Technical support engineer jobs in Bell, CA

MANTECH seeks a motivated, career and customer-oriented Network System Administrator III to join our team in Los Angeles, CA. The primary function is working with Special Access Program (SAPs) and other classified networks supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Install, maintain, audit and support a secure MS Windows network environment and limited web/data application service. Maintain internet applications and protocols IP, TCP, HTTP, HTTPS, FTP, & SSL. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Interface with local customers and provide IT related support to quickly resolve problems. Perform periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes. Perform scheduled tape backups on systems as required. Manage data backup library to include storage of tapes, disks and other magnetic media at the customer's location and off-site storage facilities as required. Attend planning and requirements meetings with IT staff, Program Managers and customers as required. Minimum Qualifications: Bachelor's degree in a related area; an additional 4 years of related experience might be considered for a degree. 6+ years of related experience. 4+ years of relevant SCI experience. Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 such as CompTIA Security + CE, within 6 months of the date of hire. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents. Preferred Qualifications: 2+ years of SAP-related experience highly desired. Ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel). Possess a high degree of originality, creativity, initiative requiring minimal supervision. Requires travel within the organizational Area of Responsibility (AOR) (note - could be extensive and will include both air and ground transportation). Clearance Requirements: Current Top-Secret Clearance with SCI Eligibility. Eligibility for access to Special Access Program. Information Willingness to submit to a polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: The IT Coordinator will be responsible for ensuring the smooth operation of our IT infrastructure, including Windows and Mac client troubleshooting, network monitoring, troubleshooting and optimization. This role involves collaborating with various departments to support their IT needs, managing IT resources, and providing technical support to employees. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to manage multiple tasks efficiently. Key Responsibilities: 1. Employee Support and Troubleshooting: Provide technical support for Windows and Mac operating systems, including installation, configuration, and troubleshooting. Assist users with software and hardware issues, ensuring minimal downtime and efficient resolution of problems. Maintain and update computer systems, ensuring all devices are running the latest software and security updates. 2. Network Monitoring and Optimization: Monitor network performance to identify and resolve issues proactively. Troubleshoot network problems, including connectivity issues, latency, and security concerns. Optimize network performance by configuring and maintaining network devices such as routers, switches, and firewalls. Ensure network security by implementing and managing appropriate security measures and protocols. 3. General IT Coordination: Manage and coordinate IT resources, including hardware, software, and peripheral devices. Maintain an inventory of all IT assets, ensuring proper documentation and tracking. Assist in the planning and implementation of IT projects, ensuring they are completed on time and within budget. Develop and maintain IT policies and procedures, ensuring compliance with organizational standards. Provide training and support to employees on IT systems and applications. 4. Collaboration and Communication: Collaborate with various departments to understand their IT needs and provide appropriate solutions. Communicate effectively with stakeholders, providing updates on IT projects and issues. Liaise with external vendors and service providers to ensure timely and effective delivery of IT services. 5. Continuous Improvement: Stay updated on the latest technology trends and advancements, recommending improvements and upgrades to the IT infrastructure. Participate in ongoing training and professional development to enhance technical skills and knowledge. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as an IT Coordinator or similar role. Strong knowledge of Windows and Mac operating systems. Experience with network monitoring, troubleshooting, and optimization. Familiarity with network security practices and protocols. Excellent problem-solving and analytical skills. Strong organizational and multitasking abilities. Effective communication and interpersonal skills. Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus. Working Conditions: Office environment with occasional requirements to work outside regular business hours to address urgent issues. Some physical effort may be required for tasks such as lifting and moving IT equipment. Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

SNF Payroll & HR serves skilled nursing facilities and other lines of business across the United States. Taking the time to understand our clients' labor force and HR needs, we create a tailored software solution for them that incorporates workforce management, applicant tracking, talent management, learning management, and performance management plus employee data. We help our clients leverage all the benefits of HR analytics with tailored payroll and benefits software. That way they can leave the back-end process to us, and get back to doing what they do best: serving their patients and customers! Who We're Looking For: We're searching for a motivated, high-caliber professional who thrives in a fast-moving environment where accuracy, innovation, and client service truly matter. In this role, you will strengthen the operational backbone that powers our Payroll & HR services across the healthcare industry. You will tackle complex data challenges, build smarter workflows, and bring clarity to the numbers that drive critical decisions for our clients. You're someone who is both detail-obsessed and big-picture aware. You learn quickly, communicate clearly, collaborate naturally, and bring a genuine drive to elevate processes, solve problems, and deliver exceptional results. If you're hungry for ownership, ready to grow, and excited to make a measurable impact, you'll excel here. Job Overview: The Payroll Intelligence & Systems Specialist is responsible for overseeing all core data, compliance, and reporting functions on behalf of our clients' operations within the healthcare sector. This role ensures accurate and timely PBJ submissions, maintains integrity of general ledger outputs, manages system configurations across our HRIS/Payroll platforms, and delivers high-quality operational reporting as a pivotal service of SNF. The ideal candidate is detail-driven, technologically savvy, and familiar with healthcare payroll and staffing requirements. Key Responsibilities: Payroll-Based Journal (PBJ) Management Prepare, validate, and submit all PBJ files to CMS for skilled nursing and healthcare clients. Ensure accuracy of hours, job codes, pay types, and facility census data. Monitor submission windows and proactively communicate deadlines and discrepancies. Work with facility administrators, schedulers, and payroll teams to resolve PBJ data issues. Maintain audit trails and documentation for compliance. General Ledger (GL) & Financial Mapping Maintain and update GL mappings for payroll and labor cost allocations. Perform regular audits to ensure accurate postings to client financial systems. Collaborate with Accounting departments to troubleshoot variances or missing entries. Provide support during month-end close related to payroll journal entries. Systems Administration & Configuration Serve as the internal expert for our HRIS/Payroll platform (Isolved). Manage system setups, configuration changes, user permissions, and integrations. Identify system inefficiencies and recommend workflow or configuration improvements. Act as liaison with vendors for enhancements, troubleshooting, and escalations. Support new client onboarding with system builds, GL mapping, PBJ setup, and data validation. Reporting & Analytics Create and maintain standard and custom reports for clients and internal leadership. Ensure accuracy and consistency across labor, payroll, compliance, and financial reports. Analyze trends related to overtime, labor costs, staffing compliance, and productivity. Provide insights that support operational decisions and client performance. Qualifications 3-5 years of experience in payroll, HRIS administration, PBJ management, or related healthcare operations. Strong understanding of CMS PBJ rules, job codes, and reporting structures (healthcare required). Experience with GL mapping, payroll journal entries, and labor cost reporting. Proficiency with HRIS/Payroll systems (e.g., Isolved, UKG, Paylocity, ADP, or similar). Advanced Excel skills (v-lookups, pivot tables, formulas) and strong analytical abilities. · Experience supporting multi-facility healthcare organizations (SNF, ALF, Home Health, etc.). Ability to manage multiple deadlines in a fast-paced environment. Desired Traits and Skills: · Exceptional attention to detail, accuracy, and data integrity. · Proficiency in data visualization tools (e.g., Tableau, Power BI) and SQL · Familiarity with labor compliance requirements, census reporting, and scheduling workflows. · Experience with API or flat-file integrations between systems. · Strong analytical, problem solving, and critical thinking skills · Excellent communication skills to convey complex findings to diverse audiences · Familiarity with statistical analysis and machine learning concepts Salary & Benefits · 75-95k depending on experience · Unlimited PTO · Optional work-from-home two days per week after initial training period · Medical, dental, vision, and life insurance · FSA Available · 401(k) available after 1 year of service We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status or disability status, or any other characteristic protected by Federal, State or Local law.

Working along with our Chief of IT. Our network engineer will help to stream line network issues and construct better network systems to allow our medical staff to experience less setbacks and to better help our patients. Essential Duties and Responsibilities: • Maintains local area networks (LAN), wide area networks (WAN), and wireless networks • Monitor network performance and troubleshoot connectivity issues • Ensure network security and compliance with HIPAA and other healthcare regulations • Manage and monitor firewalls, VPNs, routers, switches, and other networking hardware • Collaborate with third-party vendors and IT support providers • Provide technical support to clinic staff for network-related issues • Maintain documentation of network configurations and procedures • Support secure remote access technologies for the corporate network • Assist with IT planning and upgrades to support clinic growth and relocations Cybersecurity: • Manage security protocols to protect patient data and clinic systems • Conduct regular vulnerability assessments and penetration testing • Monitor for security breaches and respond to incidents • Ensure compliance with HIPAA and other healthcare data protection regulations • Manage endpoint protection, intrusion detection/prevention systems (IDS/IPS), and email security • Collaborate with vendors and IT partners on secure system integration Education and Qualifications • 5+ years of experience in network engineering or IT infrastructure • Bachelor's Degree in Computer Science or related field preferred • Strong understanding of TCP/IP, DNS, DHCP, and VPN technologies • Experience with Cisco, Meraki, HP Aruba switches, or similar networking equipment • Familiarity with healthcare IT systems and HIPAA compliance is a plus • Excellent problem-solving and communication skills • Ability to work independently and prioritize tasks in a fast-paced environment Experience of networking and remote access solutions • Knowledge of cybersecurity best practices • Certifications such as CCNA, CompTIA Network+, or equivalent Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk or hear. The employee is occasionally required to use hands to handle, or feel objects, keyboard or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Disclaimer This position requires compliance with Health Center's written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the QI Director'sregular performance evaluation. Failure to comply with Health Center's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center's Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center's Compliance Program Policy and Procedure. I have reviewed and understand the job functions required of me for the position in employment with T.H.E. Clinic, Inc. I understand that T.H.E. Clinic, Inc. reserves the right to modify job duties or job descriptions at any time

Job Details 0T534 CA - El Monte, CA Full Time $29.22 - $35.20 Hourly 1st ShiftDescription Who we are: The Gill Corporation is one of the world's largest manufacturers of honeycomb, high performance floor panels, cargo compartment liners and original equipment for passenger and freighter aircraft. The company also excels in many other types of reinforced plastics including interior sandwich panels for creating structures such as aircraft galleys and bulkheads, honeycomb core and related products. The Gill Corporation is seeking an IT Support Specialist to be the primary resource for the ad hoc service and routine maintenance of company hardware and systems. Works under the close direction of senior personnel and possess a moderate understanding of general aspects of the job. Reporting to the IT Operations Manager, they will perform but not be limited to the following responsibilities. Responsibilities: Responds to end-user phone, email or chat requests for support to resolve basic computer application, system, device, access or performance issues. Escalates problems to appropriate levels or teams. Maintenance of endpoint protection software as well as inventory management applications. May support installs or upgrades of software or devices, set up user profiles or reset passwords PC software and hardware installations, configurations, upgrades with supervision Preparation of user and technical documentation. Adheres to IT standard work processes and suggests improvements to policies and procedures. Other essential duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications and Education (Required) 0-2 years practical experience Completed Associates degree or certificate program in computer technology. Strong customer service skills ITAR Requirement: This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. The Gill Corporation is an Equal Opportunity Employer . Applicants for all job openings are welcome and will be considered without regard to race, religious creed, color, age, sex, gender identity, gender expression, genetic information, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. The Gill Corporation provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disability Act and applicable state and local law. If you require an accommodation in the application process, please notify the Human Resources Department

Job Description The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.

Our client is seeking a Network Engineer to join their company for a full-time, direct hire position. The Network Engineer will design, implement, and maintain secure, high-performing nationwide network infrastructures, establishing standards, analyzing and resolving complex issues, and ensuring reliable connectivity aligned with business objectives. Location: Onsite in Santa Ana, CA Compensation: This job is expected to pay about $125,000-135,000 plus benefits What You'll Do: Designs secure network solutions that maximize the sharing of applications, information, and resources across the company. Coordinates with multiple vendors/departments to procure network-related hardware, software, and services. Investigates and resolves problems, inefficiencies, and performance issues. Evaluates, tests, recommends, and implements specific network solutions. Develops advanced/leading-edge technologies and/or concepts. Mentor junior network admin and engineer. Independently analyzes and provides innovative solutions to network engineering and design projects. Reverse engineer and develop solutions/strategy for onboarding and converting acquired companies into FBM's standard network technology stack. What Gets You the Job: Bachelor's degree in Computer Science, Information Technology, or related field or equivalent years of experience . 5+ years of relevant experience in Network Engineering role. Expert knowledge of TCP/IP and common routing protocols such as OSPF, BGP, HSRP and QoS Expert knowledge of common LAN, WAN, WLAN and SD-WAN architectures and methodologies Expert knowledge of network security including firewalls, intrusion detection and prevention, LAN segmentation and network access controls Expert knowledge of public cloud hosting network features, strong preference given towards Microsoft's Azure platform Proficient in disaster recovery environments and business continuity Experience with Cisco, Palo Alto Firewalls, Palo Alto Panorama, Palo Alto Prisma Access, Meraki, and VeloCloud SDWAN is a strong plus. Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration. Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

The Technical Support Specialist II provides technical guidance to the sales team and customers, assisting with engineering, technical, or scientific inquiries related to products and services. Key Responsibilities: Offer technical support via email, phone, and on-site visits as needed. Assist customers and sales teams with product specifications, usage, and troubleshooting. Review blueprints and technical documents to support product trials and machining recommendations. Develop cost estimates and evaluate potential production improvements through product usage. Propose equipment, process, or material modifications to enhance efficiency and reduce costs. Conduct technical training for clients and internal teams. Monitor industry trends and competitor activities. Prepare technical reports and maintain accurate documentation. Qualifications: Bachelor's degree in Industrial Engineering or equivalent experience (4+ years in technical support). Bilingual in Korean and English. Strong analytical, problem-solving, and customer service skills. Proficiency in CRM, database, and CAD/CAM software (Siemens NX preferred). Work Environment & Physical Demands: Ability to travel for on-site support as needed. Occasional exposure to industrial environments with moderate noise levels. Requires standing, walking, and using hands for technical tasks. Reasonable accommodations can be provided for individuals with disabilities.

Job Details Hiller Los Angeles - Orange, CA $34.91 - $40.72 HourlyDescription The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization. Pay Range: $34.91/hour - $40.72/hour Key Responsibilities: Respond to incoming support requests in a timely and courteous manner. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. Document and track all support requests in a help desk ticketing system. Escalate complex issues to higher-level support staff as needed. Install, configure, and maintain software applications and operating systems. Perform regular maintenance tasks on hardware and software systems. Provide end-user training on software applications and systems. Communicate technical information to non-technical users in a clear and concise manner. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. Other duties as assigned. Qualifications What We Are Looking For: Bachelor's degree in computer science or related field preferred. CompTIA A+ certification or equivalent experience required. 2+ years experience working in a help desk or technical support role. Tier 2 experience preferred. Proficiency in Windows operating systems. Knowledge of networking concepts and protocols. Familiarity with common IT problems and their solutions. Knowledge of IT security best practices. Awareness of the company's IT policies and procedures. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Technical skills to diagnose and fix hardware and software issues. Ability to effectively explain technical issues to non-technical staff. Customer service skills to provide a positive experience for staff seeking help. Ability to manage multiple issues simultaneously. Capability to learn new technologies quickly. Ability to work under pressure and manage stressful situations. Capability to work effectively in a team and collaborate with other departments. Ability to work independently and as part of a team. Physical Requirements: Manual Dexterity: This is often required for tasks such as assembling and disassembling hardware, connecting cables, or handling small components. Visual Acuity: Technicians often need good vision to read small text on screens, identify specific hardware components, or discern color-coded wires. Sitting and Standing: Many IT Help Desk roles involve long periods of sitting at a desk. However, they may also require standing, such as when setting up hardware or moving around the office to deal with on-site issues. Lifting: Depending on the setup, technicians may need to move or lift moderately heavy equipment, like desktop computers, servers, or printers. Stamina: In some cases, working overtime to resolve urgent issues or complete important updates might be necessary, which requires stamina. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.

Appointment Type * Probationary 1 Bargaining Unit * Unit 9 - CSUEU - Technical Support Services 1 Job Search Category/Discipline * Administrative 1 Time Basis * Full Time 1 PTOC Instructional Support Technician Apply now Job no: 553171 Work type: Staff Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time Job No: 553171; 11/17/2025 INSTRUCTIONAL SUPPORT TECHNICIAN Instructional Support Technician II Chemistry & Biochemistry Salary Range: $4,595-$6,694/Monthly (Budgeted Hiring Salary Range $4,595-$4,876/Monthly) Work Schedule: Full-Time, Monday-Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions: Under the general supervision of the Chair of the Chemistry and Biochemistry Department, the incumbent will provide comprehensive support of chemistry and biochemistry teaching laboratories, including setup, clean up, chemical material preparation, instrument set up and calibration, and stockroom maintenance. The incumbent is responsible for the purchase of chemicals, glassware and lab supplies for the department as well as maintaining all documentation including the department ledger, invoices, and credit card statements. The internal records must be periodically reconciled with the University's ledger. The incumbent must be able to track purchases from several funding sources and categories. The incumbent may be called upon to assist and advise professors with their research or faculty development purchases. The incumbent will coordinate equipment repair with department equipment technicians and with contracted specialists. Required Qualifications & Experience: Equivalent to three years of experience providing instructional support services for a related unit or discipline, or in producing materials or supplies, or repairing equipment in a discipline related to the area to which assigned. Or equivalent to four years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment, and in a discipline related to the area to which assigned, may be substituted for two years of the required experience. Incumbent must have the ability to operate relevant scientific equipment and computer interfaces; plan, organize and schedule activities; maintain records; adjust and perform simple maintenance on technical and scientific equipment; read and write at a level suitable for records maintenance and project needs. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications: Bachelor's degree from an accredited four-year college or university in a related field. Closing Date: Review of applications will begin on December 2, 2025, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line ************** 24-hour Dial-A-Job Line ************** Advertised: Nov 17 2025 Pacific Standard Time Applications close:

Full-time Description The William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities. The company owns and operates the StorQuest Self Storage portfolio of storage assets. When you join The William Warren Group family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place. How you will make a Difference: As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You'll provide technical assistance to employees, troubleshoot issues, and maintain our systems. Technical Support Provide Tier 1 and Tier 2 technical support for end-user hardware, operating systems, applications, and remote connectivity issues. Manage the help desk ticketing system (e.g., ServiceNow, SuperOps), documenting all requests, resolutions, and adherence to Service Level Agreements (SLAs). Develop and maintain comprehensive IT documentation (KB articles, internal SOPs) to empower users and optimize help desk efficiency. Troubleshoot and resolve intermediate network issues, including LAN/WAN connectivity, Wi-Fi access points, and VPN client issues for local and remote offices. User Management Manage the full user lifecycle (onboarding, transfers, offboarding), including provisioning and deprovisioning access to enterprise applications (e.g., Active Directory/Azure AD, M365/Google Workspace). Configure, deploy, and maintain end-user devices (laptops, monitors, mobile phones) and install/manage standard software applications. Manage the logistics of equipment distribution, shipping, and inventory tracking for branch and remote employees. Provide IT support for physical office setup and staff relocations. System Maintenance Maintain a current and accurate IT Asset Inventory (hardware and software licenses). Oversee and manage relationships with external IT vendors for key services like telephony (VoIP), ISP, and physical security systems. Other Duties: Flexibility to assist with projects and tasks outside of the primary scope as needed by the business. Please note that you may be asked to perform a variety of duties from time to time, which may not fall strictly in your job description. For a variety of business, safety, and technical reasons, it is necessary that all positions at WWG maintain a high level of flexibility in reference to duties you will be expected to perform. What Makes this Opportunity Awesome: $69,000-$71,000 per year plus Bonuses Make a difference and have a positive impact. Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities. Contribute creatively to the organization's success by generating new and useful ideas About You: Experience: Minimum 3+ years of professional experience in an IT Support or Help Desk role (Tier 1/2). Education: BA/BS degree in Computer Science, Information Technology, or a related field is preferred. Essential Technical Expertise Expert proficiency in supporting and troubleshooting Microsoft Windows 10/11 and strong familiarity with mac OS environments. Hands-on experience with managing user accounts, groups, and permissions in Active Directory (AD) and/or Azure Active Directory. Proven experience with Google Workspace (G Suite) administration and user management. Foundational understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity. Direct experience utilizing and managing a help desk ticketing system (e.g., ServiceNow, SuperOps). Demonstrated ability to configure, deploy, and repair desktop/laptop hardware, mobile devices, and peripherals. Critical Soft Skills Exceptional Customer Service: Proven ability to build strong working relationships while maintaining a professional and patient demeanor, even under pressure. Communication: Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical users. Problem-Solving & Autonomy: Excellent problem-solving and analytical abilities; ability to work independently, research and resolve complex issues, and quickly adapt to new technologies. Organization & Adaptability: Exceptional organizational skills with the ability to manage multiple competing priorities, allocate time effectively, and thrive in a fast-paced environment. At The William Warren Group, we believe in the talent of our people. It is our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It is what makes us uniquely WWG. Ready to create the extraordinary? Come join us! Additional Perks for eligible employees: Medical, Dental and Vision 401(k) with Matching Contributions Paid Time Off (PTO) Holiday Perks Performance-based Bonus Team-building Events & Activities Employee Assistance Program Pet Insurance The William Warren Group and StorQuest say NO to drugs Equal Employment Opportunity WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status. To learn more about our awesome company check us out on ********************* and to apply visit *********************/careers

WHO WE ARE: We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, Hydroponic farming and Rain Water/Grey Water collection systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. Job Title: Manager of IT Support Reports To: Chief Executive Officer Job Location: In-Office RESPONSIBILITIES: The Manager of Technical Support will be supporting a group of Technical Support representatives that provide support to our products. Our EV Chargers are all connected to a platform on the cloud which allows for remote troubleshooting, configuration, and software updates. Using your communication skills, you will diagnose problems, assess needs, and create solutions to resolve issues and convey them to clients. As needed, you will be able to access our Engineering organization to get advanced guidance and support: The Manager of the Technical Support team (MTS) is responsible for the overall customer relations by providing leadership and direction as they act as the customer escalation advocate within ZIS Services This position will manage and lead a team of professionals that have direct contact with the customers, share knowledge and experience with colleagues, have the internal knowledge to understand the correct path to direct technical or material issues, ensure a satisfactory conclusion in a timely manner and with a focus on customer satisfaction. The MTS ensures their respective teams both monitor and measure spare and repair management through backlog alignment, and identify support solutions to prevent delays in Service. The MTS is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. Responsible for recruitment, mentoring, development, and creating a customer-focused environment within the team. Provide the team support with direction for the group's overall continuous improvement. Set challenging targets and objectives for the team and ensures understanding to create accountability to achieve the highest levels of support. Continually strive to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution. Build new and develop long-lasting relationships with customers senior-level management Accompany respective team members to on-site customer meetings as required such as Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc. Use your technical knowledge to identify and resolve network and hardware problems; including those related to the integration with 3rd party equipment and solutions (e.g., roaming) Provide support and cooperate with the Engineering teams of Electric Vehicle manufacturers, Fleet Managers, Field Technicians, as well as owners of our charging stations and drivers; Organize your work, communicate via our case management system, and also maintain direct phone communication with the relevant internal and external parties; Help coordinate the installation/repair of chargers with our field service partners and assist customers with the activation and configuration of their chargers. You evolve and adapt along with the company as it innovates and develops our products and services, keeping up with the E(V)revolution! Identifies, investigates, and resolves users' problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. Consults with users to determine steps and procedures taken to identify and resolve the problem. Applies knowledge of computer software, hardware, EV Chargers, and procedures to solve problems. Collaborates with programmers to explain errors and/or recommend modifications in programs. Arranges service by software or hardware vendors to repair or replace defective products. Performs other related duties as assigned. REQUIREMENTS: Proven customer support experience. Salesforce experience is a plus. Track record of over-achieving quota. Strong phone contact handling skills and active listening. Familiar with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. College Degree, with a preference in Engineering or Computer Science. Minimum five years experience in a supervisory role. Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Company: Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We're not just seeking to change how our cars work - we're seeking to change the way we drive. At FF, we're creating something new, something connected, and something with a true global impact. Your Role: As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction. Responsibilities: Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems. Documents resolution of incidents and service request in the IT Service Desk Management system Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance Support client system standards and security policies under the direction of management Track and maintain IT asset inventory Install and configure client systems and applications Maintain positive relationships with Faraday Future staff Qualifications: Bachelor's Degree in Computer Science, Computer Information Systems or a related field 6+ years IT experience working as an IT Support Specialist Self-driven and highly passionate about customer-service orientation and providing excellent service Familiar with standard IT Service Desk department concepts, best practices, and procedures Experience with IT Service Desk and remote-control software Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS Experience in Office 365, Mobile Device Management, and Active Directory Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment Proven analytical and problem-solving abilities Experience working in a team-oriented, collaborative environment Strong written and verbal communications skills Strong documentation skills A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision A penchant for multi-tasking and self-starting A true sense of determination… and hopefully a sense of humor Hourly Pay Range: ($32-$35/hour DOE), plus benefits and incentive plans Perks + Benefits Healthcare + dental + vision benefits (Free for you/discounted for family) 401(k) options Casual dress code + relaxed work environment Culturally diverse, progressive atmosphere Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

ZeroTier is the fastest, most flexible solution to deploy and manage secure networks. End-to-end encryption and a robust rules engine eliminate the need for traditional VPN and SD-WAN solutions. Peer-to-peer architecture, an open-source codebase, and a vibrant global community make ZeroTier an attractive solution for hobbyists and Fortune 500 companies alike. Our vision is to provide a virtualization layer that connects every device in the world. Job Description You'll be the first dedicated community support hire in the company and have the chance to set up systems and procedures that allow us to scale. Your KPIs will be focused on improving customer experience and NPS scores. You'll be monitoring all customer touch points including our ticketing system, forums, chat and email. You'll work closely with the ZeroTier team to acquire the knowledge needed to get back to customers in a timely manner. As front line support you'll gain valuable insight into our customers that you'll need to effectively communicate to the team to help us shape the product roadmap. You'll be employee number 7 at a venture backed company destined for big things! Position is remote, but PST time zone preferred. Qualifications Experience setting up systems and procedures to handle community management Ability to effectively teach and support end users with varying degrees of computing skills Ability to assess training needs and create documentation is necessary Outstanding listening and communication skills Enjoy speaking to groups or one on one Excellent organizational and time-management abilities Assertive in procedural enforcement Experience with enterprise networking a plus Additional Information All your information will be kept confidential according to EEO guidelines.

Infrastructure & SystemsAdministrator (Manager Level) Our Blend The Coffee Bean & TeaLeaf is one of the world's largest independent and privately-owned specialtycoffee and tea retailers. In 1963 we opened our very first store, and today wehave over 1100 cafes in 21 countries, as well as our new Global Headquarters in Singapore. The Coffee Bean & TeaLeaf is on an inspiring journey to become the world's coffee and tea brand. Weare united by our passion for connecting people through the daily rituals ofcoffee and tea-viewing every cup as an opportunity to impact someone's day. Our Brew Crew is a diverseteam of hard-working optimists with a passion for learning about our craft, thepeople we serve, and the world around us. We offer the tools, the environment,and the support for you to make your unique contribution and grow as a person. Passion is contagious, andwe've got a serious case of it. If youare just as passionate as we are, come join our Brew Crew! Brew Crew Opportunity We are seeking an experienced Infrastructure &Systems Administrator to oversee and enhance the foundational IT infrastructurethat supports both our corporate and café operations. This role is responsiblefor the secure, stable, and scalable operation of our networks, systems, andcore business applications. It primarily focuses on maintaining infrastructureintegrity, managing escalated technical issues, and supporting implementationof IT projects-while working alongside global IT teams, vendors, and marketpartners. While the role may involve some direct interaction with end users, itis not primarily a frontline support function. Key Responsibilities In this role, you will work on: Infrastructure& Network Operations * Configure,monitor, and maintain local and cloud infrastructure-including servers,networks, firewalls, VPNs, and wireless access points across offices and cafésites. * Leadinfrastructure lifecycle activities such as system upgrades, patch management,hardware refreshes, and performance tuning. * Coordinateand resolve escalated network or systems issues, ensuring minimal disruption tobusiness operations. * Supportdisaster recovery planning and implementation, including backups, failovertesting, and infrastructure resilience improvements. * Documentsystem architecture, configurations, and standard operating procedures tosupport consistency and handovers. Systems& Application Administration * Administerand support key corporate and operational systems such as Office 365, POS back-officeplatforms, inventory and labor tools, and other regionally deployedapplications. * Manageuser provisioning, access rights, device readiness, and onboarding/offboardingin collaboration with support and HR teams. * Workwith vendors and global teams to deploy new technology or systems, ensuringcompliance with local market needs and standards. * Supportsystem rollouts and integration testing for local projects and deployments. ITSupport Coordination & Process Improvement * Actas the escalation point for complex or unresolved IT issues, working withfrontline support, vendors, and global service desks to drive resolution. * Provideoccasional hands-on troubleshooting for high-impact incidents or specializedconfigurations, especially for leadership or executive staff. * Contributeto the refinement of IT operational processes, including asset management,licensing, onboarding workflows, and automation opportunities. * Participate in cross-functional and regional ITinitiatives, contributing infrastructure and system expertise to broadertechnology goals. YourIngredients Qualifications & Experience * Bachelor's degree in Computer Science, Information Systems, or relatedfield preferred. * Minimum 3 years of experience in infrastructure, systems, or networkadministration. * Experience in distributed environments with multiple locations; retail,hospitality, or QSR sector experience strongly preferred. Technical Skills * Strong knowledge of network protocols, LAN/WAN, VPNs, firewalls,DNS/DHCP, and wireless infrastructure. * Experience with Cisco Meraki, Fortinet, or equivalent network/securityplatforms. * Proficiency in Microsoft Office 365, endpoint management tools, andvirtualization technologies. * Familiarity with backup systems, disaster recovery strategies, andfailover planning. * Experience administering or integrating restaurant POS systems is aplus. Soft Skills * Strong troubleshooting, diagnostic, and analytical skills for issueresolution and root cause analysis. * Ability to communicate technical concepts clearly to both technical andnon-technical stakeholders. * High attention to detail, with strong organizational and documentationskills. * Demonstrated ability to manage multiple priorities, work independently,and take ownership of solutions. * Discretion in handling confidential information and access privileges. Physical Requirements * Able to lift and move equipment up to 50 lbs. * Occasional hands-on work in office environments (e.g., installinghardware under desks or in IT closets). Performance& Rewards At The Coffee Bean & TeaLeaf, we embrace a high-performance culture that rewards and encourages ourvalues of teamwork, ownership, and respect for one another. Perks: * Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more * Discounts on our Coffee and Tea * Gym Discounts * Mobile phone plan benefits * Pay Range: $85,000-$100,00 annually with eligibility for 10% bonus * Observed Holidays * Vacation Pay * Sick Pay This is a hybrid position:Monday-Wednesday in our Los Angeles office and Thursday and Friday remote. Our'FROTH' VALUES Webelieve in the fundamental truths that guide us through ourdaily lives: * FRIENDLINESS - We go above and beyond in everything we do.Friendliness and customer-centricity is embedded in our culture. * RESPECT - We are inclusive and honor each other's values, opinions anddiversity. * OWNERSHIP - We take ownership and accountability for our individual, teamand business results, every day. * TEAMWORK - As a team, we collaborate, innovate, and leverage our diversestrengths to grow the business. * HONESTY - We live up to the highest levels of integrity by being truthfuland transparent with each other, the business and ourselves. At The Coffee Bean &Tea Leaf, we are a global company committed to representing the neighborhoodswe serve. We welcome all to apply to our Brew Crew and we value the impact ofdiversity on our culture and in our work. International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf is fully committed to Equal EmploymentOpportunity and to attracting, retaining, developing, and promoting the mostqualified employees without regard to their race, sex, gender, color, religion,sexual orientation, national origin, age, physical or mental disability,citizenship status, veteran status, genetics, or any other status protected bystate or federal law. The Coffee Bean &Tea Leaf expressly prohibits anyform of employee harassment or discrimination on the basis of any suchprotected status. The Coffee Bean & Tea Leaf provides equal employment opportunities(EEO) to all employees and applicants for employment without regard to race,sex, color, religion, gender, sexual orientation, national origin, age,disability, marital status, amnesty, or status as a covered veteran inaccordance with applicable federal, state, and local laws. This policy wasintended to comply, and The Coffee Bean & Tea Leaf so complies, withapplicable state and local laws governing non-discrimination in employment in everylocation in which the Company has facilities. This policy applies to all termsand conditions of employment, including, but not limited to,hiring, placement, promotion, termination, layoff, recall, transfers, leaves ofabsence, compensation, and training. We are dedicated to providing a workenvironment free from discrimination and harassment, and where employees aretreated with respect and dignity. We use eVerify to confirm U.S. Employment eligibility.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. We are seeking an experienced and motivated Tier 2 IT Support Specialist to join our remote IT support team. In this role, you will serve as an escalation point for complex technical issues unresolved by Tier 1 support during the weekdays. Weekend shift role is typically first line response to client incidents, service requests as well as responding to monitoring event alarms. You'll provide remote assistance to end users across multiple environments, supporting hardware, software, network, and access management issues. This position requires excellent problem-solving skills, strong communication, and a customer-first mindset. Key ResponsibilitiesPhone Support: • First point of contact for all inbound calls in the Support Call phone queue, outside of working hours. Screen all calls, assign priority, address issues and requests, or route as required. • Conduct outbound calls to customers, clients, vendors, etc. as required. • Special handling of calls as required (Sales). • Must be mature, self-actualized, patient with end-users, and able to deal with varying levels of client disaffection. Customer Support/CRM: • Field incoming help requests from clients via phone, email, & ITSM ticketing system in a helpful and courteous manner. Generate/update ITSM tickets for new and existing client issues. • Determine priority of support requests based on customer urgency and impact of the reported • incident. Build rapport, elicit problem details from clients including nature of problem & error information. • Add, update, remove, verify ITSM ticket information as needed, including security pins, questions, updates, new client onboarding/offboarding, etc. • Perform ‘scripted' and documented solutions as outlined in our KB (knowledge base), as qualified and trained. Perform functions like Account/Session lockouts, password resets, connection setup, email/mobile client setup, etc. • Record, track, & follow documentation during the incident process, including all supervisors' instructions, and successful/unsuccessful solutions applied through the final resolution or escalation. • Perform application upgrades and updates scheduled outside of working hours • Review/Triage Monitoring event alarms, decide to action or route to appropriate ticket queues • (RFQ or Virtual Infrastructure). Understand and apply policies and guidelines for escalations • Review/Code all cases coming into the ticket queue during shifts • Review and provide first contact to any cases • Actively review the KB and participate in cross-training opportunities to advance to the IT Support Specialist position. Tier 2 Support: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session. • Set up and configure virtual desktops utilizing VMware Horizon and associated applications. • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology. • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues. • Perform remote installations of client applications within a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.) • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks. • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up. • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution. • Participate in IT projects including deployments, office moves, system migrations and server upgrades. Skills, Knowledge & Expertise• 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus. • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP are a plus. • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus. • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls. • Intermediate knowledge of VMware and Hyper-V environments. • Strong knowledge of Windows Server. • Strong knowledge of Windows AD, DHCP, and DNS. • Database experience, including knowledge of SQL. • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace. • Interest in Cloud Engineering and its impact on greater business practices. • Skilled at working in tandem with a team of engineers, or alone as required. Experience: • Minimum of 3 years in a support role within a Managed Services Provider (Tier 2 escalated support). • Experience supporting/deploying virtual desktop instances, printers, mobile phone devices. • Troubleshooting network connectivity issues. • Additional consideration given for experience with event monitoring and response, especially NinjaOne RMM. EducationEducation: • Preferred: Associate's degree in information technology or a related field. • Mandatory: High School diploma or equivalent.

OSTS - Los Angeles, CA Onsite Bill Rate: * * months with possible extension As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Audio Visual Responsibilities of an On-Site Technician: * Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. * Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. * Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls * Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Technical Responsibilities of an On-Site technician: * Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site * Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. * ServiceNow ticket management; prioritizing tickets and awareness of SLAs * Supporting Microsoft Windows and MAC operating systems * Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 * Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process * Printer support (installation, configuration, relocation, and troubleshooting) * Event and Meeting Support (may occur on-site or off-site) * Occasional travel may be required to support other EY locations, client engagement sites, or off-site events * Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) * VIP/White Glove support * Occasional after-hour support may be required Interpersonal skills an On-site technician should have: * Outstanding customer service skills * Excellent communication skills * Great team mentality * Self-motivated, organized, detail oriented, ability to multi-task * Desire to learn and build a career as unique as you are Experience Requirements: * 2+ years of on-site technical support experience, or degree in related discipline EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For list for 24th year. (US) America's Greatest Workplaces for Diversity 2023 by Newsweek

TYPE OF RECRUITMENT OPEN COMPETITIVE - EMERGENCY EXAM NUMBER b2546A-EA FILING PERIOD October 2, 2025, at 9 a.m. (Pacific Time) This opportunity will remain open until the needs of the service are met and is subject to closure without prior notice. The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The Department of Mental Health is seeking qualified candidates to fill emergency Information Technology Technical Support Analyst II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Technical Support Analyst II. Installs, configures, maintains and tests computer hardware, software and peripheral equipment. Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures. Identifies trends in the reported problem calls and implements improvements. Analyzes and makes recommendations regarding user support needs or improving customer satisfaction. Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary. Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction. Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards. Configures software distribution tools. Assists in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff as needed. Coordinates equipment delivery, software licensing compliance and inventory/asset control as needed. Acts in a lead capacity to other technical staff as needed.MINIMUM REQUIREMENTS: One (1) year of experience at the level of an IT Technical Support Analyst I.* * OR- Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization. You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment. SPECIAL REQUIREMENTS INFORMATION: It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application. In order to receive credit for any certificates, such as ASL, you must include a legible copy with your application at the time of filing or within 7 calendar days of filing. * IT Technical Support Analyst I is defined as under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization. Centralized IT Organization is defined as an enterprise that has organized IT activities involving planning and decision making under the leadership of the CIO LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class III - Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. EXAMINATION CONTENT: During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. APPLICATION AND FILING INFORMATION: Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information. Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add ********************** as well as noreply@governmentjobs.com and *********************** to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Plan to submit your online application well in advance as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on **************************************** you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. DEPARTMENT CONTACT: Department Contact Name: Sheenia Stewart, Exam Analyst Department Contact Phone: ************ or ************ Department Contact Email: ************************** or ********************** Teletype Phone:************