Information Technology Support Specialist
Technical internship job in New York, NY
Key Responsibilities:
Service Desk Support: Provide first- and second-line support through phone, email, and in-person interactions. Respond to IT issues, log incidents in the ticketing system, and resolve issues within defined SLAs.
Hardware and Software Maintenance: Set up, troubleshoot, and maintain desktops, laptops, printers, and mobile devices. Perform hardware diagnostics and coordinate repairs with third-party vendors as needed.
Application Support: Provide end-user support for legal and office software, including Microsoft Office 365, iManage, Workshare, Elite 3E, and other industry-specific applications. Assist users with document management, time tracking, and PDF editing tools.
New Hire Onboarding: Assist with the onboarding of new employees by configuring laptops, mobile devices, VPN, and remote access tools. Conduct introductory IT training sessions for new hires on firm software and technology.
Video Conferencing Support: Set up and troubleshoot video conferencing systems, ensuring smooth connectivity and high-quality video/audio for meetings. Support conference room setups, including video and audio equipment.
Inventory and Asset Management: Track and manage IT assets, including laptops, desktops, printers, and mobile devices. Maintain accurate records of equipment assignments and inventory updates.
Documentation: Update technical documentation and knowledge base articles to assist in user training and support. Record common issues and solutions to streamline future support efforts.
Project Assistance: Collaborate on IT projects, including hardware rollouts, software upgrades, and technology enhancements. Provide insights and feedback on process improvements.
Technical Requirements:
Proficiency with Windows 10/11 and Microsoft Office 365 applications.
Experience supporting Document Management Systems (iManage or similar) in a law firm setting.
Familiarity with VPN, Citrix, and other remote access technologies.
Knowledge of IT ticketing systems such as ServiceNow, TOPdesk, or similar.
Strong troubleshooting skills with hardware (PCs, laptops, printers) and mobile devices (iPhone, iPad, Android).
Experience with legal applications such as Elite 3E, Workshare, Adobe Acrobat, and document management systems preferred.
Knowledge of network fundamentals, including basic IP networking and connectivity troubleshooting.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
3+ years of experience in an IT support role, ideally within a law firm or professional services environment.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Customer-service oriented with a proactive, problem-solving attitude.
Ability to work flexible hours and travel to other office locations as needed.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
IT Support Specialist, Trading Floor
Technical internship job in New York, NY
At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations!
WHAT YOU'LL DO:
Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats.
Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading.
Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence.
Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware.
Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.).
Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications.
Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship.
WHAT YOU'LL BRING:
8+ years of direct experience providing technical support to Front Office trading desks.
In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems.
Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.).
Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows.
Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous.
Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly.
Series 99 certification or an equivalent credential is a plus.
For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
NY Annual Base Salary Range: $96,000 USD - $115,000 USD
WHO WE ARE:
Do Your Best Work
The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
Take Care of Yourself
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
PC Support Technician
Technical internship job in Syracuse, NY
Why Upstate Medical University:
SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees.
The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites.
Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care.
Innovating Healthcare Through Technology
Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation.
Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes.
If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University.
Job Summary:
Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems.
Minimum Qualifications:
Bachelor's degree and a minimum of one year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent interpersonal skills required.
Preferred Qualifications:
Experience working in a healthcare setting preferred.
Apply Online: ***************************************************************************************************************************
Help Desk Technician for MSP
Technical internship job in New York, NY
Role Description
This is a full-time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. located in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, maintaining and updating computer systems, and responding to service tickets in a timely manner. Additionally, the technician will assist in setting up new hardware and software, provide training and support to end-users, and ensure proper documentation of technical procedures and solutions.
Qualifications
Experience with technical support, troubleshooting hardware and software issues
Working knowledge of computer systems maintenance and updates
Familiarity with setting up new hardware and software
Ability to provide training and support to end-users
Strong communication and interpersonal skills
Attention to detail and excellent organizational skills
Ability to work independently and as part of a team
Certification in IT, Computer Science, or related field is beneficial but not required
Prior experience in a Managed Services Provider (MSP) environment is advantageous
Information Technology Support Specialist
Technical internship job in New York, NY
About the Role
Are you an entry-level IT professional passionate about solving problems and providing exceptional customer service?
We are partnering with a growing nonprofit organization seeking a dedicated IT Support Technician (Tier I) to join their team. Reporting to the IT Administrator, you will be the first line of defense, responsible for ensuring smooth technology operations and providing prompt technical assistance to end-users across multiple sites.
This is a fantastic opportunity to build your skills in a mission-driven environment where your work directly supports critical operational goals.
What You Will Do (Key Responsibilities)
First-Level Support: Respond promptly to help desk tickets, emails, and walk-in requests, ensuring timely resolution.
Troubleshooting: Diagnose and resolve basic hardware (laptops, printers, peripherals) and software installation/configuration issues.
Networking: Troubleshoot common network connectivity problems (Wi-Fi, access permissions, basic TCP/IP).
User Management: Provide essential account support, including password resets and access provisioning using Active Directory (AD)/MDM.
Onboarding/Offboarding: Assist with employee transitions, including device setup and account/policy assignment.
Documentation & Escalation: Maintain accurate documentation of incidents, solutions, and assets in IT systems (ticketing systems) and escalate complex issues to Tier II or system administrators.
Compliance: Ensure all activities comply with IT security policies and data protection procedures.
Mobility: Provide on-site support at multiple locations as needed, requiring reliable transportation.
Skills & Qualifications
1-2 years of hands-on IT support experience.
Basic knowledge of Windows and Mac operating systems and common business applications.
Familiarity with computer hardware and troubleshooting steps.
Understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred).
Strong communication and customer service skills are essential.
Ability to follow documented procedures and work efficiently within ticketing systems.
Must have a valid driver's license and reliable transportation.
Preferred/Bonus Experience
Experience working with a nonprofit organization.
Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals).
Associate or bachelor's degree in IT or a related field.
Help Desk Technician
Technical internship job in Albany, NY
):
Exceptional
Tier I
experience with a focus on strong troubleshooting skills, customer services and follow through on assignments.
Overseeing escalated
Tier I
issues and assessing before transferring to senior technical staff.
Knowledge sharing and cross training in a team and one on one setting.
Maintain advance knowledge of client's standardized software applications to assist in problem resolution and needs assessment.
Assisting Manager and Director with specific portals such as Google, Duo Mobile; Smart Deploy and Active Directory.
Mandatory preparation of SOPs and user guides for all appliable solutions.
Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient matter.
Support end-users with remote access on desktops/laptops and mobile devices across platforms.
Knowledgeable in VDI and assist end-users in developing working knowledge of all solutions.
Ability to train and conduct new-user orientations on both hardware and software.
Support all users with remote and mobile/wireless device needs.
User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences.
Coordinate onboarding, offboarding, moves and changes as requested by supervisor.
Perform tasks and functions as required by manager and directors.
Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment.
Analyst, Desktop Support - IT Infrastructure - Full Time (On-site, Binghamton)
Technical internship job in Binghamton, NY
is 100% on-site in Binghamton, NY
The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems.
Experience:
Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred.
Proficiency in operating systems (e.g., Windows, mac OS, iOS, Android)
Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.
Experience migration operating system versions and updating desktop images.
Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools.
Excellent knowledge of computers and peripherals.
Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
Strong customer service orientation, good written and oral communication skills, self-motivated and directed.
Working knowledge of managing tickets, follow-up actions and close issues.
Ability to work in a fast-paced environment, manage user expectations and potential risks.
Experience with patch management software.
Basic understanding of LAN/WAN network infrastructure technologies.
Basic understanding of security technologies including firewalls and antivirus.
Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
Experience with resolving multiple issues simultaneously.
Education:
Bachelor's degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
Preferred certifications include CompTIA A+.
Essential Functions:
Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
Perform preventative maintenance on hardware.
Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
Develop and document standardized user processes and procedures; “how-to” documentation.
Provides proactive and advanced troubleshooting and analysis.
Understands and accounts for interactions between technologies and applications.
Responsible for maintaining ticket status and resolution information in ticketing system.
Accountable for meeting established performance metrics which will be used in performance evaluations.
Participates in on-call support rotation as specified by management.
Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
Promotes the use of TGC's PMO methodology and standards to manage IT initiatives.
Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Pay range min $26.88/hr max $41.94/hr
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Executive IT Support Specialist
Technical internship job in New York, NY
Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space.
The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities.
Position Overview:
This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations.
The selected candidate will be the primary contact for all technology-related issues within these environments.
Key Responsibilities:
Manage desktop and network support services for the Managing Partner and other senior executives.
Provide outstanding VIP technical support to ensure effective and efficient service delivery.
Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations.
Lead and manage technology projects, such as:
Establishing home networks with backup internet connectivity.
Upgrading security camera systems at residential sites with minimal disruption.
Assisting in multimedia content creation for marketing and promotional efforts.
Troubleshoot mobile, desktop, and laptop issues as they arise.
Provide IT support for both business-related and personal travel.
Analyze current processes to identify inefficiencies and recommend improvements.
Stay updated on the latest trends and advancements in IT infrastructure.
Key Qualifications:
Bachelor's degree in Information Technology or a related field.
4+ years of experience in IT or a related industry.
Strong verbal and written communication skills.
Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required.
Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus.
Strong problem-solving abilities and a resourceful, innovative mindset.
Interest in high-end consumer electronics.
Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos).
Ability to collaborate with network administrators and security professionals to maintain secure residential networks.
Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices.
Client-focused with high energy, always willing to go the extra mile to meet needs.
Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise.
Professional demeanor and ability to remain composed in high-pressure situations.
Comfortable working with external vendors and technicians to resolve issues.
Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.
IT Operations Specialist
Technical internship job in New York, NY
Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success.
Requirements
3-5 years of experience in system administration or a similar IT support role
Proven experience managing on-site inventory, hardware requests, and vendor coordination
Strong Mac experience is essential
Expertise in providing white-glove, high-level support
In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections)
Familiarity with Google Workspace and Microsoft 365 platforms
Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms)
Experience with Active Directory or Okta for user provisioning and permissions
Competency in handling user access requests and security protocols
Experience with mobile device management (MDM) and software/hardware installations
Ability to assist with conference room technology setup and troubleshooting
Responsibilities
Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions
Provide in-person, white-glove support for end-users' hardware and software issues across various devices
Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems
Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups
Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting
Perform routine maintenance, updates, and system checks
Document support requests accurately in the ticketing system and ensure timely resolution
Escalate complex issues appropriately to specialized support teams as needed
Personal Computer Technician
Technical internship job in Painted Post, NY
Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service.
The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.
The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
Required Skills:
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (OneDrive, Box, Office365, etc.)
Troubleshooting Cisco VPN connectivity
Familiarity supporting Citrix connectivity
Remediating Symantec Endpoint Protection
Dameware remote connection/utilization
Altiris Deployment server utilization
Asset management skills
Internet Explorer and various browser(s) support
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Conference Room equipment
Printer/driver troubleshooting & installation
ServiceNow utilization
Cisco WebEx service support
Box user administration
Deployment/configuration of standard IP telephony
Hardware ordering/deployment
Documentation (records) management
Knowledge base utilization
Project interaction
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Multi-team interaction and/or technical roundtable participation
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work
Must be able to lift equipment up to 40 pounds, as required.
Required:
** 1+ year Hardware Experience (beyond imaging/deployment)
** 1+ year Customer Service / In-Person Support Experience
Technical Focus
Customer Engagement
Desired:
CompTIA IT Fundamentals
CompTIA A+
CompTIA Cloud+
CompTIA Mobility+
CompTIA Network+
CompTIA Server+
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY.
The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365).
Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Education:
Associates Degree (preferred), HS Diploma or GED Minimum Required.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**********************************
Technical Support Engineer
Technical internship job in Albany, NY
For more details, please connect with Gautmi Jain at ************ or email at *********************
Required Skills:
84 months experience working with agencies/business areas to understand business requirements to translate to technical and security infrastructure requirements resulting in architecture design documentation covering data flows; interfaces with other systems; authentication; etc.
84 months experience as a Server Administrator at the Application Layer to perform Commercial Off the Shelf (COTS) business application installation, configuration, troubleshooting (with or without Vendor), including L3 Technical support of such solutions on Windows OS platforms, IIS, Tomcat, WebLogic, Certificate Services, and Authentication using Active Directory, SSO with SAML v2.0, and OpenID Connect.
84 months experience performing L3 Analytical and Technical support of COTS / business application interfaces & system interconnects (Networks, Stealth firewall software, F5 and Load Balancing) implemented on converged/mixed environments to diagnose and resolve connectivity issues.
84 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like WireShark, Process Monitor, Netstat, Ping, Traceroute, TelNet, etc.
60 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like Splunk for log analysis, system monitoring, and system performance tuning
24 months experience in scripting knowledge on PowerShell, WMI and other scripting languages to automate and administer application maintenance
Responsibilities:
Duties include but not limited to the following:
Architect technology solutions/systems that meet or exceed Agency business requirements aligning with NYS ITS Technical and Security Service standards and strategies.
Troubleshoot and resolve OS configuration, Stealth COI's, storage and networking of Agency Commercial - off - the - shelf (COTS) business applications.
Work with COTS Vendors and Agency business areas for COTS installation, configuration and testing.
Troubleshoot and resolve issues with Commercial - off - the - shelf business software (COTS) including performance tuning, log analysis and security.
Review the systems architecture currently in place and provide detailed specifications for proposed solutions and recommendation of appropriate solutions, upgrades, replacements working with technical staff to recommend solutions to improve it.
Research solutions and collaborate with COTS External Vendors and Agency Business Areas for COTS Application implementation including installation, configuration and testing.
Recommend and implement system enhancements that will improve the performance and reliability of the systems.
Provide mentoring and guidance to other Transportation Portfolio Architecture team members;
Provide L3 Technical support for an enterprise-level distributed MS Windows server environment including Stealth COIs and storage and networking of Agency/business COTS business applications.
Analyze implemented systems and identify problems, evaluate data and defined problems, document data on COTS including performance tuning, log analysis and security
Script repetitive management tasks such as application data processing, workstation and server maintenance using PowerShell; and, Active Directory maintenance and modification.
Use a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.
IT Senior Support Engineer (MSP)
Technical internship job in New York, NY
IT Senior Support Engineer (MSP) - Local Remote NYC | $75K-$95K
If you're an MSP engineer who loves autonomy, solving problems creatively, and working with a diverse mix of clients, this is a rare opportunity you'll want to explore.
This cybersecurity-focused MSP operates with a unique blend of creative energy, technical excellence, and true freedom. The culture is built around trust, initiative, and continuous growth - no PTO tracking, paid ongoing training, and even a $1,000 home office setup credit. Engineers here are empowered to do their best work without micromanagement, and clients range from architecture firms to nonprofits to financial institutions.
The team is expanding its NYC presence and looking for a resourceful, well-rounded Tier 2/3 Sr. Support Engineer who is great with people, strong technically, and excited to work independently while still being part of a supportive team.
Senior Support Engineer Day to Day:
Provide remote and occasional onsite support across Mac & Windows environments
Troubleshoot hardware/software issues (workstations, mobile devices, peripherals)
Serve as a M365 Global Administrator and support the full Microsoft Suite including SharePoint, Exchange Online, Intune
Assist with cloud migrations (hybrid and full cloud)
Assist with light project work (network setups, server deployments, VoIP migrations)
Support Azure Entra ID, Azure Virtual Machines
What You Bring
Experience supporting both Mac & Windows in a professional setting (MSP preferred)
Experience assisting with cloud migrations
Experience configuring and supporting networks
Experience supporting M365 as a global admin
Local to the NYC metro area with reliable transportation for client visits as needed
Benefits & Perks
$1,000 home office setup credit (chair, desk, monitors, etc.)
Company-issued computer
True autonomy - work from wherever you perform best
Flexible maternity/paternity leave
Unlimited PTO
401(k) with nonelective employer contributions (immediately vested)
Medical, HSA options, dental, vision
Short-term & long-term disability
Life, critical illness, accident & cancer insurance
Paid certifications and professional development
Computer Science Intern - Summer 2026
Technical internship job in New York
At GP Enterprise Solutions (GPES), we solve challenges in the alternative asset space through the lens of simplicity.
Over 20 years, we gathered feedback from hundreds of partners, clients, and stakeholders in the industry. This valuable input has allowed us to develop products that are truly unique. Our platform offers interoperability within a fragmented industry resulting in personalized data insights, clear communication through workflows, and overall engaged investor relations.
We not only listen to current issues, but we also look ahead to tomorrow as we collaborate with industry leaders and innovators. We forge strategic partnerships that pave the way for future growth and opportunities. Together, we're shaping the landscape of fund management, driving excellence, and delivering unparalleled value to our clients all while staying true to our values.
Position Summary:
Gain hands-on experience in process automation and custom application development, while enhancing technical skills and understanding of real-world business requirements.
This is a paid internship opportunity.
40 hours per week.
This internships runs for 12 - 14 weeks. Exact dates discussed at offer.
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Collaborate with departments to understand project requirements.
Document technical requirements, use cases, and diagrams.
Write and optimize code for internal tools and applications
Build and maintain custom applications.
Develop process automation and custom applications.
Debug and troubleshoot software issues.
Analyze and optimize performance of existing systems.
Provide progress updates and identify risks.
Required Education and Experience
Must be a full-time matriculating student in a Computer Science or related degree program.
GPES requires that applicants have taken at least the first two courses in their degree program to be considered for the internship.
GPA requirements apply.
Basic understanding of programming languages (Python, Java, JavaScript).
Familiarity with web development (HTML, CSS, JavaScript frameworks).
Experience with process automation tools.
Knowledge of database management and SQL.
Ability to analyze complex problems and develop solutions.
Attention to detail and strong documentation skills.
Effective communication with technical and non-technical stakeholders.
Demonstrate strong innate curiosity, consistently seeking to understand underlying reasons and explore new solutions
Ability to challenge, advocate and effectively communicate new ideas or improvement to others
Competencies:
Strong interpersonal skills with the ability to collaborate effectively in a dynamic team environment.
High integrity, credibility, and a strong commitment to the company's mission and values.
Adaptability and multitasking ability, thriving in a fast-paced and evolving environment.
Excellent organizational and time management skills, with a proven ability to handle multiple priorities.
Strong analytical skills, with the ability to research, troubleshoot, and resolve complex issues.
Effective communication skills, both written and verbal, to interact with various stakeholders.
GPES Core Values:
Curiosity - We foster a culture of continuous learning and innovation, encouraging questions that drive progress.
Humility - We approach every challenge with openness, learning from successes and setbacks alike.
Inclusivity - We value diverse perspectives, creating a welcoming environment for all stakeholders.
Simplicity - We aim to demystify complex processes, delivering clear, straightforward solutions.
2026 Computer Science/Information Systems Internship
Technical internship job in New York
Qualifications:
To be considered for an internship with Linde Inc. you must meet the following:
Excellent written and verbal communications skills
Must be actively working towards a BS in Computer Science or Information Systems.
Prefer a rising Junior or Senior.
Minimum GPA of 3.0
Ability to demonstrate past leadership in school, internship, or sporting activities.
Hands-on experience through at least one, relevant, off-campus internship or co-op is preferred.
About Linde:
Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.
Culture:
At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.
For more information about the company and its products and services, please visit **************
Salary:
Pay commensurate with experience. Open to hourly range $27.27-$50.
Benefits:
Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
#LI-AP1
About Linde Gases Summer Internship Program:
If you are innovative, flexible, committed, mobile, ambitious, and determined, Linde Inc. is the right company for you. At Linde Inc. you'll have the opportunity to build your skills, enjoy challenging assignments, make your mark, and own your future - the possibilities are endless. It's where your talent makes an impact.
Linde Gases summer internship program will show you what it takes to be a successful member of our organization. It's designed to expose you to key areas across our business. You'll work on challenging, high-profile assignments intended to prepare you for a full-time role in our company after graduation.
Program Structure:
Participants will apply classroom lessons in a real-world setting. Summer interns will learn about Linde Inc.'s Linde Gases US business, products, processes, and functions. The participant will be given a work assignment in our operations group. Interns will also be partnered with a mentor. The scope of the internship program will allow participants to provide value to the organization by completing a well-defined, key project by the end of their internship.
Summer Internship Project Overview:
In this role, you'll be at the forefront of driving data-driven decision-making by designing and developing Extract, Transfer, Load (ETL) processes for integrating new data sources into our National Planning Data Warehouse and/or Fabric platform. Potential data sources may include EAM, PeopleNet, PALS, or OBIEE, offering you the opportunity to enhance your technical expertise in handling diverse systems. Additionally, you'll provide support for existing data sources, troubleshooting and resolving defects in current logic to ensure data quality and reliability. You'll also dive into the creation of reporting solutions, utilizing Power BI or custom web applications to deliver actionable insights that empower teams across the organization. This internship blends technical development, problem-solving, and innovative reporting design for a comprehensive learning experience.
The position will be based in Tonawanda, NY.
Auto-ApplySoftware Engineer Backend/Platform Systems I (Intern) - United States
Technical internship job in New York, NY
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice.
Meet the Team
Our dedicated team is building the future of Cisco's AI-driven platforms and data infrastructure, driving innovation across the globe. You will join teams focused on developing advanced data pipelines, machine learning infrastructure, and analytics platforms for business-critical initiatives. As part of this collaborative environment, you will contribute to the advancement of emerging technologies in data and intelligent systems. Explore the opportunities at the intersection of backend engineering and AI, helping to transform how Cisco and its customers harness information and intelligent automation.
Your Impact
As a passionate software engineer, you bring expertise in developing scalable backend systems, designing robust analytics platforms, and building infrastructure to support modern cloud and distributed computing initiatives. Your strong background in programming, distributed systems, and cloud platforms enables you to solve complex challenges with innovation and precision. By building and maintaining key software tools and backend infrastructure, you empower Cisco's business groups to leverage AI and data-driven insights for operational excellence and strategic growth. Your contributions ensure high-quality, reliable platforms that support Cisco's leadership in intelligent, scalable technology solutions.
Minimum Qualifications
* Currently enrolled in a certification program (e.g., Boot Camp, Apprenticeship, Community College), or currently enrolled in an undergraduate degree program.
* Proficiency in at least one backend programming language: C/C++, Java, or Go.
* Experience designing and developing microservices and APIs.
* Strong understanding of Linux and fundamental networking concepts (TCP/IP, DNS, DHCP).
* Familiarity with cloud platforms such as AWS, Azure, or GCP.
Preferred Qualifications
* Conceptual understanding of AI/ML.
* Experience with automation and software testing (e.g., py Test).
* Familiarity with CI/CD pipelines.
* Knowledge of networking protocols such as BGP and VLANs.
ProductIntern26
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
* 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
* 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
* Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
* Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
* 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
* Additional paid time away may be requested to deal with critical or emergency issues for family members
* Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
* .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
* 1.5% of incentive target for each 1% of attainment between 50% and 75%;
* 1% of incentive target for each 1% of attainment between 75% and 100%; and
* Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$44,000.00 - $185,000.00
Non-Metro New York state & Washington state:
$44,000.00 - $185,000.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
BIM & Computational Intern - New York (Summer 2026)
Technical internship job in New York, NY
Start designing tomorrow's future!Buro Happold has an exciting opportunity for a collaborative and enthusiastic BIM & Computational Intern to join our welcoming and diverse workplace culture in New York! Here at Buro Happold, expect the exceptional.
From the projects you will work on to the clients we work with.
From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world.
From our reputation to our relationships.
Wherever your Buro Happold career takes you, it'll be anything but ordinary.
Your next role We are seeking a passionate and forward-thinking BIM & Computational intern to join our dynamic MEP building design team.
This role is ideal for students with a strong interest in digital design, automation, and collaborative project delivery.
This is a learning-focused role where you will start with foundational BIM skills and gradually develop expertise in emerging technologies.
Industry experts will mentor you while contributing to exciting projects including sustainable buildings, smart systems, and innovative MEP solutions.
You will gain exposure to projects like: Academy Museum of Motion Pictures, Mercedes Benz Stadium, American Museum of Natural History, and various sustainable building initiatives.
This is an incredible opportunity to build an impressive skillset and leave your own mark on our project portfolio.
We expect the best, work with the best and only deliver the best - are you ready to take your career to the next level?Learn more about BIM at Buro HappoldYour key duties:Assist in creating and modifying 3D BIM models for MEP systems (HVAC, plumbing, electrical) Collaborate with the project team to ensure accurate and efficient modelling practices Support coordination and clash detection, identifying and resolving conflicts between MEP systems and other building elements Participate in design review meetings and contribute to problem-solving discussions Assist in producing drawings, schedules, and reports derived from the BIM model Support maintaining and organizing BIM files, adhering to company standards and best practices Engage in learning opportunities to expand knowledge of BIM software, MEP design principles, and industry trends Develop automated solutions to augment and enhance our BIM processes Contribute to our open-source coding platform BHoM (bhom.
xyz).
Your skills and experience This role will require the following:Currently pursuing a bachelor's degree or above in Architecture or Engineering with a background in Building Information Modelling (BIM) Familiarity with BIM software, such as Autodesk Revit, is preferred Basic understanding of MEP systems and their integration in building design Strong attention to detail and ability to work accurately in a fast-paced environment Excellent communication and collaboration skills Proactive learner with a desire to expand knowledge and skills in BIM and MEP design Ability to work well both as part of a team and independently Interest and/or experience in visual programming (Dynamo, Grasshopper), coding (Python, C#) What we offer:Hourly rate of $22 to $32 per hour depending on level of education and geographic location Hybrid working & summer hours Connection to global network of experts on the forefront of industry initiatives Access to wide ranging learning and development opportunities Be a part of supporting our diverse company culture through open engagement with our Young Employees Forum, Diversity and Inclusion Forum, Buro Happold Women's Network, and/or our Black at Buro Happold Employee Resource GroupsLearn more about our office locations Ready for something a little less ordinary? Apply now to start your career journey with us.
A place for everyone Buro Happold values an individual's flexible approaches to working patterns as an important part of how you work and achieve balance.
We welcome applications from those who are seeking flexibility in their careers.
Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us.
Appreciating each other's differences is key, we want employees to feel they don't have to mask elements of their identity to thrive.
We are working to change the lack of representation of marginalised groups in the built environment.
We are particularly keen to hear from anyone who feels they are underrepresented in the industry.
We have much to learn from one another.
Embracing differences allows us to develop the most innovative and elegant solutions.
Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you.
Contact recruitment@burohappold.
com so we can work with you to support you throughout your application.
#LI-KS1#LI-Hybrid
Science Intern
Technical internship job in New York, NY
The Science Internship is a part-time and seasonal position during the fall and spring school semesters that provide training opportunities for New York City students. Successful interns may reapply for subsequent seasons contingent on job performance and funding. The science intern gains skills and professional development related to botanical research and biodiversity collections and will work with an NYBG mentor on a research, collections, or library project.
Specific Duties & Responsibilities:
Research areas may include but are not limited to plant diversity, museum curation, molecular biology, systematics, taxonomy, morphology, development, and/or bioinformatics. This includes working in teams and participation in enrichment activities on career awareness, presentations and science communication, skill building, and conducting themselves in a professional manner. The intern is expected to make satisfactory progress working on scientific research and to carry out duties as assigned by their supervisor. Science interns are expected to adhere to all safety practices and procedures while onsite and during any online sessions if needed.
Qualifications:
· Current enrollment in high school or undergraduate degree program in NYC.· Interest in plant science.· Passionate for learning new things.· Good interpersonal skills and willing to be a team player.· Responsible, punctual, professional, motivated, and self-motivated.· This position requires safety training for interns performing research in the laboratory.
Physical Demands & Work Environment: This position will require work in an office, laboratory, and/or collections environment, with extended periods sitting or standing at a desk, using a computer, and attending meetings virtually and in person with other people. Interns are required to stand, walk, sit, use hands, reach with hands and arms, and may use laboratory equipment with proper training. Interns must be able to lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Baseline Work Schedule: Part time, with schedule determined in consultation with supervisor, approximately 5 hours per week. While school is in session, minors are limited to a maximum of 3 hours/day during the week. Pay Rate : $17/hr
If you require an accommodation for any part of the application process, please notify the Human Resources department at
[email protected]
.
EOE/BIPOC/F/Persons with disabilities/Veterans
Auto-Apply2026 Summer Internship - Software Development, DV Commodities
Technical internship job in New York, NY
Job Description
*Interviews for the 2026 Summer Internship Program in New York will begin in November 2025.
About Us: Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 450 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.
DV Commodities is a division within DV Group that specializes in trading commodities markets, including crude oil, refined products, natural gas, power, emissions, metals, softs, and agriculture. DV Commodities' risk management, world-class technology, and talented traders have enabled it to become one of the world's largest liquidity providers and risk allocators in the energy and commodities spaces. DV Commodities currently has over 35 desks, with traders and staff located in London, New York, Chicago Houston, and Dubai.
Overview:
As a Software Development Intern, you'll work in small groups within our infrastructure team and/or trading teams to assist building low latency applications, systems and trading tools that will make a direct impact to DV. Through your work and other development opportunities, you will grow your technical skills and understand how our technology stack empowers our firm to serve our trading teams.
Requirements:
Currently pursuing a degree in Computer Science, Computer Engineering or related field and expected to graduate between Winter 2026 and Summer 2027
Proficient in one or more general purpose programming languages, including C++ and Python
Strong quantitative, analytical and problem-solving skills
Ability to work onsite at our New York office 5 days a week
Hourly pay range $40.00-$50.00
DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV's posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.
Startup Software Developer Internship
Technical internship job in New York, NY
ABOUT US
Zenly is a real estate tech startup, where you can watch video tours of apartments and rent online without a broker. We are providing transparency and making the apartment renting experience more Zen! For more information, see *************
JOB DESCRIPTION
We're looking for an ambitious student to join as a summer intern (with the possibility to start in the spring and continue through the fall). Intern will work closely with the company founders and receive real-world experience in developing and deploying production software.
You will get exposure to the full-stack: front-end, back-end, database. You will also get to learn about real estate, brokerage, and entrepreneurship in the process.
QUALIFICATIONS
Python and Javascript experience
Experience in one or more of the following frameworks is a plus: Django, jQuery, Knockoutjs, Bootstrap
Self-starter with the ability to figure things out on your own
Eagerness to take on responsibility and production code that will go live to users
Team player with a positive can-do attitude!
COMPENSATION
This is an unpaid internship.
APPLICATION
Please include cover letter and resume in PDF format.
Information Technology Support Specialist
Technical internship job in New York, NY
Our client, a Bronx-based nonprofit, is seeking an IT Support Specialist (Tier I) to provide first-level technical support to end users across the organization. Reporting to the IT Administrator, this role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service and timely resolutions. This is an ideal opportunity for a hands-on IT professional who enjoys supporting users in a dynamic, mission-driven environment.
IT Support Specialist (Tier I)
Location: On-site (Bronx)
Salary Range: $58,000-$65,000
Key Responsibilities
Respond to help desk tickets, emails, and walk-in support requests in a timely and professional manner
Diagnose and resolve basic hardware issues, including desktops, laptops, printers, and peripherals
Assist with software installation, updates, and configuration on end-user devices
Troubleshoot common network connectivity issues (Wi-Fi access, permissions, basic connectivity)
Provide account-related support such as password resets and access requests
Escalate complex technical issues to Tier II support or system administrators as needed
Document incidents, resolutions, and asset information within IT systems
Support onboarding and offboarding processes, including device setup, account provisioning, and policy assignment via Active Directory and MDM tools
Ensure compliance with IT security policies and data protection standards
Assist with routine IT operations such as inventory management and equipment setup
Provide on-site support at multiple locations as required
Required Skills & Qualifications
1-2 years of hands-on IT support or help desk experience
Working knowledge of Windows and Mac operating systems and common business applications
Familiarity with computer hardware components and troubleshooting techniques
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred)
Strong communication skills and a customer-service mindset
Ability to follow established procedures and work effectively within ticketing systems
Valid driver's license and reliable transportation
Preferred Qualifications
CompTIA A+, Network+, or Security+ certifications
Cisco CCNA
Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals)
Experience supporting a nonprofit organization
Education
High school diploma required
Associate's or Bachelor's degree in IT or a related field preferred
Work Environment
Office-based role with occasional travel between sites
May require lifting and moving IT equipment (approximately 25-50 lbs)