Technical support engineer jobs in Battle Creek, MI

Pay Rate Range: $50 - $60/HR Duration: 12 month contract + possible extensions Responsibilities: Lead DevSecOps initiatives across DHHS projects, providing technical guidance and mentoring team members. Design, implement, and manage Azure DevOps (ADO) environments including Wikis, Work Item structures, pipelines, Git repos/branches, and pull request workflows. Automate CI/CD pipelines for applications deployed on Red Hat OpenShift (OCP), integrating with technologies such as Apache Tomcat, JBoss, SQL Server, Oracle, and Linux/Windows environments. Develop and maintain containerization strategies using Docker, S2I images, Helm charts, and Quay repositories. Troubleshoot and optimize applications running in OpenShift/Kubernetes environments. Administer and manage the Elastic Stack (Elasticsearch, Logstash, Kibana) including index curation, pipeline configuration, and Beats integration. Integrate SonarQube, Coverity, and Black Duck into ADO pipelines for code quality and security compliance. Write and maintain automation scripts using bash, ksh, and Python. Collaborate with cross-functional teams to ensure successful deployments, upgrades, and ongoing maintenance. Produce clear documentation for processes, automation, and system configurations Qualifications: 8+ years of experience with Kubernetes/OpenShift. 8+ years of Linux shell scripting experience. 5+ years of expertise in application containerization management. Strong background in DevSecOps practices, infrastructure automation, and programming/scripting. Hands-on experience with: OpenShift (v4+) Azure DevOps (ADO) ELK Stack (Elastic v8+) Docker & S2I SonarQube, Black Duck, Coverity Linux, Bash, Shell scripting Python, NGINX, WebSphere, LDAP Solid understanding of SSL, TCP/IP networking, and authentication protocols. Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking' communities through employment. TeamSoft's dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization. #INDTS

Job Title : Telecom Technical Specialist I Contract: 12+ Months (with possible extension) We are seeking a Telecom Technical Specialist I responsible for executing, managing, and enhancing standard processes related to telecom design and delivery for electric substation facilities. This role requires clear communication with stakeholders to provide project visibility, process updates, and actionable information throughout telecom buildout lifecycles. The specialist will support engineering, construction, and field teams with telecom coordination, infrastructure evaluations, and cellular study analysis using applicable tools and standards. Key Responsibilities: Execute and improve telecom design and delivery processes for electric substation facilities. Communicate work processes, timelines, and project status updates to internal stakeholders in a clear and concise manner. Support project engineering, design teams, construction personnel, and field teams with telecom-related coordination. Conduct cellular study analysis and document findings using appropriate technical tools. Submit, track, and manage telecom service orders including new requests, changes, and disconnects. Ensure telecom installations and designs follow IEEE standards for high-voltage (HVD) substation communications. Track and maintain multiple project tasks, deliverables, and overall statuses. Identify and drive improvements in systems, workflows, and telecom delivery processes. Enforce established procedures, standards, and best practices across telecom operations. Provide strong customer service and communication to business partners and project stakeholders. Work independently with minimal supervision while maintaining accurate and timely updates. Collaborate effectively with engineers, project managers, IT teams, vendors, and construction personnel. Required Skills & Qualifications: Minimum 2 years of experience in telecom, networking, or a related technical discipline. Strong knowledge of networking, LAN, WAN, and telecom technologies. Experience submitting and tracking telecom service orders (new, change, disconnect). Understanding of IEEE standards related to high-voltage (HVD) substation communications. Proficiency with databases and Microsoft Office applications. Strong problem-solving, analytical, and critical thinking skills. Ability to balance technical requirements with business needs. Excellent communication and interpersonal skills. Highly self-motivated, proactive, and capable of working independently with minimal supervision. Strong organizational skills with the ability to manage multiple tasks and projects concurrently. Ability to work effectively in a team environment and interact with engineers, IT, project managers, and vendors.

Pay: $90,000.00 - $120,000.00 per year Why This Is a Great Opportunity Join a growing, innovative company at the forefront of solar manufacturing and engineering. You'll play a vital role in shaping how technology drives business performance, working directly with decision-makers to make a measurable impact. Enjoy a competitive compensation package, comprehensive benefits, and a workplace that values balance-with three weeks of PTO plus an extra week off between Christmas and New Year's (not counted toward PTO). This is a great opportunity to grow your IT career within a collaborative, forward-thinking organization that's building a sustainable future. Location Albion, Michigan - It is a hybrid position. Note To be considered, candidates must have hands-on experience managing and supporting NetSuite ERP systems. About Our Client Our client is Michigan's leading manufacturer of solar racking systems-veteran and family-owned since 2007. They design and produce high-quality solar roof, ground, and carport systems, all manufactured and inventoried at their Albion facility. With a culture rooted in integrity, innovation, and customer success, they continue to expand their impact across the solar and engineering industries. Job Description Manage and maintain the company's NetSuite ERP environment, ensuring optimal performance and functionality. Provide expert-level technical support to end users, resolving system issues efficiently. Configure and customize NetSuite to align with evolving business needs. Collaborate cross-functionally to design workflows, custom reports, and integrations that streamline operations. Deliver user training sessions to improve adoption and utilization of the system. Support system updates, testing, and documentation to ensure data accuracy and process efficiency. Qualifications Proven experience administering and supporting NetSuite ERP systems. Strong understanding of business processes in manufacturing, supply chain, or engineering environments. Technical proficiency in system configuration, integration, and report building. Excellent communication, analytical, and problem-solving skills. Bachelor's degree in Information Systems, Computer Science, or related field preferred. Why You'll Love Working Here You'll join a family-oriented company that values teamwork, innovation, and accountability. As a key player in a close-knit environment, you'll see your ideas implemented quickly and your contributions recognized. The company's commitment to customer success, employee growth, and sustainable energy solutions makes this a meaningful place to build your career. JPC-439 Job Type: Full-time Benefits: 401(k) Dental insurance Paid time off Vision insurance

The Part-Time IT Coordinator supports basic on-site information technology operations for our U.S. manufacturing facility. This position focuses on maintaining local hardware, assisting employees with basic technical issues, and coordinating with the parent company's central IT team in Germany for system configurations, security, and network management. The ideal candidate is a motivated self-starter who enjoys problem-solving, takes initiative, and can work independently while following established IT procedures. Key Responsibilities: • Serve as the first point of contact for on-site employees regarding basic IT support needs, including hardware, connectivity, and user access issues. • Perform basic troubleshooting for desktops, laptops, printers, and other peripherals. • Coordinate equipment setup and replacement (with configurations handled by central IT in Germany). • Maintain an inventory of hardware, accessories, and consumables (e.g., printers, cables). • Manage user account requests and password resets per established IT policies. • Liaise with the global IT department to ensure alignment with corporate security and network standards. • Support new employee onboarding from a technology perspective (hardware distribution, system access coordination). • Document and track IT support requests and resolutions. • Ensure data privacy and security procedures are followed according to company and parent-company guidelines. Qualifications • Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered. • 1-3 years of hands-on IT support experience in a small-to-medium business environment. • Basic knowledge of Windows operating systems, Microsoft 365, and network connectivity fundamentals. • Strong communication and organizational skills with the ability to work independently. • Experience supporting manufacturing or industrial environments a plus. • Reliable, self-motivated, and able to manage tasks efficiently with minimal supervision. Work Environment: On-site position located at Rosler Metal Finishing USA, LLC, Battle Creek, MI. Standard office and manufacturing environment; may involve occasional movement of IT hardware or peripherals (up to 50 lbs). Compensation & Benefits: Part-time, hourly position (15-20 hours/week). Competitive hourly rate commensurate with experience. Eligible for limited company benefits in accordance with part-time policy. 📍 Location: Rosler Metal Finishing USA | Battle Creek, MI 📩 To apply email: ********************* 💻 Learn more about Rosler: *************************

About Us Contemporary Amperex Technology Kentucky (CATK) is the US battery manufacturing subsidiary of Contemporary Amperex Technology Co., Limited (CATL). CATL is a global leader in research, development and manufacturing of battery energy storage system for vehicles, grid scale, and maritime applications. In 2024, CATL accounts for over 37% of global EV battery installed capacity. CATL has been the largest battery manufacturer in the world for the last 7 years. The Company is committed to providing cutting-edge solutions for global new energy applications. Our Vision Strive to be a global premier innovative technology corporation, deliver excellent contribution to green energy resolution for mankind, and provide a platform of pursuing the spiritual and material well-being for employees! Job Overview: To better serve the global auto industry electric vehicle trend in the United States, CATL, through its U.S.-based subsidiary, CATK, is seeking a talented and experienced IT Systems Engineer with special focus on the corporate systems to join our local team. As an IT Systems Engineer at CATK, you will play a key role in integrating and optimizing enterprise systems such as ERP, OA, SRM, WMS, QMS, and others. You will be responsible for demand analysis, system design, implementation, troubleshooting, and performance optimization. Additionally, you will oversee the construction, maintenance, and support of operation systems and mobile applications, providing technical expertise and ensuring seamless functionality. Essential Functions: Lead the demand analysis, scheme design, and implementation promotion of ERP, OA, SRM, WMS, QMS, and other enterprise systems to meet business requirements and enhance operational efficiency. Troubleshoot and optimize performance of ERP, OA, SRM, WMS, QMS, and other systems to ensure reliability and effectiveness. Develop and maintain operation systems and mobile phone applications, including construction, operation, maintenance, and technical support. Collaborate with cross-functional teams to integrate business requirements with information systems, improving overall business performance and user satisfaction. Ensure seamless database operation, configuration, and maintenance, leveraging proficiency in programming languages such as Python, C/C++, Java, or JavaScript as needed. Document system configurations, procedures, and best practices to facilitate knowledge sharing and support continuous improvement initiatives. Minimum Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience in integrating and optimizing ERP, OA, SRM, WMS, QMS, and other enterprise systems in a manufacturing environment. Strong understanding of business systems and logic, with the ability to align technology solutions with business objectives. Proficiency in at least one programming language (Python, C/C++, Java, JavaScript, etc.) and database operations. Experience in system troubleshooting, performance optimization, and maintenance. Excellent communication skills and ability to collaborate effectively with cross-functional teams and stakeholders. Ability to maintain a full-time work schedule with regular in-person attendance is required for this position. Ability to interact professionally with individuals of varied backgrounds and skill level. Physical Requirements: Ability to move around work sites, which may include walking, standing, and climbing ladders or stairs. Flexibility to bend, kneel, or crouch, particularly when inspecting installations or troubleshooting. Capability to lift and carry moderate weights, typically up to 25-50 pounds. Occasional lifting of heavier items may be required. Ability to work in various environments, including offices, construction sites, and manufacturing facilities. Willingness and ability to travel to various job sites, which may require driving or other forms of transportation. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage. 401(k) retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. ***CATK is an Equal Opportunity Employer*** The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Job Description: Desktop Support Technician Type: Long-term Contract (multi-year potential) Schedule: Monday-Friday, 8am-5pm, with occasional after-hours emergency support We are seeking a hands-on, customer-focused Desktop Support Technician to join a long-term on-site team supporting a manufacturing facility. This role requires someone who is adaptable, eager to learn, and comfortable working in a loud, hot, and fast-paced industrial environment. The ideal candidate is proactive, personable, and ready to engage directly with internal users to resolve technical issues quickly and professionally. Key Responsibilities Desktop & End-User Support Troubleshoot and resolve desktop, laptop, and peripheral issues Manage and resolve ServiceNow tickets in a timely manner Support Windows 10 and Microsoft 365 applications Assist with software installations, license tracking, and hardware replacements Provide basic mainframe implementation support Deliver hands-on troubleshooting-physically visit users on the floor to resolve issues Customer Service Provide excellent in-person support to employees at all levels Communicate technical issues in easy-to-understand terms Demonstrate patience, professionalism, and a strong customer-service mindset Build positive relationships with internal clients through clear communication and responsiveness Technical & Infrastructure Support Provide basic support for network and server infrastructure on site Collaborate with the Network Infrastructure Team when escalating ticket issues (Cisco apps, core networking, AD beyond basic changes, etc.) Assist with VMware-based server environment (20-25 servers) - experience preferred but not required Maintain general understanding of the facility's LAN layout to assist with troubleshooting Work with corporate IT on asset management, hardware purchasing, and equipment lifecycle Business Analyst Support (as needed) Serve as a liaison between local site leadership and corporate IT teams Communicate local IT needs and support new technology implementations Participate in rollout of IT and business-driven projects Qualifications Required 3+ years of Desktop Support or IT Support experience Experience working in industrial or manufacturing environments Proficiency with Windows OS, Microsoft 365, and standard business applications Basic networking and server troubleshooting skills Strong problem-solving skills and willingness to learn Ability to adapt to changing schedules and respond to occasional after-hours emergencies Preferred Experience with ServiceNow ticketing system VMware exposure Basic mainframe support experience Associate's Degree in Computer Science, IT, or related field Work Environment Onsite 100% in a manufacturing facility Loud, hot, and sometimes dirty environment Rural location with minimal traffic congestion Requires mobility-must be comfortable walking to departments and resolving issues face-to-face

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Services include performing the duties of a Telephony Analyst and Billing Data Entry Clerk for multiple NTS services. Candidates must be able to professionally work with clients while diagnosing technical and billing issues and take aggressive and independent action to correct system issues. Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint and Changepoint are also required. Technicians will be part of an established team and trained by senior team members. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Ability to function independently by following establishing policies, procedures and practices when handling questions, problems and challenges presented by customers. Ability to flexibly manage work flow operations to meet or exceed SLOs and customer needs and expectations. Ability to make decisions independently and to communicate effectively to peers and management. • Identifies, researches, and resolves Telephony Billing Issues. Responds to telephone calls, email and personnel requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answers questions or resolves telephony problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of telephony hardware and software, including ordering and installation. • Strong communication skills. • Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Ability to work in a team environment. Years of Experience: Additional Information All your information will be kept confidential according to EEO guidelines.

Job Goal(s): The overall job goal of the IT Support Specialist I is to serve as a team player for technical support of staff and service functions. Responsible for installation of computer equipment, software and client network software; troubleshooting and repair of computer hardware, support for repair of media and telecommunications equipment, and support for Microsoft network management. Maintain a high standard of customer service philosophy and responsiveness to staff computer needs. Minimum Qualifications: Education: Associate's degree in a computer-related discipline or related field required. Extensive technical experience related to the area of assignment may be considered as a substitute for the degree requirement. Work Experience: Two years of computer technical support experience and experience with a wide range of electronic media technologies. Skills: Require extensive knowledge and skill level for installation, maintenance and repair of current personal computer hardware, operating systems, network connections and software Possess excellent communication skills and the ability to interact effectively with both technical and non-technical personnel Possess demonstrated leadership skills Essential Job Functions: Demonstrate excellent customer-focused attitude and service skills. Serve as a team player for technical support staff and service functions. Set up and install new computer systems, including hardware, client network software and application software. Diagnose computer, network and data communications malfunctions; perform maintenance and repairs on computer hardware and peripherals. Perform on-site maintenance and repair services on computer, media and telecommunications hardware and peripherals. Perform problem analysis to resolve system hardware and application issues. Perform diagnosis of problems, providing solutions within area of responsibility, and/or through consultation with the District Technology Coordinator; and coordinate implementation of fixes and enhancements. Provide backup for other team members, as required. Create and maintain all appropriate system documentation. Maintain inventory of computer technology-related equipment, supplies and parts. Maintain appropriate records of equipment repairs and costs. Work cooperatively with other technical support staff to perform the above duties. Communicate appropriately and effectively with District Technology Coordinator, co-workers, District staff and public. Perform other related duties as assigned by the District Technology Coordinator Regular and reliable, in person attendance Valid driver's license required. Terms of Employment: As per master agreement and provisions established by the Van Buren Board of Education. This posting and our online application can be found on the Van Buren ISD's website at ************* under Employment. If you do not have access to a computer with internet access, you may use a computer at VBISD by calling ************. Position is open until filled. In-house staff must fill out the online internal application.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: Kalamazoo, MI Duration:1+ year (with possible extension) Job id: 17-72488 · Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · end user trouble shooting skills · Break/fix support. IMAC, data migration, pc refresh. · Installation, configuration and maintenance of windows, hardware's and software's. · Desktop and laptop installation ,configuration and upgradation · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Installs new and replacement PC / Server-related hardware and software by: * Installing new and replacement PCs for end-user departments, as directed by the Manager. * Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users. * Maintaining required documentation according to established departmental policies and procedures. * Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in. * Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by: * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems. * Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person). * Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation. * Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer. * Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies). Programs, Installs and Troubleshoot Printers by: * Unboxing, assembling and installing new printers * Configuring printers to work on the network and work with analyst on application setup * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology. * Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies. * Completing other job-related duties and special projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred.

Thank you for your interest in the BWL. We think you'll find it a rewarding and nurturing place to grow your career. Starting Salary Range: $94,000.00 - $114,700.00 Starting Salary Range: IT Network Administrator III $94,000 - $114,700 / IT Network Administrator IV $104,400 - $128,500 / IT Network Administrator V $116,000 - $143,900 Position Summary: LBWL is currently seeking a network administrator to complement specific strengths and weaknesses in the existing team. The general job description below is an accurate overview of the position, however, the successful candidate in the current round of recruiting will have extensive knowledge and experience in data centers. This includes demonstrated senior-level capability in NX-OS, ACI, OSPF, BGP, Palo Alto Firewalls, and S2S. Knowledge and experience with MDS and UCS are an advantage. The role is responsible for planning, developing, installing, configuring, maintaining, supporting, and optimizing all local and wide area network connections, network devices, associated software, and communication links. This person will also troubleshoot network performance issues, as well as analyze network traffic and provide redundancy, quality of service, and capacity planning solutions. The LBWL data centers will be a primary focus. IT Network Administrator III Essential Functions: Able to complete most level 3 tickets related to network administration, including basic route/switch and ACI configuration without assistance. Able to independently complete all level 2 support tickets related to network administration without assistance. Able to handle all level 3 tickets under the guidance of more senior network administrators or vendor technical support. Able to participate in the on-call rotation with as needed assistance from system administrators or more senior network administrators. Competently execute nearly all on-call tasks with limited assistance from more senior system administrators. Technically competent to be assigned as the primary resource for LBWL in at least one core technology at LBWL and able to demonstrate technical leadership in planning upgrades and patching. Competent with VTP, ISL, 802.10, STP, RSTP, vPC, BGP, EIGRP. Competent with Layer 2 and Layer 3 switching. Actively monitors the health of network resources including conducting capacity planning for future budget years. Able to self-manage small discrete technical projects including limited requirements to delegate tasks to others or obtain assistance to others without management involvement. Independently author standards documents for use within the department. Create complete drafts of documents for submission to Business Relationship Managers for use across the enterprise. Competent with the majority of the core technologies in use at LBWL. Self-prioritize most work with limited guidance from IT management. Executes a training plan as defined in annual performance evaluation process. Demonstrates a clear customer service/IT is a support organization mentality in all interactions. Predictable and reliable attendance. Other duties as assigned by supervisor. Job Specifications: Required: CCNA required or equivalent experience. (Note that for equivalent experience, the candidate must provide a letter outlining work experience covering each point tested in the certification.) Bachelor's Degree in Information Management, Computer Science or similar. 5 to 7 years of experience as a Network Administrator. Certification in one or more technologies: Cisco routing and switching, MPLS and other Internet/Telephony technologies, Cisco Unified Call Manager, Cisco ACI, ISE and/or Radius Firepower, VOIP telephony, specifically Cisco Call Manager, VPN and Tunnel setup and management, DNS, DHCP, other standard networking technologies, Cloud networking including AWS and Azure, Competent with both CLI and GUI configuration of Cisco 9k,7k,6k,5k,3k,2k devices Knowledge designing and implementing VLANs. Mastery of all level 1 abilities and skills. Ability to work effectively with vendor technical support such as TAC, ability to work in a team environment. Able to produce clear, professional written and verbal communication that clearly and concisely communicates technical content in a manner appropriate for the intended audience. Ability to retrieve data from computerized, typed, and written sources. Ability to effectively communicate orally or in writing project recommendations with internal teams and external agencies. Strong written and oral communication skills. IT Network Administrator IV Essential Functions: Able to complete most level 3 tickets related to network administration and the data center, including basic route/switch and ACI configuration without assistance. Able to independently complete all level 2 support tickets related to network administration without assistance. Able to handle all level 3 tickets under the guidance of more senior network administrators or vendor technical support. Able to participate in the on-call rotation with as needed assistance from system administrators or more senior network administrators. Competently execute nearly all on-call tasks with limited assistance from more senior system administrators. Technically competent to be assigned as the primary resource for LBWL in at least one core technology at LBWL and able to demonstrate technical leadership in planning upgrades and patching. Competent with VTP, ISL, 802.10, STP, RSTP, vPC, BGP, EIGRP, OSPF and ACI Datacenters. Competent with Layer 2 and Layer 3 switching. Actively monitors the health of network resources including conducting capacity planning for future budget years. Able to self-manage small discrete technical projects including limited requirements to delegate tasks to others or obtain assistance to others without management involvement. Independently author standards documents for use within the department. Create complete drafts of documents for submission to Business Relationship Managers for use across the enterprise. Plan and execute the technical roadmap for technologies where the system administrator is designated as primary technology in the LBWL footprint. Provide mentoring and training to less senior system administrators in both technical and professional areas. Actively engaged helping both peers and junior personnel raise the bar on their performance. Research and determine new technologies to be deployed to meet evolving needs at LBWL. Competent with the majority of the core technologies in use at LBWL. Self-prioritize most work with limited guidance from IT management. Executes a training plan as defined in annual performance evaluation process. Demonstrates a clear customer service/IT is a support organization mentality in all interactions. Predictable and reliable attendance. Other duties as assigned by supervisor. Job Specifications: Required: CCNP required or equivalent experience. (Note that for equivalent experience, the candidate must provide a letter outlining work experience covering each point tested in the certification.) Bachelor's Degree in Information Management, Computer Science or similar. 8 to 10 years of experience as a Network Administrator. Certification in one or more technologies: Cisco routing and switching, MPLS and other Internet/Telephony technologies, Cisco Unified Call Manager, Cisco ACI, ISE and/or Radius Firepower, VOIP telephony, specifically Cisco Call Manager, VPN and Tunnel setup and management, DNS, DHCP, other standard networking technologies, Cloud networking including AWS and Azure, Competent with both CLI and GUI configuration of Cisco 9k,7k,6k,5k,3k,2k devices Knowledge designing and implementing VLANs. Mastery of all level 1-3 abilities and skills. Clearly able to navigate charged political or interpersonal situations to calm the waters and focus on remediation of technical challenges. Ability to work effectively with vendor technical support such as TAC, ability to work in a team environment. Able to produce clear, professional written and verbal communication that clearly and concisely communicates technical content in a manner appropriate for the intended audience. Ability to retrieve data from computerized, typed, and written sources. Ability to effectively communicate orally or in writing project recommendations with internal teams and external agencies. Strong written and oral communication skills. IT Network Administrator V Essential Functions: Able to complete most level 3 tickets related to network administration, including basic route/switch and ACI configuration without assistance. Able to independently complete all level 2 support tickets related to network administration without assistance. Able to handle all level 3 tickets under the guidance of more senior network administrators or vendor technical support. Able to participate in the on-call rotation with as needed assistance from system administrators or more vendor technical support. Competently execute nearly all on-call tasks with limited assistance from more vendor technical support. Technically competent to be assigned as the primary resource for LBWL in most core technologies at LBWL and able to demonstrate technical leadership in planning upgrades and patching. Competent with VTP, ISL, 802.10, STP, RSTP, vPC, BGP, EIGRP. Competent with Layer 2 and Layer 3 switching. Actively monitors the health of network resources including conducting capacity planning for future budget years. Clearly exhibit leadership in leading small technical teams to complete relatively complex technical tasks or technology roll outs without guidance or intervention from management. Independently author standards documents for use within the department. Create complete drafts of documents for submission to Business Relationship Managers for use across the enterprise. Plan and execute the technical roadmap for technologies where the network administrator is designated as primary subject matter expert in the LBWL footprint. Provide mentoring and training to less senior network administrators in both technical and professional areas. Able to assist peers and more junior personnel with accurate prioritization of small and large tasks Actively engaged helping both peers and junior personnel raise the bar on their performance. Able to proactively manage communication and presentation of information in a manner that leads to desired outcomes. Research and determine new technologies to be deployed to meet evolving needs at LBWL. Competent with the majority of the core technologies in use at LBWL. Self-prioritize most work with limited guidance from IT management. Executes a training plan as defined in annual performance evaluation process. Demonstrates a clear customer service/IT is a support organization mentality in all interactions. Clearly tuned in with managerial and enterprise priorities. Expected to comply with all BWL policies and work rules. Predictable and reliable attendance. Other duties as assigned by supervisor. Job Specifications: Required: CCIE required or equivalent experience. (Note that for equivalent experience, the candidate must provide a letter outlining work experience covering each point tested in the certification.) Bachelors or Graduate Degree in Information Management, Computer Science or similar Technical Bachelors. MBA may be considered. 15+ years of experience as a Network Administrator. Certification in one or more technologies: Cisco routing and switching, MPLS and other Internet/Telephony technologies, Cisco Unified Call Manager, Cisco ACI, ISE and/or Radius Firepower, VOIP telephony, specifically Cisco Call Manager, VPN and Tunnel setup and management, DNS, DHCP, other standard networking technologies, Cloud networking including AWS and Azure, Competent with both CLI and GUI configuration of Cisco 9k,7k,6k,5k,3k,2k devices Knowledge designing and implementing VLANs. Network architecture and certification as available. Mastery of all levels 1-4 abilities and skills. Demonstrated ability to remain technically current as technologies evolve and execute in a technically agile manner. Clearly able to navigate charged political or interpersonal situations to calm the waters and focus on remediation of technical challenges. Ability to work effectively with vendor technical support such as TAC, ability to work in a team environment. Able to produce clear, professional written and verbal communication that clearly and concisely communicates technical content in a manner appropriate for the intended audience. Ability to retrieve data from computerized, typed, and written sources. Ability to effectively communicate orally or in writing project recommendations with internal teams and external agencies. Strong written and oral communication skills. Physical Requirements / Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position for the majority of the working day. The person in this position needs to move about inside the office environment. Constantly operates a computer and other office equipment. Ability to adjust focus, especially due to concentration on a computer screen. Must communicate frequently with other departments and employees both verbally and in writing. May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/ below the knee level, or reach above head. On occasion, may need to use stairs. Constantly works in a temperature-controlled office environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all duties, responsibilities and skills that may be required of the employee. Management reserves the right to add, remove, or otherwise alter these duties, responsibilities, and skills at any time. Why Should You Apply? Competitive wages, employee development, and opportunity for professional growth. Robust time off benefits including vacation, free choice, sick leave, parental leave and 11 paid holidays. Comprehensive benefits package offered including medical, prescription, dental, life insurance, long-term disability, employee assistance program. Voluntary benefits including vision, supplemental and dependent life insurance, flexible spending, AFLAC options, LifeLock anti-theft, long term care, tuition reimbursement, and BWL's Home Purchase Plan - Forgivable $5,000 loan for purchase of a home in Lansing. Retirement programs including 401(a) Defined Contribution Plan (DC) (100% company paid up to 9.5 % of base salary for BU positions and up to 13% of base salary for NBU positions), 457 Deferred Compensation matches up to $2,500 per year. Post retirement benefits offered at the respective level of coverage, co-pays and health care premium, at the same level as active employees. Two fitness centers located on site open 24/7, work life balance program, employee assistance program, free parking and much more! About BWL: The Board of Water & Light serves Lansing, Michigan, and surrounding areas with electricity, water, and steam. Lansing's city charter vests the BWL with full and exclusive management of water, steam, and electric services for or the city. The American Public Power Association has honored the Lansing Board of Water & Light as one of the country's best publicly-owned utilities. The Location: Lansing lies at the heart of the Great Lakes State and offers all the beauty and splendor of the four seasons. A haven for swimming, boating, fishing, snowmobiling, golf, and hunting, mid-Michigan is also just a couple hours from premier skiing and one of the most beautiful freshwater lakeshores in the world on our Lake Michigan Coast. Lansing itself is only minutes and miles away from two of the nation's premier universities, Michigan State University and the University of Michigan, and boasts miles of walking, running, biking trails, Potter Park Zoo, professional sports, the arts, and fine dining. THE BOARD OF WATER & LIGHT IS AN EQUAL OPPORTUNITY EMPLOYER

**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

About HECO: Founded in 1959, HECO is a family-owned business that maximizes the reliability of rotating equipment. Through a mix of repair, product sales, field service, predictive and equipment management services, HECO helps customers do three things better: 1) see what's going on, 2) get rid of the issue, and 3) stop the issue from happening again. We serve customers across a wide range of industries, including: power generation, steel and other metals, chemical processing, pharmaceuticals, paper and pulp, wastewater and freshwater, aggregate, cement, mining, and original equipment manufacturers (OEMs), and other manufacturing. At HECO, we pride ourselves on having the Right People in the Right Seats. If these core values describe with you, then HECO might be the right next step in your career! Role Summary: Tech support will be involved in a variety of projects across operational locations. This may include job site projects or in-shop projects. This includes “hands-on” basic engineering, problem solving, decision, implementation driven project or job-related work. Specification review, site walk downs and operational technical support to our sales personnel. Key Responsibilities and Expectations: Technical Support to all repair operations & locations and their clients as required. Acceptable repair methods, technical reporting, electrical and mechanical testing methods, electric motor engineering & design., both mechanical and electrical Technical support to all EMS operations, including clients related issues. This includes performing vendor reviews and audits, managing specifications, work scope reviews, as well as daily troubleshooting and guidance. Perform root cause of failure analysis and reporting, for standard issues and warranty evaluations for review and response by operations across various locations. Perform project management on large projects if required. Interface with corporate IT/QC personnel to update customer exception reports or specification changes. Support corporate initiatives at major accounts by relating our technical expertise and solution driven responses to generate new opportunities. Working closely with given location Operations Managers. To transfer the proper documentation, inspection reports, work scopes, time frames and customer requests to support timely and correct quotations. Interface with sales and our customers to evaluate and collect the proper details for quoting and problem resolution. Qualifications and Competencies: 5+ years experience in electric motor repair, maintenance, testing, application or design engineering. Preferably in a motor repair facility. Technical sales experience in Electrical or Mechanical Engineered products. Product application or related technology field. Substantial experience working with DC & AC motors. Experience with high voltage 6.9KV+ is a plus. Willingness to “get dirty” and be on job walk downs and on- site inspection including possibly being part of a working crew collecting the required data for work scope and quoting purposes. Interface and deal with customers in extraneous situations with logic and common sense. Defuses and control the situation to support operations and the best long-term solution for the customer not just the quick solution. Must be willing to travel to other HECO locations and customer locations, as required when situations arise.. This is expected to be less than 25%-30% of the time, daily travel would be expected regularly. Physical Requirements: Ability to lift, push, pull, carry items up to 50 lbs. in weight. Ability to stand, stoop, kneel, and bend for various periods of time. Ability to perform manual labor required to collect data, measurements or inspection. Ability to work in demanding physical and inclement weather conditions in various plant and factory environments that can be physical and inhospitable at times. Benefits: Paid Time Off 401k Employer Match On-the-job Training Medical, Dental and Vision plans And more! Pay Range HECO strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education. Relocation Relocation assistance is available. If you are the right person right fit and want to be here, we'll make it happen. Reports to: The technical support interface reports to the Vice President of Operations. HECO Inc. is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background investigation. Our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description: Works within the Office of the CTO to provide oversight, direction and guidance/consultation for IT projects from project request submission through project close-out and post-implementation review. As a liaison, works with project teams, agency partners, clients, etc. to ensure project are receiving the appropriate level of executive support and direction. Ensures issues are evaluated and resolved, escalates risk and directs corrective actions in any area where performance falls below objectives. Ensure projects/programs have adequate executive support and strives to enable the success of the projects/programs. Verifies and validates project status reports and communicates key items to IT leadership. Reviews and contributes to project documentation including project initiation documents such as the project charter, budget, schedule, cost benefit analysis, etc. throughout the project lifecycle until the end of the project including the project closeout report. Recommends approval of documents to the appropriate sponsors and executive oversight committees. Attends project review and steering committee meetings for all projects for which he or she is governance liaison. Initial consulting focus will be centered on data center migration optimization and hybrid cloud architecture with supporting operational process development Acts in a consulting role, supporting the Office of the CTO. Attends meetings with or on behalf of the CTO and manages action items and issues logs that require attention. Takes on small work requests and tasks for the Office of the CTO. Creates progress dashboards and metrics as part of an overall governance support role. Recommends process improvements and efficiency steps to overall benefit the department. Assist in the preparation of reports and materials for regularly scheduled project and program portfolio reviews with IT leadership. Qualifications LOCAL preferred first Additional Information Best Regards Alka Bhatia

Overview The IT Support Specialist is responsible for providing technical support to end users across the division, ensuring efficient operation of computer systems, networks, and related technologies. This role requires strong troubleshooting skills, attention to detail, and a commitment to maintaining a reliable, secure IT environment. The individual will serve as the first point of contact for technical assistance requests, perform system maintenance, and assist in infrastructure and application support as directed by the IT Operations Manager. Responsibilities Respond to and resolve hardware, software, and network support requests in a timely and professional manner. Install, configure, and maintain workstations, printers, mobile devices, and related peripherals. Support Microsoft 365 applications. Monitor end user system performance, apply updates, and ensure endpoint security compliance. Provide support for conference rooms, A/V systems, and presentation equipment. Maintain accurate documentation of technical procedures, system changes, and support incidents. Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems. Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle. Provide end-user training and guidance to promote technology adoption and best practices. Provide hands-on support and lifecycle management for mobile devices Qualifications Associates or Bachelor's degree in Information Technology, Computer Science or equivalent experience 2-4 years of experience in IT Support, systems administration, or helpdesk operations Technical Skills Proficiency in Windows operating systems. Experience with Microsoft 365, SharePoint, and Teams. Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Familiarity with endpoint protection, backup systems, and remote management tools. Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus. Basic understanding of PowerShell or scripting for automation is advantageous. Additional Requirements Strong communication and interpersonal skills with a professional, service-oriented demeanor. Proven problem-solving ability and attention to detail. Capable of working independently or collaboratively. Demonstrated reliability and discretion when handling sensitive data. This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department's commitment to quality service and operational excellence. Associates or Bachelor's degree in Information Technology, Computer Science or equivalent experience 2-4 years of experience in IT Support, systems administration, or helpdesk operations Technical Skills Proficiency in Windows operating systems. Experience with Microsoft 365, SharePoint, and Teams. Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Familiarity with endpoint protection, backup systems, and remote management tools. Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus. Basic understanding of PowerShell or scripting for automation is advantageous. Additional Requirements Strong communication and interpersonal skills with a professional, service-oriented demeanor. Proven problem-solving ability and attention to detail. Capable of working independently or collaboratively. Demonstrated reliability and discretion when handling sensitive data. This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department's commitment to quality service and operational excellence. Respond to and resolve hardware, software, and network support requests in a timely and professional manner. Install, configure, and maintain workstations, printers, mobile devices, and related peripherals. Support Microsoft 365 applications. Monitor end user system performance, apply updates, and ensure endpoint security compliance. Provide support for conference rooms, A/V systems, and presentation equipment. Maintain accurate documentation of technical procedures, system changes, and support incidents. Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems. Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle. Provide end-user training and guidance to promote technology adoption and best practices. Provide hands-on support and lifecycle management for mobile devices

POS IT Support Specialist Business Machines Company is looking for a dedicated IT Support Specialist to assist customers with their Point of Sale systems. The ideal candidate will not only have a strong interest in technology and problem-solving but will also embody our core values. We seek individuals who take initiative, embrace continuous learning, and are committed to delivering exceptional service. If you align with our values and are eager to make a meaningful impact, we encourage you to apply! Our Core Values Do What's Right, Always Integrity, honesty, and genuine care for people drive every decision. "Whenever we have an opportunity, let us work for the good of all" - Galatians 6:10 Serve Others with Purpose Deliver value by working together, intentionally using our gifts to serve and share knowledge. "Serve one another with whatever gift each of you has received." - 1 Peter 4:10 Own It, Solve It Take responsibility, figure things out, and deliver solutions that work. Have a drive to complete tasks and understand your capabilities. "Let us love, not in word or speech, but in truth and action." - 1 John 3:18 Relentless Improvement Every day is an opportunity to get better, smarter, and stronger. We seek individuals who want to better themselves and continuously grow in their role. "Do not be conformed to this age, but be transformed by the renewing of the mind." - Romans 12:2 No Drama, Just Results Focus on execution, respect, and real impact. Work well within a team and prioritize customer needs. "Do not let any unwholesome talk come out of your mouths, but only what is helpful for building others up according to their need." - Ephesians 4:29 A Day in the Life of an IT Support Specialist Your day begins by reviewing open tickets and checking for any overnight requests that need follow-up. Incoming customer calls are first handled by our dedicated dispatcher, who logs issues and creates support tickets. Based on priority, tickets are either placed in the queue for a callback or escalated for immediate resolution. As new tickets are assigned throughout the day, you will assist customers with troubleshooting technical issues, optimizing system functionality, and providing training. Common support tasks include working with receipt printers, tagging machines, handheld devices, POS registers, touch screens, and credit card readers. Additionally, you will help customers with software-related needs, such as creating sale batches, running reports, resetting passwords, and configuring new items. Beyond issue resolution, you will continuously expand your knowledge of the POS software, its features, and best practices for setup and implementation. Understanding our customers' businesses allows you to provide tailored solutions that improve their operations. Scheduled software upgrades and implementations are performed after hours to minimize disruption to businesses. Collaboration is key in this role, as you will work closely with colleagues and escalate complex issues to developers when necessary. You will document the details of customer interactions, troubleshooting steps, and solutions to ensure efficient follow-ups and improve our internal knowledge base. Your regular schedule runs from Monday through Friday, 8:00 AM - 5:00 PM, with a one-hour lunch break. While most support work occurs during these hours, you will also participate in a rotating on-call schedule (approximately 13 weeks per year) and assist with scheduled after-hours upgrades when needed. At the end of the day, you will review unresolved tickets, ensure customers are updated on their inquiries, and document any new solutions. Your ability to stay organized, prioritize tasks, and deliver high-quality support is essential to success in this role. Compensation & Benefits We believe in rewarding our employees for their hard work and dedication. As an IT Support Specialist at Business Machines Company, you will enjoy: Competitive compensation ranging from $16.30 - $25.19/hr, depending on experience. A company-provided cell phone and laptop. Medical and dental coverage with 85% of individual premiums and 65% of family premiums covered. Short-term and long-term disability insurance. Paid holidays (New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day) Start accumulating 2 Weeks Paid Time Off (Includes Sick Time) A 401K retirement plan with a 3% company match (1-year waiting period). Participation in an Ownership Thinking incentive program, including 20% profit sharing. Our team culture fosters support, collaboration, and professional growth. If you're looking for a company that values your contributions and invests in your success, we encourage you to apply! Job Qualifications Desired Skills & Competencies: Strong analytical and problem-solving abilities with a passion for understanding and troubleshooting technology. Effective communication and interpersonal skills to collaborate with team members and assist customers effectively. A proactive and self-motivated approach to work, with the ability to adapt to new challenges and complete tasks efficiently. A commitment to ongoing learning and professional development, striving to improve every day. Strong organizational skills and the ability to prioritize tasks in a fast-paced environment, delivering real impact. Preferred Qualifications: Prior experience in a help desk or IT support role. Exposure to troubleshooting hardware and software issues. Familiarity with networking principles, databases, and Microsoft Excel. Background in the Grocery, Pet, Thrift, Liquor, or Meat Market industries. Certifications such as A+, Network+, experience with Progress OpenEdge, or Google IT Certification (preferred but not required). Education & Additional Requirements: Associate's degree, technical school graduate, or high school diploma. Ability to work overtime as needed. Valid driver's license with a clean driving record. If you are a detail-oriented, customer-focused professional with a passion for problem-solving and technology, and if our core values resonate with you, we encourage you to apply and join our team!

Job Description Why Dakkota For over 24 years, Dakkota Integrated Systems has delivered excellence through precision-engineered, build-to-order vehicle components from cockpits to fascia assemblies. Our award-winning team combines advanced lean manufacturing, strong product development, and a highly efficient supply chain to meet customer demands with reliability and innovation. If you're looking for a company that empowers you to grow while driving excellence, collaboration, and innovation to create real impact, we'd love to meet you. The role We are seeking a strategic and solutions-oriented IT Administrator (Production Support) to drive the reliability and performance of our production technology systems. This role is responsible for maintaining and optimizing critical IT infrastructure that supports manufacturing operations, including broadcast systems, error-proofing tools, printers, and customer communication interfaces. The ideal candidate is an innovative, data-driven professional with a passion for leveraging technology to enhance operational efficiency, reduce downtime, and foster a culture of continuous improvement and growth. What You'll Do Ensure System Uptime & Reliability: Provide technical support to production teams by minimizing downtime and resolving issues related to equipment, tooling, and system performance using structured problem-solving and analytical techniques. Maintain Production IT Infrastructure: Oversee the operation and maintenance of production-related broadcast systems, error-proofing technologies, printers, and customer communication interfaces (both hardware and software). Manage Backup & Redundancy: Maintain and manage backup systems, spare hardware components, and software configurations to ensure business continuity and rapid recovery in case of system failures. Support Continuous Improvement Initiatives: Collaborate on departmental projects including Value Analysis/Value Engineering (VA/VE), Six Sigma, and other process improvement activities involving IT systems. Develop Documentation & Recovery Plans: Create and update system operation manuals, disaster recovery procedures, and technical documentation for all production-related IT systems. Record & Report Activities: Accurately document all IT-related activities, incidents, and resolutions in accordance with company standards and compliance requirements. Ensure Safety Compliance: Follow all company protocols for emergency evacuation and contribute to maintaining a safe working environment for all employees. Perform Additional Duties: Carry out other responsibilities as assigned by management to support IT operations and organizational goals. Who you are High School Diploma or equivalent required; Associate's degree or higher in Information Technology, Computer Science, or a related field preferred. Minimum of 2 years of college education or an equivalent combination of education and relevant experience. At least 1-2 years of hands-on experience in IT support within manufacturing or assembly operations. Strong proficiency in Windows-based applications and database management systems. Demonstrated leadership, organizational, and communication skills with the ability to collaborate across teams. Proven ability to handle sensitive and confidential information with discretion and integrity. Health, Safety, Risks and Physical Demand Requirements Standing and sitting in office and manufacturing environment, normal amounts of computer work, lifting of computer equipment up to 70 lbs. Up to 25% of travel may be required Life at Dakkota Our success is rooted in meaningful relationships and a culture that feels like family. We champion compassion, respect, and work-life balance, while supporting each team member's personal and professional growth. Through ongoing development, competitive pay, and a comprehensive benefits package, we empower our people to thrive both at work and in life. Our benefits include paid time off, medical, dental, and vision coverage, and a 401(k) plan for eligible employees. Explore everything we have to offer at Dakkota Careers!

About Us Contemporary Amperex Technology Kentucky (CATK) is the US battery manufacturing subsidiary of Contemporary Amperex Technology Co., Limited (CATL). CATL is a global leader in research, development and manufacturing of battery energy storage system for vehicles, grid scale, and maritime applications. In 2024, CATL accounts for over 37% of global EV battery installed capacity. CATL has been the largest battery manufacturer in the world for the last 7 years. The Company is committed to providing cutting-edge solutions for global new energy applications. Our Vision Strive to be a global premier innovative technology corporation, deliver excellent contribution to green energy resolution for mankind, and provide a platform of pursuing the spiritual and material well-being for employees! Job Overview: To better serve the global auto industry electric vehicle trend in the United States, CATL, through its U.S.-based subsidiary, CATK, is seeking a talented and experienced IT Systems Engineer to join our local team. As an IT Systems Engineer at CATK, you will play a key role in integrating and optimizing enterprise systems such as ERP, OA, SRM, WMS, QMS, and others. You will be responsible for demand analysis, system design, implementation, troubleshooting, and performance optimization. Additionally, you will oversee the construction, maintenance, and support of operation systems and mobile applications, providing technical expertise and ensuring seamless functionality. Essential Functions: Lead the demand analysis, scheme design, and implementation promotion of ERP, OA, SRM, WMS, QMS, and other enterprise systems to meet business requirements and enhance operational efficiency. Troubleshoot and optimize performance of ERP, OA, SRM, WMS, QMS, and other systems to ensure reliability and effectiveness. Develop and maintain operation systems and mobile phone applications, including construction, operation, maintenance, and technical support. Collaborate with cross-functional teams to integrate business requirements with information systems, improving overall business performance and user satisfaction. Ensure seamless database operation, configuration, and maintenance, leveraging proficiency in programming languages such as Python, C/C++, Java, or JavaScript as needed. Document system configurations, procedures, and best practices to facilitate knowledge sharing and support continuous improvement initiatives. Minimum Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience in integrating and optimizing ERP, OA, SRM, WMS, QMS, and other enterprise systems in a manufacturing environment. Strong understanding of business systems and logic, with the ability to align technology solutions with business objectives. Proficiency in at least one programming language (Python, C/C++, Java, JavaScript, etc.) and database operations. Experience in system troubleshooting, performance optimization, and maintenance. Excellent communication skills and ability to collaborate effectively with cross-functional teams and stakeholders. Ability to maintain a full-time work schedule with regular in-person attendance is required for this position. Ability to interact professionally with individuals of varied backgrounds and skill level. Physical Requirements: Ability to move around work sites, which may include walking, standing, and climbing ladders or stairs. Flexibility to bend, kneel, or crouch, particularly when inspecting installations or troubleshooting. Capability to lift and carry moderate weights, typically up to 25-50 pounds. Occasional lifting of heavier items may be required. Ability to work in various environments, including offices, construction sites, and manufacturing facilities. Willingness and ability to travel to various job sites, which may require driving or other forms of transportation. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage. 401(k) retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. ***CATK is an Equal Opportunity Employer*** The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.