Information Technology Support Specialist
Technical support engineer job in Bethesda, MD
Experienced IT Support Specialist
At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients.
Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm.
Responsibilities include:
Install, configure, and maintain software and hardware systems to ensure optimal performance
Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems
Provide application support and training
Deliver outstanding customer service both at desk-side and via remote support tools
Assist with systems and application administration
Maintain inventory of IT equipment
Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production
Required Skills and Experience:
Experience providing desk-side, telephone, and remote support in law firms or similar environments
Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices
Strong customer service, verbal, and written communication skills
Ability to communicate computer problems and resolutions to all levels of knowledge and experience
Excellent organizational skills
A+ and NET+ certifications, or equivalent work experience
Benefits:
Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro.
We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities.
Application Instructions:
Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position.
Help Us Learn About You:
The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.
Tier 3 Technical Support Specialist
Technical support engineer job in Fairfax, VA
Telework
US Citizen
We are seeking a Tier 3 Technical Support Specialist to hire in support of the Justice- US COURTS program. This is a great opportunity for someone who thrives in complex technical environments, enjoys solving challenging system issues, and wants to play a key role in supporting and enhancing enterprise-level Power Platform applications.
Job Description: Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3.
Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed.
Be available for on-call 24x7x365 ongoing application support.
Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging.
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
CompTIA A+ or ITIL certification preferred
7-10 years of experience in information technology, systems administration or other IT related field. Specifically a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations
Other Job Specific Skills
Technical problem solving and implementer skills in application coding, infrastructure, or automation.
Effective communications (written and spoken).
Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required).
ITIL (desired not required).
Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data.
IT Access Control Technician
Technical support engineer job in Arlington, VA
About the Company
Our client is an innovative, fast-growing technology organization committed to building solutions that support critical missions and enable teams to work securely, efficiently, and collaboratively. With multiple U.S. locations and a global presence, the company fosters a culture centered on integrity, teamwork, and purposeful impact.
Job Description
The IT Access Control Technician will support both Information Technology and Facilities/Security functions to ensure employees have safe, seamless access to company facilities and the technology resources they need. This role is part of the Service Delivery team within Enterprise Operations and collaborates closely with Security, Facilities, and HR partners. The position may be based in several U.S. office locations, with occasional travel to other sites as needed.
What You'll Do:
Manage physical access control and badge issuance processes for employees, contractors, and visitors.
Support onboarding and offboarding workflows to ensure proper access is granted and removed.
Maintain accurate records of access permissions and perform routine audits for compliance and consistency.
Troubleshoot and resolve access-related issues and support general IT service needs as part of the Service Delivery team.
Assist with device preparation, inventory tracking, and setup for new team members.
Contribute to facility and infrastructure projects, including new location integrations and upgrades to security-related systems.
Document procedures, workflows, and support guidelines to ensure continuity and clarity across teams.
Required Qualifications:
Candidates must possess strong people skills with the ability to create a welcoming and supportive experience.
Experience in IT support, facilities operations, security administration, or similar roles.
Strong attention to detail and commitment to following security and confidentiality protocols.
Excellent interpersonal and communication skills, with a focus on customer service and cross-team collaboration.
Ability to learn quickly, adapt to evolving processes, and work in a fast-paced environment.
Preferred Qualifications:
Experience working in environments where IT and physical security intersect.
Familiarity with access management workflows, onboarding/offboarding processes, or ticketing systems.
Interest in compliance, operational excellence, and continuous improvement.
Relevant coursework, certifications, or hands-on experience (not required, but a plus).
“Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.”
“W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick me if required by law in the worked-in state/locality.”
Information Technology Administrator
Technical support engineer job in Tysons Corner, VA
Rogers & Company, a distinguished public accounting firm based in Tysons Corner, VA, boasts over two decades of experience serving clients across the United States and internationally. Our core emphasis revolves around delivering comprehensive audit, tax compliance, and outsourcing services to associations, charities, and other nonprofit organizations.
We are currently seeking an IT Administrator to oversee and manage all the firm's technology needs, including network infrastructure, digital applications, data backups, security measures, and collaboration with external vendors (NTIVA, Intermedia, Cox, CCH, Dell, etc.). This position would provide technical support and troubleshooting to firm personnel, maintain servers and networks, configure workstations, and manage software and communication applications. The IT Administrator should have strong technical knowledge and experience in network administration and technology support, as well as excellent problem-solving and communication skills.
IT Administrator Responsibilities:
Troubleshoot, support, and resolve IT-related issues for firm employees through onsite and remote presence.
Collaborate with third-party IT vendors to address IT-related matters.
Configure workstations, including set-up, software installations, domain joining, VPN configuration, and related requirements and ongoing updates.
Install, configure, and maintain computer hardware, software, and peripherals.
Oversee, maintain, and monitor network performance and security.
Install firmware and security updates on endpoints, servers, printers, and related networking equipment when needed.
Manage user accounts, access rights, and security settings for domains, emails, and software systems.
Perform data backups and secure data according to established procedures.
Work with website vendors in making updates and related maintenance.
When applicable, install and configure network hardware, such as routers and switches, or coordinate with external vendors.
Assist in maintaining communication systems, VoIP, and any related equipment, services, and platforms.
Train users on new hardware and software applications.
Research and recommend new IT technologies and solutions.
Minimum Qualifications (Education, Experience, Certifications):
Bachelor's degree in Computer Science or related field, preferred, or Associate's in Computer Science or Networking.
Required minimum experience: 3-5 years or more of experience working in IT.
Proficient in Windows Server, Windows 10/11, Microsoft Office, MS Exchange, and 365.
Basic knowledge of network protocols, such as TCP/IP, DNS, and DHCP.
Experience with network hardware, such as routers and switches.
Excellent problem-solving and communication skills.
Able to work independently and as part of a team.
Not required, but helpful, experience with CCH Prosystems software installations and maintenance.
This opportunity is located in our Tysons Corner, VA office primarily as an in-office position, with some remote support. If you are an ambitious and dedicated professional, our firm offers an optimal environment for your continued career growth and success. Rogers & Company provides competitive compensation and additional benefits, including:
Benefits:
Flexible time off (FTO), hybrid work arrangements, and firm holidays.
Traditional and Roth 401K plans, with firm matching.
Health, dental, and vision insurance.
Short and long-term disability, AD&D, and life insurance.
Minimum of 40 hours paid continuing professional education.
Paid maternity and paternity leave.
Annual performance-based bonus compensation.
More About Rogers & Company
Rogers & Company stands as a premier CPA firm serving tax-exempt organizations, employing a practice model focused on delivering high-quality work and achieving successful client service outcomes. Our client base includes nationally and internationally recognized charities, foundations, and associations, where our professionals collaborate to provide innovative solutions and measurable results. As an independent firm, Rogers & Company is a proud member of Alliott Global Alliance, a network comprising over 200 independent member firms across nearly 100 countries worldwide.
Our commitment to diversity is evident in our employment practices, where we provide equal opportunities to all employees and applicants, irrespective of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.
Please note that Rogers & Company does not accept unsolicited candidates, referrals, or resumes from staffing agencies, recruiters, or any other third-party paid services. Referrals, resumes, or candidates submitted to Rogers & Company, its employees, or owners without a pre-existing signed agreement by both parties covering the submission will be considered free of charge and become the property of Rogers & Company.
Network Support Technician
Technical support engineer job in Washington, DC
Network Deployment (Network Support)
2 Months Contract
Washington, DC
Hours of Coverage and Locations
Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday.
This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site.
Deployment Scope, Activities, and Responsibilities
The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices.
Key Deployment Activities and Roles:
Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management.
Provider Summary of Obligations for Deployment Services:
Scheduling resources and completing services per Installation Guide.
Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates.
Network Technical Skills
Cabling Knowledge:
Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a).
Familiarity with different types of cables and connectors (RJ45, patch panels).
Installation Techniques:
Proficiency in running, terminating, and testing cables.
Knowledge of best practices for cable management and organization.
Testing and Troubleshooting:
Experience using cable testers and other diagnostic tools (e.g., ethernet testers).
Ability to troubleshoot common connectivity issues.
Network Fundamentals:
Basic understanding of networking concepts (e.g., IP addressing, subnetting).
Familiarity with switches, routers, and other networking hardware.
Safety Procedures:
Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards).
Soft Skills
Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site.
Attention to Detail: Precision in installation and testing to ensure compliance with standards.
Communication: Ability to communicate effectively with clients and team members about technical issues and solutions.
Time Management: Skill in prioritizing tasks to meet project deadlines efficiently.
Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges.
#LI-CGTS
#TS-3262
Lifecycle Refresh Technician (Federal Government Project)
Technical support engineer job in Washington, DC
Title: Lifecycle Refresh Technician
Type : Fulltime
Responsibilities:
Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
Experienced in the use of Active AD consoles and managing devices and categories
Push security patches and policies utilizing tools.
Work with the Tier-3/4 imaging team for image and re-image of the workstations.
Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
Provide excellent customer service.
Provide VIP support as needed.
Provide onsite support and require to be on site five (5) days a week.
Qualifications:
Bachelor's degree and 5 years of relevant experience.
ITIL V4, Microsoft, Cloud, and workstation-related certifications.
Possesses or ability to obtain a Public Trust clearance.
Information Technology Support Engineer
Technical support engineer job in Arlington, VA
IT Support Specialist - Award-Winning Nationwide Consulting Firm
About the Company
We are an award-winning, nationwide Management Consulting firm with more than 20 years of proven success. Recognized multiple times as one of the best places to work, we pride ourselves on fostering a collaborative, innovative, and people-first culture. Due to continued growth, we are seeking a skilled IT Support Specialist to join our IT Operations team. This role is fully onsite, supporting employees in person five days per week.
About the Role
The IT Support Specialist is responsible for providing high-quality technical support, maintaining end-user systems, and ensuring smooth day-to-day IT operations across hardware, software, and communication platforms. The ideal candidate is technically strong, solutions-oriented, and passionate about delivering an exceptional user experience.
Responsibilities
End-User Support
Provide Tier 1 and Tier 2 help desk support via phone, email, and ticketing system.
Troubleshoot and resolve issues across Windows, mac OS, iOS, and Android environments.
Document incidents and resolutions clearly within the support system.
Manage, maintain, and continuously improve the help desk workflow.
Systems & Applications
Administer and support key business applications including Google Workspace, Zoom, Slack, Microsoft Office, JAMF, ManageEngine, Jira, and Okta.
Perform laptop builds, upgrades, repairs, and replacements.
Configure and support mobile devices (iPhone & Android).
Assist with AV system setup and troubleshooting.
Employee Lifecycle (Onboarding & Offboarding)
Set up accounts, provision hardware, and lead IT orientation during new-hire onboarding.
Properly offboard users, disable accounts, reclaim assets, and ensure secure data handling.
Maintain accurate onboarding/offboarding documentation in line with security policies.
Infrastructure & Process Improvement
Assist with software and hardware installation, configuration, and upgrades.
Maintain IT documentation, policies, and procedures.
Support procurement, tracking, and lifecycle management of IT assets.
Collaborate with the IT team to enhance processes and service quality.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
3+ years of IT support experience in a professional environment.
Strong proficiency with Windows OS, mac OS, iOS, and Android.
Experience administering Google Workspace, Zoom, Slack, Jira, Okta, and Microsoft Office.
Familiarity with JAMF, ManageEngine, or other device-management/security tools is a plus.
Experience with AV systems (Zoom) preferred.
Solid understanding of wired and wireless networking concepts.
Excellent communication skills and a customer-first mindset.
Relevant certifications (CompTIA A+, Google, etc.) are an asset.
Eagerness to learn, grow, and contribute.
Why Join Us
You'll be part of a collaborative IT team in a highly respected consulting organization that values learning, problem-solving, and career development. This role offers the opportunity to support employees across multiple business units, ensuring they have the tools and technology needed to perform at their best.
Desktop Support Specialist
Technical support engineer job in Rockville, MD
The Level 2 Service Desk Technician provides advanced technical support, ensures timely resolution of escalated incidents, and contributes to the continuous improvement of IT systems, workflows, and user experience. This role supports both onsite and enterprise help desk operations, with a focus on consistent execution, strong communication, and ownership of complex issues through resolution.
Key Responsibilities
Advanced Troubleshooting & Incident Resolution
Resolve escalated incidents involving hardware, OS, applications, AV, networking, and identity-related issues
Diagnose recurring problems and recommend long-term corrective actions
Review routing accuracy, correct mis-assigned tickets, and maintain ticket hygiene
Apply triage discipline to ensure fast and accurate resolution
Conference Room & AV Support
Monitor and maintain AV systems using Teams Rooms Pro and Logitech Sync
Respond to AV-related incidents and ensure rooms are meeting-ready
Support major onsite events and executive meetings as needed
System & Workflow Validation
Test and validate updates, configuration changes, and workflows before rollout
Identify gaps in processes or routing and recommend improvements
Support L3 with troubleshooting systemic issues and platform changes
Cross-Functional Collaboration
Work with HR, Finance, Training, and business owners on user lifecycle processes
Escalate issues clearly and professionally, including vendor engagement when needed
Participate in change management, communication, and deployment planning
Documentation & Knowledge Management
Document fixes, known issues, and procedures in the knowledge base
Identify areas of tribal knowledge and convert them into standards
Keep documentation accurate, current, and user-friendly
Operational Excellence
Participate in daily huddles and weekly operational reviews
Track and report progress on tasks and recurring issues
Support queue coverage and prioritize work based on business impact
Maintain compliance with internal controls, security policies, and audit requirements
Required Skills and Experience Technical
5-8 years of IT support experience, with at least 2 years in a Level 2 role
Strong knowledge of Azure, Microsoft Entra, Microsoft 365, Teams, Exchange, Access Packages, SharePoint Administration and basic networking
User account management for Enterprise business applications
Familiarity with ServiceNow or other enterprise ITSM platforms
Preferred Certs
Comptia N+
Micorsoft Certification MS 900 +
IT System Administrator Tier 2.5 - MSP
Technical support engineer job in Ashburn, VA
Join a People-First MSP That Has Been Supporting the DC Metro for 30+ Years
If you're looking for a place where your work
truly matters
, where clients appreciate your impact, and where leadership invests in your growth, this is
the
opportunity.
This established, long-standing Managed Services Provider has been supporting small to mid-sized businesses across the DC metro area for over three decades. Their philosophy is simple: treat clients like partners, eliminate IT headaches before they happen, and build a team of engineers who genuinely love what they do.
You'll be joining a tight-knit group of tech professionals who value collaboration, technical curiosity, and doing things the right way. They've built a reputation on proactive support, exceptional customer service, and a culture where your success directly contributes to the success of the business. Expect a stable environment, long-term client relationships, and a company that's been growing steadily year after year.
Why You'll Love Working Here
30+ years of proven stability and growth
A friendly, supportive culture-no egos, no burnout factory
Leadership that listens, invests, and promotes from within
Work that makes a difference for real businesses every single day
Excellent benefits fully paid by the company
This is the type of company where people stick around because they feel valued, trusted, and empowered.
Position: IT System Administrator Tier 2.5 - MSP
You'll serve as a trusted technical resource for clients throughout Northern VA and DC, providing hands-on support for desktops (Windows/Mac), networking, servers, and cloud environments. If you enjoy variety, solving problems, and working directly with end users in a friendly, relationship-driven MSP-this is a great match.
What You'll Be Handling:
Microsoft Exchange & Office 365
Windows & mac OS support
Firewalls & switching
Windows Active Directory
Hyper-V & VMware
ConnectWise, Kaseya, and related RMM tools
Microsoft Azure support
Onsite client visits across Northern VA
Salary & Benefits
Salary: $80,000 - $95,000
Location: Herndon, VA
Benefits include:
Paid vacation & sick leave
Fully company-paid health, dental, and vision insurance
Company-paid life, short-term, and long-term disability
401(k) with up to 4% company match
Mileage reimbursement
Information Technology Asset Specialist
Technical support engineer job in College Park, MD
Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget).
About the Role
The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Responsibilities
Proactive management of all hardware and software assets.
Planning, monitoring, and documentation of technology assets.
Ensuring compliance with vendor licensing agreements and contractual obligations.
Supporting the development of procurement strategies.
Designing, implementing, and enhancing procedures for tracking company assets.
Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Qualifications
3+ years of IT Asset Management experience required.
4-year college degree.
Required Skills
Strong knowledge of asset management processes and procedures.
Excellent inventory and cost-management skills.
Experience with various licensing models and a solid understanding of hardware contracts.
Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff.
Excellent communication and interpersonal skills.
Strong attention to detail, organizational skills, and the ability to follow established processes.
ITAM-specific capabilities such as software license management and hardware lifecycle governance.
IT Support Specialist (Level I)
Technical support engineer job in Laurel, MD
Responsibilities:
Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required.
Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices
Provide secondary on-site support and knowledge transfer to the centralized helpdesk team
Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment.
Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.
Qualifications:
2 years of desktop and/or deskside support experience
Exposure to Active Directory a plus but not required
Experience with a ticketing system such as ServiceNow, Remedy, etc.
General network knowledge to address connectivity issues
Exceptional customer service and communication skills
Systems Engineer (5240)
Technical support engineer job in Washington, DC
This position requires an active TS/SCI security clearance in order to be considered; clearance sponsorship is not available.
As a Systems Engineer, you'll collaborate with other engineers to define system requirements, architecture, and design, with the goal to make an impact across the federal government. In supporting the program, you will be required to work 5 days/ per week onsite in the client's Washington, DC location.
What you'll do:
Collaborate with other engineers to define system requirements, architecture, and design
Collaborate closely with key stakeholder partners and IT team to evaluate customer requests for new systems, applications, product standards, and services.
Work on the core platform to create and optimize all functions needed to establish a strong platform infrastructure.
Perform risk assessments and develop mitigation strategies and ensure compliance with industry standards and regulations.
Analyze and validate system designs against requirements and specifications.
What you'll need to succeed:
8-10 years of experience as a Systems Engineer provisioning, installing, and supporting on-premise mission critical systems
Experience maintaining and managing a on-premise VMWare infrastructure
In-depth experience with Infrastructure as Code (IaC), containerization, Kubernetes, Ubuntu, and CI/CD Automation
Experience working in a DevSecOps environment
Ability to work well on a team as well as individually
Ability to think out of the box to help with troubleshooting issues and providing innovative solutions that fit customers' needs
Ability to establish and maintain a high level of client trust and confidence with your skills
A Bachelor's Degree
Active TS//SCI clearance
What will make you stand out:
Experience with system monitoring tools such as SolarWinds, Grafana, and Prometheus
Expertise with container orchestration tools (Rancher, OpenShift, etc.)
Experience hardening and securing containers
Previous experience with commercial cloud (e.g., AWS, Azure)
Passion for learning new development concepts, methodologies, and technologies
Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.
Not ready to apply now?
Sign up to join our newsletter here.
"EEO IS THE LAW MetroStar Systems, LLC (MetroStar) invites any employee and/or applicant to review the Company's Affirmative Action Plan. This plan is available for inspection upon request by emailing *******************."
Systems Engineer - Secret Clearance - KUWAIT
Technical support engineer job in McLean, VA
The ESM Systems Engineer is required to be certified at the expert level in multiple disciplines of systems and security (e.g., MCSE & CISSP) and provides expert level engineering and management support for all Enterprise systems. Due to the classified nature of this program, the employee must work on-site in Kuwait.
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
Provides Enterprise-level support for Active Directory, Azure Active Directory (Entra ID), and Windows File Services in an Enterprise environment for global initiatives.
Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting.
Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems.
Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software.
Coordinates and implement patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.
Performs other duties and assignments as required.
Qualifications
Security Clearance:
Requires an active Secret Clearance
Education / Certifications:
One-year related experience can be substituted for one year of education if the degree is required.
Bachelor's Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline Environment (BE) certifications cannot also be used as a Computing Environment (CE).
The authorized certifications for this job title are listed as follows:
BASELINE:
Cisco: CCNP: Certified Network Professional - Security
CompTIA: CASP+ ce: Advanced Security Practitioner
CompTIA: SecurityX ce
GIAC: GCED: Certified Enterprise Defender
GIAC: GCIH: Certified Incident Handler
ISACA: CISA: Certified Information Systems Auditor
ISC2: CCSP: Certified Cloud Security Professional
ISC2: CISSP (or Associate): Certified Information Systems Security Professional
COMPUTING ENVIRONMENT (CE):
Microsoft: 365 Certified: Enterprise Administrator Expert
Microsoft: Certified: Azure Database Administrator Associate
Microsoft: Certified: Azure Security Engineer Associate
Microsoft: Certified: Azure Solutions Architect Expert
Microsoft: MCSE: Core Infrastructure
Experience:
One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.
Platforms including a combination of the following:
Microsoft Active Directory
Azure Active Directory (Entra ID)
MECM (SCCM)
Intune
WSUS
SQL
MIM/FIM
ADFS
DNS
PKI
Azure Virtual Desktop in a Wide Area Network.
Experience with a customer service-oriented company
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #opentowork #relocation #systemsengineers
AI Systems Engineer
Technical support engineer job in Alexandria, VA
Hybrid - Alexandria, VA
Active or Eligible U.S. Security Clearance Required
About the Role
We're looking for an AI Systems Engineer to support Public Sector initiatives by building secure, distributed, and high-performance AI systems. You'll turn research models into production-ready solutions that run across cloud, edge, and constrained environments-optimizing everything from model performance to low-level GPU acceleration.
What You'll Do
Convert prototype models into scalable, robust AI systems.
Optimize models using PyTorch, TensorFlow, or Hugging Face.
Apply quantization, pruning, distillation, and hardware acceleration.
Build LoRA/PEFT workflows and on-device inference pipelines.
Develop RAG systems integrated with vector databases (FAISS, Milvus, Pinecone).
Support multimodal (text/vision/audio) model deployments.
Generate synthetic data using GANs or diffusion models.
Write performance-critical code in C/C++/Rust with GPU optimization.
Engineer for distributed, edge, and offline environments.
Collaborate with Infrastructure, MLOps, and Security teams.
What You Bring
Active or eligible U.S. security clearance.
5+ years in applied AI, ML engineering, or AI systems development.
Strong experience with major ML frameworks and cloud/edge deployment.
Expertise in model compression, GPU computing, and CUDA.
Experience with RAG pipelines, vector databases, multimodal systems, and synthetic data.
Strong C/C++/Rust and systems-level programming skills.
Solid algorithmic and distributed-systems problem-solving ability.
Preferred
Experience with edge AI, federated learning, or offline inference.
Familiarity with distributed training (DeepSpeed, Ray).
Knowledge of public-sector AI governance and compliant architectures.
Strong communication and documentation skills.
System Engineer
Technical support engineer job in Ashburn, VA
Our client is a highly respected Managed Service Provider (MSP) known for empowering IT professionals to excel. With a strong foundation in modern technology and a proactive, solutions-driven approach, they foster an environment where motivated individuals can thrive. The company deeply values its team and invests in ongoing professional growth and development.
Role Overview
They are seeking a Systems Engineer who will play a key role in building and maintaining high-performance network systems for a diverse client base. In this role, you'll design and implement innovative technical solutions while providing expert support and maintenance. You'll be an essential contributor to ensuring reliable, seamless technology operations-all within a well-established framework of proven best practices.
Key Responsibilities:
Plan and support client network and computing infrastructure.
Perform administration of servers and virtual server clusters.
Install, configure, and maintain network hardware, systems, services, equipment, and devices.
Monitor and apply performance-enhancing changes to network architectures.
Monitor and maintain network security systems and technologies.
Administer software and network security.
Maintain user account, permission, email, and threat management methodologies.
Manage system back-up and restore protocols.
Document network problems and resolutions for future reference.
Create and maintain documentation for all aspects of hardware, networks, and systems including key standards and processes.
Travel to and from client work sites as needed with personal vehicle.
Work on-call after hours support rotation as needed.
Be available after hours/weekends for project work as needed.
Monitor queue and cover support extension and remote tickets as needed.
Qualifications:
Bachelor's Degree in Computer Science or Information Technology preferred.
Minimum 3-5 years of network administration, design, and execution experience.
Minimum 1-2 years of IT management-related experience.
1-2 years of prior experience and the demonstrated ability to be successful in a client-focused environment.
Experience with Windows, Apple OS, HP/Aruba, Cisco Systems, and SonicWall.
Experience in network infrastructure including switches, routers, cabling, racks, firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VPN, Terminal Services, VolP, and QoS.
Web development knowledge.
Experience with Azure and AWS.
Experience in VMWare virtualization and Active Directory.
Understanding of in-house systems architecture and cloud-based architectures required.
Excellent communication skills with the ability to write reports, business correspondence, and procedure manuals, as well as providing clear communications via email and in person to clients and business associates.
Strong project management skills.
Ability to problem-solve and troubleshoot.
Thrives in a fast-paced, entrepreneurial setting and excels when working both independently and as part of a team.
Ability to accurately track timekeeping.
If you are interested in joining an organization that offers growth, challenge and an opportunity to work in a variety of industries, please send your resume for immediate consideration.
Cloud Systems Engineer
Technical support engineer job in Washington, DC
• Developing software according to software development lifecycles (SDLCs), including DevOps, Agile, Lean, or Iterative.
• Designing, deploying, and migrating secure and maintainable systems for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) environments.
• Become part of a team responsible for building a cloud business platform within the Federal Reserve Board
• Partner with the cloud platform team and development team to build, manage, and enable the underlying cloud infrastructure and platforms in support of the business application development project.
Qualifications:
• 10 years of experience in the field of technology including application development, 5 of which focused on supporting cloud technologies.
• Proficient in at least one high-level programming language such as Python, PowerShell, or Infrastructure as Code (AWS CloudFormation, AWS CDK, Terraform, etc.).
• Python 3.x data engineering with pandas, Databricks, or SPARK preferred.
• DevOps, CI/CD pipelines and automation, containers, and related best practices for cloud deployment.
• Experience with GitLab or Azure DevOps preferred.
• Experience with containerization as a strategy for cloud-enabling legacy applications such as Docker and Kubernetes (AWS EKS, ECS, or Fargate preferred)
Include with resume submissions:
• Resume including work experience for last ten (10) years.
Systems Engineer IV
Technical support engineer job in Washington, DC
The Systems Engineer IV provides advanced engineering support for cloud and on-premise infrastructure, with a primary focus on architecting, deploying, and maintaining AWS environments. This role collaborates closely with internal IT teams to enhance infrastructure reliability, automate provisioning, and support enterprise-level systems operations.
Key Responsibilities
Architect, engineer, configure, and deploy AWS and related infrastructure technologies using approved organizational standards. System Engineer IV
Partner with Systems Operations to build self-service infrastructure provisioning, CI/CD delivery pipelines, logging tools, and monitoring services. System Engineer IV
Maintain and update system documentation as needed. System Engineer IV
Collaborate with IT Operations Engineers to install, configure, and support physical and virtual server environments. System Engineer IV
Continuously monitor, troubleshoot, and improve infrastructure performance and stability. System Engineer IV
Operate enterprise monitoring, alerting, backup, antivirus, anti-spam, and malware protection tools, as well as offsite storage and data-mirroring systems. System Engineer IV
Core Competencies
Forward-thinking and able to anticipate operational needs. System Engineer IV
Strong critical thinking and analytical problem-solving skills.
Demonstrates adaptability, openness to innovation, and change.
Communicates effectively across multiple channels with emotional intelligence.
Performance-focused, with the ability to set and meet clear goals.
Customer-oriented with a commitment to service excellence.
Committed to continuous learning and developing self and others.
Collaborative mindset with the ability to work across teams and stakeholders. System Engineer IV
Required Skills & Experience
7-10 years of directly related IT systems engineering or administration experience. System Engineer IV
Strong AWS cloud architecture experience, including CLI usage.
Expertise in Shell scripting (Shell, Perl, Python).
Hands-on experience with Unix/Linux installation, administration, operations, and maintenance.
Proficiency with Unix/Linux security tools, ports, protocols, routing, and switching in firewalled WAN environments.
Extensive experience with AWS services such as ECS, EC2, API Gateway, S3, Lambda, etc. System Engineer IV
Experience managing Public Cloud infrastructure environments.
Advanced skills in designing, developing, and troubleshooting new and existing scripts.
Experience operating in a mature enterprise IT environment.
Preferred/Bonus Skills
Experience with RHEL Satellite Server.
Experience with Puppet configuration management.
Familiarity with Atlassian tools (e.g., Jira, Confluence). System Engineer IV
Education & Certifications
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience of 8+ years). System Engineer IV
AWS Certification preferred. System Engineer IV
Experience Requirement
A minimum of 10 years of total professional experience performing related duties in systems engineering or similar roles.
TS/SCI NOC Engineer
Technical support engineer job in Lorton, VA
Insight Global is seeking a TS/SCI NOC Engineer in support of a federal program in Lorton, VA. This will be a direct hire opportunity that will require candidates to work on site 5 days a week. This person will be responsible for monitoring and maintaining network systems to ensure optimal performance and minimal downtime. Additionally, this person will proactively identify, troubleshoot, and resolve network issues, escalating complex problems when necessary.
Required Skillset:
Active TS/SCI clearance
10+ years of network engineering experience
Cisco and Juniper routing and switch configuration experience
Palo Alto firewall experience (or something similar)
Salary range: $150,000-200,000
Cloud Systems Engineer
Technical support engineer job in Washington, DC
Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs.
Take2 is hiring an experienced Cloud Systems Engineer. This role requires you to be eligible for a Federal clearance to interview. This position is onsite and will require you to work out of Washington, D.C.
Overview
The C&CA Systems team is seeking cloud professionals proficient in administering AWS GovCloud cloud service platform. Become part of a team responsible for building a cloud business platform within the Federal Reserve Board. At least five years of demonstrated experience supporting cloud platforms. As a Senior Cloud Systems Engineer, we require 10 years of experience in the field of technology including application development, 5 of which focused on supporting cloud technologies.
Education Preference
Candidates should possess a bachelor's degree in computer science, information technology, or a related field.
Clearance Requirements
Public Trust
Onsite Requirements
On-Site
Responsibilities
Design and create custom cloud applications tailored to project needs.
Set up and configure DevSecOps pipelines for secure cloud environments.
Partner with cloud platform and development teams to manage and enable cloud infrastructure supporting business applications.
Deploy, migrate, and maintain secure systems for IaaS, PaaS, and SaaS environments.
Develop software following SDLCs including DevOps, Agile, Lean, or Iterative methodologies.
Utilize high-level programming languages such as Python, PowerShell, or Infrastructure as Code tools like Terraform or AWS CloudFormation.
Implement automation, CI/CD pipelines, and containerization practices, with experience using GitLab or Azure DevOps preferred.
Work with AWS service offerings and government cloud environments, ensuring compliance with security standards.
Apply knowledge of cloud architectures, web servers, load balancers, and storage solutions like AWS Load Balancer.
Support cloud migration efforts and optimize solutions for cost efficiency.
Incorporate security best practices, including cloud federation technologies such as SAML, Okta, OAuth, and OpenID Connect.
Qualifications
Ten years of experience in technology, including five years supporting cloud platforms.
Proficiency with AWS environments, especially AWS GovCloud.
Experience designing and deploying secure cloud solutions across IaaS, PaaS, and SaaS.
Strong understanding of cloud-based architectures, security, and cost optimization.
Skilled in programming languages and infrastructure as code, especially Python 3.x, PowerShell, AWS CloudFormation, Terraform, or AWS CDK.
Knowledge of RESTful Web Services, AWS API Gateway, and cloud security protocols.
Experience with CloudWatch, CloudTrail, Lambda, RDS, Aurora, and other AWS components.
Familiar with highly secure operating environments, FISMA, FedRAMP, and related compliance standards.
Desired Skills
Additional experience with data lakes, lake formation, and analytics architectures.
Containerization expertise using Docker, Kubernetes (EKS, ECS, Fargate).
Familiarity with the AWS Well Architected Framework and enterprise observability platforms like Splunk.
Knowledge of Data Quality testing tools such as Great Expectations or Glue Data Quality.
Direct management of AWS services including CloudTrail, CloudWatch, S3, RDS/PostgreSQL, and Lambda.
TraCSS System Engineer
Technical support engineer job in Suitland, MD
SpaceNav is seeking a talented Systems Engineer to join our team. This full-time position will be based on-site at the NOAA Satellite Operations Facility located in Suitland, MD, and will support NOAA's Office of Space Commerce (OSC) in developing the Traffic Coordination System for Space (TraCSS).
As a TraCSS Systems Engineer, you will be responsible for defining and managing TraCSS system requirements, anticipating future needs for the TraCSS system, and assessing SSA software vendors. A strong foundation in mathematics and engineering is required, along with a deep understanding of the mathematical principles underpinning key astrodynamics and SSA concepts - such as orbit determination, covariance realism, maneuver planning, and conjunction assessment.
Responsibilities
Manage the set of TraCSS system and software requirements
Develop operational user scenarios and test cases that will be used in product validation and operational acceptance testing.
Work with the Office of Space Commerce staff to evaluate, test, and onboard third-party SSA data products and services.
Coordinate with DoD personnel, satellite operators, and other mission stakeholders in support of the SSA mission.
Participate in technical discussions between government agencies and industry.
Qualifications
US citizenship required.
Bachelor's degree in aerospace engineering, physics, mathematics, or related field.
2+ years of relevant work experience in satellite operations.
Familiarity with cloud computing technologies.
Experience with software development lifecycle and agile methodologies.
The salary range for this role is $100,000 - $120,000 per year.