Technical assistant jobs in Anchorage, AK

Job Description Be the first line of defense for our clients' technology needs. At DenaliTEK, our Service Center is the heartbeat of our support operations. Where urgency meets professionalism and every interaction builds trust. We're looking for a Technical Support Specialist who can manage incoming tickets and calls, resolve issues quickly, and deliver white glove service every single time. What You'll Do Resolve Support Requests - Respond to 100% of client requests. Maintain SLA Commitments - Work critical tickets immediately, prevent SLA breaches, and escalate when needed. White Glove Service - Provide a seamless, courteous, and thorough client experience, even for routine requests. Service Board Management - Keep tickets updated with clear, client-ready notes and ensure the board stays clean and organized. Collaboration - Work closely with peers to ensure client needs are fully addressed. Requirements What We're Looking For Must-Have Skills & Experience 2+ years in IT support, help desk, or service desk roles. Proficiency in Microsoft 365, Windows desktop OS, and basic networking. Experience with ticketing systems (ConnectWise preferred). Clear, professional communication with clients and team members. Strong documentation skills and attention to detail. Nice-to-Haves Experience in an MSP or multi-client environment. Familiarity with remote monitoring and management (RMM) tools. CompTIA or Microsoft certifications. Benefits Hybrid role - office provided, but we want you working with our clients 100% company-paid medical, dental, and vision insurance 401(k) with company contribution 4 weeks of PTO annually, plus 7 paid holidays Reimbursements for mileage, parking, internet, and cell phone A no-drama, no-politics environment that values performance and integrity We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job DescriptionDescription: We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support. This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Alaska, providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment. While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important. Key Responsibilities • Provide Tier 1-2 support, including password resets, account unlocks, workstation troubleshooting, and software support. • Manage user lifecycle processes in Active Directory, Office 365, and other internal systems. • Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users. • Deliver both remote and on-site technical support across multiple dealerships. • Travel between local sites and provide periodic ON-SITE support in Fairbanks and Soldotna. • Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes. • Support technology rollouts, dealership openings, and major deployment projects. • Maintain documentation, ticket updates, and detailed notes to ensure continuity of support. • Identify recurring issues, propose improvements, and take initiative in finding solutions. • Collaborate with the broader IT team while acting as the primary technical resource for Alaska operations. WORKING CONDITIONS/ENVIRONMENTAL FACTORS: • Primarily indoor office environments with occasional exposure to outdoor weather during on-site visits. • May encounter moderate noise, cleaning chemicals, or other standard workplace hazards. • Must be willing to travel locally and occasionally out of state as needed. PHYSICAL REQUIREMENTS: • Standing/walking: Frequently, up to ¾ of the work shift, often on hard surfaces. • Sitting: Frequently, up to ¾ of the work shift. • Lifting: Occasionally up to 50 lbs; rarely up to 100 lbs. • Carrying: Occasionally up to 50 lbs for distances up to 200 feet. • Bending/twisting: Frequently. • Climbing: Rarely; may use ladders up to six feet. • Reaching: Occasionally at all height levels. • Pushing/pulling: Occasionally up to 30 lbs of force. • Fine hand manipulation required for repairs and equipment handling. As the sole IT support on site you will be the only one to carry the equipment to and from placed. Requirements: • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity

Job Objective: Support the computing needs of the company's employees and contractors providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations. Essential Job Responsibilities: Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. Configure new computers and upgrade existing computers. Supports audiovisual technology throughout the enterprise. Provide corporate executive support in a professional and expedient manner Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level. Perform other support functions as directed by the Helpdesk Manager and other IT management. Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution. Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. Contributes to team effort by accomplishing related results as needed. Adheres to the company's values - integrity, ownership, urgency, alignment and innovation. Supports company vision and mission. Adheres to established work schedule, attendance standards and is punctual to work and meetings. Other Job Responsibilities: Other duties as assigned by management. Qualifications: Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support. Solid understanding of desktop computers, printers, audiovisual components, and general office applications. Strong interpersonal skills to effectively communicate with individuals at all levels of the company. Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities. Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. Ability to complete multiple, diverse tasks of differing priorities. Proficiency in the use and application of the following software: Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. Preferred : Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc. Education Requirements: Required: High school diploma or GED equivalent. Preferred : Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field

At SLB, we recognize that our innovation, creativity, and success stem from our differences. We actively recruit people with a diverse range of backgrounds and cultivate a culture of inclusion that unlocks the benefits of our diversity. We want to ensure that everyone feels a sense of belonging here and we encourage, enable, and empower our people to foster inclusivity, build trust, and demonstrate respect for across the organization. Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally. The **_Mechanical Technician located in Anchorage, Alaska_** is responsible for ensuring on-time delivery of equipment as per operational demands. The Mechanical Technician improves maintenance related nonproductive time ratio of the Product Line's assets within the Maintenance Base (MB), and improves maintenance efficiency and people productivity. + Maintain assigned equipment according to the pertinent maintenance program and compliant with the reliability centered maintenance strategy through adherence to the Computerized Maintenance Management System and standard work. + Adhere to transactional discipline within Technology Lifecycle Management (TLM) business systems to record materials and supplies, labor costs and equipment maintenance performance history such as movements, work orders, parts used and time to maintain. + Comply with TLM Product Line standards. + Participate in the continuous improvement culture, initiatives and improvement plans within the MB to improve asset utilization and cost of service delivery (CoSD). + Participate in continuous improvement efforts to improve asset turnaround time, which includes reducing downtime due to maintenance, parts and repair authorization numbers, failures and work-in-process. + Support continuous improvement efforts to improve the efficiency and productivity of Maintenance Technicians. + Implement CoSD projects, such as the planned repair and reuse of parts. + Participate in failure investigations as assigned. + Comply with the TLM Competency Management System. Minimum job qualifications + Assemble/Disassemble surface trees and wellheads. + Hydo and N2 testing. + High school diploma or GED. + Excellent communication skills written and verbal. + Must be able to work with the team in developing improved work processes for the department. + Must live in Alaska, no relocation provided. Candidates must be able to legally work and reside in the US, without sponsorship. Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: ******************************************* The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.

Job Objective: Support the computing needs of the company's employees and contractors providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations. Essential Job Responsibilities: Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. Configure new computers and upgrade existing computers. Supports audiovisual technology throughout the enterprise. Provide corporate executive support in a professional and expedient manner Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level. Perform other support functions as directed by the Helpdesk Manager and other IT management. Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution. Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. Contributes to team effort by accomplishing related results as needed. Adheres to the company's values - integrity, ownership, urgency, alignment and innovation. Supports company vision and mission. Adheres to established work schedule, attendance standards and is punctual to work and meetings. Other Job Responsibilities: Other duties as assigned by management. Qualifications: Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support. Solid understanding of desktop computers, printers, audiovisual components, and general office applications. Strong interpersonal skills to effectively communicate with individuals at all levels of the company. Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities. Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. Ability to complete multiple, diverse tasks of differing priorities. Proficiency in the use and application of the following software: Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. Preferred : Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc. Education Requirements: Required: High school diploma or GED equivalent. Preferred : Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field

The Department of Art is looking to hire a highly motivated student to be a Ceramic Studio Technician Assistant. This position will be 10 hours per week during the fall and spring semesters. A successful candidate will assist in the upkeep and overall operations of the wheel throwing (GHH) and hand building (FAB) ceramic studios. This is a great opportunity to learn studio/shop management skills. Responsibilities include: Glaze Lab Assistant * Stock materials * Update SDS Binders * Mix glazes and slips as needed * Test glaze recipes Assist in updating Ceramic Studio Safety Guide, * Revise equipment operation manuals * Ensure compliance with University policies and procedures Repair and refresh studio furniture Assist with gas kiln firings Clean studios as needed To thrive in this roll, the candidate must have the following skills: * Comfortable with operation of simple hand tools such as drills, sanders, and hammers while following appropriate safety guidelines and the use of personal protective equipment. * Ability to lift 50 lbs. * Demonstrates clear communication skills-both written and in person-and be able to work with a wide variety of community members including: staff, faculty and students * Proficient in Email, Microsoft Office Suite and Google Docs. * Ability to complete some of the responsibilities as outlined in this job description in a self-directed manor without close supervision. Minimum Qualifications: To be eligible for student employment, an applicant must: a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment; or b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and c. Have at least a 2.0 cumulative grade point average (GPA) or is a newly enrolled student. This position requires the ability to lift 50 lbs., a thorough understanding of daily operations of a ceramics studio, and an understanding of lab safety procedures. Position Details: This position is located on the University of Alaska Anchorage campus in Anchorage, Alaska. This is a part-time, Student Assistant 2 position with a minimum pay of $16.52/hour. This is a pooled position, applications are reviewed as needed. Submission of an application does not guarantee review or a job offer. This recruitment is open to undergraduate student only. ️If you have any questions regarding this position, please contact Steven Godfrey at ********************. The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at ************. The University of Alaska (*************** is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (********************************* against individuals on the basis of any legally protected status. The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business. * Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. Access to the reports is available at: UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: ******************************************* Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: ************ or ********************* / ************ or uaa_*************************. UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: ***************************************** Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: ************ or *******************. UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: ********************************************************************** Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: ************ or emailing ********************.

**Introduction** Do you want to join an organization that invests in you as a(an) Surgical Tech Extern PRN? At Alaska Regional Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. **Benefits** Alaska Regional Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (********************************************************************** **_Note: Eligibility for benefits may vary by location._** You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Surgical Tech Extern PRN like you to be a part of our team. **Job Summary and Qualifications** As a Surgical Technologist Extern, you'll gain invaluable hands-on surgical experience while working alongside a highly skilled team committed to caring for and improving human life - who are eager to welcome you into our mission. Under the guidance of the Circulating RN and experienced surgical staff, you'll expand your skills by assisting throughout the surgical process and helping ensure the surgical suite remains clean, organized, and focused on patient safety. **Your responsibilities will include:** + Organizing and stocking the operating room with instruments, supplies, and equipment to ensure each procedure is fully prepared and supported + Assisting with patient care before, during, and after surgery, including transport, positioning, and comfort + Supporting the surgical team during procedures by managing sterile instruments, passing tools, and helping with counts and equipment during procedures + Helping maintain a clean, safe, and sterile environment through room turnover, restocking, and infection control practices + Communicating clearly and compassionately with patients, families, and team members while protecting patient privacy and safety **What qualifications you will need:** + Required: Attended a credible Surgical Tech school and in the externship phase of school + Required: Basic Cardiac Life Support must be obtained within 30 days of employment start date HCA Healthcare's Alaska Regional Hospital (**************************** is known for our expertise, compassion and skills. We are committed to delivering patient-centered care to every patient on every visit for our 250 plus bed facility. Year after year, Alaska Regional receives 5-star ratings for heart attack treatment, bowel obstruction treatment, and colorectal surgery. Based in Anchorage, Alaska Regional is located in a thriving community offering plenty of opportunities to capitalize on the Alaskan lifestyle. Alaska offers some of the most incredible scenic beauty around the world which draws visitors year-round who come for a vacation and end up making Alaska home. We are part of the HCA Healthcare network - which includes more than 300 affiliate facilities across the country offering our colleagues the opportunity for travel and relocation. HCA Healthcare and Alaska Regional are inspired by our mission to care for and improve human life to create a positive impact in our community. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Surgical Tech Extern PRN opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're a team of 25 today, scaling quickly, and investing in the leadership capacity needed to grow sustainably while serving our clients with consistency and excellence. We are not a corporate machine-and we don't want to be! We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy. What We're Looking For We're on the hunt for IT Helpdesk Technicians of all experience levels to join our team! Whether you're just starting out in IT or bringing years of technical expertise, if you enjoy solving problems and have the passion of making technology work for people, we want you on our team. Please note: This is an ongoing recruitment. We're continuously hiring to support our growing team. What You'll Do As an IT Helpdesk Technician, you'll be part of our service delivery team, ensuring clients receive timely, effective, and friendly IT assistance. Depending on your experience, your responsibilities may include: Provide friendly and effective technical support both remotely and onsite. Respond to client requests submitted through tickets, phone calls, emails, and in-person interactions. Support desktops, servers, Microsoft 365, and other business technologies. Assist with system administration, network management, and project work as skills allow. Document solutions and contribute to the team knowledge base. Collaborate with team members to ensure smooth escalations and effective knowledge sharing. Provide support during occasional evenings and weekends as required. What You Bring To The Table At least one year of IT support, help desk, or related experience. A customer-first mindset with a friendly, collaborative approach. Strong problem-solving skills, with the ability to spot patterns and suggest long-term fixes. A proactive and resourceful attitude, and the confidence to ask for help when needed. Passion for technology and how it can make a positive impact. Curiosity and drive to keep learning-we support ongoing training and certifications! What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Please note that we do not expect you to have a car. Where You'll Work This is an in-office role in Juneau or Anchorage, Alaska. Relocation assistance is available. This is NOT a remote position. What's In It For You Full-time, permanent role Compensation based on experience, starting at $20/hr for entry-level Health insurance (with vision coverage) Retirement plans Personal Time Off Flexible scheduling policy Mobile device plans reimbursement Relocation assistance Why You'll Want to Work with Us Employee satisfaction and growth is important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.

Requirements • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity

HDL Engineering Consultants, LLC (HDL) is a leader in surveying, design, and construction services across Alaska. With multiple offices statewide, we're looking for a motivated and detail-oriented Survey Technician (Intern) to join our surveying and mapping team for the summer season. This internship is designed for students enrolled in an accredited geomatics program, with preference given to those attending an Alaska-based program, though all students are encouraged to apply-especially if you're interested in launching your career in Alaska after graduation. As an intern at HDL, you'll work alongside experienced Professional Land Surveyors and Certified Federal Surveyors, gaining hands-on experience in a variety of field and office tasks. You'll be part of real projects that shape Alaska's communities while receiving mentorship from some of the best surveyors in the state. This is a great opportunity to build your skills, get real-world experience, and explore a future with HDL. Requirements: Valid Alaska Driver's License and a clean driving record Enrolled as a 2nd, 3rd, or 4th-year student in a geomatics/surveying program (University of Alaska preferred) Ability and willingness to travel within Alaska Physically fit and capable of working safely and efficiently in a variety of Alaskan terrains. Preferred Qualifications: Eager to learn all aspects of surveying, including control, topographic, boundary, aerial (drone), and right-of-way surveying Looking for hands-on experience applying classroom knowledge in a real-world setting Interested in building a long-term career-we hope interns will return each summer, gaining experience with HDL and transitioning to full-time employment after graduation Responsibilities: Work as a survey technician on a two-person field survey crew Gain hands-on experience primarily in the field, with some office work contributing to control, boundary, subdivision, topographic & design surveys, as well as aerial mapping control and aeronautical surveys Operate survey instruments with precision, including GPS equipment, total stations, and digital levels Record accurate field notes and sketches to document survey data Identify and understand sources of measurement errors to ensure quality results Perform field calculations and check data under the guidance of the party chief Use survey programs and AutoCAD for data reduction, field note processing, calculations, and staking computations Support the project surveyor with office tasks, including research, data reduction, equipment organization, and scanning field notes Work Environment: This position includes a mix of field and office work, with much of the summer spent on out-of-town projects across Alaska. Field Work: Travel to various project sites, typically for one to two weeks at a time Work 10 to 12 hours per day, 7 days per week while on out-of-town assignments In-town projects typically run 8 to 10 hours per day, 5 days per week Operate surveying equipment, including GPS receivers/controllers and total stations Walk long distances, carry survey equipment, and occasionally stand for extended periods at a survey instrument Work in remote locations and diverse terrains, often in inclement weather Lift equipment up to 60 pounds, use tools like a Pionjar or Cobra Combi Breaker/Drill, and follow all safety protocols Office Work: Assist with data processing, research, and survey documentation Work with AutoCAD and other survey software Use standard office equipment, including computers, phones, and photocopiers At HDL, safety is a priority-all field employees are required to wear survey safety vests, follow daily safety briefings, and adhere to strict protocols. This role is a great opportunity to gain hands-on experience, see different parts of Alaska, and develop real-world surveying skills in a supportive and professional environment. What You Can Expect at HDL: A workplace where work is rewarding and fun, with flexibility that supports your lifestyle A family-friendly environment that prioritizes your well-being and work-life balance A culture built on responsibility, engagement, and a drive to exceed expectations Job Location HDL is filling this position in either the Anchorage or Palmer office. HDL is an Equal Opportunity Employer.

Information Technology/Temporary Tech Support Additional Information: Show/Hide Bargaining Unit: Temporary Work Year: Varies Work Day: Varies Wage: $19.00 per hour The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II. Job Requirements The following are required: * A high school diploma or equivalent. * Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms. * Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users. * Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions. * Must be prepared to work outside normal working hours as required. * Must have own transportation with a current Alaska driver's license and be prepared to use it on company business. The following are preferred: * A rudimentary understanding of computer connectivity. * Ability to follow directions consistently and thoroughly. * Ability to establish and maintain productive working relationships with others. Essential Job Functions * Changes printer configurations. * Turns computers on and verifies they are connected to the network. * Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network. * Installs new computers and migrates user files and applications from existing computers. Physical /Mental Demands The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment. The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability. Work Environment Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings. While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Additional Job Information This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments. Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents. Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED). This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information. The Anchorage School District is an equal employment opportunity employer.

The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring these strategic clients achieve maximum value. The Specialist demonstrates exceptional trustworthiness, collaboration, accountability, respect, and innovation, and mentors others across the Global Technical Support team. **In this role you will...** + Provide proactive, high-touch technical support to larger enterprise customers, including regular scheduled check-ins, rapid priority responses, and personalized engagement. + Manage and resolve complex and critical technical issues, identifying and mitigating underlying causes to prevent future incidents. + Act as a dedicated point of contact for elite customers, developing deep knowledge of their environments, priorities, and use cases, and tailoring support accordingly. + Lead and participate in quarterly business reviews (QBRs), collaborating on customer success initiatives, KPI tracking, and service optimization strategies. + Research and replicate advanced configuration, compatibility, or product defect issues, documenting findings and driving resolution with limited oversight. + Facilitate real-time customer communications through calls, meetings, chat, and collaboration tools, ensuring stakeholder clarity-including C-level executives and engineering leaders. + Mentor, advise, and train other technical support team members, promoting knowledge dissemination and best practices. + Maintain an advanced understanding and serve as Subject Matter Expert for the Cornerstone product portfolio. + Author and maintain knowledge base articles; lead and support knowledge sharing initiatives. + Champion customer feedback, ensuring continuous improvement and implementation of relevant suggestions. + Communicate technical incidents in clear business terms, facilitating understanding and alignment across customer and internal teams. + Track and report on key performance indicators, including response times, resolution rates, customer satisfaction, and NPS for assigned enterprise accounts. **You've got what it takes if you've got...** + Bachelor's degree in computer science, information systems, or related field, or equivalent experience. + At least 5 years' experience in a technical customer support role, with a minimum of 2 years supporting enterprise SaaS solutions, including LMS, HRIS, or LXP products. + Proven experience delivering high-touch, proactive support to large enterprise customers in a senior or lead capacity. + Expert written and verbal communication skills, with the ability to engage confidently with all levels of the organization. + Experience overseeing major enterprise incidents and providing escalation management in partnership with product, engineering, and account teams. + Exceptional organizational and multitasking skills; able to lead multiple engagements simultaneously for strategic accounts. + Customer-focused mindset with initiative and ownership, demonstrated ability to handle stressful situations calmly and professionally. + Skilled at facilitating large remote group conversations and translating technical topics for non-technical stakeholders. Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************

Job DescriptionSalary: $25 About the Job Do you love tackling tech challenges and helping people solve problems? Are you the go-to person when someones computer starts acting up? Were looking for a passionate, tech-savvy individual to join our IT support team as the first point of contact for our customers. When the phone rings, youll be the one who answers ready to troubleshoot issues, provide clear guidance, and keep systems running smoothly. If a problem needs to be escalated, youll hand it off to the next level of support while ensuring the customer experience stays seamless. We want someone who WANTS to come in each day and earn new certifications someone genuinely excited about learning, growing, and building their IT career. If youre the type who goes home and still tinkers with PCs just for fun, youll fit right in here. We value curiosity, initiative, and a drive to keep improving. Were all about growth so if youre hungry to learn, eager to level up, and ready to kick-start your IT career, this is the perfect place to start. What Youll Do Be the first point of contact for customers needing technical assistance Troubleshoot basic hardware, software, and network issues Escalate more complex problems to higher-level support when needed Accurately document your work and track support tickets Follow up to make sure customer issues are fully resolved Participate in ongoing training and certification opportunities What Were Looking For About 1 year of help desk or technical support experience (Equivalent college coursework in IT counts too tell us about it!) A genuine passion for technology and helping people Strong communication skills and a positive, customer-focused attitude Basic understanding of Windows, mac OS, and networking fundamentals A willingness to learn, take training, and grow with our team Why Youll Love It Here Plenty of opportunities to learn, grow, and earn certifications A supportive, collaborative team thats got your back Hands-on experience with a wide range of technologies A chance to build your IT career from the ground up

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Other/Temporary Tech Support District: Anchorage School District Additional Information: Show/Hide Bargaining Unit: Temporary Work Year: Varies Work Day: Varies Wage: $19.00 per hour The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II. Job Requirements The following are required: * A high school diploma or equivalent. * Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms. * Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users. * Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions. * Must be prepared to work outside normal working hours as required. * Must have own transportation with a current Alaska driver's license and be prepared to use it on company business. The following are preferred: * A rudimentary understanding of computer connectivity. * Ability to follow directions consistently and thoroughly. * Ability to establish and maintain productive working relationships with others. Essential Job Functions * Changes printer configurations. * Turns computers on and verifies they are connected to the network. * Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network. * Installs new computers and migrates user files and applications from existing computers. Physical /Mental Demands The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment. The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability. Work Environment Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings. While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Additional Job Information This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments. Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents. Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED). This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information. The Anchorage School District is an equal employment opportunity employer.

Information Technology/Temporary Tech Support Bargaining Unit: Temporary Work Year: Varies Work Day: Varies Wage: $19.00 per hour Job Summary The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II. Job Requirements The following are required: A high school diploma or equivalent. Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms. Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users. Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions. Must be prepared to work outside normal working hours as required. Must have own transportation with a current Alaska driver's license and be prepared to use it on company business. The following are preferred: A rudimentary understanding of computer connectivity. Ability to follow directions consistently and thoroughly. Ability to establish and maintain productive working relationships with others. Essential Job Functions Changes printer configurations. Turns computers on and verifies they are connected to the network. Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network. Installs new computers and migrates user files and applications from existing computers. Physical /Mental Demands The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment. The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability. Work Environment Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings. While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Additional Job Information This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments. Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents. Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED). This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information. The Anchorage School District is an equal employment opportunity employer.

**Call Center/Help Desk Technician III (BWAK)** We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III** to deliver exceptional technical assistance to our end-users in Barrow, AK. The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. The ideal candidate will possess robust communication abilities, extensive technical knowledge, and a steadfast commitment to prioritizing customer satisfaction. **Responsibilities** + Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues. + Accurately diagnose and resolve technical issues. + Effectively escalate issues to the appropriate resources when necessary + Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation + Ability to prioritize work and exercise good judgement while managing multiple tasks. + Provide operational technical support to clients both on-site and remote relating to company managed equipment. + Manage ongoing maintenance and deployment of new hardware and software for device life cycle. + Monitor and update service requests and incidents within the IT Service Management (ITSM) tool. + Provide on-site service support, installation, and configuration with PCs, smart devices, telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related inquiry or issues relating to Microsoft Office, Windows OS, etc. + Imaging of desktop and laptop computers-knowledge of System Center Configuration Manager (SCCM) and Azure Intune is a plus. + Provide setup, configuration, and troubleshooting of video conferences for internal and external meetings. + Prepare workstations, including the setup and configuration of laptops and desktops. + Interface with hardware vendors to facilitate repair and installation. + Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues. + Manage small projects as needed and effectively communicate technical issues and project execution with IT Managers and Network/Server Engineers. **Qualifications** + Proficiency with current Windows OS + Experience with Active Directory & Azure Active Directory, M365 Multifactor Authentication and BitLocker. + Experience with Administration and Troubleshooting of M365 Cloud Applications to include Exchange Online, OneDrive, Teams, & SharePoint. + Knowledge and experience supporting, troubleshooting, and configuring PC Hardware and peripherals. + End-User desktop support, mobile device support, email support, phone support, etc. + A+,Network+ or Security+ certificaiton preferred. + Demonstrated expertise in critical thinking, active listening, complex problem solving, coordination, instruction, judgment, decision making, and monitoring processes. + Exceptional skills in oral and written comprehension and expression, problem sensitivity, and both deductive and inductive reasoning. + Proficient in information organization, with a keen eye for detail and effective prioritization. **Educational & Experience:** + Bachelor's Degree in Management Information Systems, Computer Science, or related field and four years of related experience preferred. Degree may be substituted for experience on a year-to-year basis. + Four or more (4+) years' experience in a technical support or helpdesk role. **Certificates, Licenses, Registration Requirements:** + Prefer A+,Network+ or Security+ Certificate, and pursuing these qualifications may be in progress. + We require that these qualifications be completed prior to one calendar year after being hired. **Skills** : Critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring. **Knowledge** : Computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology **Abilities** : Oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering. **Work Environment/Conditions** + Working around machinery + Exposure to extreme cold, humidity or hot temperatures; working outside. **Physical Demands:** + Ability to sit/stand for prolonged periods of time; confined to workstation. + Ability to lift objects up to 10-25 lbs. + Climbing, stooping, bending, kneeling, crouching. + Pulling or pushing. + Prolonged use of video display terminals. + Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition. + Reach/relocate items above shoulder. **SECURITY CLEARANCE REQUIREMENTS:** There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations. \#LI-JR1 \#LI-JR1 Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (******************************************* . All candidates must apply online at ***************** , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance *****************/careers/recruitment/ . The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. **Join our Talent Community!** Join our Talent Community (************************************************************************ to receive updates on new opportunities and future events. **ID** _2024-21477_ **Category** _Information Technology_ **Location : Location** _US-AK-Barrow_ **Minimum Clearance Required** _N/A_ **Travel Requirement** _Less than 10%_

Pay Range: Pay Range:$26.06 - $36.08 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more. General Description: This is a challenging, fast-paced and rewarding job which entails extensive work with new technology, computer systems and the staff that use them. Immediate, careful attention and multi-tasking is required. Projects and service requests must be completed in a timely manner. This position will provide support for printers, phones, video, audio, and network equipment. Provide staff and external clients with technical support and quality customer service. Responsible for assisting users with computer application questions, training, managing work requests, and managing internal manuals and databases with the assistance of IT staff. Assists more senior help desk staff in supporting as needed. Completes assigned tasks of routine to moderate complexity related to projects and technical requests. Provides more advanced support in all areas of the department tasks and initiatives. Largely self-directed once assigned work and functions with considerable independence. Shift Details M-F 8-5 Key Essentials Functions and Accountabilities of the Job: Manage departmental work requests by answering initial inquiries and logging them into the customer support software/online ticketing system. Delegate tickets appropriately. Answer end-user questions with the assistance of IT staff, technical manuals, external technical help, and internal databases. Administration of new users, grant access to the SEARHC network and applications as needed. Develop and maintain internal documentation to improve departmental efficiency. Assist with system Administration activities. Provide user education on how to use MS applications, email and calendars. Other Functions Supports security awareness initiatives. Supports and promotes the mission and values of SEARHC. Other duties as assigned Education, Certifications, and Licenses Required High school diploma/GED Complete "HDI Support Center Analyst" course or the equivalent. Experience Required Minimum four (4) years' experience working with computer applications, basic internal hardware and providing customer support. Knowledge, Skills, and Abilities Offer guidance to help desk staff on company standards and procedures. Remain Polite, respectful, and work under pressure. Think logically. Handle change. Knowledge of Active Directory, MS Azure IAM. Computer systems and applications including MS Office (365) and email. Basic internal hardware, including motherboards and processors chips. Incident tracking or customer support software. Manage personal goals and identify opportunities for improvement. Triage high profile or time sensitive incidents. Excellent listening skills. Excellent customer service skills, at lot of work is done over the telephone. Problem solving skills. Required Certifications: If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Call Center/Help Desk Technician III (BWAK) We are currently searching for a qualified On-Site Call Center/Help Desk Technician III to deliver exceptional technical assistance to our end-users in Barrow, AK. The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. The ideal candidate will possess robust communication abilities, extensive technical knowledge, and a steadfast commitment to prioritizing customer satisfaction. Responsibilities Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues. Accurately diagnose and resolve technical issues. Effectively escalate issues to the appropriate resources when necessary Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation Ability to prioritize work and exercise good judgement while managing multiple tasks. Provide operational technical support to clients both on-site and remote relating to company managed equipment. Manage ongoing maintenance and deployment of new hardware and software for device life cycle. Monitor and update service requests and incidents within the IT Service Management (ITSM) tool. Provide on-site service support, installation, and configuration with PCs, smart devices, telephony, and network solutions. Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related inquiry or issues relating to Microsoft Office, Windows OS, etc. Imaging of desktop and laptop computers-knowledge of System Center Configuration Manager (SCCM) and Azure Intune is a plus. Provide setup, configuration, and troubleshooting of video conferences for internal and external meetings. Prepare workstations, including the setup and configuration of laptops and desktops. Interface with hardware vendors to facilitate repair and installation. Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues. Manage small projects as needed and effectively communicate technical issues and project execution with IT Managers and Network/Server Engineers. Qualifications Proficiency with current Windows OS Experience with Active Directory & Azure Active Directory, M365 Multifactor Authentication and BitLocker. Experience with Administration and Troubleshooting of M365 Cloud Applications to include Exchange Online, OneDrive, Teams, & SharePoint. Knowledge and experience supporting, troubleshooting, and configuring PC Hardware and peripherals. End-User desktop support, mobile device support, email support, phone support, etc. A+,Network+ or Security+ certificaiton preferred. Demonstrated expertise in critical thinking, active listening, complex problem solving, coordination, instruction, judgment, decision making, and monitoring processes. Exceptional skills in oral and written comprehension and expression, problem sensitivity, and both deductive and inductive reasoning. Proficient in information organization, with a keen eye for detail and effective prioritization. Educational & Experience: Bachelor's Degree in Management Information Systems, Computer Science, or related field and four years of related experience preferred. Degree may be substituted for experience on a year-to-year basis. Four or more (4+) years' experience in a technical support or helpdesk role. Certificates, Licenses, Registration Requirements: Prefer A+,Network+ or Security+ Certificate, and pursuing these qualifications may be in progress. We require that these qualifications be completed prior to one calendar year after being hired. Skills: Critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring. Knowledge: Computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology Abilities: Oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering. Work Environment/Conditions Working around machinery Exposure to extreme cold, humidity or hot temperatures; working outside. Physical Demands: Ability to sit/stand for prolonged periods of time; confined to workstation. Ability to lift objects up to 10-25 lbs. Climbing, stooping, bending, kneeling, crouching. Pulling or pushing. Prolonged use of video display terminals. Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition. Reach/relocate items above shoulder. SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations. #LI-JR1