Technical support engineer jobs in Jollyville, TX

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We'll Provide: Pay range of $28-$38 per hour Paid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learning What You'll Do: Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations Troubleshoot and resolve problems related to hardware, software, networks, and security Install, configure, and maintain various IT systems and applications Respond to tickets in accordance with SLA guidelines and document all support activities Assist with onsite and remote support for clients as needed Contribute to the development of knowledge base articles and technical documentation Participate in projects and new technology implementations Skills You'll Need: Valid license and reliable transportation to travel to client sites Minimum 2 years IT industry experience in SMB environments - MSP experience preferred Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration Familiarity with networking concepts, firewalls, and VLANs Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.) Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder Nice to Have: Experience with virtualization technologies (VMware, Hyper-V) Experience with Microsoft Remote Desktop environments Experience with ticketing systems (e.g., Autotask) Knowledge of cybersecurity best practices Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting day-to-day IT operations for internal staff. In this role, you will provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner. You will troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity. Responsibilities include password resets, printer configuration, break/fix support, onboarding setup, updating website content, supporting conference room A/V, and resolving more complex issues using documented procedures. This position requires strong communication, attention to detail, and a customer-first mindset. SEO keywords included: Help Desk Technician, IT Support, Desktop Support, Technical Support Specialist, Service Desk, Active Directory, Microsoft Azure, Windows 10 Support, Public Sector IT Jobs, Austin IT Jobs . Required Skills/Education Proven experience delivering superior customer service across multiple channels (phone, email, in-person, or chat). 2 years of experience supporting end users with varying levels of technical proficiency. 2 years of experience supporting computers, software, and systems including Microsoft Office Suite, Windows 10, and Adobe products. 2 years of experience troubleshooting information systems and resolving technical issues. 1 year of hands-on experience using Active Directory for account and access management. 1 year of experience working with cloud technologies such as Microsoft Azure. CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred. Preferred Experience 1 year of demonstrated initiative and desire for long-term career growth within an organization. Strong interest in advancing into more complex IT roles within a structured career path. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

About the Role: Seeking a Camera Lab Test Engineer to join HP's team focused on developing cutting-edge video conferencing devices and camera systems. This entry-level position is ideal for a recent graduate eager to learn and grow in a fast-paced environment. Responsibilities: Perform objective testing in camera labs for new product development, including webcams and video conferencing devices. Execute test plans for software updates, image quality, and audio-visual performance. Assist in validating AI/ML features such as facial recognition, background blurring, and audio enhancements. Document test results and collaborate with engineering teams to troubleshoot and resolve issues. Support quality assurance processes and inline testing tools during development cycles. What You'll Learn: Hands-on experience with Microsoft-certified camera labs and advanced testing methodologies. Exposure to video collaboration technologies, imaging pipelines, and ISP tuning. Training in quality assessments (IQC/OQC) and RFQ processes. Qualifications: Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field. Strong interest in camera systems, video conferencing technology, and software testing. Basic understanding of hardware/software integration is a plus. Excellent attention to detail and willingness to learn. Ideal Candidate: Curious, proactive, and eager to work in a collaborative environment. Comfortable working in labs and learning new tools and processes.

Immediate need for a talented Technical / Deskside Support IV. This is a 12+ month contract opportunity with long-term potential and is located in Austin, TX(Onsite). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-94498 Pay Range: $25 - $26 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Client Services Department They provide end user support internationally and in the US Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology Basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved Could work about 100-200 tickets a day split among 40 individuals Key Requirements and Technology Experience: Must have skills: - Technical/Deskside Support, Dell, Intune/Jamf, Windows 11/12 Windows 10 Windows 11 knowledge Client shop so needs to be familiar with Client laptops Site is a heavy Client usage community, needs to be proficient with Client OS system and Apple Devices InTune and Jant used - must be proficient with navigating those applications Azure - ability to navigate and understand logs Basic network troubleshooting skills Utilize MS Team rooms - helping with AudioVisual issue Basic networking skills needed Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)

Topkey is the leading financial automation platform built specifically for vacation rental managers. We integrate directly into PMS and accounting software to provide a unified system that automates expenses, bookkeeping, receipts, banking*, corporate cards, AP/bill pay, and more. We help property managers increase profitability by eliminating cash leakage and automating time-consuming financial workflows. As the only expense platform in the industry with direct integrations to Visa, American Express, and Mastercard, we offer unmatched accuracy and control. We're backed by investors like Felicis, a16z, and Y Combinator, and are scaling quickly. Our story has been featured in Axios, Fortune, Fintech Global , and more. Join us and help shape the financial infrastructure for the $110B hospitality market. Why You Should Join Topkey: Work That Matters: You'll be at the heart of helping customers implement, adopt, and fully leverage our platform to run their financial operations. Your work will directly influence product quality and customer outcomes. Own real outcomes: You'll work directly with operators to implement Topkey, solve accounting and workflow issues, and guide them through best practices. This is a strategic, high-leverage role focused on execution, not escalation. Work Alongside Product & Founders: You'll work directly with our Head of Technology Consulting and work closely with engineering to shape how we scale. You'll play a major role in influencing the future of our product. You will also work closely with a number of key members of the team who helped successfully scale other financial and hospitality companies like Brex and Airbnb. Join a Rocket Ship: We are growing rapidly, and this trend is not slowing down as we establish a strong product-market fit and your work will be crucial in ensuring we keep the high standard we have set on providing the best customer experience in the industry. Role Overview: We're looking for a customer facing consultant with accounting and product experience to work directly with our customers as they adopt and scale on Topkey. You'll help operators get set up, solve real financial workflows, and make sure they're getting the most out of the platform. You'll work closely with the founders, engineers, and our Head of Technology Consulting to improve the product and shape how we grow. What You'll Do: Guide new customers through implementation, setup, and training. Help operators translate accounting workflows into Topkey's system. Troubleshoot issues and surface feedback to engineering. Schedule recurring meetings with key customers to drive usage and adoption. Track customer health and proactively flag issues before they escalate. Serve as a strategic partner for high-value customers. Who We're Looking For: We're looking for someone with both technical depth and great people instincts. You'll need to be fluent in how financial operations work and able to translate that into practical outcomes for users. You're comfortable bridging gaps between accounting teams, property operators, and software engineers. You know how to ask the right questions, identify root causes, and influence product decisions through insight, not volume. You may have experience in: SaaS onboarding or implementation Accounting or ERP systems Fintech, vertical SaaS, or proptech Client enablement, solutions consulting, or customer onboarding Qualifications: 2 to 5 years of experience working in a fast-paced startup or finance team where you've been hands on with the numbers and consulting. Strong grasp of accounting fundamentals, particularly AP, reconciliation, and reporting Experience working cross-functionally with product and engineering teams Highly organized and able to manage multiple accounts and priorities Excellent written and verbal communication skills Based in or willing to relocate to Austin, TX Preferred Experience: You'll stand out if you bring one or more of the following: CPA or equivalent accounting certification Hands-on experience with ERP software such as QuickBooks, Sage Intacct, NetSuite, or Microsoft Dynamics Familiarity with ASC 606 and SaaS revenue recognition principles Prior experience leading ERP or accounting system implementations Background in an early-stage startup environment where you've helped build processes from the ground up Customer-facing experience in a B2B SaaS environment focused on product adoption or technical enablement How To Apply: If you're serious about this role, please email ***************** and *************** with your resume and a written response to the question below: Question: A customer reaches out 6 months after completing their onboarding to say they are not getting value from Topkey and are considering churning. What steps would you take, what information would you gather, and what would your next touch points be with the account and the customer?

Monitor , triage and investigate security alerts from SIEM, EDR and threat intel sources Co-ordinate incident calls, manage stakeholders, and provide real-time updates Conduct post-incident RCA and generate executive incident reports Demonstrate strong knowledge in IT controls, risk assessments, and assessment of security measures Identify opportunities to continuously innovate and improve the program and value delivered to organization Ensure successful completion of the annual supplier cyber security assessments Independently and proactively plans and performs assigned audit engagements related to security, confidentiality, integrity, information protection and availability of data Conduct cyber security assessments & evaluate in alignment to the supplier security control framework Ensure effectiveness of approved controls and drive risk remediations or changes from previous audit for existing certified suppliers Inform and advise business leaders on supplier's information security risks Provide subject matter expertise in third-party risk management. Proactively research and work in enhancing improvements to our existing process related to documentation and security assessments. Automate security assessment processes & tools to review the security controls for cloud-based applications Ability to multi-task and manage multiple global projects at the same time. Ability to work collaboratively across diverse team in a matrix type organization

Make a difference in a child's life every single day. We have immediate openings to support families in need.We're actively hiring kind, enthusiastic individuals who can start right away-or within 4 weeks of accepting an offer. If you're ready to jump in and make a positive impact, we'd love to meet you! We take every application seriously and value your time.Our hiring process is fast and thoughtful-we aim to respond within 24 hours of receiving your application. Interviews and offers typically move quickly, and you may even receive a job offer the same day as your interview. Why Join Us? At Action Behavior Centers, we're driven by our core values-learning, caring, fun, team, and excellence. We foster a diverse, inclusive, and collaborative environment where creativity thrives, and both personal and professional growth are encouraged. We believe in the potential of every individual we serve, from helping children reach life-changing milestones to supporting our team's success. In our 1:1 ABA setting, you'll work hands-on with children (18 months to 8 years) using ethical, evidence-based ABA techniques in a supportive, center-based environment. With top-tier supervision, ongoing training, and a passionate team by your side, you'll make a real impact every day! What you'll be doing as a Behavior TherapistApply the principles of one-on-one ABA therapy to help children with Autism reach their full potential by reading treatment plan and program descriptions, implementing treatment in line with written description, collecting data, writing insurance notes, and implementing feedback provided by the supervisor during observation sessions. Support the development of children in early childhood (ages 18 months to 8 years old) through engaging and fun therapeutic activities. Collaborate with a team of individuals to optimize treatment, safety, and a fun working experience throughout the center. Engage with children through play, movement, and imitation. For some kids this includes running, dancing, and singing silly songs. For others, this might look like reading a book, watching a video, or playing with cars. Keeping up with the energy and enthusiasm of the kiddos, actively engaging in play, and fostering a joyful atmosphere. Effectively and positively communicate with stakeholders (e.g., peers, families, supervisors) to coordinate activities, celebrate successes, and advocate for personal needs. Job RequirementsLift and move with children in a fast paced environment, which includes the ability to lift up to 30 lbs, bend over to pick items up off the ground, squat, quickly move around on the floor, and run to effectively stay engaged with young children, keep a tidy work environment, and maintain safety. Maintain an environment conducive to therapy ensuring the play spaces are tidy, organized, and conducive to a stimulating and enjoyable experience for the children. Multitask to balance multiple actions, decisions, or conversations in the moment while assessing prioritization and safety for all parties. Support teams by working cohesively as a center, neighborhood, and region. This may include travel to nearby centers to support, when assigned. Reliable transportation and valid driver's license required. Must be at least 18 years of age and have a Highschool diploma or GED equivalent. Complete the RBT certification process within 20 days of employment by passing a 40-hour training curriculum, hands on competency assessment, registering for an exam, and passing the board's exam. What Our Team Says We work directly within the Austin community to make a meaningful difference in the lives of children and their families.“It's a fun environment where a lot of serious work is being done and I work with such a great group of people - it is a team!” Glassdoor Review - Behavior Therapist, Austin, TX The ABC AdvantageGuaranteed Full-Time Hours: Even if patients cancel. Promotions & Raises: Every 6 months with transparent feedback and goal setting. Yearly Tenure Bonus: For eligible Behavior Technicians and RBTs. Small Caseloads for BCBAs: Focused, individualized care for each child and increased oversight by supervisors. Fully Paid Training: We cover your Registered Behavior Technician certification process. No-Cost Supervision: No pay deductions for supervision hours. No Contractual Obligation: Stay because you love it, not because you're required to. Generous Benefits & Perks: 10 holidays,10 paid time off days and 2 flex days. Health benefits covered at 90%. Free lunch every Friday. Complimentary subscription to DoorDash DashPass & Calm apps. Student loan repayment contributions. Annual celebrations, Teammate Appreciation Week, and team events. Pay Ranges Based on Experience & Education: Associates/High School: $16.00 - $24.00 Bachelors: $20.00 - $25.50 Masters: $22.00 - $27.00For entry level candidates, your first raise is earned upon certification as RBT, typically within 21 days.Experience in these fields is a plus! Childcare (nanny, babysitter, preschool teacher, tutor, etc.) Mental health professionals and advocates (QMHP, behavioral health technicians) Camp counselors, volunteers, or Sunday school teachers Degrees in teaching, special education, sociology, psychology, or related fields (any degree preferred) Experience as paraprofessionals, direct support, or life skills assistants Passion for working with children with Autism Spectrum Disorder Eagerness to join a caring, team-oriented culture See what others have said when they made the decision to grow with us on Glassdoor & LinkedInWe are a Responsive Employer - we will be in touch with you within 24 hours of applying! Please do not reach out to centers directly about your application status as they are very busy serving clients and families!© Copyright 2025

About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: + Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. + Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. + Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. + Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. + Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. + Monitor key performance indicators and quality measures for escalations and CFDs. + Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. + Provide thought leadership on serviceability, support readiness, documentation, process, and training. + Guide and support team members in professional development, performance management, and career progression. + Communicate effectively to ensure the team remains informed of company, organization, and team priorities. + Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. + Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. + Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: + 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. + University Degree in IT or a related major. + Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. + Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus MDAA, MCSA Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.

Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our team! About the Role The Technical Support Team Lead is a key queue and resource administrator in our Support organization. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them. This position will work closely with Support Engineers at all levels, focusing on overall queue and team health within the organization through impactful metrics, processes, training, and cross-functional project involvement. As needed, the Technical Support Team Lead will work with the Support Management team to identify technical needs, resources, training & education, and make recommendations to help Scale Computing innovate our products. The Team Lead is focused on the day-to-day operations of the queue, team, and resource management. Great candidates will look like this: Enjoy troubleshooting and problem-solving analytically A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions A motivated self-starter who thrives on prioritization and follow-through with a technical hands-on approach Passionately creative in mindset and has the ability to adapt quickly to evolving business needs Requirements: ResponsibilitiesQueue & Escalation Management Manage e-mail, chat, and phone queues Monitor case volume per Engineer Assist in conducting and delivering monthly case audits Identify case management enhancements & improvements as needed Identify, triage, and assign all defined support escalations including the oversight/ownership of all assigned Sales escalations and survey responses Resource Management Review all Service case assignments for the day Work with Customer Success Coordinators on post-mortem Service case reviews, audits, & feedback SOP adherence for PTO and calendar bumpers Create schedules for lunch, focus time, training, on-call, & holiday coverage Reporting Management Create and own dashboards and reporting on queue health keeping support leadership updated on trends and analytics Perform monthly case audits for each support engineer Team Management Drive support engineers positive performance through 1:1 coaching, team meetings, providing feedback during case audits Address all non-compliance or negative shifts in Support Engineer performance and provide verbal warnings for SOP non-compliance Escalate unresolved non-compliance and personnel issues to managers as needed. Reporting Structure Manage a combination of Tier 1, Tier 2, and Tier 3 support engineers Reports to Technical Support Manager Requirements, useful skills/experience 2+ Years working in a team of 10 or more Technical Support Engineers SC//Hypercore Support T2 level or above Proficient communication skills (written and oral) Time management and task prioritization skills Exceptionally motivated and motivational High attention to detail Steady composure in the face of difficult situations Experience with Scale Computing products a plus Knowledge of current Hyperconvergence, Edge technologies, and emerging trends Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations, while partnering with our varied cross functional teams to ensure a high quality for our products and a satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer at Meta, you will be given the opportunity to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications and Fintech, and combine your experience of proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering. **Required Skills:** Business Support Engineer, Networking Responsibilities: 1. Engineering Support at Scale: Collaborate with Meta's business partners and clients to provide proactive and reactive engineering-level support, troubleshoot real-time issues, and ensure high satisfaction through a scaled ticketing system for Meta Priority Products 2. On-Call Support: Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends) 3. Technical Relationship Management: Offer continuous technical support and guidance through APIs and Telecommunications Integrations, fostering deep relationships with our partners 4. Alerting & Monitoring: Develop and maintain alerting and monitoring systems to ensure high availability of partner integrations 5. Tooling & Documentation: Create and maintain tooling and documentation to assist partners with integration and adoption, streamlining the process and improving overall experience 6. Supportability & Efficiency: Improve internal operational efficiency by building tooling, leveraging AI, and implementing process optimization, enabling our team to work more effectively and efficiently 7. Data Analysis and Insight Sharing: Analyze information to identify trends and opportunities, recommend improvements, influence product roadmap, and share insights across the team to enhance the support experience 8. Product Enhancements: Collaborate with product engineering team and enhance product features while being voice of the customer 9. Leadership and Cross-Functional Collaboration: Lead cross-functional communication, manage key relationships, and coach team members to make informed decisions to prioritize resources, deliver constructive feedback and achieve common goals **Minimum Qualifications:** Minimum Qualifications: 10. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta 11. 3+ years of experience in software engineering, support engineering, reliability engineering or related field 12. Experience in programming languages such as Hack, Thrift, Python, C++, Rust, Java, and PHP, along with experience in the full web stack using SOAP or REST API technologies and architectures, front-end development with JavaScript/React, and SQL for database management 13. Understanding of network fundamentals and related technologies (TCP/IP, IP Stack, VPN, Routing) 14. Experienced in one or more of the following areas: communicating with wide ranging audiences, developing technical documentation, resolving operational issues using data, managing multiple projects, and driving initiatives in a cross-functional, global, and multilingual team environment **Preferred Qualifications:** Preferred Qualifications: 15. Master's degree in Telecommunications, Computer Networks, Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta 16. Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, AWS) 17. Understanding of SMPP, SS7, Value Added Services Platforms (SMS Firewall), and Telco Infrastructure (PGW, GGSN), or similar 18. Understanding of IT infrastructures and network protocols on different layers preferred, with demonstrated knowledge of different data exchange formats and protocols 19. Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems 20. Experience with large scale enterprise system development 21. Certified CCNA / CCNP **Public Compensation:** $109,000/year to $165,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Job Description This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm. FC is looking for an System Administrator I to join our corporate IT team! Our System Administrators act as the backbone for IT support and infrastructure serving the technological needs of the organization. They are responsible for maintaining the health of the IT infrastructure and troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves documenting and building out new network segments and spearheading IT projects as needed. FC's corporate office and other work sites operate in a Windows environment and use Microsoft 365, so System Administrators will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other device What You'll Do as an System Administrator I: · Provide tier 1 and 2 level support to employees using endpoints and applications through troubleshooting and knowledge sharing. · Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly in a mostly Microsoft/Windows environment. · Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. · Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. · Maintain complete IT documentation, including change management and knowledgebase articles for all systems in production. · Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support. · Perform routine and scheduled audits of all systems, including backups. · Work with vendors to order products and resolve complex technical problems. · All other duties as assigned. What You'll Need: · High school diploma or GED required. · Bachelor's degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience. · Five years of IT experience is preferred. Knowledge, Skills, and Abilities: · Proficiency in Windows operating systems and Microsoft Office applications required. · Proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune desired. · Proficiency with IPv4 networks, DNS, and DHCP required. · Experience with remote support solutions. · Experience using a service desk solution. Other Requirements: · Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds. · Ability to pass criminal and financial background checks. · Occasional travel may be required, up to 5%. Job Type: Full-time Pay rate: 70,000 annually Experience: · IT support: 5 years (Preferred) Work Location: Hybrid remote in Austin, TX 78704

Create the future of e-health together with us by becoming a Technical Support Engineer I At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue. Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products. Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network. Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert. Your Qualification: Minimum of two years providing technical hands-on support in a professional hardware or software environment. Technical knowledge of CGM Software and Hardware Requirements. Technical knowledge of Microsoft operating systems (Windows workstation and Server) Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring. Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals. Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration. What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Technical Staff, Systems Development Engineering As a technical Staff member of our AI Solution Engineering team, you will be responsible for investigation, evaluation, validation and producing solutions and publication ready reference architectures for GenAI Solutions based on Dell server, storage and networking products, GPUs/DPUs/SmartNICs and applications from alliance partners. You will collaborate with AI, Server, Storage, Network architects, engineers, developers, product managers, and sales staff to ensure that our AI solutions are best-in-class for customer needs while being cost-effective. Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer's strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business environment and operational objectives to help our Dell Technologies customers gain market share and increase efficiency. Join us to do the best work of your career and make a profound social impact as a Technical Staff, Systems Development Engineering on our AI solution Team in Austin Texas What you'll achieve As a senior member of our AI Solution Engineering team, you will be responsible for early investigation, evaluation, validation and producing solutions and publication ready reference architectures for GenAI Solutions based on Dell server, storage and networking products, GPUs/DPUs/SmartNICs and applications from alliance partners. You will collaborate with AI, Server, Storage, Network architects, engineers, developers, product managers, and sales staff to ensure that our AI solutions are best-in-class for customer needs while being cost-effective. You will: · Perform technical planning, analysis and hardware performance studies to meet solution requirements and perform component hardware and software integration and derive solution level requirement needed in early POC phases. · Investigate and resolve technical issues related to the system, software and solution level interoperability, functionality, performance and scaling · Engage with sales and extended teams to scope project work aligned to priorities; work with system engineers, project managers and Lab operation team members to design, develop, release and support the solution · Create presentations describing the technical details of our solutions in a format appropriate for use with sales teams and customers Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements · 10 + years of experience in architecting, developing and deploying end-to-end (infrastructure to platform to application to workload to use-cases) AI Solutions or equivalent experience · 10+ years of hands-on systems engineering with AI related experience · Experience with NVIDIA GPUS with knowledge of NVIDIA's hardware, software and management stack/Experience with Dell hardware (Servers, Storage, Networking) and software · Experience with Core AI, GenAI, ML technologies, and AI model customization methods (Inferencing, training, RAG, etc.) at scale and coupling of AI with Mod/SIM and data analysis · Hands-on experience with Kubernetes, Openshift, BCM, Slurm, Desirable Requirements · BS/MS or equivalent experience in Electrical Engineering, Computer Science · Hands-on experience in dealing with Block, File and Object Storage/Experience with various GPU silicon technologies including NVIDIA, AMD and Intel · Experience with containerized programming environments (+ Portability) · Experience on AI tools and Models, including Hugging Face, Meta, ML Frameworks like Pytorch and Jupyter, MLOps such as mlflow, etc Compensation Dell is committed to fair and equitable compensation practices. The Total Target Compensation range for this position is $212,500 - $275,000, which includes base salary and commissions. Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job Title Systems Engineer III - Research Technology Support Agency Texas A&M University System Offices Department Director, RELLIS Campus Proposed Minimum Salary Commensurate Job Type Staff The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond. The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor; additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance. Salary: Commensurate with experience. Job Description Summary: The Systems Engineer Ill - Research Technology Support, under general supervision, collaborates with other Systems Engineers and IT personnel to assist with defining technology problems and solutions. Works on projects or business issues requiring state-of-the-art technical or industry knowledge. Is responsible for providing advanced technical support to research personnel, aiding in the design, deployment, integration, and management of research computing environments (compute, data, network, etc.) while ensuring compliance with institutional policies and federal regulations. This position will help bridge the gap between central IT operations and research computing needs at the Texas A&M RELLIS Campus, being expected to deliver high quality and cost-effective solutions in alignment with strategic goals and objectives associated with the George H.W. Bush Combat Development Complex (BCDC), primarily for the ALIAS-Texas Project (Al-enabled autonomous helicopters working as teams to support wildland firefighting). The role supports infrastructure and platforms used in secure and innovative research settings and at times will be expected to engage with partners internal to the Texas A&M University System and external partners (e.g., government organizations, industry, labs). Responsibilities: Advanced Research IT Support * Provide consultative and hands-on support for research computing infrastructure, including configuration and troubleshooting of networks, workstations, servers, lab equipment, and embedded systems. * Assist with Linux/Windows platforms, scientific software installation, and edge device integration. Research Infrastructure Planning & Deployment * Collaborate with research groups to assess computing needs for to meet project objectives. * Recommend infrastructure solutions, support proposal development efforts (e.g., budget justification, compliance), and coordinate provisioning of VMs, storage, and access to shared research facilities. Cybersecurity & Compliance Support * Assist with technical controls for export-controlled research (e.g., ITAR/EAR), data management plans, and regulatory frameworks including CMMC, NIST SP 800-171, and institutional policies. * Document system security plans and coordinate with security officers as needed. Liaison Role with Central IT * Serve as the technical point of contact between researchers and the central IT organization. * Help translate research requirements into service requests. * Coordinate implementation of specialized services and network configurations. Training and Documentation * Develop training materials and conduct one-on-one or group training for research users on secure computing, data workflows, software usage, and new IT offerings. * Maintain clear documentation for system configurations and research-specific deployments. Operational IT Support * Provide targeted operational IT support within research spaces. * Troubleshoot hardware/software/network issues. * Perform basic AV setup for research demos and meetings. * Participate in on-call support rotation. * Other duties as assigned Education and Experience: * Bachelor's degree in engineering, computer science or a related field, or an equivalent combination of education and experience. * Six years of related experience. Registration, Certifications, and Licenses: * Must be able to gain and maintain a DoD (Department of Defense) security clearance. Knowledge, Skills and Abilities: * Experience with complex compute, data, and network environments, preferably within a research or technical environment. * Experience collaborating between technology partners, both internal and external. * Experience with Linux and Windows server/workstation administration. * Experience with federal research compliance frameworks (e.g., NIST SP 800-171, ITAR/EAR). * Scripting and automation experience (e.g., Python, Bash, PowerShell). * Ability to diagnose and resolve hardware, software, and networking issues across heterogeneous environments. * Excellent organizational, verbal, and written communication skills * Advanced skill in word processing, spreadsheets, databases, audio/video tools, collaboration and other software * Ability to handle confidential and time sensitive issues * Strong understanding of security policies, controlled environments, and data lifecycle management. * Ability to lift medium (20-40 lbs.) size boxes or equipment. * Ability to work outdoors in all-weather conditions. * Ability to climb stairs (equipment on elevated structures, etc.) * This is a security-sensitive position and is restricted to U.S. citizens only. * While infrequent, this position may require work outside of normal office hours. * Ability to multi-task and work cooperatively with others. Preferred Qualifications: * Experience designing complex compute, data, and network environments, preferably within a research or technical environment. * Experience with virtualization, research computing infrastructure, scientific software, and custom lab instrumentation. * Ability to prioritize in a dynamic research environment and balance multiple concurrent tasks. * Experience in Research Development Test & Evaluation (RDT&E) technical subject areas of: Networks, Cybersecurity, Instrumentation & Data Analytics, Modeling & Simulation, Test Support & Operations, and Avionics. * Professional Industry certifications. * Active security clearance (SECRET or higher). * Bachelor's degree in engineering, computer science, or a related field. Other Requirements: This is a security-sensitive position and is restricted to U.S. citizens only. Only complete applications will be considered for employment at The Texas A&M System Offices. 11/04/2025 3 Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.