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  • Information Technology Specialist

    Swimwear Anywhere Inc. 4.2company rating

    Technical support engineer job in Farmingdale, NY

    The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs). Position Responsibilities and Accountabilities Technical Support and Issue Resolution Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email. Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions. Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations. Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs). Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity. Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction. User Management, and Asset Oversight Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software. Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively. Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools. Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality. Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities. Qualifications and Competencies Strong troubleshooting, analytical, and diagnostic abilities Excellent interpersonal and teamwork skills Proven problem-solving, communication, and organizational skills Ability to stay organized and create clear, thorough documentation for processes and procedures Working knowledge of network devices, including switches, access points, and firewalls Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus Ability to perform heavy lifting (50+ pounds) Ability to travel as needed Education and Experience Bachelor's Degree in Computer Science or Information Systems a plus Minimum 3-5 years of IT experience required Windows and MAC support required Must be well-versed in network configuration and troubleshooting Must be able to support Windows Server 2012 and up Active Directory, GPO, DNS, and DHCP experience Avaya IP Office experience is a plus
    $72k-112k yearly est. 3d ago
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  • Desktop support Consultant-L1 (Evening Shift)

    KPG99 Inc. 4.0company rating

    Technical support engineer job in New York, NY

    Title: Desktop support Consultant-L1 (Evening Shift) Located: Brooklyn, NY-Onsite Duration: 3 months, potentially longer Visa: Independent only (Mon-Thurs 11am -8pm EST and Saturday 9am -3pm EST) 06-3 years experience required JOB DESCRIPTION: L1 desktop support ServiceNow/Ticketing Troubleshooting and Password reset Office 365 Nice to have but not mandatory:- Knowledge or Experience of Epic Software Hospital/Healthcare background
    $48k-68k yearly est. 5d ago
  • Desktop Support Technician - Contract (On-Site in the Bronx)

    Atlantic Partners Corporation 4.5company rating

    Technical support engineer job in New York, NY

    The Onsite IT Support Technician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time. This position serves as the primary onsite presence and works closely with remote support and backend engineering teams. Core Responsibilities (Current Scope) Provide in-person end-user support for workstations, laptops, and peripherals. Troubleshoot and resolve common issues related to: Windows OS Microsoft 365 applications Printers, scanners, and basic peripherals Perform local application installs and removals, including: Line-of-business applications Updates and minor version changes Execute Windows Updates and basic system maintenance tasks. Assist with user onboarding and offboarding, including: New device setup Equipment swaps Access validation Perform basic troubleshooting of: Network connectivity Wi-Fi issues Login and profile problems Coordinate with remote support and escalate issues appropriately. Document work performed and follow standard support procedures. Growth & Learning Expectations This role is expected to grow over time. As experience increases, responsibilities may expand to include: Exposure to Intune-enrolled devices Basic understanding of identity-related issues Participation in larger deployments or refresh projects Handling more complex tickets before escalation Learning is expected; perfection is not. Required Skills & Experience: 1-3 years of experience in an IT support or help desk role. Comfortable working with Windows desktops and laptops. Experience installing applications locally and performing basic system maintenance. Basic understanding of: User accounts Permissions Networking fundamentals Strong customer service and communication skills. Ability to work independently while knowing when to escalate. Preferred (Nice-to-Have): Prior onsite or desk-side support experience. Familiarity with Microsoft 365 admin portals (basic level). Exposure to Intune or device management tools (not required).
    $34k-39k yearly est. 3d ago
  • Freelance for IT Techs Developers Designers and Editors

    Advanceqt.com

    Technical support engineer job in New York, NY

    Freelance Independent work in IT Graphics, IT Designs, Video and motion editing, Programing, IT Analyst services online. Remote and or location work on a freelancer online platform. Need a smart phone and lap top or desk top computer to perform work. We provide a platform and you work for various clients.
    $42k-85k yearly est. 27d ago
  • Junior Building Automation Systems (BAS) Engineer

    MJI Energy Services Group, Inc.

    Technical support engineer job in Ronkonkoma, NY

    MJI Energy Services Group, Inc. is a Building Automation Systems (BAS) company that evolved from Michael James Industries, a trusted HVAC firm with over 30 years of expertise in mechanical systems, climate control, and energy efficiency. As buildings and their management needs advanced, the company transitioned to provide integrated and intelligent BAS solutions. This transformation reflects MJI Energy's commitment to innovation and adapting to industry trends. Based on its solid foundation, the company designs and implements smart solutions to enhance building functionality and energy efficiency. Role Description This is a full-time, on-site role for a Junior Building Automation Systems (BAS) Engineer located in Ronkonkoma, NY. The responsibilities include assisting in the design, programming, testing, and commissioning of building automation systems. You will provide technical support, analyze system performance, and ensure integration of BAS for energy-efficient operations. The position also involves collaborating with other team members to deliver effective automation solutions tailored to client needs. Qualifications Strong analytical skills, including the ability to interpret and solve complex technical challenges Experience with business analysis, business process optimization, and defining business requirements Proficient communication skills to collaborate with team members and clients effectively Knowledge or experience in building automation systems, energy management, and HVAC technologies is an advantage Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field Willingness to work on-site and engage in hands-on tasks as needed Strong organizational and problem-solving skills with attention to detail Relevant certifications in BAS or HVAC systems Why Join Us: • Competitive salary with health benefits package • Hands-on training and career development opportunities • Work with cutting-edge BAS technology and energy management solutions • Supportive team environment that encourages learning and innovation • 401K • Life insurance • Profit sharing • 11 company paid holidays
    $58k-82k yearly est. 2d ago
  • Technology Support Analyst

    Skadden 4.9company rating

    Technical support engineer job in New York, NY

    We invite you to review our current business services professionals openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers. The Opportunity We are seeking a Technology Support Analyst to join our Firm. This individual will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. This individual will provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Technology Support Analysts work under the direction of the Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager. The hours of this position are Monday - Friday, 10:00 am - 6:00 pm. Please note that the Firm will not sponsor applicants for work visas for this position. Responds to local and central telephone helpline, support tickets and e-mails, assesses problems, and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate. Provides application support for both local installations and Citrix-based applications. Assembles, installs, configures, tests, images, troubleshoots, and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones, and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required. Provides assistance and advice on technology allowance purchases for attorneys. Provides support, troubleshooting, and repair for laptops and desktops. Assists with remote site access. Assists with Firm's audio visual set up requirements. Assists with offsite technology set ups as required. Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor. Supports all personnel adds, moves, and changes. Services, documents, and provides loaner equipment in accordance with Firm policies. Maintains accurate inventory records. Establishes and maintains effective working relationships with clients, attorneys, and business services professionals. Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed. Helps to maintain Firm policies and procedures in relation to computer technology. Provides basic induction training on technology systems, mobile device usage, and basic software usage. Provides software training based upon modules created by the global training department. Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software]. Provides a consistent and high level of customer service. Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others. Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis. Manages Firm resources responsibly. Complies with and understands Firm operation, policies, and procedures. Performs other related duties as assigned. Qualifications Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac. Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems. Ability to maintain continuous concentration, alertness, and attention to detail. Basic understanding of hardware and software used for building security systems. Strong customer service skills. Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems. Demonstrates effective interpersonal and communication skills, both verbally and in writing. Ability to handle multiple projects and shifting priorities. Ability to handle sensitive matters and maintain confidentiality. Ability to organize and prioritize work. Ability to work well in a demanding and fast-paced environment. Ability to work well independently as well as effectively within a team. Flexibility to travel. Flexibility to adjust hours and work the hours necessary to meet operating and business needs. Education and Experience High School diploma or equivalent Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software Culture & Life at Skadden What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals. Benefits The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. Competitive salaries and year-end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In-classroom, remote, and on-demand learning and professional development opportunities. Robust well-being classes and programs. Opportunities to give back and make an impact in local communities. For further details, please visit: ******************************************************* The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law. Salary Details $80,000 - $90,000 EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Lara Bell at **************. Skadden Equal Employment Opportunity Policy Skadden Equal Employment Opportunity Policy Applicants Have Rights Under Federal Employment Law Applicants Have Rights Under Federal Employment Law In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage
    $80k-90k yearly Auto-Apply 50d ago
  • Tech Support Specialist

    Advocates 4.4company rating

    Technical support engineer job in New York, NY

    Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.
    $33k-39k yearly est. Auto-Apply 44d ago
  • Technical Support Manager

    Metronome 4.6company rating

    Technical support engineer job in New York, NY

    About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we're humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic. You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we've raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We're also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand. About the Role Metronome is hiring a Technical Support Manager to lead and evolve our support function into a strategic partner across Product, Engineering, and GTM. You'll combine technical depth with operational leadership to ensure customer issues are resolved efficiently while shaping how we scale support globally. This role is perfect for someone who loves debugging complex issues, driving process improvements, and earning engineers' trust through credible, data-driven collaboration. What You'll Do Lead and mentor a growing technical support team, setting clear expectations, SLAs, and career paths. Partner closely with Engineering, Product and GTM to define internal SLAs, streamline escalation processes, and drive root-cause analysis. Develop and execute a global support strategy that balances quality, coverage, and efficiency. Build dashboards and reporting to track SLA adherence, ticket trends, and product feedback loops. Step in as a hands-on technical escalation point when needed - reproducing issues, analyzing logs, and communicating findings clearly to both engineers and customers. Impact You'll Have Improve time-to-resolution and customer satisfaction through better internal processes and stronger Product/Eng partnerships. Establish clear, metrics-driven operations that make the support team a trusted internal partner and external differentiator. Elevate the customer voice in product decisions, ensuring feedback leads to meaningful product and documentation improvements. Strengthen relationships between GTM, Product, and Engineering - creating smoother handoffs and fewer repeat issues. Help shape the culture and systems that define how Metronome scales technical support globally. Qualifications 5+ years in technical support or support engineering roles, including 2+ years of people management. Proven experience working closely with Product and Engineering teams to drive product and process improvements. Strong technical foundation - comfortable debugging APIs, reading logs, and diagnosing complex SaaS issues. Demonstrated success defining and managing SLAs, escalation paths, and metrics-driven operations. Excellent communication skills with both technical and non-technical audiences. Bonus Points Experience with Pylon, Linear, or similar modern support/engineering tools. Background in developer tools or API-first SaaS companies. Experience leading global or follow-the-sun support operations. Familiarity with enterprise post-sales support processes and cross-functional handoffs. Compensation The estimated base salary range for this role is $171,000 - $214,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below. The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time. We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We'd love to talk! Benefits for Full-time employees: Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership Paid parental leave FSA (Flexible spending account) Retirement planning - Traditional and ROTH 401(k) Flexible time off Employee assistance program (mental health benefits) Culture where personal growth is highly valued We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $171k-214k yearly Auto-Apply 60d ago
  • Technical Support Specialist

    Sidley Austin LLP 4.6company rating

    Technical support engineer job in New York, NY

    The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities * Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. * Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. * Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. * Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. * Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units. * Assist with projects such hardware or software upgrades, office moves and special events. * Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. * Document and maintain user request and incident records in IT Service Management System. * Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $85,000 - $95,000 if located in New York Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ********************************** (current employees should contact Human Resources). Education and/or Experience: Required: * Bachelor's degree or equivalent work experience * A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: * Experience supporting Windows-based computers, including Microsoft Windows 11 * Experience supporting VoIP Telephony solutions * Experience with enterprise imaging solutions for Windows-based computers * Experience supporting Smartphones, e.g., iPhone, Android * Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix Preferred: * Law Firm or Professional Services experience * A+, ITIL and Microsoft Office Application certifications * Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Cisco Telephony, Microsoft Intune, and Mac in an enterprise as well as experience deploying operating systems with SCCM Other Skills and Abilities: The following will also be required of the successful candidate: * Strong organizational skills * Strong attention to detail * Good judgment * Strong interpersonal communication skills * Strong analytical and problem-solving skills * Able to work harmoniously and effectively with others * Able to preserve confidentiality and exercise discretion * Able to work under pressure * Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1
    $85k-95k yearly Auto-Apply 24d ago
  • MSP L2+ Help Desk Support/Field Service - IT Technician

    Consulting Technology Company 3.9company rating

    Technical support engineer job in Ronkonkoma, NY

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks. *This is not an entry level position. You must have real experience and will be expected to be productive from the beginning. Duties and Responsibilities (not comprehensive of all tasks) Diagnose and resolve IT related hardware, software, and network issues Configuration and installation of new IT equipment at client locations Installation, setup, and support of VoIP systems Configure user accounts in Active Directory, O365 and other applications Track customer issues and resolutions in our ticketing system Proactively monitor, manage, and support client networks Perform software and hardware updates and maintenance Investigate security breaches and vulnerabilities Collaborate with other team members to solve complex issues Recommend hardware and software improvements to clients Monitor data backups and perform file restorations or disaster recovery Rebuild/re-image computers and transferring/saving user profiles and data Resolve virus and malware issues VPN setup and troubleshooting Backup/Restoration and Disaster Recovery Requirements and Qualifications At least 2 yrs. experience in an IT support related position ConnectWise and MSP experience +++ Cisco and Meraki experience +++ Thorough knowledge of Windows 10 and Mac OS X Cybersecurity experience or certification a plus, but not required. Familiarity with mobile devices such as iPhones, iPads, Android, etc. Prior knowledge of service ticketing systems Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) Professional attitude and appearance Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations Availability during weekday business hours and a rotating on-call schedule, if needed Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities and Skills Strong troubleshooting and critical thinking skills Ability to multitask, prioritize, and manage time efficiently Excellent verbal and written communication skills Self-motivated with the ability to work in a fast-paced environment Why work here We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.
    $65k-95k yearly est. 3d ago
  • Technical Support Manager (Tier-2)- NY Based

    Carbyne 3.5company rating

    Technical support engineer job in New York, NY

    Who We Are Hi there! We're Carbyne, and every day, we're on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we're building a cutting-edge platform that helps save lives-think live video streaming, real-time chat, and precise location tracking. Our tools empower emergency teams to respond faster and smarter! With partnerships with tech giants like Amazon, Axon, and AT&T, we're innovating life-saving solutions for over 400 million people worldwide Are you ready to make a difference with us? Let's do this! About the Role Carbyne is looking for a bright, passionate, and talented Technical Support Manager to support our customers and worldwide teams in the use of Carbyne's platform and to ensure ongoing success with our rapidly growing company. The Technical Support Manager (Tier-2) is a critical component of Carbyne's Technical Support team, providing advanced support and leadership within our Tier-2 technical support team. This role involves directly engaging with complex customer issues, overseeing Tier-2 support operations, and collaborating with cross-functional teams (especially R&D and Product) to drive strategies and improvements to the overall technical flow, constantly increasing our customer satisfaction levels and experiences. Here's What You'll Be Doing * Manage the Tier-2 technical support team, ensuring high-quality support for complex and escalated customer issues. * Develop and implement advanced troubleshooting procedures to address and resolve high-level technical problems within Carbyne's platform, ensuring adherence to strict SLAs. * Work closely with Engineering, QA, and Product teams to prioritize bug fixes and feature requests based on customer impact and feedback. * Foster a culture of continuous improvement by leading the evaluation and optimization of support processes and tools for scalability and efficiency. * Drive the development and maintenance of a comprehensive knowledge base and documentation for customers and internal stakeholders. * Mentor and train Tier-2 support engineers, enhancing their technical skills and product knowledge. * Collaborate with Customer Success and Sales teams to ensure a seamless customer experience and contribute to customer retention and satisfaction strategies. * Participate in cross-functional teams to translate customer feedback into actionable insights for product development.
    $84k-112k yearly est. 60d+ ago
  • Tier 3 Technical Support Team Leader

    Augury 3.8company rating

    Technical support engineer job in New York, NY

    As a Tier 3 Technical Support Team Leader, you will be a critical member of Augury's Customer Support organization, responsible for diagnosing and resolving the most complex issues across our Machine Health platform deployed globally. You will be deeply technical and highly collaborative, combining leadership, expert-level troubleshooting, and cross-functional partnership to ensure our customers experience maximum system uptime and value from our solutions. You will lead a team of Tier 3 specialists focused on high-severity IoT, hardware, and connectivity challenges, including routers, gateways, sensors, cellular communication systems, and edge devices. You'll serve as the escalation point for the most challenging issues, drive alignment with R&D and Engineering, and occasionally interface directly with customers (including on-site engagements when needed). A Day in the Life Lead and mentor a team of Tier 1 & 2 support specialists, balancing people leadership with deep technical oversight. Monitor team KPIs, SLAs, and system health in real time to ensure operational excellence. Act as the primary escalation point for high-severity incidents, driving calm, structured crisis management. Collaborate closely with Engineering and R&D to investigate root causes, drive fixes, and shape long-term product improvements. Communicate clearly and consistently with internal stakeholders and customers throughout the troubleshooting lifecycle. Support customer satisfaction and retention through proactive problem-solving and high-quality issue resolution. Continuously develop team capabilities-building processes, improving tools, and elevating technical depth. What You Bring Deep networking & connectivity expertise: 4-6 years of hands-on experience troubleshooting complex WI-FI, Bluetooth, and general IoT connectivity issues across hardware and software environments. Hardware & edge device fluency: Experience working with routers, gateways, Bluetooth modules, cellular communication devices, and related networking hardware. Advanced troubleshooting skills: Comfortable investigating connectivity failures, packet loss, configuration issues, and device communication events using logs, monitoring tools, and diagnostic methods. Ownership mindset: You take end-to-end responsibility for escalations, customer requests, and technical resolutions-ensuring no issue is left unresolved. Customer-centric communicator: You enjoy working with people, translating technical concepts into clear explanations, and delivering world-class support. Curiosity & technical passion: You enjoy experimenting with new technologies, staying current with evolving IoT and connectivity trends, and continuously leveling up your expertise. We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend. The pay range for this position in Colorado, California, and New York is a base salary of $90,000 - $130,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
    $90k-130k yearly Auto-Apply 27d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in New York, NY

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $63k-88k yearly est. 11d ago
  • Assistant Media & Technology Support Manager (76006)

    Iona College 4.3company rating

    Technical support engineer job in New Rochelle, NY

    The Associate Media and Technology Support Manager play a key role in supporting academic and administrative technology services across campus. This position assists in managing daily operations related to classroom technology, media services, and end-user support. The Associate Manager also contributes to the planning, deployment, and adoption of new tools-including emerging technologies such as AI-to enhance teaching, learning, and university operations. Media & Classroom Technology Support * Oversee the maintenance, setup, and support of AV systems in classrooms, conference rooms, and event spaces. * Coordinate troubleshooting and support for classroom technology and hybrid teaching solutions. * Support lecture capture, live streaming, and video conferencing platforms (e.g., Zoom, MS Teams). * Serve as a point of contact for academic departments on instructional technology and AV needs. * Provide training and guidance to faculty and staff on the effective use of media and digital tools. * Assist with planning and implementation of classroom technology upgrades. * Work closely with AV vendors to ensure that break-fix SLAs are being met. * Document ongoing classroom technology issues and assist with rescheduling of rooms. Help Desk & Desktop Support * Assist in supervising help desk operations, ensuring timely and effective resolution of technical issues. * Support ticket triage, escalations, and root cause analysis. * Deploy computers to new hires and assist with computer refreshes. * Train and mentor student workers or entry-level support staff. Media Technology & Event Support * Oversee the planning, deployment, and technical support of media technology for university events, classrooms, and special functions. * Manage the reliable operation of audiovisual systems, video conferencing platforms, lecture capture, and live streaming equipment across campus venues. * Coordinate with Media and Technology support team to deliver high-quality support for academic lectures, administrative events, student programs, and hybrid engagements. * Lead the team responsible for on-site setup, real-time troubleshooting, and post-event follow-up. * Maintain awareness of emerging media and presentation technologies to ensure the university remains innovative, competitive, and equipped to meet evolving academic and event delivery needs. Research & Special Projects * Conduct research and evaluate emerging technologies to support institutional goals. Lead or participate in special projects and strategic initiatives as assigned by IT leadership, contributing technical expertise and project management support as needed. * Other duties as assigned.
    $74k-93k yearly est. 21d ago
  • Technical Support Engineer

    Echostar 3.9company rating

    Technical support engineer job in Valley Stream, NY

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $25.25/Hour
    $25.3 hourly 9d ago
  • Network Support

    Sportime Clubs 3.4company rating

    Technical support engineer job in Englewood, NJ

    Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME has 18 facility locations including the iconic Port Washington Tennis Academy, now SPORTIME Port Washington, the largest indoor racket sports facility on Long Island. SPORTIME currently offers 194 indoor and outdoor tennis courts and 70 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester, in the NY Capital Region and New Jersey. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, sports and fitness facilities and programs, including the John McEnroe Tennis Academy and SPORTIME Volleyball Club). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year. Job Summary Responsible for supporting IT Director in all elements related to desktop PC's, laptops, wiring, VOIP, servers, mobile communication devices, and more. Also provide support to end-users, including help-desk calls and on-site support. Essential Duties and Responsibilities Desktop Support, including travel to Company's 15 locations on Long Island, in NYC, New Jersey, Westchester and in the Capital Region. Install, configure and maintain computer hardware, including but not limited to PC's/workstations/ laptops, phones, video and sound. Assist with wiring. End user support, including phone and on-site support for hardware and software issues. Technical support, including user training and troubleshooting for PC, server, storage, hardware and software products, including all MS office products and customized software. Support and corporate telephone infrastructure, including voicemail system and telephone devices. Install/upgrade desktop/ laptop software. Apply fixes/patches to software. Install/replace computer hardware. Support backups. Some Microsoft Windows Server support. Qualifications Bachelor's Degree in Computer Science or related field. Basic knowledge of Google Suite. Fluency with Microsoft Operating Systems and Microsoft Office products required. Valid driver license. Reliable transportation to travel to Company's 15 locations. Experience in troubleshooting desktop applications. Strong oral and written communication skills. Experience with Windows OS, TCP/IP, and networks. Some understanding of Mac/Apple hardware, apps and OS. Ability to comfortably interact with all levels of management. Ability to support and communicate with end-users at various levels of tech proficiency. Ability to add hours on as-needed or on-call basis. Work Context/Activities This position requires travel and physical activity, use of arms, legs and whole body, including lifting, balancing, walking, stooping and handling of materials; both fine and gross motor skills. This position requires a pleasant demeanor and a friendly, helpful attitude. This position requires good interpersonal and communication skills, as it requires interacting with other employees on a daily basis. SCHEDULE : Monday to Friday and some weekends. COMPENSATION: $30.00 per hour BENEFITS: Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases. Health, dental and vision insurance - Full-Time employees are eligible to enroll in Sportime's group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees' gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds. 401k Plan with employer match - Employees are eligible to enroll in Sportime's 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old. Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law. Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.
    $30 hourly Auto-Apply 60d+ ago
  • Network Support Engineer

    Docgo

    Technical support engineer job in New York, NY

    Title: Network Support Engineer Salary Range: $80,000 - $100,000 Employment Type: Full time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Job Summary: The Network Support Engineer works on the implementation and support of the DocGo network infrastructure as well as respond to issues related to the corporate network. This includes tasks such as: creating network diagrams, Standard Operating Procedures (SOPs)/Working Instructions (Wis), installing, configuring network hardware/software, performance monitoring, maintenance, inventory management, security, and troubleshooting issues. They will be engaged in projects deploying, monitoring, and installing our network systems and services between multiple platforms, protocols, and service providers. They will be working with our various routers, circuits, WIFI, internet, switches, firewalls, ISPs, cabling, VPN connections, and security systems. The Network Support Engineer obtains work from our ticketing system and will be working with the IT director, our network engineer, security, various operation/project managers, ensuring security compliance for our network. KEY RESPONSIBILITIES: Demonstrates knowledge in a variety of network technologies and serves as a point of escalation for network issues (e.g., FortiManager/Analyzer, Unifi Network Components). Provide network support for our DocGo HQ and remote locations. Makes sure the projects and task assignments are completed in a timely manner as well as being functional and ensuring security compliance. Participate in network installs, planning, site/data center surveys, recommendations for future infrastructure and security enhancements. Supports ISP, circuit, firewall, router, switches, cabling, and security related work activities. Assists with documentation, inventory management, and capacity planning. Respond promptly to incident tickets/tasks concerning network/voice issues. Works to maintain security and proper access to customer data. Performs other duties as assigned by our Network Engineer and IT Director. PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING Successful support of our network design objectives. Projects and incidents are completed in a timely and responsive manner. Protect the integrity of customer data. Ensure the network is secure and meets compliance for SOC2 and HIPAA compliance. Perform maintenance and security of infrastructure devices. QUALIFICATIONS: Education & Certifications: Bachelor's degree in computer science, or similar. Network Certifications are preferred but not (e.g., CCNA, Network Security Expert (NSE)). Experience: Knowledge in networking and multiple vendor solutions. A minimum of three (3) years of successful work experience in relevant network technical fields. Experience with FortiManager/Analyzer and Unifi Network Components is . Experience with Ruckus and Cisco network devices is desired. Required Skills: Knowledge including, but not limited to FortiGate and Unifi, Gateways/firewalls, switches, WIFI and security components (e.g., Genetec & Unifi). Written and verbal communication skills Strong logic, reasoning, and analytical skills with the ability to troubleshoot/problem solve Ability to work independently and within a collaborative team environment Project and time management are a necessity. Professional demeanor and customer service skills RELATIONSHIP BUILDING This position requires exceptional communications, and teamwork, both internally/externally. DECISION MAKING This position requires the use of good judgment to plan and perform all duties mentioned above. Decisions are made to solve a problem, or select a course of action for a standard, or enhanced methods of operation. SUPERVISION RECEIVED General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed for soundness of judgment and overall adequacy and accuracy. EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
    $80k-100k yearly Auto-Apply 10d ago
  • Network Support Engineer

    Docgo Inc.

    Technical support engineer job in New York, NY

    DETAILS New York City, NY Posted 8 days ago Category Product & Technology Employment Type Full time Type Regular Title: Network Support Engineer Salary Range: $80,000 - $100,000 Employment Type: Full time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Job Summary: The Network Support Engineer works on the implementation and support of the DocGo network infrastructure as well as respond to issues related to the corporate network. This includes tasks such as: creating network diagrams, Standard Operating Procedures (SOPs)/Working Instructions (Wis), installing, configuring network hardware/software, performance monitoring, maintenance, inventory management, security, and troubleshooting issues. They will be engaged in projects deploying, monitoring, and installing our network systems and services between multiple platforms, protocols, and service providers. They will be working with our various routers, circuits, WIFI, internet, switches, firewalls, ISPs, cabling, VPN connections, and security systems. The Network Support Engineer obtains work from our ticketing system and will be working with the IT director, our network engineer, security, various operation/project managers, ensuring security compliance for our network. KEY RESPONSIBILITIES: * Demonstrates knowledge in a variety of network technologies and serves as a point of escalation for network issues (e.g., FortiManager/Analyzer, Unifi Network Components). * Provide network support for our DocGo HQ and remote locations. * Makes sure the projects and task assignments are completed in a timely manner as well as being functional and ensuring security compliance. * Participate in network installs, planning, site/data center surveys, recommendations for future infrastructure and security enhancements. * Supports ISP, circuit, firewall, router, switches, cabling, and security related work activities. * Assists with documentation, inventory management, and capacity planning. * Respond promptly to incident tickets/tasks concerning network/voice issues. * Works to maintain security and proper access to customer data. * Performs other duties as assigned by our Network Engineer and IT Director. PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING * Successful support of our network design objectives. * Projects and incidents are completed in a timely and responsive manner. * Protect the integrity of customer data. * Ensure the network is secure and meets compliance for SOC2 and HIPAA compliance. * Perform maintenance and security of infrastructure devices. QUALIFICATIONS: Education & Certifications: * Bachelor's degree in computer science, or similar. * Network Certifications are preferred but not required (e.g., CCNA, Network Security Expert (NSE)). Experience: * Knowledge in networking and multiple vendor solutions. A minimum of three (3) years of successful work experience in relevant network technical fields. * Experience with FortiManager/Analyzer and Unifi Network Components is required. * Experience with Ruckus and Cisco network devices is desired. Required Skills: * Knowledge including, but not limited to FortiGate and Unifi, Gateways/firewalls, switches, WIFI and security components (e.g., Genetec & Unifi). * Written and verbal communication skills * Strong logic, reasoning, and analytical skills with the ability to troubleshoot/problem solve * Ability to work independently and within a collaborative team environment * Project and time management are a necessity. * Professional demeanor and customer service skills RELATIONSHIP BUILDING * This position requires exceptional communications, and teamwork, both internally/externally. DECISION MAKING * This position requires the use of good judgment to plan and perform all duties mentioned above. Decisions are made to solve a problem, or select a course of action for a standard, or enhanced methods of operation. SUPERVISION RECEIVED * General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed for soundness of judgment and overall adequacy and accuracy. EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. <
    $80k-100k yearly 13d ago
  • Telecom NOC / Network Support Engineer

    Skywire Networks 4.0company rating

    Technical support engineer job in New York, NY

    Skywire Networks/Xchange Telecom is one of the most active and fastest-growing Internet and Network Service Providers in New York City with more than 2,000 lit buildings, 50 neighborhood hubs and relays, and a near-net footprint exceeding 350,000. We sell Ethernet Private Lines, Internet Services, and hosted voice services to both businesses and residential clients at speeds ranging from 10 MB to 10 GB. Skywire Networks/Xchange Telecom addresses the problem of poor fiber density in NYC in a multitude of ways by leveraging various edge technologies including Fiber and Fixed Wireless Access. Who We're Looking For: You're familiar with NOC practices. You enjoy understanding why something isn't working, troubleshooting, and mastering technology along the way. You want to work somewhere your ideas matter, where you can grow, and where you're surrounded by a team committed to reliable networks and a great customer experience. What You'll Do: Use Skywire's monitoring tools, configs, and documentation to diagnose and resolve customer and network issues. Work hands-on with OSS, NMS, and BSS platforms that keep a mission critical network running. SolarWinds, SalesForce, ETC. Provide clear, timely updates to customers and internal teams through tickets, email, and phone. Configure and support switches, routers, CPE, and other network hardware (multi-vendor favoring Juniper). Voice systems support Occasionally join the on-call rotation with other NOC engineers. Overnight hours could be required from time to time. Troubleshoot customer and carrier issues end-to-end - collaborating with various internal teams and customers. What You Bring: Strong communication and customer-facing skills; you can explain issues clearly and help guide customers as needed. Ability to stay organized and work under shifting priorities and fast-paced timelines. A working understanding of NOC workflows: escalation paths, incident management, and change processes. Solid networking fundamentals: TCP/IP, IP addressing, telnet/SSH. Exposure to wired and wireless networking in enterprise or residential environments. Experience with RADIUS, DHCP, DNS, and routing protocols is helpful. Juniper experience is preferred; other vendor backgrounds are welcome. Quality-driven performance with reliable follow-through on issue Minimum 5-10 years' experience at NOC engineer Education & Certifications Bachelor's degree in engineering, IT, computer science, or equivalent NOC or network experience. JNCIA, CCNA, or equivalent network experience. Wireless experience is a plus. Benefits: Health insurance 401(k) Self-directed training plan Maternity & paternity leave Team values are a culture of growth, curiosity, and technical skills.
    $64k-85k yearly est. 8d ago
  • Network Support

    Sportime Clubs, LLC 3.4company rating

    Technical support engineer job in Englewood, NJ

    Job DescriptionSince 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME has 18 facility locations including the iconic Port Washington Tennis Academy, now SPORTIME Port Washington, the largest indoor racket sports facility on Long Island. SPORTIME currently offers 194 indoor and outdoor tennis courts and 70 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester, in the NY Capital Region and New Jersey. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, sports and fitness facilities and programs, including the John McEnroe Tennis Academy and SPORTIME Volleyball Club). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year. Job Summary Responsible for supporting IT Director in all elements related to desktop PC's, laptops, wiring, VOIP, servers, mobile communication devices, and more. Also provide support to end-users, including help-desk calls and on-site support. Essential Duties and Responsibilities Desktop Support, including travel to Company's 15 locations on Long Island, in NYC, New Jersey, Westchester and in the Capital Region. Install, configure and maintain computer hardware, including but not limited to PC's/workstations/ laptops, phones, video and sound. Assist with wiring. End user support, including phone and on-site support for hardware and software issues. Technical support, including user training and troubleshooting for PC, server, storage, hardware and software products, including all MS office products and customized software. Support and corporate telephone infrastructure, including voicemail system and telephone devices. Install/upgrade desktop/ laptop software. Apply fixes/patches to software. Install/replace computer hardware. Support backups. Some Microsoft Windows Server support. Qualifications Bachelor's Degree in Computer Science or related field. Basic knowledge of Google Suite. Fluency with Microsoft Operating Systems and Microsoft Office products required. Valid driver license. Reliable transportation to travel to Company's 15 locations. Experience in troubleshooting desktop applications. Strong oral and written communication skills. Experience with Windows OS, TCP/IP, and networks. Some understanding of Mac/Apple hardware, apps and OS. Ability to comfortably interact with all levels of management. Ability to support and communicate with end-users at various levels of tech proficiency. Ability to add hours on as-needed or on-call basis. Work Context/Activities This position requires travel and physical activity, use of arms, legs and whole body, including lifting, balancing, walking, stooping and handling of materials; both fine and gross motor skills. This position requires a pleasant demeanor and a friendly, helpful attitude. This position requires good interpersonal and communication skills, as it requires interacting with other employees on a daily basis. SCHEDULE : Monday to Friday and some weekends. COMPENSATION: $30.00 per hour BENEFITS: Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases. Health, dental and vision insurance - Full-Time employees are eligible to enroll in Sportime's group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees' gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds. 401k Plan with employer match - Employees are eligible to enroll in Sportime's 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old. Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law. Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly. Powered by JazzHR LRpQ3oPTY1
    $30 hourly 5d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Roosevelt, NY?

The average technical support engineer in Roosevelt, NY earns between $58,000 and $110,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Roosevelt, NY

$80,000

What are the biggest employers of Technical Support Engineers in Roosevelt, NY?

The biggest employers of Technical Support Engineers in Roosevelt, NY are:
  1. EchoStar
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