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The differences between support supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support supervisor and a customer service supervisor. Additionally, a support supervisor has an average salary of $47,047, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a support supervisor include excellent interpersonal, customer service and training materials. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Support Supervisor | Customer Service Supervisor | |
| Yearly salary | $47,047 | $38,792 |
| Hourly rate | $22.62 | $18.65 |
| Growth rate | 10% | -4% |
| Number of jobs | 96,546 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Support supervisors and customer service supervisors have different pay scales, as shown below.
| Support Supervisor | Customer Service Supervisor | |
| Average salary | $47,047 | $38,792 |
| Salary range | Between $31,000 And $69,000 | Between $27,000 And $53,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | Maryland |
| Best paying company | Cisco | Schneider Electric Industrial Services |
| Best paying industry | Technology | Finance |
There are a few differences between a support supervisor and a customer service supervisor in terms of educational background:
| Support Supervisor | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between support supervisors' and customer service supervisors' demographics:
| Support Supervisor | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 51.8% Female, 48.2% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |