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  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical assistant job in Lansing, MI

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $87k-115k yearly 46d ago
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  • Intern, Operations Technology (OT)

    Lansing Board of Water & Light 4.5company rating

    Technical assistant job in Lansing, MI

    Thank you for your interest in the BWL. We think you'll find it a rewarding and nurturing place to grow your career. Starting Salary Range: $22.00 - $22.00 The Lansing Board of Water & Light (BWL) has an opening for an Operations Technology (O.T.) Intern in our Operations Technology Department, located in Lansing, MI. Position Summary: Job Type: Full-Time Summer Internship Dates: May 11, 2026 - August 07, 2026 Pay Rate: $22.00 per hour. The Operations Technology (OT) Intern will collaborate with the team to support project work focused on developing and implementing SCADA standards, as well as creating and refining process and workflow documentation to improve consistency and efficiency. The Operations Technology Intern will learn from and be supervised by mentors of the Operations Technology Department. Essential Functions: Support the creation of SCADA configuration and operating standards: Naming conventions, alarm limits, display templates. Document processes such as change management, alarm point setup, and display development. Gather data and perform data analysis, as directed. Follow defined BWL OT standards and OT industry best practices, as directed. Utilizes standard office software (i.e., spreadsheet, word-processing, database) and SAP. Required to follow BWL Safety Manual and wear personal protective equipment for all field work. The intern will receive an overview of the electric transmission and distribution system along with the ADMS architecture. Attends training and safety awareness and/or skills improvement as required by the BWL or government agency such as MIOSHA. Expected to comply with all BWL policies and work rules. Predictable and reliable attendance. Other duties as assigned by supervisor. Job Specifications: Must be enrolled in an accredited educational institution in a program with a focus of Information Technology with junior or senior status during the summer of 2026. Minimum GPA of 3.0. Physical Requirements / Working Conditions: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position for the majority of the working day. The person in this position needs to occasionally move about inside the office environment, including the use of stairs. Constantly operates a computer and other office equipment. Ability to adjust focus, especially due to concentration on a computer screen. Must frequently communicate with other departments and employees both verbally and in writing. May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead. The person in this position needs to move about in industrial environments and on uneven terrain occasionally. May be required to recognize small numbers, letters, symbols, color on prints, and operate field instruments/equipment. Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions and industrial environments. Must successfully complete a background check, a substance screening and a physical (if applicable). Why Should You Apply? Skills development, and opportunities for professional growth Tours to BWL facilities and other local companies Volunteering opportunities Networking opportunities Satisfaction of delivering high-quality, essential services to the people of greater Lansing About BWL: The Board of Water & Light serves Lansing, Michigan, and surrounding areas with electricity, water, and steam. Lansing's city charter vests the BWL with full and exclusive management of water, steam, and electric services for or the city. The American Public Power Association has honored the Lansing Board of Water & Light as one of the country's best publicly-owned utilities. The Location: Lansing lies at the heart of the Great Lakes State and offers all the beauty and splendor of the four seasons. A haven for swimming, boating, fishing, snowmobiling, golf, and hunting, mid-Michigan is also just a couple hours from premier skiing and one of the most beautiful freshwater lakeshores in the world on our Lake Michigan Coast. Lansing itself is only minutes and miles away from two of the nation's premier universities, Michigan State University and the University of Michigan, and boasts miles of walking, running, biking trails, Potter Park Zoo, professional sports, the arts, and fine dining. THE BOARD OF WATER & LIGHT IS AN EQUAL OPPORTUNITY EMPLOYER
    $22-22 hourly Auto-Apply 60d+ ago
  • Technical Specialist, Digital Key

    General Motors 4.6company rating

    Technical assistant job in Milford, MI

    **Hybrid:** This position does not require an employee to be on-site full-time to perform most effectively. This position requires an employee to be on-site approximately 3 times per week. **The Role** The Vehicle Mechatronic Embedded Controls (VMEC) delivers customer-facing features using a disciplined approach to layered software architecture. The successful candidate is a recognized automotive technical expert who will lead the design, development, testing and implementation of embedded software in the Digital Key domain. The successful candidate will embody GM's core values and behaviors, champion change, bring strategic focus to systemic issues, demonstrate learning agility, deal with ambiguity, and push the envelope without accepting the status quo. We're seeking a highly motivated individual with negotiation skills critical to gain cross-functional alignment with key leaders in multi-disciplinary teams. This person would also lead & shape both engineering and strategic workstreams with cross functional stakeholders including mobile team, back-office team, phone partners, test team, et al. Additionally, the Technical Specialist wears many hats possessing a demonstrated ability to develop, coach and mentor team members, provide technical leadership in the Digital Key domain and be able to lead technical decisions with our Tier 1 supplier. **_What you will do_** + Influence, collaborate and build relationships with cross-functional teams to develop and execute the Digital Key roadmap + Engage with the Program, Product, Systems and Engineering teams to release robust Digital Key functionality across the GM portfolio on time and with high quality + Provide technical leadership & vision; generate technical innovations + Cultivate a collaborative and high-performing environment across organizational barriers, within GM and with suppliers + Provide input & guidance as it relates to work priorities for the immediate GM/supplier engineering team + Develop software designs that interact safely and efficiently in a complex environment; analyze and peer review software solutions + Plan and negotiate software release schedule and content + Support agile principles and practices, identifying and eliminating impediments + Champion early adoption of new tools and processes + Develop, coach and mentor team members **_Required Skills and Experience_** + Bachelor's degree in Engineering + 4+ years of Digital Key experience + 8+ years of embedded software development experience in automotive industry + Strong knowledge of programming languages such as C, C++, Python + In-depth knowledge of requirements engineering process (FMEA, Preliminary Hazard Analyses, Model Based System Engineering) + Experience with automotive software standards, test methods/procedures and build processes (test-driven development and behavior-driven development (TDD and BDD)) + Experience with software configuration management processes and tools (eg: GIT Ecosystem, Jira) + Experience with Vehicle Electrical Architecture's standards (i.e. ISO 14229, Cybersecurity, Ethernet, CAN) + Development or testing experience on SIL/HIL or other virtual environments + Knowledge of controls theory and the software development process + Excellent analytical ability and demonstrated technical leadership & competency + Excellent leadership and interpersonal skills to work effectively in a geographically dispersed team + Excellent time management, oral and written communication skills + Demonstrated ability to manage multiple projects autonomously and with high accountability for results + Experience with Lean/Agile principles **_Preferred Skills and Experience_** + Current or previous work experience at General Motors, automotive supplier + Master's degree in Engineering, Computer Science, Math, or Physics. + Experience with vehicle development process and program execution milestones & deliverables + Experience with vehicle electrical systems, cybersecurity (secure messaging, secure boot, secure debugging) + Experience with relevant tools (e.g.: Matlab, Simulink, Vector, Intrepid, Rhapsody, Gears, Doors, ADO, RTC, etc.) **\#LI-EL1** GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (************************************************** **Our Culture** **How we hire (************************************************ Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (******************************************** We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
    $103k-124k yearly est. 60d+ ago
  • MRI Tech Assistant

    Regional Medical Imaging 4.2company rating

    Technical assistant job in Flint, MI

    *** Please see the attached Job Description for full details *** Assists technologists to insure efficient workflow and optimal patient care. ESSENTIAL DUTIES AND RESPONSIBILITIES : including but not limited to the following. Confirms scheduled exam and requesting physician are consistent with order. Verifies correct patient data and correct exam is being performed by reviewing patients order form from referring physician. Interviews patients to explain MRI procedures, obtain pertinent exam and to verify the safety requirements have been met for metal objects and implants which may be hazardous to the patient and/or equipment. Positions patients on scanner table and places specified coil over area of interest, confirms patients' comfort and confirms operation of emergency bulb with patient. Gains IV access as needed for contrast injections - does NOT inject contrast. Has the ability to make both Viewer and DICOM CD using current cd burning software Import DICOM CD's to expedite dictation. Displays competency with RIS and PACS systems. Maintains safe work area according to ACR White Paper on MR Safety. Ability to work independently and in team/group situations. Check and stock scan rooms and patient prep rooms Check and document fire extinguisher and eye wash stations (monthly) Laundry - completed (washed/dried/put away), not left for next day Additional responsibilities to include but not limited to: Assisting during breast biopsies Other duties deemed necessary by Chief Tech and technologists SUPPORTS MISSION, VISION, AND VALUES OF THE CORPORATION QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE An individual must possess six months to one-year related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS Medical Assistant certification preferred, or equivalent work experience and training. Phlebotomy/venipuncture experience including the ability to start IV's. Possess basic medical terminology knowledge in order to obtain thorough medical histories. Certification in CPR and Blood Borne Pathogens. Must continue to obtain the recommended number of Continuing Educations Credits each year for your certifications. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    $25k-40k yearly est. Auto-Apply 57d ago
  • Technical Support Analyst

    Nanosoft Consulting Talent Page

    Technical assistant job in Lansing, MI

    ? Communicate effectively, both orally and in writing, with users, unit staff and Managers Maintain a broad system knowledge, knowledge of computer related equipment, and end user software Analyze operational problems Investigate alternative solutions and potential risk Initiate corrective action Record and report status Teach and assist other staff and users Project management Server support Telecommunications support Database systems support Enforce security standards EDUCATION: Possession of a bachelors degree with 21 semester (32 term) hours in computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, or mathematics; or possession of an associates degree with 16 semester (24 term) hours in computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent. Alternate Education and Experience Information Technology Programmer/Analyst P11 Possession of an associates degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement. OR Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement Duty 1 General Summary of Duty 1 % of Time 40 Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Individual tasks related to the duty: Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges. Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs. Serve as technical experts providing support to other technicians. Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges. Administers and implements automated data processing systems and computer application programs. Convert and implement new systems and upgrade existing systems. Duty 2 General Summary of Duty 2 % of Time 35 Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components. Individual tasks related to the duty: Provide planning, design, and implementation of computer hardware, software, and network components. Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB. Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software. Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards. Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters. Maintains records and prepares reports and correspondence related to the work. Duty 3 General Summary of Duty 3 % of Time 15 Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of DTMB. Individual tasks related to the duty: Perform Server installs, upgrades, moves, repairs and removals. Perform install and upgrades to Network Operating systems. Troubleshoot Local Area Network connectivity issues through cables, switches and hubs. Administer network groups, users and rights associations. Monitor and maintain local server back up systems. Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files. Setup, support, test and troubleshoot print servers. On-site support for installation of Telecommunication hardware. Install and troubleshoot wiring and associated devices including tranceivers, switches, hubs and routers. Duty 4 General Summary of Duty 4 % of Time 10 duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area. Individual tasks related to the duty: Manage and update local database systems. Manage client access and user rights for database systems. Provide for the updating of patches and virus repair. Seek out and attend relevant technical training. Attend special training sessions required by client sites to provide complete IT service. Carry out the directives of Management in support of providing customer service to clients of DTMB.
    $37k-65k yearly est. 60d+ ago
  • IT Onsite Support Analyst I

    The Cancer & Hematology Centers

    Technical assistant job in Lansing, MI

    Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you're going through and can offer compassion and resources to help. To us, it's important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home. Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: General Summary: Our IT Onsite Support Analyst I will actively be working at multiple clinical locations in Michigan with the main location in Lansing Michigan. As an IT support analyst I your focus will be on providing support at the user desk or within the locations in need of assistance. The IT Onsite Support Analyst I will also help remotely at other sites. Provide exceptional customer service. Respond to tickets indicating a user support request and identify and resolve issues. Work with other resources and vendors to deliver effective support services. Provide ongoing technical support and follow-up with staff. Stellar communication and customer service skills are essential for this role. *This is a full-time IT role working Monday to Friday at our CHC Lansing clinics. It will also support Eaton Rapids as needed. The schedule to work is Monday to Friday (day shift). No holiday or weekends.* Primary Duties and Responsibilities (Essential Functions): · Perform PC, peripherals, printer installations, upgrades and relocations onsite · Consult with users, to determine hardware, software and system specifications · Develop, prototype, test, troubleshoot, and document new systems and hardware for end users · OS and application installations · Setup and configure desktops and laptops for deployment · Identifying, troubleshooting, resolving, and documenting user system issues · Assist with inventory control of equipment and software · Provides immediate assistance when possible and appropriate · Responding to end user support request tickets, calls, and emails: o Updating service work notes o Prioritizing work to resolve complex support client issues o Collaborating with other CHC staff and vendor support resources to resolve requests o Providing updates, status, and completion information to management · Manage user accounts in Active Directory, Exchange, Office 365, MFA system, and requests for hospital EMR access. · Manage and administrate the service desk environment with the other Onsite Support Analyst · Utilizing remote monitoring and management software to resolve client requests · Ensuring the security of all configurations made on client systems · Managing and reviewing basic security systems logs · Manage the phone system · Provide support for phones and A/V systems · Documenting solutions and building IT knowledge base · Interacts in a cross-team capacity to meet customer and organizational needs · Immediately bring to the attention of your supervisor, areas of concern or items in need of correction as they are discovered · Manage radiation oncology and urology hardware systems · Basic server hardware troubleshooting · Basic network troubleshooting · Administrate door/badge systems · Special assignments and projects as directed by your supervisor Qualifications: · Associate Degree in Computer Science or related field or equivalent experience - willing to consider 1-2 years of work experience in an IT Systems Support, desktop support, help desk or similar role. · Strong interpersonal, verbal and written communication skills. Ability to effectively communicate and work with non-technical people on technical issues. · Strong work ethic and the initiative and ability to work independently and in team environments. · Attention to detail and good listening skills. Can follow complex instructions and pre-established guidelines to perform the job functions in accordance with established standards, concepts, practices, and procedures of CHC. Preferred Knowledge/Skills/Abilities/Education/Experience: · Experience with Radiation Oncology Solutions · Proven skills in PC repair, troubleshooting, deployment · Remote desktop support applications · Troubleshooting printer and fax issues · Experience with data cabling and cable management · A+ or Microsoft certifications are beneficial but are not required. · Ability to manage multiple requests and issues · Operating System experience in the Win 10, Win 11, Mac OSX, Thin client OS · End user management in Active Directory, Exchange, Office 365, Citrix, SharePoint, Azure Virtual Desktop · Desktop applications, Office 365 applications · Knowledge of desktop, laptop, and mobile device operation · Working knowledge of medical terminology · Working knowledge of electronic medical records Function as a team member by expanding his/her responsibilities as directed by management to facilitate optimal workflow within the cancer center. Communicates and interacts with peers and other departments in a manner that is viewed as having a positive effect on patient services and CHC staff morale. Interacts effectively with patients/family members and demonstrates sensitivity in regards to cultural diversity, age specific needs and confidentiality. This employee has access to medical records daily. The parts of the medical record s/he needs to references to perform his/her job are as follows: Lab Information System, Pharmacy Information System, Entire Chart/Electronic Medical Record (EMR), and Electronic Billing System (EBS). Work Environment: Able to see clearly in an environment which is equipped with typical lighting. Able to perform manual tasks that require the use of fine muscle motor skills. Able to walk approximately one mile per workday. Able to lift 50 pounds. Able to stand and / or sit for prolonged periods. Able to freely bend/stretch. Able to access, input and retrieve information from computer. Very fast-paced and ever changing office environment. Demanding regarding deadlines and time frames. Very detailed and challenging work. Constant demand for updating knowledge. Some travel will be required as needed to provide support at one of our clinic locations.
    $37k-65k yearly est. Auto-Apply 3d ago
  • Technical Intern

    Voltava

    Technical assistant job in Lansing, MI

    IT INTERN (YEAR ROUND) Due to continued growth, we currently have a new opening for an IT Intern at our Lansing location. This ideal candidate will be early on in their college career and have an aptitude for technology and end-user support. We fully support and encourage students to apply, however tailoring school schedules to accommodate traditional work hours affords us the opportunity to maximize mentorship and real-world training experiences. Primary Job Responsibilities Desktop Troubleshooting and End-User Support requests Document, implement, monitor, and support infrastructure and end-user issues Work through IT requests via phone, email or instant message and explaining and deploying solutions in technical and nontechnical terms Assist in responding to alerts or emergency issues during normal business hours Provide or help create end-user documentation and training as needed Perform computer back-up procedures for data in accordance with backup policies Provide preventive maintenance of all computer hardware and software, coordinating with external vendors Coordinate with Corporate IT team on a regular basis for support resolution and project-based work Assist with new facility launches, upgrades and support Complete daily IT checklists as required as part of preventative and proactive monitoring Expectations Safety conscious Team Oriented Self-Motivated Good Attendance Punctual Must be self-motivated and able to work independently Candidates must have stable and reliable WIFI Qualification and Experience Working towards a degree from an accredited College or University in Computer Science or related field Previous experience in Information Technology or related field a plus Ability to install and support Microsoft Office and other desktop software products Experience with mobile devices running Android or iOS and their administration Computer Hardware troubleshooting including printers, desktops, laptops, and other peripherals Must be detail oriented and have excellent problem solving and analytical abilities VMware vSphere and/or vCenter Experience a plus Experience with Office and Microsoft 365 a plus Laptop and desktop images
    $36k-55k yearly est. 5d ago
  • Technical Intern

    Avancez

    Technical assistant job in Lansing, MI

    IT INTERN (YEAR ROUND) Due to continued growth, we currently have a new opening for an IT Intern at our Lansing location. This ideal candidate will be early on in their college career and have an aptitude for technology and end-user support. We fully support and encourage students to apply, however tailoring school schedules to accommodate traditional work hours affords us the opportunity to maximize mentorship and real-world training experiences. Primary Job Responsibilities Desktop Troubleshooting and End-User Support requests Document, implement, monitor, and support infrastructure and end-user issues Work through IT requests via phone, email or instant message and explaining and deploying solutions in technical and nontechnical terms Assist in responding to alerts or emergency issues during normal business hours Provide or help create end-user documentation and training as needed Perform computer back-up procedures for data in accordance with backup policies Provide preventive maintenance of all computer hardware and software, coordinating with external vendors Coordinate with Corporate IT team on a regular basis for support resolution and project-based work Assist with new facility launches, upgrades and support Complete daily IT checklists as required as part of preventative and proactive monitoring Expectations Safety conscious Team Oriented Self-Motivated Good Attendance Punctual Must be self-motivated and able to work independently Candidates must have stable and reliable WIFI Qualification and Experience Working towards a degree from an accredited College or University in Computer Science or related field Previous experience in Information Technology or related field a plus Ability to install and support Microsoft Office and other desktop software products Experience with mobile devices running Android or iOS and their administration Computer Hardware troubleshooting including printers, desktops, laptops, and other peripherals Must be detail oriented and have excellent problem solving and analytical abilities VMware vSphere and/or vCenter Experience a plus Experience with Office and Microsoft 365 a plus Laptop and desktop images
    $36k-55k yearly est. 4d ago
  • Technical Support

    Us It Solutions 3.9company rating

    Technical assistant job in Lansing, MI

    US IT SOLUTIONS an ISO Certified organization based in CA. Our company is serving various State, Local and County Departments for over 10 years. We have been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Technical Support 1 Short Description: NEW CONTRACT DURATION: ASAP - January 5, 2018. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Complete Description: ears of Experience: 1 to 3 years of experience in the field or in a related area. Job Description: Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus. Skills: Qualifications Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-52k yearly est. 60d+ ago
  • IT Help Desk Technician

    Kettering University 4.3company rating

    Technical assistant job in Flint, MI

    Provides IT help desk support for all Kettering team members in areas such as hardware and software. Ensures problems are resolved quickly without significant interruption to day to day operations. Diagnoses and resolves PC hardware and software problems including printing, peripherals, hardware, and software performance. Monitors and reports status of any open or on-going help desk tickets or projects. Investigates and reports trends in help desk calls and tickets. Assists in creating and maintaining user profiles/passwords on the network and e-mail systems. Assists with user access problems such as user password resets and user account unlocks. Assists with managing and monitoring hardware, PC workstation, and peripheral inventory. Maintains, supports, deploys, and tracks hardware and software assets. Performs periodic preventative maintenance on desktop computers and equipment. Assists Desktop Support Technicians with configuration and deployment of PC hardware and peripherals. Assists with installation and maintenance of software programs on desktop and laptop computers. Assists IT administrators with tasks as required. Preferred Qualifications -At least an A+ Certification -The ability to type at 50+ wpm -Experience in customer service
    $54k-73k yearly est. 60d+ ago
  • IT Support Specialist (Entry Level/On-Site)

    Job Listingspea Group

    Technical assistant job in Brighton, MI

    The IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. This position would split time between Brighton and Lansing offices. Responsibilities Identifies and procures the hardware and software needed to satisfy user requirements. Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises. Loads appropriate software packages such as operating systems, networking components and office applications. Assists in the customization and adaptation of existing programs to meet users' requirements. Provides telephone, in-person and online support to end-users. Coordinates activities with network services and information systems groups. Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication. Refers major hardware problems to service personnel for correction. Connects users to networks and provides initial training in facilities and applications. Sets up and provides support for mobile devices. Assists in research and procurement of computer accessories and supplies. Manages IT inventory of supplies in the print room and server room. Performs other duties as assigned. Qualifications Formal Education, Licenses and Certifications High School diploma required. Associate's degree in technical field preferred. Knowledge and Experience Two (2) years of related experience. Competencies and Personal Attributes Ability to organize, multitask, and prioritize. Ability to communicate effectively verbally and in writing. Ability to interact with employees and vendors in a professional manner. Technical capacity Time management Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Availability This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Travel Local travel to all PEA Group offices is expected.
    $37k-65k yearly est. Auto-Apply 7d ago
  • Automotive Technician Intern

    Western Oakland Transportation Authority

    Technical assistant job in Highland, MI

    Internship Description WOTA Automotive Technician Intern is a safety-sensitive employee responsible for the inspection and minor maintenance to the WOTA fleet. Includes: follow and complete a guided predetermined preventative maintenance program on buses, vans, and other equipment conduct wheelchair lift inspections on WOTA-owned vehicles use of hoists/hydraulic jacks to raise vehicles for repairs/inspections as well as tire changer and balancer work with Maintenance Manager for best practices and policy complete necessary paperwork pertaining to work performed Requirements Qualifications: possess a valid driver's license and a clean driving record must pass DOT/FTA pre-employment drug screening and random drug and alcohol tests accuracy and attention to details highly valued as reports are subject to audits safety awareness- ability to identify and correct conditions that may cause harm to drivers, office staff or passengers able to read, speak, and follow procedures and policies in English with comprehension able to keep work area neat and clean courteous and consistent service basic computer skills
    $36k-55k yearly est. 60d+ ago
  • IT SUPPORT SPECIALIST - DLA

    Nexthreat

    Technical assistant job in Battle Creek, MI

    Job Title: IT SUPPORT SPECIALISTLocation: Battle Creek, MI, Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; Dayton, OHJob Category: Information Technology Time Type: Full-time Potential for Telework: At the customer discretion Minimum Clearance Required to Start: SecretEmployee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced IT Support Specialist. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA's eProcurement system(s). Enterprise Network Micro-Segmentation Software Application Solution Support NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job Description: Minimum Experience: • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Certification Requirements: •Computing Environment: From the most current DLA-approved Computing Environment Certification List: AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC: Azure AA, MCM: SQL Server 2008, MCM: Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA Additional Qualifications: • IA Level: IAT II or IAT III• 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require “Privileged” access NexThreat is dedicated to our employees' well-being, growth, and satisfaction. We offer a competitive compensation package that supports and enables our corporate commitment to excellence. Our extensive benefits include:Medical, Dental, and Vision Insurance: Ensuring our employees have access to essential healthcare services.401(k) Plan with Matching Contributions: Helping our employees secure their financial future.Life and Accidental Death & Dismemberment Insurance: Providing peace of mind with robust coverage.Up to Five weeks of PTO: Enabling you to streamline your work life balance.Short-Term and Long-Term Disability Insurance: Offering financial protection during unforeseen circumstances.529 College Savings Plan: Supporting our employees' educational savings goals.Employee Learning Program with Tuition Reimbursement: Encouraging continuous learning and development.Flexible Spending Account (FSA) and Health Savings Account (HSA) Plans: Allowing employees to manage their healthcare expenses effectively.Profit Sharing: Rewarding our employees for contributing to the company's success.Employee Referral Program: Incentivizing our team to bring in new talent.$5,000 Company-Paid Travel/Vacation after 5 Years of Service: Celebrating loyalty and service with generous vacation benefits.Equal Opportunity and Career Adv ancement NexThreat is committed to being an equal opportunity employer. We provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company. Fair CompensationOur commitment to fair compensation is reflected in our competitive salary packages. NexThreat's internal efficiencies enable us to offer not only fair wages but also additional financial benefits such as spot and merit bonuses, profit sharing, commuting benefits, and comprehensive insurance coverage. Reward and RecognitionWe believe in recognizing and rewarding our employees for their hard work and dedication. By regularly collecting customer feedback, we identify opportunities to provide spot bonuses, gifts, and other forms of recognition, ensuring our team members feel valued and appreciated. Vacation BenefitsUnderstanding the importance of work-life balance, NexThreat offers a unique vacation benefit. Every 5 years, employees receive $5,000 towards a vacation for themselves and their families. We strive to create a supportive and rewarding work environment where our employees can thrive both personally and professionally.
    $36k-63k yearly est. Auto-Apply 60d+ ago
  • 3rd Shift High Tech Aide or Caregiver

    Advisacare

    Technical assistant job in Stanton, MI

    What's your purpose? Wonder how AdvisaCare fits with your career goals? Apply today and let's explore how we can support you in achieving your goals! We are looking for a compassionate Home Health Aide to provide assistance in daily living and personal care services in patient homes in the Stanton, MI and surrounding areas in accordance with an established care plan. We schedule two 12 hour shifts per day. Looking for PM. -Part Time AVAILABLE -Monday, every other Wednesday and Saturday 7p-6a Responsibilities Provide health care services in patients residences Perform domestic and household tasks Transport and accompany patients to doctors office or to hospital Administer simple prescribed medications Assist with clients personal care activities Monitor patients (vital signs, temperature, respiration, etc) and report on their condition Maintain patients care records and document provided services Assist patients with mobility and physical therapies/exercises Instruct and counsel patients and families on diet and exercise Provide companionship and basic emotional or psychological support Requirements High School Graduate or GED Valid Driver's License Ability to travel within the service area Ability to pass a drug screen/clear background Female Only caregivers Non Smoker Benefits 401 K Retirement Plan Ability to earn PTO Medical Benefits Available for 30+ Hourly Employees Flexible Scheduling Excellent Pay / Weekly paycheck Rewarding Work Environment Paid General Orientation 24/7 staffing support
    $31k-43k yearly est. Auto-Apply 5d ago
  • Helpdesk Technician Internship

    Genesee Health System 4.1company rating

    Technical assistant job in Flint, MI

    Job Description Internship: -16-20 hours per week -$18 per hour ends after 1040 hours worked Qualifications: -Knowledge of Windows 8/10/11 -Knowledge of Microsoft Office or similar desktop office suites -Good communication skills and likes to work with people -Able to work independently with minimal supervision -Valid Driver's license for travel to agency sites (in Genesee County, most in city of Flint) -Able to lift and carry computer components (up to 50 lbs.) -Must be available to work a minimum of 16 hours per week -Have good typing skills -Must be a hard worker, self-starter -Working on a degree in one of the following majors: Computer Information Systems, Cyber Security, Computer Networking, Computer Science, or Computer Engineering Preferred: -Some knowledge of computer hardware, including component installation and configuration -Help desk or troubleshooting experience, either in a computer “lab” or office setting -Experience in troubleshooting computer software and hardware -At least a sophomore majoring in Computer Science/Computer Information Systems Environment: 700+ computers, Windows 8/10/11 Microsoft Office 365 (Word, Excel, Access, PowerPoint, Outlook) Microsoft Windows 2012/2016/2019/2022 Server, Exchange 2016 Server, SQL Server 2016, IIS WAN over MPLS and cable, includes central campus and 8 outlying sites Essential Physical Demands: Vision - Position requires the ability to visually assess details at both near and far distances, as well as to perceive depth and spatial relationships with or without reasonable accommodations. Hearing - Position requires the ability to receive and respond to verbal communication with or without reasonable accommodations. Lifting, Standing, and Walking With or Without Reasonable Accommodations: Position requires the ability to lift up to 35lbs on an occasional basis Position requires the ability to regularly stand for extended periods of time Position requires the ability to walk at a minimum of 35% up to a maximum of 65% Position will require the ability to occasionally stoop, bend, or reach to perform work tasks with or without reasonable accommodation Position must be able to perform tasks requiring manual dexterity, including the use of hands and fingers for handling, grasping, typing, writing, or operating equipment with or without reasonable accommodation. Monday - Friday 1st shift
    $18 hourly 16d ago
  • Support Technician

    Daveandbusters

    Technical assistant job in Lansing, MI

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12.48 - $16 per hour Salary Range: 12.48 - 16 We are an equal opportunity employer and participate in E-Verify in states where required.
    $12.5-16 hourly Auto-Apply 60d+ ago
  • Product Support Specialist

    Vontier

    Technical assistant job in Lansing, MI

    The primary role of this position is to lead the ATG and Red Jacket portfolio product by actively driving customer satisfaction through superior support and resolution. The individual will work closely with the Field Service, Technical Support, Product Management, Commercialization, Engineering and Quality members to provide technical recommendations and product functionality based on field experiences, with a heavy focus on new product and new customer problem solving and adoption. They will need to be a strong customer advocate while tracking the pulse of market and technology trends to ideate, incubate, and accelerate solutions that deliver high value to customer problems that differentiate vs competition. **Responsibilities** - Ensuring an improved feedback loop between product management and engineering to increase the rate of new product vitality - Driving share gain by championing innovative new platforms and features in an agile environment that maintain leadership position in the market and differentiate vs competition. - Defining the target customer segment, identifying customer pain points/problems to solve, developing a commercial hypothesis (qualitative), validating the commercial hypothesis (quantitative), outlining a clear value proposition for the target customer, defining positioning vs competition, and clearly defining the product/solution requirements. - Championing customer requirements throughout the process and ensuring development meets those requirements through proper customer engagement and field trial execution. - Ensuring we have support applications in place to increase "ease of doing business" with our Environmental Solutions brands - Partnering with the commercialization team to develop robust launch plans including global product content/assets (clear articulation of value proposition), competitive comparisons, value-based pricing strategy, sales enablement tools, launch presentations, and training materials. - Cultivating relationships with key technology partners that enhance the value of GVR's digital ecosystem. Drive experimentation to rapidly vet potential solutions and scale to maximize impact. - Global Responsibility: Heavy focus on North America with some International travel possible **Required Skills / Qualifications / Certifications / Tech Stack** **Essential** - 3+ years in technical/engineering backgrounds with a deep understanding of how the fueling infrastructure works - Ability to generate a high level of precise technical feedback to ensure new product hardware and software applications are working as needed in a field environment - Customer-centric mindset and comfort talking to end customers as necessary to help with product adoption - Ability to travel 25%+ of the time - **Preferable** - 2+ years of familiarity working with Veeder-Root's Environmental Solutions portfolio The base compensation range for this position is $100,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS GILBARCO VEEDER-ROOT** Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $24k-38k yearly est. 34d ago
  • echnical Support

    Us It Solutions 3.9company rating

    Technical assistant job in Lansing, MI

    We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. •Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. •Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. • Qualifications Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-52k yearly est. 60d+ ago
  • Helpdesk Technician Internship

    Genesee Health System 4.1company rating

    Technical assistant job in Flint, MI

    Internship: -16-20 hours per week -$18 per hour ends after 1040 hours worked Qualifications: -Knowledge of Windows 8/10/11 -Knowledge of Microsoft Office or similar desktop office suites -Good communication skills and likes to work with people -Able to work independently with minimal supervision -Valid Driver's license for travel to agency sites (in Genesee County, most in city of Flint) -Able to lift and carry computer components (up to 50 lbs.) -Must be available to work a minimum of 16 hours per week -Have good typing skills -Must be a hard worker, self-starter -Working on a degree in one of the following majors: Computer Information Systems, Cyber Security, Computer Networking, Computer Science, or Computer Engineering Preferred: -Some knowledge of computer hardware, including component installation and configuration -Help desk or troubleshooting experience, either in a computer “lab” or office setting -Experience in troubleshooting computer software and hardware -At least a sophomore majoring in Computer Science/Computer Information Systems Environment: 700+ computers, Windows 8/10/11 Microsoft Office 365 (Word, Excel, Access, PowerPoint, Outlook) Microsoft Windows 2012/2016/2019/2022 Server, Exchange 2016 Server, SQL Server 2016, IIS WAN over MPLS and cable, includes central campus and 8 outlying sites Essential Physical Demands: Vision - Position requires the ability to visually assess details at both near and far distances, as well as to perceive depth and spatial relationships with or without reasonable accommodations. Hearing - Position requires the ability to receive and respond to verbal communication with or without reasonable accommodations. Lifting, Standing, and Walking With or Without Reasonable Accommodations: Position requires the ability to lift up to 35lbs on an occasional basis Position requires the ability to regularly stand for extended periods of time Position requires the ability to walk at a minimum of 35% up to a maximum of 65% Position will require the ability to occasionally stoop, bend, or reach to perform work tasks with or without reasonable accommodation Position must be able to perform tasks requiring manual dexterity, including the use of hands and fingers for handling, grasping, typing, writing, or operating equipment with or without reasonable accommodation. Monday - Friday 1st shift
    $18 hourly Auto-Apply 60d+ ago
  • 3rd Shift High Tech Aide or Caregiver

    Advisacare

    Technical assistant job in Wheeler, MI

    With the recent ruling by the Michigan Court of Appeals, the law has affirmed the rights and protections for home-care service providers - giving us enhanced stability and security for clients injured after 2019. Rejoin the Cause and let's help people live with dignity, independence, and purpose - in the comfort of their own homes. We are looking for a compassionate Home Health Aide to provide assistance in daily living and personal care services in patient homes in the Wheeler, MI area in accordance with an established care plan. We schedule two 12 hour shifts per day. 8p-8a Responsibilities Provide health care services in patients residences Perform domestic and household tasks Transport and accompany patients to doctors office or to hospital Administer simple prescribed medications Assist with clients personal care activities Monitor patients (vital signs, temperature, respiration, etc) and report on their condition Maintain patients care records and document provided services Assist patients with mobility and physical therapies/exercises Instruct and counsel patients and families on diet and exercise Provide companionship and basic emotional or psychological support Requirements High School Graduate or GED Reliable transportation Valid Driver's License Work in a team responsibly and independently Good communication skills Ability to pass a drug screen(THC)/clear background Benefits 401 K Retirement Plan Ability to earn PTO Medical Benefits Available for 30+ Hourly Employees Flexible Scheduling Excellent Pay / Weekly paycheck Rewarding Work Environment Paid General Orientation 24/7 staffing support
    $31k-44k yearly est. Auto-Apply 5d ago

Learn more about technical assistant jobs

How much does a technical assistant earn in Lansing, MI?

The average technical assistant in Lansing, MI earns between $21,000 and $52,000 annually. This compares to the national average technical assistant range of $22,000 to $51,000.

Average technical assistant salary in Lansing, MI

$33,000
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