Technical support engineer jobs in Kemp Mill, MD

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at #CUSA Posting Tags #PM19 #LI-AV1 #LI-HYBRID #ID22 PI0c7b40c98961-30***********6

Systems Engineer Required Clearance: Cleared or uncleared. If a candidate does not possess a clearance, they must be eligible to obtain a TS/SCI clearance. Since 1999, ITEC has been a powerhouse in supporting mission-critical programs for the DoD and Intelligence community, building a solid reputation along the way. At ITEC, we don't just care for our employees we champion them with competitive salaries, an outstanding employee care program, and a benefits package that includes Medical, Dental, Vision, Paid Time Off, and a 401k. U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation. Job Description: The Systems Engineer candidate will perform systems engineering activities to ensure the successful delivery of a new signal and data processing capability. The candidate must have 4+ years of formal software or systems engineering experience in the areas of architectural design, requirements decomposition, I&T, and V&V. The candidate must understand client-server architectures and networking techniques and protocols. The Systems Engineer will work in close partnership with software developers across these activities. Job Responsibilities: Architectural design of an electronic system or subsystems. Requirements analysis and decomposition. External and internal interface design and validation. Hardware/software, subsystem, and system integration. Verification and validation (V&V) planning and conduct. Specialty engineering such as reliability, availability, maintainability, and human systems integration. Development of deliverable products and other artifacts. Required Skills: BS in Electrical Engineering, Computer Science, Aerospace Engineering, or related field. Four (4) or more years of experience in software or systems engineering activities. Desired Skills: MS or PhD in Electrical Engineering, Computer Science, or Aerospace Engineering. GNSS (GPS, Galileo) experience. Experience with Linux, C/C++, MATLAB, and IBM DOORS. Experience in RF communications systems development and testing.

The Network Engineer's role is to ensure stability, integrity, and efficient operation by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. The Network Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues with multiprotocol routers, multilayer switches, network security devices, and network management systems. xevrcyc This Network Engineer will also mentor and provide guidance to the Systems Engineer staff.

About Us We are hiring on behalf of one of our clients, a leading RegTech SaaS company serving enterprise customers across banking, fintech, and compliance sectors worldwide. Their solutions power mission-critical operations for highly regulated industries, and providing reliable, world-class support is a top priority. Role Overview The Technical Support Manager will lead the customer support function, ensuring clients receive timely, effective, and high-quality assistance for technical and product-related issues. This role involves managing a team of support engineers, implementing scalable support processes, driving customer satisfaction, and working closely with product and engineering teams to resolve issues and improve product experience. Key Responsibilities Lead and manage the technical support team, including hiring, training, and performance management. Develop and implement support processes, SLAs, and escalation paths to ensure quick and effective issue resolution. Monitor support tickets, prioritize workloads, and ensure adherence to response and resolution timelines. Serve as the escalation point for complex or high-priority customer issues. Collaborate with engineering, product, and QA teams to address recurring issues and contribute to product improvements. Track and report on support KPIs (response time, resolution time, CSAT, NPS, ticket backlog). Implement and optimize support tools and systems (Zendesk, Freshdesk, Jira, or similar). Identify opportunities for self-service and knowledge base expansion (FAQs, tutorials, product documentation). Drive continuous improvement in support efficiency, customer experience, and team capability. Represent the voice of the customer by sharing insights and feedback with cross-functional teams. Requirements Bachelor's degree in Computer Science, IT, or related field (or equivalent work experience). Strong leadership skills. 5+ years of experience in technical support for SaaS or enterprise software, with at least 2 years in a leadership role. Strong knowledge of SaaS platforms, APIs, cloud infrastructure, and web technologies. Experience with ticketing and support tools (Zendesk, Jira, Freshdesk, ServiceNow, etc.). Strong problem-solving skills with the ability to analyze technical issues and guide teams to resolution. Excellent communication and stakeholder management skills, with experience handling enterprise customers. Proven ability to build, coach, and lead a high-performing support team.

Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description MedStar Shah MSO is seeking an experienced IT Application Support Team Lead to oversee daily operations of our application support team, drive system reliability, and enhance user experience across our clinical and administrative applications. This role combines leadership, technical expertise, and cross-departmental collaboration to support mission-critical systems in a fast-paced healthcare environment. Key ResponsibilitiesTeam Leadership & Oversight Supervise day-to-day activities of the Application Support team. Mentor, train, and provide performance feedback to staff. Ensure timely resolution of support requests and proper documentation. Coordinate on-call support, task prioritization, and workload distribution. Application Lifecycle Management Oversee configuration, maintenance, and optimization of clinical and administrative applications. Collaborate with users, vendors, and IT leadership to analyze business needs and implement improvements. Lead upgrades, patch management, and testing efforts. Ensure compliance with change control processes and documentation standards. User Engagement & Support Act as an escalation point for complex user issues and vendor interactions. Promote adoption of applications through communication, training, and support. Develop training materials, guides, and SOPs for end-users and internal staff. Compliance & Security Ensure systems meet HIPAA, HITECH, and other regulatory requirements. Promote cybersecurity and privacy standards across supported applications. Participate in internal audits, risk assessments, and policy enforcement. Project & Cross-Functional Coordination Support IT leadership with projects such as EHR upgrades, new rollouts, and workflow redesigns. Coordinate with clinical, administrative, and technical teams to ensure success. Monitor and report project milestones, risks, and resource needs. Qualifications Required: Bachelor's degree in Information Technology, Healthcare Informatics, or related field preferred. Minimum 5 years of progressive application support experience, including team lead/supervisory roles. Strong knowledge of Microsoft 365, Windows OS, and healthcare applications (EHR/EMR). Experience managing support workflows and service ticketing systems. Strong organizational, problem-solving, and interpersonal skills. Preferred: Certifications (e.g., CompTIA, Microsoft, ITIL, Epic, Cerner). Knowledge of healthcare IT operations and clinical workflows. Experience with change/release management and regulatory compliance. Familiarity with MDM, imaging, and endpoint management solutions. Physical & Work Environment Requirements Ability to lift/move equipment up to 50 lbs. Comfortable working in varied environments (clinical spaces, server rooms, elevated/tight areas). Flexibility for evening/weekend work during go-lives, upgrades, or emergencies. Why Join Us? At MedStar Shah MSO, we value professionalism, collaboration, and integrity. As a member of our IT team, you will: Play a key role in ensuring system reliability and user satisfaction. Work in a collaborative environment committed to innovation and excellence. Grow professionally through continuous learning and skill development.

Salary: $145,000, based on education and experience Security Requirements: Active TS/SCI clearance with FS Poly Education and Experience: A bachelor's degree or advanced degree in computer science, information systems, engineering, or other related discipline plus at least 10 years of systems admin experience. A high school diploma or GED plus 14 years of systems admin experience would also be acceptable. Certifications: Must meet DoD Directive 8570 IAM Level 1 requirements (Security + at a minimum). Job Description: As Training Center / Lab Support System Administrator you will provide support required to operate and maintain all hardware and software in compliance with established policies required by the customer for their production and training networks, as well as responsible for establishing and maintaining user accounts and help desk functions for staff and students. Individual Capabilities/Experience Required: • Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution; and providing support for implementation, troubleshooting and maintaining IT systems. Senior level experience is required as remote support is not authorized. • Experience managing system requirements and deriving requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) Department of Defense Architecture Framework (DoDAF), Service- oriented Architecture (SOA), Secure the Enterprise/Secure the Network (STE/STN). • Experience providing support for the dispatch system and hardware problems and remaining involved in the resolution process. • Experience optimizing system operations and resource utilization; performing system capacity analysis and planning; and developing and implementing solutions. • Experience building, configuring, monitoring, and maintaining virtual/storage environments, to include network security availability. • Experience providing support for the dispatch system and remaining involved in the resolution process. • Experience identifying and troubleshooting server security vulnerabilities and implementing security related software, hardware, backup, firewalls, and access controls to include universal two factor (U2F) authentication. • Experience supporting the design of systems, mission architecture and associated hardware. Individual Capabilities/Experience Desired: Experience with: Microsoft Server 2012 and 2016; VxRails; Dell EMC VxRail Enclave and Dell DP4400 (Data Protection Backup solution); Secure the Network (STN) Standards; Dell RAID Disk Arrays; CISCO & Dell Switch command line syntax including Netflow and Port Security; Domain Controller; DHCP servers; Kiwi Lo Server; ELK stack; New software and systems as the networks evolve.

The Edge & Network Services (ENS) team at Meta is seeking passionate individuals to help us tackle the unique challenges and opportunities we face while contributing to our mission of connecting the world. This global team offers a unique career opportunity to work with cutting-edge network infrastructure technologies and talented engineers solving complex problems in the industry. For this role, we are looking for a Network Infrastructure Design Engineer with demonstrated experience in developing and delivering network infrastructure solutions at scale in a data center or globally distributed Point of Presences (POPs). Are you ready to shape the future of Meta's global network reach? As a member of the ENS Foundation Design team, you will support capacity driven expansion of Meta's global Edge/Backbone network and compute presence. You will work closely with cross-functional design, planning, and deployment teams to develop space, power, cooling, and connectivity infrastructure design requirements and drive execution of these needs within Meta's global colocation spaces including POPs, Cable Landing Stations, and Backbone midpoint sites. This role is execution and delivery focused supporting the North America and Latin America region. Join us in this exciting endeavor and make a real impact on Meta's future! Minimum Qualifications * Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience * 7+ years of work experience with designing and constructing large scale data center or similar mission critical infrastructure including specifying suite level space, power, cooling, and structured cabling connectivity requirements for network and compute hardware * Demonstrated experience in project management, including planning, execution, and delivery of complex technical projects * Working knowledge of reading and analyzing electrical/mechanical single line diagrams * Working knowledge of various regional data center electrical and cooling configurations, IEC, NEMA standards, AC/DC power concepts, power redundancy scenarios * Comprehensive knowledge of fiber optic components, structured cabling, pathways, and interconnect products, technologies, and design concepts * Demonstrated understanding of engineering principles related to infrastructure architecture, including space line up, air flow, cooling, etc * General knowledge of data center, colocation, and isolated hut environments, including engineering principles related to power and infrastructure * Demonstrated experience with field-based work in POPs, carrier hotels, data centers, or Central Office environments * Experience with communication and directing tasks with carriers and colocation vendors * Demonstrate experience to work effectively in a fast-paced, ambiguous environment * Collaborate with global teams to drive business results. Must possess proven planning, prioritization, and communication skills, with the experience to manage multiple tasks and adapt to changing business needs * Proven skill to analyze technical situations, troubleshoot issues, and solve problems with limited supervision * Working knowledge of internet networking technologies (TCP/UDP, DHCP, DNS, routing, switching concepts), optical transport technologies (DWDM and Optical transceivers), and network redundancy and failover concepts * Working knowledge of Revit/AutoCAD/Bluebeam/BIM360/ACC/Procore etc Preferred Qualifications * Proficient in Revit/AutoCAD/Bluebeam/BIM360/ACC/Procore etc * Thorough knowledge of optical theory, transport technologies, and the operation of optical transport systems and IP backbone network technologies * Experience with optical network design, installation, and maintenance for service providers or global enterprise networks * Experience with ICT design and construction administration for hyperscale data centers and global backbone network capacity enablement projects * Data center design or relevant structured cabling design certifications (eg. BICSI RCDD) * Professional Engineering (PE) licensure in Electrical or Mechanical disciplines * Advanced degree in engineering discipline * Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl) Responsibilities * Designs, reviews, and optimizes ICT (Information and Communications Technology) infrastructure including structured cabling, network hardware, and integrated communications systems for large-scale network deployments * Develops and enforces Meta ICT design standards, best practices, and compliance with relevant industry standards (e.g., TIA/EIA, ISO/IEC, BICSI) * Manages global space, power, cooling, structured cabling, and other inside plant infrastructure delivery requirements to support Meta edge/backbone network deployments across owned and colocation facilities * Engages in system level facility sizing of utilities, switchgear, UPS/DC power plant, PDUs, mechanical cooling, and Low Voltage power distribution * Proactively engages with various data center colocation providers in evaluating their facilities and recommends corrective actions to meet Meta standard design requirements * Collaborates with internal and external design and planning engineers to execute projects related to cage and suite network/compute infrastructure build-outs * Leads weekly syncs with external colocation vendors and provides technical support and progress reporting on cage and suite build-outs and acceptance * Manages and tracks project timelines, risks, and successfully navigate projects to on-time completion * Leads site acceptance activities with various colocation providers as per Edge network facility acceptance standards * Coordinates multiple projects in parallel and efficiently executes work through vendors at scale * Develops optimized layouts of edge/backbone midpoint site floorplans, allocates space assigned to network functions, optical, backbone, IP, compute, etc * Delivers on time Engineering Design Packages related site infrastructure scope for sourcing and capacity planning teams * Collaborates closely with Meta business and technical teams to provide input on space/power delivery and associated deployment projects, as well as other major initiatives that may affect capacity delivery * Updates Meta's internal tooling and data record keeping in support of edge/backbone midpoint cage and suite build-outs * Coordinates related Owner Furnished/Contractor Installed equipment delivery from Meta's inventory to colocation facilities * Proactively works and aligns with network planning and investment teams on the roadmap and material forecasting needs for on-time delivery of projects * Applies lessons learned from projects to support continuous improvement initiatives * 20% to 30% travel required based on project demand About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Nightwing is seeking an IT Infrastructure & Network Support Engineer to join a dynamic, fast-paced program supporting a wide range of quick-reaction requirements. The selected candidate will design, develop, and implement end-to-end IT and network architectures to meet facility-wide operational needs. The IT Specialist will apply strong technical and problem-solving skills to commission, configure, and troubleshoot a variety of computing and networking systems. Working as part of a collaborative team, this role will manage facility networks and provide comprehensive IT support across the campus. The ideal candidate will have hands-on experience with fiber networking and switch configuration, as well as the ability to coordinate with vendors on equipment quotes, procurement, and installation to ensure timely and efficient project execution. Clearance Requirement: TS/SCI with POLY Key Responsibilities: Install, configure, and maintain IT and network equipment across user workspaces and network/DEMARC rooms Perform Tier 1 system administration for enterprise networks, connectivity, and associated equipment Support and resolve complex break/fix issues both in person and remotely Collaborate with cross-functional teams and engage with stakeholders to determine IT needs for meetings, projects, and deployments Participate in engineering review boards (ERB) and technical discussions Respond promptly to support requests and incidents, ensuring timely resolution Manage vendor relationships and project coordination as needed Install and decommission CAT6 and fiber cabling (LC/SC), including underfloor and above-ceiling runs Provide input on LAN/WAN design, architecture, and installation standards following best practices Set up and support A/V systems including Extron, AMX, and Crestron technologies Required Skills: Hands-on experience with CAT6 and fiber installations. Working knowledge of LAN/WAN architecture and networking principles. Broad IT knowledge to assess and mitigate potential technical impacts. Strong organizational skills and ability to work independently or as part of a team. Project management and vendor coordination experience. Self-starter with a willingness to learn new technologies and methods. Ability to lift up to 60 lbs and travel as required. Desired Skills: Experience with Cisco network switches, routers, and firewalls; Experienced with new facility fit out and the requirements management to include enterprise and program specific IT architecture; Education/Experience Requirement: College degree strongly preferred or high school diploma plus some advanced training Current certification in at least one of the following areas preferred: CompTIA A+, Network+, or Security+ Microsoft Certified Solutions Associate (MSCA), preferably in Microsoft's current Desktop Operating System At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients. Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team. Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Nightwing is seeking an IT Infrastructure & Network Support Engineer to join a dynamic, fast-paced program supporting a wide range of quick-reaction requirements. The selected candidate will design, develop, and implement end-to-end IT and network architectures to meet facility-wide operational needs. The IT Specialist will apply strong technical and problem-solving skills to commission, configure, and troubleshoot a variety of computing and networking systems. Working as part of a collaborative team, this role will manage facility networks and provide comprehensive IT support across the campus. The ideal candidate will have hands-on experience with fiber networking and switch configuration, as well as the ability to coordinate with vendors on equipment quotes, procurement, and installation to ensure timely and efficient project execution. **Clearance Requirement: TS/SCI with POLY** **Key Responsibilities** **:** + Install, configure, and maintain **IT and network equipment** across user workspaces and network/DEMARC rooms. + Perform Tier 1 **system administration** for enterprise networks, connectivity, and associated equipment. + Support and resolve complex **break/fix issues** both in person and remotely. + Collaborate with cross-functional teams and **engage with stakeholders** to determine IT needs for meetings, projects, and deployments. + Participate in **engineering review boards (ERB)** and technical discussions. + Respond promptly to **support requests and incidents** , ensuring timely resolution. + Manage **vendor relationships and project coordination** as needed. + Install and decommission **CAT6 and fiber cabling (LC/SC)** , including underfloor and above-ceiling runs. + Provide input on **LAN/WAN design, architecture, and installation standards** following best practices. + Set up and support **A/V systems** including Extron, AMX, and Crestron technologies. **Required Skills:** + Hands-on experience with **CAT6 and fiber installations** . + Working knowledge of **LAN/WAN architecture** and networking principles. + Broad **IT knowledge** to assess and mitigate potential technical impacts. + Strong **organizational skills** and ability to work independently or as part of a team. + **Project management** and vendor coordination experience. + **Self-starter** with a willingness to learn new technologies and methods. + Ability to **lift up** **to 60** **lbs** and travel as required. **Desired Skills:** + Experience with Cisco network switches, routers, and firewalls. + Experienced with new facility fit out and the requirements management to include enterprise and program specific IT architecture. **Education/Experience Requirement:** + College degree strongly preferred or high school diploma plus some advanced training **Current certification in at least one of the following areas preferred:** + CompTIA A+, Network+, or Security+ Microsoft Certified Solutions Associate (MSCA), preferably in Microsoft's current Desktop Operating System. _At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients._ _Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team._ _Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._

Job Description Emergent Technologies Inc. is seeking highly skilled Network Engineers to support a mission-critical government customer under TO2. These roles are vital to the customers next-generation network architecture and GNOC (Global Network Operations Center) monitoring operations. We are looking for candidates with deep expertise in one or both of the following areas: VERSA SD-WAN technology foundational to the customers evolving network infrastructure SNMP integration and systems support critical for network visibility, monitoring, and automated operations Open Skillsets Needed 1. Network Engineer VERSA SD-WAN Focus Proven experience with VERSA Networks SD-WAN solutions Experience designing, deploying, and managing SD-WAN configurations in a large enterprise or government environment Familiarity with VERSA Director, Analytics, and Controller components Strong understanding of routing protocols (BGP, OSPF), VPNs, and network security Ability to support SD-WAN migration, policy creation, and performance optimization 2. Network Engineer SNMP / Network Monitoring Focus Deep experience with SNMP (Simple Network Management Protocol) Experience integrating SNMP-enabled devices into NMS tools (SolarWinds, NetMRI, Spectrum, etc.) Ability to configure SNMP for device monitoring, traps, and polling Knowledge of MIBs, OIDs, and custom SNMP scripting Familiarity with supporting GNOC and network monitoring environments Strong troubleshooting and problem-solving skills related to systems integration General Requirements Bachelors degree in a technical field (or equivalent experience) Minimum of 11 years of relevant experience in network engineering Strong communication skills and ability to collaborate with diverse technical teams Ability to work full-time on-site in Herndon, VA Active U.S. Government Security Clearance required

Job DescriptionDescription: SSI is seeking a mid-level Network Support Engineer to support a contract bid for work awarded in 2026. The Network Support Engineer will support WAN functions by providing skills and expertise in telecom engineering and operational support of current and new technologies to the Wide Area Network. Must hold an active Secret clearance and be willing to work onsite. DUTIES AND RESPONSIBILITIES: Analyzes and develops telecommunications networks supporting a wide range of capabilities, including voice, data, video, and/or wireless services Assists in the development of plans for installation and maintenance of telecommunications systems from project inception to conclusion Analyzes the problem and the characteristics of the information to be transported Defines the problem and develops system requirements and network specifications Closely coordinates with other information system professionals to ensure proper implementation of network services In conjunction with functional users, develops alternative solutions and backup plans May be required to work some night and weekends to meet customer deadlines Requirements: 5 years of experience in Telecommunications to include 3 years of LAN and WAN experience, with Cisco and Brocade hardware Experience with Routing and traffic shaping protocols BGP, MPLS, OSPF and F5 BigIP Experience using Remote Access VPN, Site to Site VPN, DMVPN, Pulse Secure SSL VPN Demonstrated experience with Quality of Service (QoS) and IPV6 implementation Experience with the following types of technologies: 802.1x and MAB endpoint authentication, DNS, TACACS+, Radius, Netscout, InfiniStream, NGeniousOne, Great Bay Beacon Server, Cisco ACS, InfoBlox Grid Manager Experience with network monitoring tools such as: Solarwinds/Orion, Red Seal, Concord eHealth, HPE Network Node Manager and Automation Active Secret Clearance Must have DoD 8570/8140 compliant IA and CE certifications such as: (IA) Security+, and CCNA

Job DescriptionAbout Us We are hiring on behalf of one of our clients, a leading RegTech SaaS company serving enterprise customers across banking, fintech, and compliance sectors worldwide. Their solutions power mission-critical operations for highly regulated industries, and providing reliable, world-class support is a top priority. Role Overview The Technical Support Manager will lead the customer support function, ensuring clients receive timely, effective, and high-quality assistance for technical and product-related issues. This role involves managing a team of support engineers, implementing scalable support processes, driving customer satisfaction, and working closely with product and engineering teams to resolve issues and improve product experience. Key Responsibilities Lead and manage the technical support team, including hiring, training, and performance management. Develop and implement support processes, SLAs, and escalation paths to ensure quick and effective issue resolution. Monitor support tickets, prioritize workloads, and ensure adherence to response and resolution timelines. Serve as the escalation point for complex or high-priority customer issues. Collaborate with engineering, product, and QA teams to address recurring issues and contribute to product improvements. Track and report on support KPIs (response time, resolution time, CSAT, NPS, ticket backlog). Implement and optimize support tools and systems (Zendesk, Freshdesk, Jira, or similar). Identify opportunities for self-service and knowledge base expansion (FAQs, tutorials, product documentation). Drive continuous improvement in support efficiency, customer experience, and team capability. Represent the voice of the customer by sharing insights and feedback with cross-functional teams. Requirements Bachelor's degree in Computer Science, IT, or related field (or equivalent work experience). Strong leadership skills. 5+ years of experience in technical support for SaaS or enterprise software, with at least 2 years in a leadership role. Strong knowledge of SaaS platforms, APIs, cloud infrastructure, and web technologies. Experience with ticketing and support tools (Zendesk, Jira, Freshdesk, ServiceNow, etc.). Strong problem-solving skills with the ability to analyze technical issues and guide teams to resolution. Excellent communication and stakeholder management skills, with experience handling enterprise customers. Proven ability to build, coach, and lead a high-performing support team.

Job Description Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Nightwing is seeking an IT Infrastructure & Network Support Engineer to join a dynamic, fast-paced program supporting a wide range of quick-reaction requirements. The selected candidate will design, develop, and implement end-to-end IT and network architectures to meet facility-wide operational needs. The IT Specialist will apply strong technical and problem-solving skills to commission, configure, and troubleshoot a variety of computing and networking systems. Working as part of a collaborative team, this role will manage facility networks and provide comprehensive IT support across the campus. The ideal candidate will have hands-on experience with fiber networking and switch configuration, as well as the ability to coordinate with vendors on equipment quotes, procurement, and installation to ensure timely and efficient project execution. **Clearance Requirement: TS/SCI with POLY** **Key Responsibilities** **:** + Install, configure, and maintain **IT and network equipment** across user workspaces and network/DEMARC rooms + Perform Tier 1 **system administration** for enterprise networks, connectivity, and associated equipment + Support and resolve complex **break/fix issues** both in person and remotely + Collaborate with cross-functional teams and **engage with stakeholders** to determine IT needs for meetings, projects, and deployments + Participate in **engineering review boards (ERB)** and technical discussions + Respond promptly to **support requests and incidents** , ensuring timely resolution + Manage **vendor relationships and project coordination** as needed + Install and decommission **CAT6 and fiber cabling (LC/SC)** , including underfloor and above-ceiling runs + Provide input on **LAN/WAN design, architecture, and installation standards** following best practices + Set up and support **A/V systems** including Extron, AMX, and Crestron technologies **Required Skills:** + Hands-on experience with **CAT6 and fiber installations** + Working knowledge of **LAN/WAN architecture** and networking principles + Broad **IT knowledge** to assess and mitigate potential technical impacts + Strong **organizational skills** and ability to work independently or as part of a team + **Project management** and vendor coordination experience + **Self-starter** with a willingness to learn new technologies and methods + Ability to **lift up** **to 60** **lbs** and travel as required **Desired Skills:** + Experience with Cisco network switches, routers, and firewalls + Experienced with new facility fit out and the requirements management to include enterprise and program specific IT architecture **Education/Experience Requirement:** + College degree strongly preferred or high school diploma plus some advanced training **Current certification in at least one of the following areas preferred:** + CompTIA A+, Network+, or Security+ Microsoft Certified Solutions Associate (MSCA), preferably in Microsoft's current Desktop Operating System _At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients._ _Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team._ _Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._

Job DescriptionAbout Us We are hiring on behalf of one of our clients, a leading RegTech SaaS company serving enterprise customers across banking, fintech, and compliance sectors worldwide. Their solutions power mission-critical operations for highly regulated industries, and providing reliable, world-class support is a top priority. Role Overview The Technical Support Manager will lead the customer support function, ensuring clients receive timely, effective, and high-quality assistance for technical and product-related issues. This role involves managing a team of support engineers, implementing scalable support processes, driving customer satisfaction, and working closely with product and engineering teams to resolve issues and improve product experience. Key Responsibilities Lead and manage the technical support team, including hiring, training, and performance management. Develop and implement support processes, SLAs, and escalation paths to ensure quick and effective issue resolution. Monitor support tickets, prioritize workloads, and ensure adherence to response and resolution timelines. Serve as the escalation point for complex or high-priority customer issues. Collaborate with engineering, product, and QA teams to address recurring issues and contribute to product improvements. Track and report on support KPIs (response time, resolution time, CSAT, NPS, ticket backlog). Implement and optimize support tools and systems (Zendesk, Freshdesk, Jira, or similar). Identify opportunities for self-service and knowledge base expansion (FAQs, tutorials, product documentation). Drive continuous improvement in support efficiency, customer experience, and team capability. Represent the voice of the customer by sharing insights and feedback with cross-functional teams. Requirements Bachelor's degree in Computer Science, IT, or related field (or equivalent work experience). Strong leadership skills. 5+ years of experience in technical support for SaaS or enterprise software, with at least 2 years in a leadership role. Strong knowledge of SaaS platforms, APIs, cloud infrastructure, and web technologies. Experience with ticketing and support tools (Zendesk, Jira, Freshdesk, ServiceNow, etc.). Strong problem-solving skills with the ability to analyze technical issues and guide teams to resolution. Excellent communication and stakeholder management skills, with experience handling enterprise customers. Proven ability to build, coach, and lead a high-performing support team.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military