on continuous service improvement. Provides input for departmental reports. Strives to build the capabilities of teammates. Seeks opportunities to improve own knowledge, skills and performance and is receptive to constructive criticism. Other supporting duties as directed. Minimum Qualifications Associate or Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent foundational knowledge in software development or scripting. Minimum of three (3) years of experience in an IT support or customer service role, with a strong emphasis on end-user satisfaction. Solid technical background with at least three years of hands-on experience supporting Microsoft Windows environments; familiarity with Azure services and a strong Security Clearance Active TS/SCI clearance Certifications Must possess a DoD 8140 compliant certification (e.g., Security+, CEH, CySA+) enabling privileged access on a National Security System (NSS). Microsoft Azure technical certification is preferred (e.g., AZ-900, AZ-104) demonstrating proficiency in cloud concepts and services. Required Job Specific Skills Ability to develop and apply PowerShell scripts to automate routine tasks, streamline processes, and support system management. Familiarity with Jira Service Desk for ticket tracking, workflow management, or administrative configuration. Experience supporting and troubleshooting Windows Server operating systems in a production environment. Understanding of and experience applying IT Service Management (ITSM) best practices, ideally based on ITIL frameworks, to ensure efficient and customer-focused service delivery. Strong analytical and problem-solving skills with high attention to detail. Ability to thrive in a fast-paced, high-visibility environment, with a demonstrated capacity for rapid learning and adaptability. Willingness to learn cloud technologies. Experience writing and troubleshooting scripts in PowerShell, Bash, Python, or similar scripting languages. Basic understanding of core networking concepts such as IP addressing, DNS, DHCP, and VPNs. Proven ability to communicate clearly and effectively, both verbally and in writing, with a customer-first mindset. Other Job Specific Skills Demonstrates a friendly, courteous demeanor in customer interactions. Expresses empathy and takes issue ownership when dealing with difficult customer situations Driven to meet the speed of answer objective by being a team player during high workload fluctuation. Using a knowledge document works independently and maintains a high-degree of professional conduct. Technical expertise in: Microsoft Windows Operating Systems Microsoft Office Network Connectivity Workstations (PC) troubleshooting Rapid learner of new software applications Ability to interact effectively with others Aptitude to multi-task workloads Ability to remain calm and courteous in periods of stress Ability to work with broad range of experience levels Good administrative and organizational skills Excellence in knowledge management