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The differences between support supervisors and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support supervisor and a customer care supervisor. Additionally, a support supervisor has an average salary of $47,047, which is higher than the $42,702 average annual salary of a customer care supervisor.
The top three skills for a support supervisor include excellent interpersonal, customer service and training materials. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.
| Support Supervisor | Customer Care Supervisor | |
| Yearly salary | $47,047 | $42,702 |
| Hourly rate | $22.62 | $20.53 |
| Growth rate | 10% | -4% |
| Number of jobs | 96,546 | 227,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.
Support supervisors and customer care supervisors have different pay scales, as shown below.
| Support Supervisor | Customer Care Supervisor | |
| Average salary | $47,047 | $42,702 |
| Salary range | Between $31,000 And $69,000 | Between $30,000 And $59,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | California | - |
| Best paying company | Cisco | - |
| Best paying industry | Technology | - |
There are a few differences between a support supervisor and a customer care supervisor in terms of educational background:
| Support Supervisor | Customer Care Supervisor | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between support supervisors' and customer care supervisors' demographics:
| Support Supervisor | Customer Care Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 51.8% Female, 48.2% | Male, 44.1% Female, 55.9% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |