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Data Center Logistics Technician, DCC Communities
Amazon.com, Inc. 4.7
Technical support engineer job in Fairless Hills, PA
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Site Logistics Technician reviews Data Center inventory, inbound shipments, and ongoing demand to ensure that proper stock levels are maintained in the all locations to support build and repair activities. Working with the Logistics Manager, they create plans to optimize the flow of parts through their lifecycle; tracking inventory locations, movements, age, and turns. They work closely with Data Center Operations Technicians and Data Center Engineers to fulfill parts quickly and accurately. They work with Procurement and Hardware Engineering to purchase new parts and interface directly with vendors to process RMAs and receive replacements. Regular and ongoing communications with vendors to resolve issues and help them understand our business requirements necessitates a high-level communicator.
Sites Logistics Technicians perform a variety of tasks, including daily loading dock audits, receiving and stowing part deliveries, parts ingestion into a system of record, monitoring and prioritizing work using ticket requests, staging and performing parts transfers, maintaining RMA eligible material, and providing consistent customer service and communication on an as-needed basis. They drive Safety and Security culture by remaining compliant with all policies and following best practices.
Shift: Monday - Friday 8:00am to 4:30pm
Physical/Environmental Requirements:
Requires standing, sitting, and walking for prolonged periods of time
Assist in loading and unloading shipments
Occasionally exposed to cold or hot weather
Work with and/or around moving mechanical parts
Temperatures can vary between 60 and 90 degrees, and will occasionally exceed 90 degrees
Must be able to lift loads of up to 39 pounds and carry them for short distances
Continuously climb and descend stairs safely (applies to sites with stairs)
Regularly walk, stand, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl
Reach and stretch to position equipment and fixtures while maintaining balance
Push or pull heavy objects into position
Key job responsibilities
Data entry on a computer and resolving questions from peer organizations
Ensure that all billing associated with the Inventory supply chain is accurate, validated and ready for processing
Assembling, addressing, stamping and arranging for the shipment of merchandise and materials
Assist in daily scheduling of deliveries and pick-ups to and from production locations
Keep precise records of all commodities going in and out of company
Understand all aspects of production, adhere to strict safety standards, maintain very high quality, and be willing and able to work on powered equipment (i.e forklift or cherry picker).
About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
2+ years of logistics operations experience
1+ years of shipping & receiving, inventory and warehousing practices experience
1+ years of material forecasting experience
Preferred Qualifications
3+ years of logistics experience
Experience in a data center or other critical environment
Experience in process improvement
Experience leading and managing a team
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $48,600/year in our lowest geographic market up to $104,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
$48.6k-104.1k yearly 2d ago
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Workday Configuration Support Analyst
Insight Global
Technical support engineer job in Philadelphia, PA
We are seeking a dynamic, self-driven Workday Configuration Support Consultant to support our payroll operations and system troubleshooting in a fast-paced, evolving environment. This role is critical in ensuring accurate and compliant payroll processing for U.S. and Canadian employees, diagnosing and documenting system issues, and partnering with internal and external teams to drive continuous improvement. The ideal candidate is a quick thinker, highly analytical, and ready to hit the ground running with minimal training.
RESPONSIBILITIES:
- Diagnose, troubleshoot, and document Workday Payroll configuration issues, partnering with external AMS support for resolution.
- Support accurate and compliant payroll processing for U.S. and Canadian employees, serving as backup processor when needed.
- Collaborate with HR partners to review, update, and resolve Workday payroll tickets.
- Utilize advanced Excel skills (VLOOKUPs, Pivot Tables, data validation) to support payroll audits and reporting.
- Contribute to stabilization and continuous improvement efforts following the transition from Employee Central to Workday.
- Spend approximately 80% of time working within Workday (ticketing, payroll, reporting) and 20% in meetings with internal and cross-functional stakeholders.
REQUIRED SKILLS AND EXPERIENCE
- Deep expertise in Workday Payroll configuration and integration with the ability to diagnose issues, identify root cause and communicate solution to external AMS team to perform configurations
- Demonstrated experience running U.S. and Canadian payrolls
- Ability to work independently, adapt to changing priorities, and manage ad-hoc requests in a fast-paced environment.
- Familiarity with payroll compliance, tax rules, and reporting requirements.
- Advanced Excel skills and comfort with hands-on troubleshooting.
- Workday Payroll certification strongly preferred; must be ready to contribute immediately with minimal training.
$57k-95k yearly est. 5d ago
ESM Technical Solutions Professional - ServiceNow (Presales)
Unisys Corporation 4.6
Technical support engineer job in Blue Bell, PA
What success looks like in this role:
This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms.
Key Responsibilities
Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies.
Identify, qualify, and nurture new business opportunities within existing and prospective clients.
Create pursuit kits to support sales engagements and drive pipeline growth.
Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs.
Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms.
Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell.
Own and complete RFP responses, ensuring alignment with client requirements and sales objectives.
Draft Statements of Work (SOWs) for client projects.
Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing.
Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads.
Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor.
Provide feedback to product and marketing teams based on client and market insights.
Oversee project execution by the ESS delivery organisation.
You will be successful in this role if you have:
Required Skills & Experience
Strong technical understanding of the ServiceNow platform.
Proven track record in pre-sales, solution architecture, and business development roles.
Ability to create technical assets such as PoVs, accelerators, and migration playbooks.
Excellent communication, presentation, and client engagement skills.
Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell.
Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders.
Experience building and maintaining strong client relationships.
Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling).
Ability to lead workshops and shape solutions collaboratively with clients.
Key Performance Indicators (KPIs)
Influenced and sourced Total Contract Value (TCV).
Win performance and conversion rate of PoV projects to fully scoped and funded engagements.
Pipeline generation and qualification targets.
Number of client meetings, demos, and workshops delivered.
Contribution to upsell/cross-sell opportunities and customer retention rates.
Client satisfaction scores related to pre-sales engagements.
Preferred Qualifications
Essential:
ServiceNow certifications - CSA, CIS, and CTA.
Desirable:
ServiceNow CMA.
BMC Helix ITSM Implementation Specialist.
BMC Certified Expert / Architect.
Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista).
Minimum 8 Years Prior experience in consulting or professional services environments.
Benefit Highlights:
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.
Video Interview Notice:
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
#LI-JV1
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
$83k-103k yearly est. 3d ago
Information Technology Help Desk Administrator
Margolis Edelstein 4.4
Technical support engineer job in Philadelphia, PA
IT Helpdesk Administrator
Position Type: Part-Time
We are seeking an IT Helpdesk Administrator to join our team and serve as a critical link between IT management, technicians, and firm staff. This role will ensure smooth day-to-day communication, ticket assignment, and Level 1 follow-up while supporting asset management across all offices.
Responsibilities:
· Manage IT equipment inventory and asset tracking across multiple offices.
· Ensure daily ticket assignment, communication, and follow-up while IT management and technicians focus on projects.
· Act as a communication bridge between IT and Margolis Edelstein staff.
· Assist with documentation and process improvement for IT operations.
· Provide other general firm-related administrative support and assistance as necessary.
Qualifications:
· Strong organizational and communication skills.
· Experience with IT ticketing systems and asset management.
· Ability to multitask and support both technical and administrative needs.
· Professional demeanor and willingness to assist across departments.
Application Question(s):
Are you comfortable working in an onsite setting?
Work Location: In person
$28k-37k yearly est. 22h ago
Patient Support Specialist
Kellyconnect | Contact Center Solutions
Technical support engineer job in Horsham, PA
As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care.
We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners.
The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours.
The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote.
MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA
This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts:
-- 1 Week: 7:30 AM - 4:00 PM
-- 2 Weeks: 9:00 AM - 5:30 PM
-- 1 Week: 11:30 AM - 8:00 PM
You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence.
Responsibilities:
Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system
Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource
Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver
Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner
Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements
Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program
Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements
Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan
Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients
Other duties as assigned
Qualifications:
Associate Degree required; B.S. or B.A. degree preferred
A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred
Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus
Ability to learn and work within IT platforms to document patient cases
Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations
Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience
Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards
Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey
This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote)
Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs
Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey
Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules
Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process
Strong financial management skills to reconcile receipts for patient reimbursement
Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction
Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs
Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally
Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity
Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly:
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
$33k-57k yearly est. 1d ago
Operations & Technical Professional II
Aon 4.7
Technical support engineer job in Fort Washington, PA
Aon is looking for a Healthcare Operations Technical Specialist (Ops & Tech Pro II) !
Reporting to Director of Healthcare Strategic Projects, the Healthcare Operations Technical Specialist is responsible for supporting the implementation of carrier requests, business strategies and IT initiatives that support Affinity Healthcare's systems and programs. This position is hybrid, with required in-office days located in Fort Washington, PA.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
Responsibilities:
Lead for Affinity Healthcare Deliverables, Projects, and Technology Initiatives
Manage a mix of compliance requests, carrier rate changes / form filings, annual census, audit findings, corporate IT initiatives, strategic projects that drive revenue growth and optimize expenses.
Implement workflow tasks until completion of deliverables.
Understand deliverable deadlines and ensure the accurate and timely implementation.
Become the subject matter expert (SME) of business processes and supporting systems: AS400, AuMine, InsPro, Majesco, Wintam, CoverWallet, and SmartComm.
Interact and coordinate with multiple teams (insurance carriers, IT, call center, operations, accounting, compliance, Healthcare leadership)
Communicate with carrier partners to ensure alignment on project priorities, execution, as well as reporting on project status.
A typical day includes:
Communication with internal/external stakeholders, writing business requirements (BA), IT project submissions, prioritization, QA test plan approvals, user acceptance testing (UAT), research, break fix troubleshooting, creating and executing SQL queries, Excel data analysis, production validation, coordination with all impacted teams and providing status updates.
Required Experience:
7+ years of business experience preferably in the insurance industry
Critical Thinking: has technical expertise to accomplish complex processes/tasks.
Problem Solving: experience analyzing complex issues and creative solutioning.
Proficiency in Microsoft Office Suite
Intermediate experience with Excel and SQL
Strong organizational skills with attention to detail and accuracy
Excellent communication: both written and verbal.
Proactive Management Style and consistent follow-through
Ability to work both independently and collaboratively within a team environment.
Preferred Experience:
10+ years combination experience with the following roles: PM, BA, QA, Dev/Ops
Systems Knowledge: AS400, AuMine, Majesco, InsPro, Wintam, CoverWallet
Insurance industry experience
Education:
Bachelor's degree preferred or relevant validated experience
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position (intended for U.S. applicants) is $85,000 to $107,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
A summary of all the benefits offered for this position:
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
#LI-BK1
2572201
$85k-107k yearly 3d ago
IT Support Specialist
Artech Information System 4.8
Technical support engineer job in Philadelphia, PA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: IT Support Specialist
Location: Philadelphia, PA
Duration: 12+ Months
They will be responsible for taking inbound and outbound calls
They are migrating from hex to o365
Taking control of screen helping them with queries. WebEx.
Interpersonal and strong communication skills Written as well they will contact vendors directly
Exemplary customer service experience
Adaptability to change - This project enhances every time for making better user experience for customer.
Will work with Ticketing system.
Previous Email migration project will work.
Call centre exp. plus
Remedy experience will be ideal
Additional Information
For more information, Please contact
Pankhuri Razada
Associate Recruiter
Artech information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960
************
[email protected]
$56k-86k yearly est. 1d ago
IT Technical Support Specialist
Connexus Technology 3.5
Technical support engineer job in Philadelphia, PA
We are seeking an IT TechnicalSupport Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technicalsupport requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT TechnicalSupport Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support.
RESPONSIBILITIES
Manage and document all support requests in the designated tracking system(s).
Verify the availability and proper installation of computers, software, applications, and components.
Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution.
Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability.
Educate users on proper policies and procedures for accessing IT support services.
Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s).
Create and maintain documentation for workflow processes, policies, and procedures.
Provide technicalsupport and services to all onsite locations, including over 220 locations in Philadelphia.
Maintain personal transportation and be comfortable traveling within the city of Philadelphia.
Be flexible with work hours, including nights, weekends, and on\-call availability when necessary.
Perform related tasks as required.
QUALIFICATIONS
Required
Proven experience in technicalsupport and help desk operations.
Ability to establish and maintain effective working relationships with team members.
Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks.
Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility.
Experience in analyzing and resolving network\-related problems.
Ability to modify network computing equipment and peripheral devices to meet user needs.
Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces.
Flexibility with work schedules, including availability for on\-call duties.
Preferred
Experience in documenting and implementing IT policies and procedures.
Familiarity with IT asset management and tracking systems.
Experience providing technicalsupport across multiple locations.
Strong communication and organizational skills.
This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply.
ABOUT US
Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership.
Applicants must be authorized to work for any employer in the U.S.
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$42k-79k yearly est. 60d+ ago
Technical Support Specialist
City of Philadelphia 4.6
Technical support engineer job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description
The TechnicalSupport Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the TechnicalSupport Specialist to learn new technologies and provide support for the creation of new processes for the team. The TechnicalSupport Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents.
Essential Functions
Customer Relations:
Provide 1st tier support to customers
Answer help desk calls and create tickets in incident tracking system documenting support requests
Resolve assigned support tickets while keeping end user informed of the status of their request
Provide support to remote facilities using both remote tools and traveling to various facilities
Respond to end user inquiries by phone\email\chat
Create clear and detailed documentation
Explain technical issues to end users
Technical:
Troubleshoot issues with Windows operating systems, printers, and installed software
Configure laptops and desktops by installing operating system and updating needed drivers and firmware
Create and deploy images for laptops and desktops
Install software
Determine technical issues to escalate to tier 2 & tier 3 to support customers
Competencies, Knowledge, Skills and Abilities
Skills:
A+ Certification
Ability to work independently and as a team member
Excellent communication skills to translate technical language to non-technical personnel and customers
Excellent customer service skills
Excellent time-management skills
Ability to meet multiple competing deadlines
Ability to overcome obstacles to customer solutions to satisfy customers
Ability to quickly learn new technologies
Knowledge Of:
MS Office and other PC software
Adobe Acrobat
Web Browsers (Chrome, IE, Firefox)
Windows desktop operating systems
Software licensing
Printers
Remote Desktop
VPN Software
Qualifications
High School Diploma or GED
Knowledge of PC hardware & A+ certification
Minimum 2 years of experience in a Desktop Support role
Must have a valid PA Driver's License and the ability to lift 50 lbs.
NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience
Additional Information
Salary Range: $45,000 - $59,000
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to
present proof of vaccination against COVID-19.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
$45k-59k yearly 60d+ ago
Technical Support Manager
Medihill
Technical support engineer job in Bensalem, PA
The TechnicalSupport Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves managing day\-to\-day operations, ensuring high\-quality customer service, and continuously improving support processes. The TechnicalSupport Manager will play a critical role in training team members, overseeing equipment installations, and providing technicalsupport both on\-site and over the phone.
Requirements
Manage, mentor, and develop a team of technicalsupport specialists, ensuring they are equipped with the skills and knowledge to perform their duties effectively.
Oversee the entire customer support process, from initial order receipt to equipment installation and ongoing technicalsupport, ensuring customer satisfaction and safety.
Identify areas for process improvement within the technicalsupport team, implementing new procedures and technologies to enhance efficiency and service quality.
Develop and deliver training programs to ensure all team members are proficient in equipment assembly, programming, testing, and troubleshooting, as well as customer interaction.
Ensure all equipment is properly assembled, tested, and fully operational before deployment to customers, adhering to the highest safety and quality standards.
Manage complex or escalated customer interactions, providing expert\-level support and ensuring issues are resolved promptly.
Track and analyze key performance metrics, such as response times, customer satisfaction, and equipment failure rates, to identify trends and areas for improvement.
Work closely with other departments, such as product development and logistics, to ensure seamless operations and effective customer support.
Prepare and present regular reports on team performance, customer feedback, and technical issues to senior management.
Ensure all team activities comply with relevant regulations and company policies, particularly in relation to customer safety and privacy.
Benefits
1 week vacation
dental insurance
major holidays
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$89k-125k yearly est. 60d+ ago
Help Desk Support IV (Contractor)
Apidel Technologies 4.1
Technical support engineer job in Philadelphia, PA
Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline.
Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary
Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close
Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking.
Must have good analytical skills
Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed
Supporting various projects as needed
8-5p EST
All virtual right now, but plans to transition into the office eventually; local to be in the office
Interview process - 1st with manager, 2nd with direct leader and his leaders
Looking for those with any customer service experience
those who worked with any program (not necessarily Issuetrack)
This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate.
Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor.
Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly.
Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.
$30k-40k yearly est. 5d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Cherry Hill, NJ
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-89k yearly est. 13d ago
IT Support Specialist
Holt Logistics 3.7
Technical support engineer job in Gloucester City, NJ
An IT Support Specialist Level I provides technical assistance and support to users experiencing hardware, software, or network issues. This role is critical for ensuring the smooth operation of an organization's IT systems and empowering employees to use technology efficiently.
Key Responsibilities
Respond to user inquiries and support requests regarding computer systems, software, and hardware.
Diagnoses and troubleshoot technical issues, including hardware, software, network, and peripheral problems.
Install, configure, test, maintain, monitor, and upgrade workstations, servers, printers, and related hardware and software.
Monitor IT assets (such as computers, servers, network devices, and software licenses) to ensure availability, performance, and compliance with company policies.
Track and manage the inventory of IT assets, including asset assignment, lifecycle status, and location.
Provide remote and onsite support, including resolving incidents via phone, email, or ticketing systems.
Maintain and update technical documentation, including issue logs and solutions.
Enforce IT policies and procedures to ensure system security and compliance.
Monitor system performance, conduct regular maintenance, and apply software patches and updates.
Collaborate with other IT teams to escalate and resolve complex issues.
Assist with onboarding/offboarding processes for employees.
Stay current with technological advancements and recommend improvements.
Required Skills & Qualifications
CompTIA A+, Network+, Security+ certification is desirable.
Microsoft Certified Professional (MCP) desired.
Experience in IT support, help desk, or technical troubleshooting roles.
Strong knowledge of PC operating systems (Windows, mac OS), networking basics, and hardware troubleshooting.
Able to evaluate network performance and make necessary recommendations.
Familiarity with ticketing systems, remote support tools, and IT asset management platforms.
Proficient with SolarWinds platform.
Excellent communication and customer service skills.
Ability to explain technical concepts to non-technical users.
Strong problem-solving and organizational skills.
$51k-95k yearly est. 48d ago
IT Security production support Specialis
Tata Consulting Services 4.3
Technical support engineer job in Pennington, NJ
Must Have Technical/Functional Skills * Primary Skill: Ping Access * Secondary: Ping Federate * Tertiary Skill: Linux * Experience: Minimum 10 years Roles & Responsibilities * 8+ years of Production support experience on Ping Access, Ping Federate, Ping Directory, PKI, Splunk, excellent knowledge of Identity and Access Management (IAM) domain.
* Excellent knowledge on Linux, Networking (TCP/IP), Information security. LINUX is Required.
* Well versed with ITIL framework
* Excellent Communication Skills
* Demonstrate a strong work ethic and takes pride in accomplishment.
* CISSP OR equivalent Information Security domain certificate will be value add.
* Exhibits strong drive for results and success.
* Persists in the face of significant difficulties, does not give up easily.
Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM infrastructure such as Single Sign On, Consolidate Directory Services Network (CDSN), Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, SailPoint and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co ordination of identification of root cause and permanent fix resolution - in accordance with agreed upon practices.
Generic Managerial Skills, If any
Identity and access Management
TCS Employee Benefits Summary:
* Discretionary Annual Incentive.
* Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
* Family Support: Maternal & Parental Leaves.
* Insurance Options: Auto & Home Insurance, Identity Theft Protection.
* Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
* Time Off: Vacation, Time Off, Sick Leave & Holidays.
* Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range : $110,000-$120,000 a year
$110k-120k yearly 14d ago
IT Infrastructure, Networking & Cybersecurity Support
Tri-Force Consulting Services 3.8
Technical support engineer job in Lansdale, PA
Title: IT Infrastructure, Networking & Cybersecurity Support Job Type: Contract\-to\-Hire Location: Lansdale, PA (Hybrid) Authorization: U.S. Citizen or Green Card Required Job Description:
Seeking a hands\-on Infrastructure & Cybersecurity Manager to oversee networking, cloud services, security posture, end\-user systems, and multi\-site operations.
Requirements:
Strong infrastructure, networking, and cybersecurity background
M365, Azure\/Entra, Intune expertise
Multi\-site experience preferred
Must be local to Greater Philadelphia
Must be a U.S. Citizen or Permanent Resident (Green Card holder)
If you are: bright, motivated, skilled, a difference\-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi\-task, communicate effectively, and lead, then we would like to
hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why
you think you are a fit.
About Us:
Since 2000, Tri\-Force Consulting Services (https:\/\/triforce\-inc.com) has been an MBE\/SDB certified IT
Consulting firm in the Philadelphia region. Tri\-Force specializes in IT staffing, software development (web and
mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology
solutions for government and commercial clients. Tri\-Force works with clients to overcome obstacles such as
increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from
our three distinguishing core values: integrity, diligence, and technological excellence. Tri\-Force is a six\-time
winner among the fastest\-growing companies in Philadelphia and a four\-time winner on the Inc. 5000 list of the
nation's fastest\-growing companies.
Requirements
Benefits
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$44k-54k yearly est. 56d ago
Junior Systems Engineer
EHS Technologies 4.3
Technical support engineer job in Philadelphia, PA
GENERAL SUMMARY: This position is for an entry level machinery controls system engineer. The main function of the candidate will be to provide lifecycle support of fielded Machinery Control Systems (MCS) on the USS ARLEIGH BURKE class of destroyer. This includes shipboard support as well as Land Based Engineering Site (LBES) support. The USS ARLEIGH BURKE MCS is comprised of four (4) different variants spanning various technologies.
PRINCIPAL DUTIES/RESPONSIBILITIES:
Lifecycle support of the supervisory machinery control system which includes, but is not limited to:
Troubleshooting complex problems of all variants of fielded systems (microprocessor based control systems) both at LBES and shipboard
Review of technical documentation related to all variants of fielded systems and future fielded systems
Provide test support for all variants of fielded systems at LBES
Provide shipboard SW & HW installation support of all variants of fielded systems at LBES
Provide technical input to the design of future MCS systems
Develop test procedures to exercise requirements of fielded systems and future fielded systems
Provide design support for integration of equipment in an industrial/shipboard environment
SKILLS AND ABILITIES:
Essential Skills:
Knowledge of the fundamental concepts, practices, and procedures associated with electrical or computer engineering in relation to control systems
Proficiency in reading electrical diagrams
Proficiency in the use of test tools associated with electrical/computer engineering
Proficiency in the use of diagnostic tools associated with electrical/computer system troubleshooting
Proficiency in the use of Microsoft Office suite of applications
Proficient in basic computer/laptop use including advanced operations
Basic knowledge of network troubleshooting tools
Basic Technical writing ability
Ability to self motivate and complete tasks efficiently
Ability to communicate effectively within an integrated team environment
Additional Preferred Skills:
Experience with Versa Module Eurocard (VME) systems
Experience with Programmable Logic Controller (PLC) systems
Requirements
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor of Science Degree in Electrical Engineering or Computer Engineering is required; no equivalencies or experience substitutions will be considered.
0-3 years of experience in electrical or computer engineering as it pertains to control systems in an industrial environment
SPECIAL REQUIREMENTS:
Successful applicants must either have an active government security clearance or the ability to receive approval upon position acceptance.
Must have a valid US passport or the ability to obtain one upon position acceptance.
$61k-86k yearly est. 60d+ ago
Field Support Engineer
Lifelens Technologies Inc.
Technical support engineer job in Warminster, PA
LifeLens Technologies, Inc. is a medical device developer located in Ivyland, PA. We are pioneering innovative, next generation, treatment devices for personal health monitoring.
Field-SupportEngineer
Type: Full-time
Experience Level: Mid (5+ years)
Location: 50 - 80% travel in the USA. Some international travel may be required
About the Role
The Field SupportEngineerwill provide on-site support for client networks. The engineer must possess knowledge of network hardware, networking, software, and configuration. They will address tasks such as the testing, documenting, setting up, and installation of network hardware. They actively participate with clients in devising solutions to improve services.
Essential Functions
Respond to all client queries.
Collaborates with Company and external stakeholders to expedite maintenance and troubleshooting procedures.
Document all relevant departmental and field activities and resolve the complexities.
Confer with customers in initial deployment troubleshooting, as well as in initial debugging of hardware and software.
Support on-device application development and integration with back-end services.
Focus on software development of client-side and server-side applications, data management, security implementation, and API development for integration with EHR platforms.
Board development, schematic design, layout, production, and manufacturing processes
Engineering Project Planning & Execution: Manage project timelines, and detailed documentation
Troubleshooting test set-ups to find sources of error and perform failure analysis
Analyze test data and provide report of findings
Work will focus on firmware development of low-level drivers and application areas
Development must follow LLTs and applicable policies and procedures
Managing stakeholder expectations and addressing concerns
Building and maintaining strong relationships with key stakeholders
Other tasks as assigned
Competencies
Hands-on experience with system development, testing, and validation
Strong knowledge and/or hands-on experience in the design and development of hardware systems, product development, and design for manufacturing
Understanding of and can use Altium or similar schematic tools
Hands-on experience with micro-controller development, preferred with ARM processors
MATLAB Analysis or similar data analysis software experience preferred
test and validate system hardware, firmware and software.
Experience with C and/or Python languages preferred
Solid understanding of engineering fundamentals, test methodology and problem-solving skills
Able to perform rapid prototyping on the customer side strongly preferred
Excellent analytical and technical written communication skills
Ability to work in a cross-functional and collaborative team environment
Proficient with Microsoft Office products (Word, Excel, PowerPoint, ect.)
Required Education and Experience
Bachelor's degree with a minimum of 10 years work experience, or a master's degree with a minimum of 7 years work experience preferred, in firmware engineering, computer engineering, computer science, electrical engineering, or a related degree.
Experience in a regulated environment such as government or healthcare preferred.
Service in US military preferred
Work Environment
This job operates in a professional office environment It routinely uses standard office equipment (computers, etc.).
It also operates in the field, including military bases and hospitals
Physical Demands
In the office: Able to use office equipment, including computer, keyboard, mouse, and computer monitor. Prolonged periods of sitting at a desk and working on a computer.
In the field: Can be a demanding physical environment where there may be erratic sleep schedules, prolonged periods of standing, and working outside in all types of weather conditions.
Employees in this role must be in good physical condition. Required abilities include walking, lifting 50 to 100 lbs, bending, climbing, and stooping
Must be able to travel by car and by plane
Expected Hours of Work
As required to accomplish the timeline. 50% to 80% of this role is spent traveling around the continental USA.
Additional Eligibility Requirements
A valid Class C drivers license
A valid US passport
Benefits
Health, Dental & Vision Insurance
Paid Time Off
401(k)
Stock option incentive plan
$71k-109k yearly est. 2d ago
IT Technical Support Specialist
Connexus Technology 3.5
Technical support engineer job in Philadelphia, PA
We are seeking an IT TechnicalSupport Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technicalsupport requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT TechnicalSupport Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support.
RESPONSIBILITIES
Manage and document all support requests in the designated tracking system(s).
Verify the availability and proper installation of computers, software, applications, and components.
Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution.
Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability.
Educate users on proper policies and procedures for accessing IT support services.
Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s).
Create and maintain documentation for workflow processes, policies, and procedures.
Provide technicalsupport and services to all onsite locations, including over 220 locations in Philadelphia.
Maintain personal transportation and be comfortable traveling within the city of Philadelphia.
Be flexible with work hours, including nights, weekends, and on\-call availability when necessary.
Perform related tasks as required.
QUALIFICATIONS
Required
Proven experience in technicalsupport and help desk operations.
Ability to establish and maintain effective working relationships with team members.
Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks.
Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility.
Experience in analyzing and resolving network\-related problems.
Ability to modify network computing equipment and peripheral devices to meet user needs.
Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces.
Flexibility with work schedules, including availability for on\-call duties.
Preferred
Experience in documenting and implementing IT policies and procedures.
Familiarity with IT asset management and tracking systems.
Experience providing technicalsupport across multiple locations.
Strong communication and organizational skills.
This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply.
ABOUT US
Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership.
Applicants must be authorized to work for any employer in the U.S.
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$42k-79k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Camden, NJ
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-89k yearly est. 13d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Hopewell, NJ
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
How much does a technical support engineer earn in Abington, PA?
The average technical support engineer in Abington, PA earns between $58,000 and $110,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Abington, PA
$80,000
What are the biggest employers of Technical Support Engineers in Abington, PA?
The biggest employers of Technical Support Engineers in Abington, PA are: