Team leader/supervisor vs center supervisor

The differences between team leader/supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a team leader/supervisor and a center supervisor. Additionally, a team leader/supervisor has an average salary of $50,841, which is higher than the $39,359 average annual salary of a center supervisor.

The top three skills for a team leader/supervisor include safety procedures, quality standards and sales floor. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.

Team leader/supervisor vs center supervisor overview

	Team Leader/Supervisor	Center Supervisor
Yearly salary	$50,841	$39,359
Hourly rate	$24.44	$18.92
Growth rate	8%	6%
Number of jobs	96,069	99,942
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

What does a team leader/supervisor do?

A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

Team leader/supervisor vs center supervisor salary

Team leader/supervisors and center supervisors have different pay scales, as shown below.

	Team Leader/Supervisor	Center Supervisor
Average salary	$50,841	$39,359
Salary range	Between $32,000 And $79,000	Between $27,000 And $56,000
Highest paying City	New Bedford, MA	New York, NY
Highest paying state	Rhode Island	New York
Best paying company	Nexteer Automotive	Gannett Fleming
Best paying industry	-	Telecommunication

Differences between team leader/supervisor and center supervisor education

There are a few differences between a team leader/supervisor and a center supervisor in terms of educational background:

	Team Leader/Supervisor	Center Supervisor
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Team leader/supervisor vs center supervisor demographics

Here are the differences between team leader/supervisors' and center supervisors' demographics:

	Team Leader/Supervisor	Center Supervisor
Average age	47	47
Gender ratio	Male, 55.8% Female, 44.2%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between team leader/supervisor and center supervisor duties and responsibilities

Team leader/supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Provide outstanding customer service support investigating, correcting, and answering employee payroll questions and discrepancies.
Produce clean, custom build windows to meet customer satisfaction and company standards requirements.
Develop and implement new workforce training programs; create PowerPoint slides and lesson plans.
Provide training presentation from an instructor-le, PowerPoint, to hands on lab environment for newly hire programmers.
Assist in controlling payroll, ensuring accurate timekeeping and minimizing all controllable costs.

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Team leader/supervisor vs center supervisor skills

Common team leader/supervisor skills

Safety Procedures, 19%
Quality Standards, 11%
Sales Floor, 7%
Payroll, 5%
Process Improvement, 5%
Continuous Improvement, 4%

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

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Team Leader/Supervisor
Team Leader/Supervisor vs Center Supervisor

Updated January 8, 2025

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