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Technical assistant jobs in Bend, OR

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  • Technical Specialist

    BTG Group

    Technical assistant job in Toledo, OR

    Join BTG and make an impact! We're looking for an Instrument Technical Specialist to be the trusted technical resource at a key customer location. In this role, you'll support installation, start-up, calibration, troubleshooting, and provide technical expertise for BTG products. You'll build strong relationships with mill teams, including E/I supervisors, process engineers, and other key stakeholders, while collaborating closely with BTG's service manager, service team, sales, and applications team. What You'll Do Partner with customers during installation and start-up to ensure success. Recommend improvements to enhance accuracy, reliability, and performance of BTG products. Monitor projects to ensure customer understanding and satisfaction. Identify opportunities for additional BTG solutions and share insights with sales. Report product issues to Engineering, R&D, QC, and Manufacturing; prepare Quality Improvement reports. Perform warranty repairs and courtesy visits when needed. Maintain equipment history and proactively schedule preventive maintenance. Promote upgrades to new technologies when appropriate. Ensure compliance with BTG policies and prioritize safety at all times. What We're Looking For A “people person” who thrives on customer engagement and clear communication. Strong analytical and troubleshooting skills. Ability to work independently and manage priorities effectively. Proficiency in MS Office and willingness to learn remote service tools. Qualifications 2-year technical degree in electronics/instrumentation or equivalent experience. Proven track record in technical support within an industrial environment. Why BTG? At BTG, we live by our values: Innovative, Reliable, Fair, Sustainable, and Ambitious. Join a team that values collaboration, growth, and making a real difference in the industry. Learn more about our Recruitment Privacy Notice: *********************************************************************************** We appreciate your interest in BTG! Only candidates selected for an interview will be contacted.
    $50k-89k yearly est. 4d ago
  • Fusion Technical Support Specialist

    Applicantz

    Technical assistant job in Portland, OR

    Hybrid contract in the Portland, OR. PST hours. Visa Sponsorship is not available. We are looking for a skilled and proactive Product Support Specialist with High level proficient with Autodesk Fusion Customer soft skills Good team collaboration mindset. Preferred Qualifications: 2-5 years of industry experience. Experience with Fusion Experience with CAM workflows (Example: Fusion 360 CAM, PowerMill, FeatureCAM, HSM, PartMarker, Mastercam) Experience with CNC Programming, Machining, or Machine Setup Experience with FEA/CAE tools (Optional) Strong customer service, troubleshooting, and analytical skills. Excellent written and verbal English communication skills. (Additional language skills are a plus.) Responsibilities: Advance Level knowledge using Autodesk Fusion. Experience with CAM is a Plus. Able to analyze and evaluate information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Will work directly with customers via email, phone and chat. Able to follow proper documentation workflows and processes while using case management system. Our Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster a progressive culture, creativity, and a flexible work environment using cutting-edge technologies.
    $36k-63k yearly est. 4d ago
  • IT Support Specialist

    Ledgent Technology 3.5company rating

    Technical assistant job in Roseburg, OR

    Schedule: Full-time, On-site Contract Duration: 1+ Years Pay Rate: $30-$40/hour (based on experience) About the opportunity We're seeking a skilled IT Support Specialist to join our team for a long-term contract supporting a mid-size enterprise environment. This position is ideal for someone who enjoys hands-on technical work, troubleshooting, and collaborating directly with internal teams to ensure smooth, secure, and reliable IT operations. You'll be part of a collaborative IT services team that supports users, infrastructure, and critical systems across a growing organization. The role offers the stability of a long-term engagement with opportunities to expand your technical experience in both support and systems administration functions. Key Responsibilities Provide tier 1/2 technical support for desktops, laptops, printers, and mobile devices. Manage user accounts, permissions, and security groups through Active Directory and Microsoft 365. Troubleshoot network connectivity and assist with configuration of switches, routers, and wireless access points. Support server and system maintenance tasks, including patching and performance monitoring. Assist with hardware lifecycle management-installation, imaging, and upgrades. Work closely with internal IT leadership and external vendors to resolve escalated issues. Maintain documentation of IT processes, configurations, and incident resolutions. Contribute to ongoing improvement projects in infrastructure, cloud, and security areas. Qualifications 3+ years of experience in IT support or systems administration. Strong knowledge of Windows operating systems and Microsoft 365 administration. Experience with networking fundamentals (DNS, DHCP, VLANs, VPNs). Familiarity with ticketing systems and ITIL-based service processes. Strong communication and problem-solving skills. Ability to work independently in a fast-paced, on-site environment. Preferred Skills Experience with Azure AD or cloud-based identity management. Exposure to cybersecurity or endpoint management tools (e.g., Intune, SentinelOne, or similar). CompTIA A+, Network+, or Microsoft certifications. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $30-40 hourly 4d ago
  • Information Technology Help Desk Support

    LHH 4.3company rating

    Technical assistant job in Portland, OR

    IT Helpdesk Support I (Contract) Pay Rate: $25-$30 per hour Duration: December 4 - December 23, 2025 Holiday Closure: December 23 - January 5 (no work during closure) About the Role Our nonprofit client in Portland, OR is seeking an IT Helpdesk Support I professional to assist with onsite technical tasks during a short-term contract assignment. This role is ideal for someone who is organized, detail-oriented, and comfortable working with hardware, documentation, and basic IT support duties. Key Responsibilities • Organize and record all E-cycle items • Perform Ethernet drop map survey • Create, update, and maintain FAQs and IT documentation • Organize digital files and support general file structure cleanup • Reimage and test computers to ensure proper functionality • Test cables to determine whether to E-cycle or retain Requirements • Previous helpdesk or desktop support experience • Ability to work onsite in Portland, OR • Strong attention to detail and organizational skills • Experience with basic troubleshooting, imaging, and hardware handling • Ability to work independently and follow documented processes Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Applicants must be authorized to work for any employer in the U.S. and sit stateside. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time. **Please no C2C applicants* To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************* Schedule • Full-time hours December 4 - December 23 • Off during holiday closure (12/23 - 1/5) • Resume assignment January 5 - March 1
    $25-30 hourly 2d ago
  • Product Support Specialist

    Swoon 4.3company rating

    Technical assistant job in Portland, OR

    Pay: $75.99 - $80.73/hr (Depending on experience) Duration: 10 months About the Role: We are supporting one of our clients in hiring a Technical Support Specialist (Autodesk Fusion focus) to join its product support and customer success team. In this position, you will assist users of Fusion-based CAD and CAM software, helping them troubleshoot issues, optimize workflows, and get the most out of their design and manufacturing tools. You will work directly with customers through email, phone, and chat, using your advanced Fusion expertise to diagnose problems, replicate technical issues, and deliver effective solutions. This role requires strong communication skills, a customer-first mindset, and the ability to collaborate within a dynamic, fast-paced support environment. What You'll Do: Provide technical support for Fusion CAD and CAM workflows across modeling, toolpathing, simulation, and general software use. Diagnose, reproduce, and resolve customer issues using strong analytical and troubleshooting skills. Communicate with customers via email, phone, and chat while maintaining excellent professionalism and clarity. Use internal case management systems to document issues, steps taken, and resolutions. Collaborate with internal engineering, product, and QA teams to escalate complex cases. Offer best-practice guidance and workflow recommendations to improve customer success. Assist with CAM- or machining-related workflows as applicable (toolpaths, CNC setup, machining strategies). Contribute to internal and customer-facing documentation, FAQs, and knowledge-base content. What We're Looking For: Advanced, hands-on proficiency with Autodesk Fusion. 2-5 years of relevant experience (skill level is more important than years). Strong customer support, communication, and interpersonal skills. Ability to evaluate technical issues and work through complex software workflows. Experience using ticketing or case management systems. Team-oriented mindset and willingness to collaborate frequently. Nice-to-Have Skills: CAM experience (Fusion CAM, PowerMill, FeatureCAM, HSM, Mastercam, CNC workflows). Background in machining, CNC programming, or machine setup. Exposure to FEA/CAE tools. Additional language proficiency. Strong documentation and problem-solving abilities.
    $31k-41k yearly est. 3d ago
  • Student Rad Tech Oregon

    Saint Alphonsus Health System 4.0company rating

    Technical assistant job in Ontario, OR

    *Employment Type:* Part time *Shift:* Day Shift *Description:* Performs procedures on patients of all ages, according to approved protocols, radiation safety, and established exam indicators. Maintains patient and procedure documentation. Maintains knowledge of equipment and instruments/supplies pertinent to high quality exams. Provides effective internal and external patient communication consistent with age and mental capacity. Some travel between sites expected. *SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:* 1. Enrolled in an ARRT acknowledged radiology program required. If, during the course of employment, colleague is no longer in the acknowledged radiology program, the colleague is required to notify their supervisor and/or HR. 2. Colleague must have and maintain an active Medical Imaging License issued by the Oregon Board of Medical Imaging (OBMI). Colleague must obtain and maintain an active Oregon license prior to providing any services in Oregon. 3. Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire unless currently certified in ACLS and/or PALS or as defined in the SAHS Certification Crosswalk. 4. Previous patient care experience in a hospital setting preferred. *ESSENTIAL FUNCTIONS:* 1. Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions. 2. Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, and Geriatric as applicable). 3. Revenue Management: ensures the accuracy of documenting services and supplies provided to the patients. 4. Performs ordered procedures according to departmental protocols and procedures, ensuring that optimum exams are acquired in an efficient and timely manner. 5. Keeps accurate and updated documentation of medications on inventory and medications utilized. 6. Maintains required inventory of instruments and supplies used in performance of procedures. 7. Maintains ability to properly set up and execute sterile environment. 8. Radiology Technologists working in a SAMG outpatient clinical setting may be required to support staff by performing various clinical duties, as outlined in the SAMG Clinical Competency Manual, to ensure patients receive excellent care in a timely manner. *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $28k-36k yearly est. 3d ago
  • Med Tech-Memory Care/Assisted Living FT/PT Available - Avamere Sherwood!

    Avamere Sherwood Operations LLC 4.6company rating

    Technical assistant job in Sherwood, OR

    Med Tech Type: Full and Part Time Available Shift: Various schedules/shifts, Weekend availability needed Wage: $19.13-$24.96/hr DOE Benefits: Employee Medical Benefits starting at $17.50 per pay period for Regence or Kaiser for full time employees. Attendance bonus: The perfect attendance bonus in a pay period will be $100.00 for a full-time employee and $75.00 for a part-time employee. Location: Avamere at Sherwood - 16500 Century Drive, Sherwood, OR 97140 Responsibilities: Care for residents and assist in updating each resident's service plan Administer medications ordered by the attending physician, under the direction of the DHS and according to current policies, procedures, and practices Provide care for residents and assist with updating service plans. Respond to resident calls and emergencies promptly and provide first aid assistance Assist with daily living activities (i.e., bathing, dressing, and eating) Provide support with residents to caregivers as needed Document and communicate resident changes and complete all reports in a timely manner Maintain confidentiality of all resident care in accordance with HIPAA guidelines Qualifications: Must be at least 18 years old High-School diploma or equivalent Must have or obtain (within 30-days of employment) First Aid & CPR Certification Minimum of one-year of experience in a healthcare setting CMA certification is preferred Must obtain a Food Handlers Card within 30 days of employment Knowledge and experience caring for and interacting with elders Employee Perks: Attendance bonus: The perfect attendance bonus in a pay period will be $100.00 for a full-time employee and $75.00 for a part-time employee. Premium Pay for Holidays worked, conditions apply. Excellent benefits package with medical coverage starting at $17.50 per Pay Period, voluntary dental, vision, and life insurance, short-term disability, and AD&D coverage, for full time employees. Tuition assistance Access up to 50% of your net earned income after payday Career Development Employee assistance program featuring counseling services, financial coaching, free legal services, and more Paid time off/sick leave (rolls over annually) 401(k) retirement plan with employer match #caremed123 “At Avamere Communities, we love to celebrate our diverse group of hardworking employees. We value diversity and believe forming teams in which everyone can their true, authentic self is key to our success “We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status." This position is subject to a collective bargaining agreement with SEIU 503 The company reserves the right to revise the duties set forth in this job description at its discretion.
    $19.1-25 hourly 23d ago
  • Medication Technician - Assisted Living (OFH #1004)

    The Holgate Community

    Technical assistant job in Portland, OR

    Are you a caring and organized individual with a passion for serving seniors? Join our dedicated team at Odd Fellows Home and make a meaningful difference in the lives of our residents. We are offering a $2000 hire on bonus for full time. Holgate Center (HC) strives to provide a positive work environment that fosters collaboration, teamwork, and continuously achieving solid business results. HC team members unite around a common cause of resident care and community support. This culture brings our team together and ensures everyone is working toward the same goal. A team that works together with a collective goal to improve our residents care experience creates an internal culture of collaboration and mutual success. HC is passionate about making a positive, lasting impact on our residents and visitors, and so are our team members. Why Choose Odd Fellows Home? $2000 Bonus for Full Time terms and conditions apply Rewarding Work: Contribute to a warm and supportive environment where residents feel valued and respected. Build Experience: Gain valuable healthcare experience and expand your skills in medication administration. Compensation: Wages Start at $18.75 - $20.00 depending on experience, ask hiring manager for further inquiries at ***************************** Flexible Schedules: Hiring for all shifts. Job Description Department Nursing Services Reports to Executive Director, Staffing and Education, Nurse, RCC Reporting to this position None Job Classification Department Staff Position Purpose Assists licensed nursing staff by administering daily medications as ordered by the physician in accordance with established nursing standards, facility policies and procedures and state requirements. Essential Duties: Accurately administer medications following the 5 rights, using our electronic MAR. Administer insulin and perform blood glucose checks under the supervision of the facility nurse. Maintain meticulous documentation and promptly order medications. Conduct narcotic counts and provide thorough shift reports. Foster open communication with the facility nurse, RCC, and care staff. Maintain a safe and secure environment for residents. Participate in ongoing monthly education. Regular and Predictable attendance. Other duties as assigned. Qualifications: Minimum 6 months of medication administration experience Demonstrated ability to take basic vital signs Proficiency in navigating electronic MAR systems Excellent multi-tasking skills Benefits: Full-time Employees (30+ hours/week): Paid Time Off 403(b) retirement plan with employer match Medical, Dental, and Vision insurance Employee Assistance Program Flexible Spending Accounts Life & AD&D insurance Referral Bonus Program Free parking and reduced fare bus pass Equal Opportunity Employer: Holgate Center values diversity and is committed to creating an inclusive environment for all employees. Ready to Make a Difference? Apply today and discover the fulfilling career that awaits you at Odd Fellows Home! Reasonable Accommodation Statement Consistent with the Americans with Disabilities Act (ADA) and Oregon state civil rights law, it is the policy of The Holgate Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources ********************
    $18.8-20 hourly Auto-Apply 60d+ ago
  • Facilities Technician Assistant

    OHSU

    Technical assistant job in Portland, OR

    The Facilities Technician Assistant, under the general direction of the Trades Maintenace Coordinator (TMC), assists employees in the Technician and Senior Technician classifications in performing routine corrective and preventative maintenance work on the facilities operating equipment and systems and performs related duties as required. This laborer-level position may complete work under TMC guidance, with some moderate problem solving required. Duties may include, but are not limited to, work on plumbing and electrical systems, doors, windows, roofs, fire equipment, HVAC components, as well as general labor duties which may be preventative maintenance tasks and obtaining required documentation. Function/Duties of Position * Plumbing - Assists in the installation of new plumbing including pipes, drains tubs, faucets, and other plumbing fixtures and equipment; cleans and opens drains, toilets and other water lines. * Lighting Maintenance - Replaces incandescent, florescent, and HID lamps; cleans light fixtures and luminaries; uses lifts, ladders and extension ladders as required. * Miscellaneous Activities - Assists various other journey- and apprentice- level trades people. Duties may include sweeping, mopping, removing trash and snow, site inspections, reporting on site issues or concerns, and replacing ceiling tiles. Also uses tools and equipment of various trades, drives truck to run errands and deliver supplies, and maintains department vehicles. * Administrative Duties - Attend all required meetings and training classes and successfully complete any proficiency evaluation (verbal or written) which may be required to demonstrate adequate comprehension. These evaluations may also be administered to satisfy the requirements of OSHA, DNV, and other agencies upon which OHSU depends for accreditation. * Professional Development and Training - Requires continuous learning and developing of technical skills and knowledge to keep pace with changes in technology. * Functional Duties - Accurately complete all required paperwork including daily labor reports, job plans, work orders any other assigned documentation, both paper-based and via the computer work order system and submit all paperwork on time. Maintain cleanliness and orderliness of immediate work area and maintain security of personal hand tools, common shop tools, supplies, and vehicles. Perform emergency duties or other duties as assigned by the Associate Vice President of Facilities or designee. * Customer Service - Assumes role as primary customer service representative for all Facilities & Logistics operations and services on assigned Work Orders, responding to both internal and external customers in a timely, effective, and professional manner, developing positive working relationships. * Other duties as assigned. Required Qualifications * High school diploma or equivalent. * One year of facilities maintenance or trades-related experience or successful completion of a Facilities Maintenance technical training program. * Basic/Intermediate PC skills to operate systems (Microsoft Office, data entry, email). * Drivers license valid in the state of Oregon. Preferred Qualifications * 3 years of experience in Health Facilities Maintenance or trades-related experience OR completion of an approved Mechanical Maintenance Apprenticeship Program. * Knowledge of minor repairs on basic building systems. Some knowledge, skill and experience in the operation, maintenance, troubleshooting and repair of mechanical, electrical and plumbing systems and components. * CFC Certification, (Universal) Brazing Certification, Limited Maintenance or Low-Voltage electrical license. Additional Details Working conditions may include working outside in inclement weather, crawling in small cramped spaces, working from ladders, scaffolds and other above ground locations including high sloping roofs; working in extreme temperatures, around moving machinery, and in confined spaces containing high levels of of noise, dust, and odors could be expected. Some risk of exposure to dirt, biological, chemical and radiological materials, some danger of steam or hot water burns, electric shock, infection or minor injuries that could require the use of OSHA approved Personal Protective Equipment. Normal duties require 40 hours per week. The position does require the ability of the incumbent to be able to respond to on-call assignments, overtime, and after hours or emergency call-backs as needed. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
    $23k-40k yearly est. Auto-Apply 45d ago
  • NDT Level II Techs & NDT Assistants/Trainees - Portland, OR

    Ats Family

    Technical assistant job in Portland, OR

    Job Details OREGON - PORTLAND, OR Full Time High School Any Entry LevelDescription Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States. Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services. Summary: ATS is seeking Local NDT Assistants/Trainees & NDT Level II Technicians to support our Portland, OR office. Responsibilities/Duties: NDT Assistants/Trainees Perform tasks as directed in order to prepare components or equipment for inspections. Work alongside certified technicians to help complete projects and learn activities. Interface with personnel to determine scope of work and work priorities in order to meet customer expectations. Help clean and organize equipment before, during, and at the completion of projects. Document on job training experience as assigned by management. Perform other job related tasks as assigned by supervisors. Responsibilities/Duties: NDT Level II Technicians Perform examinations of materials in accordance with procedures, codes, standards, and specifications. Be thoroughly familiar with the scope and limitations of the methods for which qualified and exercise assigned responsibility for OJT and guidance of trainees Interface with department managers and clients to determine scope of work and work priorities in order to meet customer expectations. Be able to prepare written instructions and to organize and report the results of examinations. Work independently and support team members. Perform other job related tasks as needed and assigned by supervisors. Qualifications Minimum: Requirements/Qualifications: NDT Assistants/Trainees - High School Diploma, GED, or equivalent; math and print reading skills; ability to used computers for data entry and report writing; Applicants with documented prior NDT classroom training or OJT preferred. NDT Level II Technicians - Meet the minimum requirements of an NDT Assistant/Trainee; provide documentation of education, training, and experience in the applicable NDT method(s); have a working knowledge of industrial environments and general manufacturing processes; ability to effectively communicate with other departments, and customers to report issues and solve problems. All applicants require the following: Ability to learn and comply with all company policies and procedures. Excellent communication skills written and verbal. Applicants must pass a drug screen and have a valid driver's license with a clean driving record. “U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process. Work Conditions: Must be able to wear safety equipment as required by the safety department for personal protection. Work from heights on scaffolding, ladders, elevated platforms, man-baskets, etc. Work in confined spaces which will require crawling, stooping, climbing, etc. Work in around operating equipment and industrial environments. Work with radiation and hazardous materials such as cleaners, penetrants, film developing chemicals, etc. Work shifts up to 12 hours/day and 7 days/week and travel for extended periods of time Ability to lift and carry 100 pounds. Benefits: ATS offers excellent wages and advancement opportunities. ATS full-time employee benefits include: medical, dental, vision, 401k, vacation, personal time, and bonuses. EOE/AA/M/F/Vet/Disabled Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
    $23k-40k yearly est. 60d+ ago
  • Facilities Technician Assistant

    Bicultural Qualified Mental Health Associate (Qmhp

    Technical assistant job in Portland, OR

    The Facilities Technician Assistant, under the general direction of the Trades Maintenace Coordinator (TMC), assists employees in the Technician and Senior Technician classifications in performing routine corrective and preventative maintenance work on the facilities operating equipment and systems and performs related duties as required. This laborer-level position may complete work under TMC guidance, with some moderate problem solving required. Duties may include, but are not limited to, work on plumbing and electrical systems, doors, windows, roofs, fire equipment, HVAC components, as well as general labor duties which may be preventative maintenance tasks and obtaining required documentation. Function/Duties of Position Plumbing - Assists in the installation of new plumbing including pipes, drains tubs, faucets, and other plumbing fixtures and equipment; cleans and opens drains, toilets and other water lines. Lighting Maintenance - Replaces incandescent, florescent, and HID lamps; cleans light fixtures and luminaries; uses lifts, ladders and extension ladders as required. Miscellaneous Activities - Assists various other journey- and apprentice- level trades people. Duties may include sweeping, mopping, removing trash and snow, site inspections, reporting on site issues or concerns, and replacing ceiling tiles. Also uses tools and equipment of various trades, drives truck to run errands and deliver supplies, and maintains department vehicles. Administrative Duties - Attend all required meetings and training classes and successfully complete any proficiency evaluation (verbal or written) which may be required to demonstrate adequate comprehension. These evaluations may also be administered to satisfy the requirements of OSHA, DNV, and other agencies upon which OHSU depends for accreditation. Professional Development and Training - Requires continuous learning and developing of technical skills and knowledge to keep pace with changes in technology. Functional Duties - Accurately complete all required paperwork including daily labor reports, job plans, work orders any other assigned documentation, both paper-based and via the computer work order system and submit all paperwork on time. Maintain cleanliness and orderliness of immediate work area and maintain security of personal hand tools, common shop tools, supplies, and vehicles. Perform emergency duties or other duties as assigned by the Associate Vice President of Facilities or designee. Customer Service - Assumes role as primary customer service representative for all Facilities & Logistics operations and services on assigned Work Orders, responding to both internal and external customers in a timely, effective, and professional manner, developing positive working relationships. Other duties as assigned. Required Qualifications High school diploma or equivalent. One year of facilities maintenance or trades-related experience or successful completion of a Facilities Maintenance technical training program. Basic/Intermediate PC skills to operate systems (Microsoft Office, data entry, email). Drivers license valid in the state of Oregon. Preferred Qualifications 3 years of experience in Health Facilities Maintenance or trades-related experience OR completion of an approved Mechanical Maintenance Apprenticeship Program. Knowledge of minor repairs on basic building systems. Some knowledge, skill and experience in the operation, maintenance, troubleshooting and repair of mechanical, electrical and plumbing systems and components. CFC Certification, (Universal) Brazing Certification, Limited Maintenance or Low-Voltage electrical license. Additional Details Working conditions may include working outside in inclement weather, crawling in small cramped spaces, working from ladders, scaffolds and other above ground locations including high sloping roofs; working in extreme temperatures, around moving machinery, and in confined spaces containing high levels of of noise, dust, and odors could be expected. Some risk of exposure to dirt, biological, chemical and radiological materials, some danger of steam or hot water burns, electric shock, infection or minor injuries that could require the use of OSHA approved Personal Protective Equipment. Normal duties require 40 hours per week. The position does require the ability of the incumbent to be able to respond to on-call assignments, overtime, and after hours or emergency call-backs as needed. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
    $23k-40k yearly est. Auto-Apply 43d ago
  • Technical Support Specialist II

    Smarsh 4.6company rating

    Technical assistant job in Portland, OR

    Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary We're seeking a Technical Support Specialist to deliver world‑class SaaS support via phone, chat, and email, you'll own client issues end‑to‑end, diagnose complex problems independently, manage escalations, and collaborate across teams to drive resolution and customer success.How will you contribute? Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication. Act as a client liaison and become an advocate for the resolution of client issues. Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions. Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases. Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community. Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact. Effectively manage cases to ensure timely customer status updates and ultimate resolution. On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues. Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure. Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources. Advocate for product, policy and process improvements that improve the customer experience. Follow required polices and processes to maintain compliance with information security and data protection requirements. Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer's request. Write or revise user training documents and procedure. What will you bring? Minimum of 2 years in a customer service / technical support role, especially in SaaS or IT environments. At least 2 years of call center experience handling inbound/outbound calls in high-volume settings. Strong verbal and written communication skills, with active listening and empathy. Bachelor's degree or equivalent preferred. $26 - $33 an hour The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
    $26-33 hourly Auto-Apply 60d ago
  • Accessibility Technology Support Tech (Part Time, Temporary Hourly, Non-Benefited)

    Central Oregon Community College 3.9company rating

    Technical assistant job in Bend, OR

    Primary Purpose The Accessible Technology Specialist works with Disability Services, and additional support departments to aid faculty in ensuring that online instructional materials meet state and federal accessibility standards. Essential Duties And Responsibilities Support accessibility tasks delegated by the Accessible Technology Coordinator and additional Disability Services staff. Communicate regularly with faculty during the creation and remediation of course materials for accessibility compliance. Use provided technology to help faculty enhance student learning, access, equity, and Universal Design in all instructional modes, in all instructional modes (remote, streaming, online, etc.). Advise users on tools and features in the learning management system ( LMS ) in creating and accessing accessible course materials. Other department duties as assigned. Minimum Requirements High School diploma or GED One-year experience communicating complex situations/information to customers and/or clients Preferred Qualifications Associates Degree 1-year prior experience working in a higher education environment Basic knowledge of academic technologies such as Canvas, Camtasia, Microsoft PowerPoint, Word and Excel, ALLY , Readspeaker, Adobe Acrobat or similar.
    $36k-39k yearly est. 60d+ ago
  • IT Support Specialist

    Mosaic Community Health 4.0company rating

    Technical assistant job in Bend, OR

    The IT Support Specialist is an integral member of the IT team. The role uses technical and customer service skills to perform, coordinate, and oversee technical duties in support of the organization, including deploying and troubleshooting hardware, software, networks, and servers. Responsibilities * Prioritize and resolve technical issues submitted by staff relating to computer workstations, email, printers, servers, network devices, passwords, etc. * Provide strong customer service, patience, and follow through * Efficiently manage daily tickets as well as project specific tasks as required * Prompt, professional, and precise support when responding to user requests. * Provide training and consultation to staff regarding applications, hardware use, and configuration * Work with IT team, staff, and Mosaic leadership to support implementation of strategic initiatives Skills & Knowledge * Advanced proficiency in various computer applications including but not limited to word processing, email, database management, and presentation software * Demonstrates strong customer service skills * Familiarity with modern office equipment including but not limited to facsimile, copier, printer, scanner, mail postage machine, telephones, etc. * Demonstrated aptitude for learning and keeping current with new * Ability to prioritize and organize multiple responsibilities while managing workloads and deadlines * Willing to work a flexible work schedule, work onsite, and accommodate organizational needs * Experience working in HIPAA regulated field * Ability to work independently * In depth knowledge of Microsoft Windows operating systems, Active Directory, DNS, DHCP, print servers, Azure, Office 365, SharePoint, as well as a solid understanding of enterprise level client server network technology Who We Are Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment. Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!
    $27k-35k yearly est. 31d ago
  • Help Desk Support

    360 It Professionals 3.6company rating

    Technical assistant job in Salem, OR

    360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. Job Description The primary role is: • Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications. • Build and configure ODOT PCs, following agency standards and procedures. • Provide status reports as directed describing work-related activities and accomplishments. • Maintain workstations in accordance with IS standards. • Ensure workstations and their applications are in operational condition. • Troubleshoot workstation hardware and operating system problems. • Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. • Assist IS in inputting accurate inventory information. Qualifications • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks, and monitors the problem to ensure a timely resolution. • Familiar with a variety of the field's concepts, practices, and procedures. • Relies on experience and judgment to plan and accomplish goals. • Performs a variety of complicated tasks. • May lead and direct the work of Contractor staff. • A wide degree of creativity and latitude is expected. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-56k yearly est. 60d+ ago
  • IT Support Specialist

    Career Center 4.5company rating

    Technical assistant job in Bend, OR

    The IT Support Specialist is an integral member of the IT team. The role uses technical and customer service skills to perform, coordinate, and oversee technical duties in support of the organization, including deploying and troubleshooting hardware, software, networks, and servers. Responsibilities Prioritize and resolve technical issues submitted by staff relating to computer workstations, email, printers, servers, network devices, passwords, etc. Provide strong customer service, patience, and follow through Efficiently manage daily tickets as well as project specific tasks as required Prompt, professional, and precise support when responding to user requests. Provide training and consultation to staff regarding applications, hardware use, and configuration Work with IT team, staff, and Mosaic leadership to support implementation of strategic initiatives Skills & Knowledge Advanced proficiency in various computer applications including but not limited to word processing, email, database management, and presentation software Demonstrates strong customer service skills Familiarity with modern office equipment including but not limited to facsimile, copier, printer, scanner, mail postage machine, telephones, etc. Demonstrated aptitude for learning and keeping current with new Ability to prioritize and organize multiple responsibilities while managing workloads and deadlines Willing to work a flexible work schedule, work onsite, and accommodate organizational needs Experience working in HIPAA regulated field Ability to work independently In depth knowledge of Microsoft Windows operating systems, Active Directory, DNS, DHCP, print servers, Azure, Office 365, SharePoint, as well as a solid understanding of enterprise level client server network technology Who We Are Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment. Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!
    $38k-64k yearly est. 30d ago
  • Construction Techn Assistant (CGCC STUDENTS ONLY)

    Columbia Gorge Community College 3.3company rating

    Technical assistant job in The Dalles, OR

    Construction Technology Assistant Work Study (CGCC STUDENTS ONLY). This position is for Federal Work Study students only. Salary $16.00 Hourly Department Construction Technology Opening Date 10/10/2025 JOB SUMMARY: This position supports the construction technology program with shop maintenance, toll organization, and class preparation. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform the job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintain and organize tolls and equipment Clean and prep the shop and lab areas Assist with inventory and supply tracking Support instructors with class setup Follow safety guidelines and procedures Requirements KNOWLEDGE, SKILLS, AND ABILITIES NEEDED TO PERFORM THIS ROLE: Basic knowledge of tool and equipment Appropriate attention to safety and personal protective equipment Basic understanding of construction technology curriculum Reliable and punctual, good communication and organizational skills EDUCATION AND EXPERIENCE: PHYSICAL DEMANDS AND WORKING CONDITIONS: The employee must occasionally lift, and/or move up to 25 pounds and occasionally move or lift up to 25 pounds, stand for long periods of time to operate machinery. Position may require frequent bending, stooping and walking. Personal protective equipment is provided. Salary Description $16.00 an hour
    $16 hourly 57d ago
  • Undergraduate Student Technical Assistant - Erdem Coleri

    Oregon State University 4.4company rating

    Technical assistant job in Corvallis, OR

    Details Information Job Title Undergraduate Student Technical Assistant - Erdem Coleri Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro) Max Hourly Rate $21.50 (Standard); $19.50 (Non-Urban); $22.00 (Portland Metro) This recruitment will be used to fill five (5) part-time (a maximum of 24 hours per week) Undergraduate Student Technical Assistant for the School of Civil and Construction Engineering at Oregon State University (OSU). Perform work in the Asphalt Materials and Pavements lab in the preparation, instrumentation, testing and cleanup of the testing of asphalt concrete and asphalt materials. Students will perform job duties in the Asphalt Materials and Pavements Lab located on campus. Transferable Skill Development OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below: Communication, Critical Thinking, Teamwork, Professionalism Position Duties 100% of duties will include but are not limited to: * Work in a semi-open environment subject to colder temperatures during the winter, warm and humid conditions in the summer. * Work near, but at a safe distance, from dusty and noisy tools, forklifts, overhead cranes, and other vehicles. * Use all manner of common wood and metal shop tools, such as wrenches, screwdrivers, measuring tapes, bolts, hammers, and data collection systems to address project goals. * May require sitting or standing for long periods of time. Minimum Qualifications Full Employment Eligibility Requirements can be found here: ******************************************************************************************** * Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study * Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment * Must meet the applicable minimal enrollment standard * High School student: Regularly enrolled in a high school or participating in a home-schooling program * Undergraduate and post-baccalaureate student: 6 credit hours per term * Undergraduate international student: 12 credit hours per term* * Graduate student officially admitted to Graduate School: 5 credit hours per term * Graduate international student officially admitted to Graduate School: 9 credit hours per term* * International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications * Complete safety training. Protection gear is necessary and provided by the Laboratory. * Must be able to lift 25 kg. Preferred (Special) Qualifications Working Conditions / Work Schedule Posting Detail Information Posting Number P12545SE Number of Vacancies 5 Anticipated Appointment Begin Date 10/06/2025 Anticipated Appointment End Date 08/31/2026 Posting Date 10/06/2025 Full Consideration Date Closing Date 08/31/2026 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to Applicants When applying you will be required to attach the following electronic documents: ● A Resume ● A Cover Letter indicating how your qualifications and experience have prepared you for this position For additional information please contact: Erdem Coleri at **************************** We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Supplemental Questions
    $15.1-21.5 hourly Easy Apply 60d+ ago
  • Help Desk Technician

    Peterson MacHinery Co 4.7company rating

    Technical assistant job in Hillsboro, OR

    It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Job Description Peterson Cat has a need for an experienced Help Desk Technician at our Hillsboro, OR location. SUMMARY This position supports systems managed by the Information Systems department at Peterson CAT. Responsibilities include: building notebooks and desktops for new employees, imaging systems, troubleshooting hardware and software problems, installing software, opening and closing help desk tickets, prioritizing tasks, installing specialty applications from Caterpillar, ADP Truck, and other vendors. Responsibilities also include setting up workstations, installing printers, taking phone calls, providing remote support of field systems, supporting cell phones and smart phones. This role also provides support for some systems administration tasks including backup, setting up user access, password resets, risk management, supporting multifunctional devices (print, fax, copy, & scan) and other tasks as assigned, including installing VoIP phones and some patching cables for user connectivity. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. * Install and support Caterpillar software * Provide helpdesk support for user applications and enterprise applications * Perform workstation and notebook build-outs * Provide end user support answering phones and problem solving * Support and visit remote sites to install equipment, troubleshoot problems, as needed * Assist San Leandro team with Avaya VoIP Support, as needed * Coordinate backups for servers, database or server recovery, as needed * Coordinate frequently with Peterson personnel and 3rd party vendors to plan and schedule work. * Travel for support and maintenance approximately 20% of the time; Operate company or personal vehicle as needed * Maintain punctual, regular, and predictable attendance. QUALIFICATIONS Associates Degree from a fully accredited college in a related field preferred; and a minimum of 3 years of progressive experience in supporting a multi-site helpdesk environment, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Must be a proven troubleshooter with exceptional customer service skills. Should have additional skills in system administration, systems analysis, software version upgrades and implementation within an enterprise environment. #INDjobs Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
    $33k-42k yearly est. Auto-Apply 3d ago
  • CS Tech Support Specialist I

    Moda Health 4.5company rating

    Technical assistant job in Milwaukie, OR

    Job Description Let's do great things, together! About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we're focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let's be better together. Position Summary The CS Tech Support Specialist I position serves provides Customer Service and Technical Support to internal and external clients through multiple contact channels for Medical, Dental, Pharmacy, Individual Membership Account, MyModa, Benefit Tracker Administration and Maintenance. Administers Moda online Customer Service programs, including program application procedures, internet security protocol for external users and records maintenance. Shares administration of MyModa, eBill and Benefit Tracker functionality. The primary role of this position is to provide professional, prompt and accurate technical support to all Internal and External Customers. This is FT WFH role. Pay Range $20.88 - $23.49 hourly (depending on experience) **Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. Please fill out an application on our company page, linked below, to be considered for this position. ************************** GK=27746770&refresh=true Benefits: Medical, Dental, Vision, Pharmacy, Life, & Disability 401K- Matching FSA Employee Assistance Program PTO and Company Paid Holidays Required Skills, Experience & Education: High school diploma or equivalent. 6-12 months experience as a Customer Service Rep Level II, consistently exceeding level of performance or equivalent work experience or equivalent work experience. 10 key proficiency of 135 spm net on a computer numeric keypad. Typing ability of 25 wpm net. Computer proficiency with multiple systems, browsers, Moda software (Microsoft Office applications, Facets, Content Manager, Excel, EBT, online chat) and updates. Prior experience or basic understanding of claims processing, membership accounting, medical/dental/pharmacy plan benefits and/or other related experience handling Customer Service escalations, Technical Support or Online Chat. Strong time management, planning and organization skills with ability to prioritized and manage changing priorities. Ability to handle multiple tasks simultaneously and adapt to change. Ability to work well under pressure in a complex and rapidly changing environment. Ability to anticipate, identify, analyze and resolve conflict and problems. Ability to listen and understand information verbally and in writing. Well-developed verbal and written communication skills with the ability to actively listen, interact professionally, patiently and courteously with clients on the phone, in person, through email, social media or online chat. Strong analytical and critical thinking, problem solving, decision-making skills, with attention to detail. Maintain confidentiality and project professional business presence and appearance. Ability to comply with company rules and policies and maintain attendance above company standards. Able to embrace process improvements and works well in a team oriented environment. Demonstrated ability to handle difficult calls and benefit issues with little assistance and provide accurate information in a fast paced environment. Experience working in a collaborative and fast-paced team environment. Demonstrated real time problem-solving skills and ability to prioritize multiple tasks based on urgency and importance. Help customers troubleshoot issues they encounter and provide actionable tips to resolve. Demonstrated outstanding attention to detail, ownership, and follow-through. Consistent record of achieving individual and team metrics. Excellent professional written & oral communication skills. Passion for technology and willingness to learn new skills. Ability to navigate multiple computer programs in a fast pace multi-tasking environment. Empathy/compassion for working with senior, disabled, low income populations. Ability to work extra hours and participate in overtime as needed. Ability to work with multiple Pharmacy, Dental and Medical (Individual, Specialized, Medical Intake, EOCCO) applications and contacts types at the same time. Primary Functions: Responsible for interpreting needs/concerns, determining best course of action, troubleshoot, and identify system issues and solutions. Guide users through features and functionalities. Respond to customer queries in a timely and accurate way, via phone, email, chat or social media. Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures. Support customers across different platforms; phone, email, chat or social media and ability to trouble shoot multiple devices (desktop pc, tablet, phones, browsers, hardware, OS) Resolve issues efficiently from start to finish, set appropriate expectations and follow through; and/or escalate support tickets to leadership when escalation is required. Analyzing and reporting system issues and trends in a timely manner. Provide customer feedback received to leadership. Develop access to registrants' passwords and log-in data so when questions are received a prompt answer can be provided. Ability to repeatedly analyze situations and communicate effectively in a fast paced environment that includes dealing with angry people. Exercise judgment, initiative, and discretion in confidential and sensitive manners. Consistently follow the correct process and procedure with each line of business and contact method being used. Maintain forms necessary for new external provider and employer users. Responsible for handling all requests received for Certificate of Coverage and CCC letters Responds to Benefit Tracker, MyModa, EBT and External Secure email user questions (via telephone, email, or correspondence). Monitor customer complaints on social media and reach out to provide assistance. Respond to email inquiries received from multiple mailboxes across all lines of business: MyModa, Medical, Dental, Pharmacy, EBT and Individual Membership Accounting, within established turnaround times. Open and Submit service tickets for possible Benefit Tracker, eBill and MyModa programming changes, system issues and trending topics (following established reporting policy). Review, update and become familiar with new and revised benefit information or claim processing procedures. Contact providers, group administrators and agents when necessary to answer questions and obtain or provide information. Support and assist Medical, Dental, Pharmacy and Individual Membership administrator questions. Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of customer service or Moda Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Other duties as assigned Working Conditions & Contact with Others Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need. Answer inquiries received through phone calls, emails, online chat, social media and outbound text from subscribers, members, Agents, Brokers, Providers/Facilities, Dentists, Pharmacies, Group Administrators and multiple internal departments. Together, we can be more. We can be better. Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our ***************************** email.
    $20.9-23.5 hourly Easy Apply 13d ago

Learn more about technical assistant jobs

How much does a technical assistant earn in Bend, OR?

The average technical assistant in Bend, OR earns between $17,000 and $52,000 annually. This compares to the national average technical assistant range of $22,000 to $51,000.

Average technical assistant salary in Bend, OR

$30,000
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