Technical support engineer jobs in Spanaway, WA

Zevenbergen Capital Investments LLC (ZCI) is a forward-thinking, boutique investment advisory firm specializing in growth equity investing built on a foundation of fundamental, bottom-up research. We have nearly 40 years of experience serving both institutional and individual clients across the US and are looking to add a top-quality individual to our current team of 25 in Edmonds, Washington. Opportunity: We're looking for a motivated, multi-tasking, Technology & Operations Specialist to help support our day-to-day technology and operations functions and assist with data governance and process automation. This position works directly with ZCI's Chief Technology Officer (CTO). The ideal candidate will be charged with a high level of responsibility and trust, and should welcome challenges, enjoy an interesting and dynamic workflow, and embrace a fast-paced environment. This person should be particularly adept at both working independently and collaborating across teams. They should also be able to communicate effectively with all members of the ZCI team, as well as outside consultants, vendors and clients. As a small firm, we value the ability to willingly take on a variety of tasks and projects involving multiple departments. Job Responsibilities will include: Data and System Maintenance Update and maintain internal databases (e.g., CRM). Data governance over SharePoint and document libraries. Perform regular audits and reconciliations of key data sets. Help to identify and advise the CTO of potential problems, enhanced service initiatives, and regular status updates of current systems on an ongoing basis. Process Automation & Workflow Optimization Identify manual workflows and propose automation solutions (e.g., using Power Automate, Python, etc.). Work with Operations Team to streamline data entry, client onboarding, billing, and compliance tasks. Document processes and maintain SOPs for automated workflows. Reporting & Insights Collaborate with staff to improve reporting accuracy and relevance. Generate and distribute recurring reports for individual teams and firm in a visually engaging format. Build ad hoc reports and dashboards using tools like Excel, Power BI or Salesforce. Help Desk & Tech Support Assist with troubleshooting of end user hardware and software issues, as needed. This may include: Assistance with employee onboarding/offboarding. Coordinate with the Technology Team for escalations and system updates. Providing backup to CTO, as needed. Develop or assist in developing and maintaining written policies and processes for the IT department. Assist with review and preparation of written descriptions detailing ZCI's information technology practices, systems and initiatives for clients, prospective clients, and auditors. Minimum Requirements for Consideration Three (3) years professional work experience in data analysis and process automation. Bachelor's degree in Data Science, Computer Science or related area of study. Experience with CRM database administration. Experience with process development, automation and documentation. Experience troubleshooting Microsoft Windows & Office. Exceptional communication skills (written and verbal) with a client-service approach in working with all levels of the organization. Outstanding analytical and organizational skills, resourceful and inquisitive, analytical problem solver; ability to work independently or with a team to meet tight deadlines. Ethical and trustworthy individual who can handle and protect highly confidential/sensitive information. Demonstrate a clear commitment to the highest standards of integrity, professional and personal conduct and hold others to the same standard. Desirable Skills and Experience Working knowledge of M365 Administration, Python, CRM administration and graphic design software. Experience operating as a service desk technician. Exposure to the investment management industry or other highly regulated business that works with sensitive, confidential information. Physical Requirements Locally based or willing to relocate; 4 days/week in office, one flexible working day Willing to embrace pre- and/or post-NYSE trading work hours, as needed Position DetailsSalary range: Salary range: $115,000 - $150,000, depending on experience Paid time off: Vacation that increases with tenure, beginning at a rate of 15 days/year Paid sick & holidays: 1 hour sick leave per 40 hours work and 10 holidays per year Benefits: Comprehensive medical/dental/life insurance package 401(k): Annual contribution of 3% of eligible wages Career development: Training/certification/licensing/dues reimbursement Paid family/medical leave Paid sabbaticals every 10 years Visa Sponsorship: Please note, we are unable to provide visa sponsorship for the position offered. Accordingly, we are unable to hire individuals who require, or will require, employment visa sponsorship either now or in the future.

About Lightcurve Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet and digital connectivity solutions to communities throughout Washington State. With a commitment to provide innovative and reliable broadband services delivered with a focus on excellent customer service, Lightcurve is dedicated to connecting people, supporting community growth, and building networks that fuel our local economies. In 2023 Palisade Infrastructure (“Palisade”) closed on a transaction to acquire Rainier Connect, forming Lightcurve. In 2024 Lightcurve closed on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to deploy fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities. Company Culture and Values - At Lightcurve, we are driven by our core values. · Integrity Upholding the highest standards of integrity at all times. · Delighting Our Customers: Delivering exceptional experiences that exceed expectations. · Collaboration: Working together to create successful outcomes for customers and employees alike. Position Summary As a Customer Support Technician, you will be an expert in addressing a wide range of tickets related to internet, streaming TV, and voice-related concerns via telephone assistance. This role demands a keen willingness to learn and adapt. You'll engage with customers of varying technical expertise, troubleshooting a diverse range of end-user devices and network configurations. This dynamic role tackles challenges head-on and serves as a technical superhero for our customers every day. Primary Responsibilities: · Ensures swift responses to a diverse array of trouble tickets, with a primary focus on prioritizing the customer experience above all else · Identifies and escalates intricate issues to the relevant departments following comprehensive troubleshooting · Empowers customers by offering insights into products and services that align with their specific technical requirements · Vigilantly monitors emerging trends indicating potential outages and promptly notifies the appropriate teams for swift resolution · Demonstrates flexibility by being available to work evenings, weekends, and variable schedules, including overtime when necessary Measuring Success · Regular, reliable, and punctual attendance · Proficiency in exceptional phone etiquette and interpersonal skills, coupled with the capacity to multitask and independently manage workload priorities · Effective communication, collaboration, and cooperation skills, essential for interactions with vendors, customers, colleagues, and managers to achieve company objectives. · Aptitude for grasping and comprehending the company's range of products and services · Ability to apply logical thinking, creativity, and sound judgment to troubleshoot and resolve customer issues during the initial contact to minimize follow-up interactions. · Successfully helping our customers find solutions to their service needs, improving the way they work and play while connected to our services · Contributing to and developing a performance and results oriented culture. · Behaviors that are aligned with and strengthen company values. Qualifications · Minimum of one year of customer support and/or technical support experience, preferably within the telecommunications/Internet sector · Two or more years of proven customer service experience · Familiarity with prevalent PC and MAC Operating Systems · Broad understanding of voice services, cable TV, and data technologies · A scrappy, nimble, innovative, hands-on contributor who is not afraid to roll up their sleeves to accomplish goals. · Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and collaborate effectively. · Ability to interpret and execute instructions provided in written, oral, or diagrammatic formats · Skills in resolving challenges within predefined scenarios that involve multiple variables · Ability to thrive in a dynamic, high-volume environment, · Adept at swiftly adjusting to changes · High school diploma or GED required. · Criminal Background, Drug, Non-Negilgent Driving, and Employment Level Credit Checks Required What We Offer · The excitement of a quickly growing and innovative industry · Opportunities to learn and grow as individuals and with a team · A fun and hard-working culture · Medical, Dental and Vision insurance · Optional supplemental insurance programs · 401K + Matching · Access to Employee Assistance Programs Hours, Location, and Environment · This is a full time, In-office position in Tacoma, WA · 4-10's working Mon/Tues/Fri/Sat · During the initial first 90 days/training period, a 5-8's schedule may be required depending on experience and proven success working independently · Our workspaces are collaborative and customer-focused, with a commitment to professional growth and team support · Prolonged periods of screen time and extended sitting may be required. Occasional overtime may be necessary to meet peak workload demands Compensation · This position pays $20.22-$28.17 per hour based on expertise, experience, and demonstrated proficiency in the role ( Spanning Levels I & II ) · 4 weeks per year Paid Time Off · Paid Holidays or Equivalent Time Off Lightcurve is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.

The Senior Desktop Support Technician is responsible for delivering high-quality end user support, workstation lifecycle management, and proactive maintenance across a hybrid Windows environment. This role serves as an escalation point for complex issues, driving timely resolution while ensuring positive customer experiences. In addition, this position contributes to system enhancements, security initiatives, and operational improvements aligned with ITIL-based service delivery standards. Responsibilities Provide Tier 2/3 support for hardware, software, O365 applications, and desktop services across on-site and remote workforce environments. Administer and maintain Microsoft endpoints, including Group Policy, Azure Active Directory, and Intune MDM. Deploy, secure, and manage Windows operating systems and core productivity tools using modern deployment methodologies (Autopilot, imaging, scripting, etc.). Troubleshoot and support enterprise infrastructure components such as DHCP, DNS, TCP/IP networking, VPN access, and endpoint security tools. Maintain ServiceNow records across incidents, requests, changes, and CMDB items, ensuring accurate documentation and SLA adherence. Support antivirus and antimalware protection, device encryption standards, and patch/upgrade cycles to maintain compliance and reduce risk. Participate in scheduled maintenance, technology rollouts, and continuous improvement projects that enhance end-user experience and IT operations. Act as a customer advocate by explaining complex technical issues clearly and ensuring issues are resolved efficiently with minimal business disruption. Mentor junior technicians and collaborate with IT engineering teams on escalations and service enhancements. Key Knowledge, Skills & Abilities Strong knowledge of O365 administration and Dell/Microsoft hardware platforms Understanding of ITILv3 or related service delivery frameworks Proficiency with Microsoft Windows Server and Windows desktop OS, Group Policy, Azure AD, and Intune Experience with OS deployment, scripting, antivirus/antimalware, device encryption, and core systems infrastructure (DHCP, DNS, networking) Familiarity with ServiceNow, especially IT Service Management and IT Operations modules Ability to troubleshoot root causes and implement efficient long-term solutions Excellent customer service, communication, analytical, and prioritization skills Skilled in articulating complex concepts in a user-friendly manner Demonstrated success working independently and within collaborative team environments Ability to multitask, remain calm under pressure, and manage competing operational demands Self-starter with the capability to operate under minimal supervision while supporting requests, incidents, maintenance, and project work

Job Title: Technical Support Engineer (Tier 3) Duration: Long-term Worksite: Onsite About WCT WCT is a global talent solutions partner committed to delivering high-impact technology and engineering talent to some of the world's most innovative companies. As a WCT employee, you'll be part of a dynamic, growth-oriented culture that values collaboration, continuous learning, and excellence in execution. Job Description: We are seeking an experienced Service Engineer to provide Tier 3 technical support for the Ads platform. This role partners closely with Account Management and internal Ads partner teams to resolve complex escalations quickly and accurately, drive root-cause analysis, and improve platform quality through data-driven insights. Core Responsibilities Provide Tier 3 technical support for the Ads platform via phone, tickets, email, and Teams (excludes public 1:many channels). Work across all ticket types: Delivery, BSC, Editorial, Advertiser API, Analytics, Ads Editor, UET, Campaign Management, Optimization, Syndication/Publisher API, Product Ads/Shopping, Accounts & Billing, UCMT/UCMA, and others as they evolve. Troubleshoot medium-to-high complexity issues with deep technical investigation; deliver high-quality solutions within agreed SLAs. Author and execute T-SQL queries; write custom Cosmos scripts; leverage Databricks to interpret large datasets and debug issues. Review E2FTE parent tickets for accuracy/completeness; improve client communications and case quality. Analyze and visualize large datasets from internal tools/logs using Excel and Power BI. File high-quality ICMs (incidents/bugs) at speed; ensure resolutions are understood and RCA captured. Minimize by-design ICMs via KB updates. Partner with Global Support teams such as NQP and Tech Solutions to remove client blockers. Provide status reporting on tickets worked, cycle time, and quality checks. Create and maintain troubleshooting guides and product documentation in the support knowledge base. Collaborate with peers for knowledge sharing and troubleshooting assistance. Analyze ticketing trends to drive feature improvements and highlight systemic issues to SMEs. Monitor Ads platform availability through regular daily checks. Qualifications & Skills BS in Computer Science, Engineering, or related technical discipline (preferred). 5-7+ years in technical support or software development for high-volume online services; Tier 3 experience preferred. Organic & Paid search experience; practical experience running systems on Azure or similar cloud providers. 2+ years with web API technologies: SOAP, JSON, XML. 2+ years automation experience in C# or Python (preferred). Minimum 3+ years using T-SQL, including complex joins and stored procedures. Advanced problem-solving; strong customer service orientation. Experience with Excel, Outlook, Power BI, and Microsoft 365 tools. Ability to analyze and visualize large datasets. Excellent English communication (verbal and written) across stakeholder levels; familiarity with NA and EU cultures and brands. Collaborates effectively across remote/virtual teams; works independently and within groups; strong documentation skills. Willingness to work night shifts and weekend on-call as required; embraces change and continuous learning. Location & Work Arrangement Global support coverage; shift schedules include North America and EMEA windows. On-call rotation for weekends; flexibility required. Compensation / Salary Range: The typical pay range for this role is: USD $70,000/Yearly - $85,000/Yearly. Factors that may affect pay within or outside of this range may include but not limited to geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: Medical, dental, Vision, Life, PTO, Holidays, 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment. WCT will accept applications and processes offers for these roles until the role is filled. Equal Employment Opportunity Declaration: WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Primary Skills: Electrical-Mechanical (Expert), Control Engineering (Expert), PLC Programming (Expert), Industrial Networking (Advanced), Automation Systems (Advanced) Contract Type: W2 Only Duration: 11 Months with Possible Extension Pay Range: $70.00 - $79.00 per hour #LP Job Summary: We are seeking a Systems Engineer III to join our AFT business group to work on crucial projects, focusing on automation and control systems within our operations. The ideal candidate will be responsible for working independently to deliver high-quality, cross-functional projects on time and within budget, and will be instrumental in managing material handling or automation projects from design through execution. This role is fully onsite in Bellevue, WA, with a possibility of domestic travel up to 20%. Key Responsibilities: Partner with project managers and external vendors to set priorities, establish milestones, and drive schedules. Influence technical documentation, perform reviews, and provide detailed project summaries. Develop working relationships with vendors, engineers, managers, and peers across multiple sites. Manage change orders, purchase orders, and invoicing to support execution efforts. Lead process improvement initiatives in support of operations teams. Must-Have Skills: Solid electrical mechanical skills for hardware system support. Proficiency in PLC programming and understanding of electrical diagrams. Hands-on ability in building and disassembling hardware systems, with a capability of interpreting electrical diagrams. Industry Experience Required: Experience in automation, deploying, and supporting large-scale infrastructure. Familiarity with CI/CD pipelines and basic coding skills in modern PLC programming languages preferred. Previous experience in an operations management/distribution center environment is a plus. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

We're seeking a hybrid SDE + Systems Engineer profile The successful engineer in this role will: Understand how commodity servers, operating systems and networks function, perform and scale. Possess superb troubleshooting, project management and problem analysis skills. Drive technical innovation and efficiency in infrastructure operations via automation. Design server monitoring and management solutions using automation and self-repair. Create processes that enhance operational workflow and provide positive customer impact. Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation. Avoid re-inventing the wheel and prefer appropriately simple, repeatable solutions over more complex and failure prone ones. Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources. Develop appropriate metrics to demonstrate performance at improving operational efficiency. Core Requirements: In depth knowledge of & experience deploying and operating Linux or other UNIX variants in a datacenter environment. Relentless passion for frugality and out-of-the-box engineering. Strong system troubleshooting skills. Proficiency and experience in automation via Perl/Python programming and shell scripting. Good understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.) Demonstrable grasp of security best practices in server configuration, tool development, and access controls. Experience in building SQL queries. Typical Task Breakdown: Understand how commodity servers, operating systems and networks function, perform and scale. Possess superb troubleshooting, project management and problem analysis skills. Drive technical innovation and efficiency in infrastructure operations via automation. Design server monitoring and management solutions using automation and self-repair. Create processes that enhance operational workflow and provide positive customer impact. Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation. Avoid re-inventing the wheel and prefer appropriately simple, repeatable solutions over more complex and failure prone ones. Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources. Develop appropriate metrics to demonstrate performance at improving operational efficiency. Degrees / Certs and/or Experience Required: In depth knowledge of & experience deploying and operating Linux or other UNIX variants in a datacenter environment. Relentless passion for frugality and out-of-the-box engineering. Strong system troubleshooting skills. Proficiency and experience in automation via Perl/Python programming and shell scripting. Good understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.) Demonstrable grasp of security best practices in server configuration, tool development, and access controls. Experience in building SQL queries. Preferred Qualifications: Knowledge of C, C++ or Java. Knowledge of VCS (git, mercurial, svn). Understanding of AWS technologies. Experience deploying or managing servers in large-scale, geographically diverse environments. Understanding & experience of managing and monitoring large scale disk sub-systems. Operational knowledge of common enterprise switching and routing platforms About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Shweta Email: *********************************** Internal Id: 25-54454

Title Senior Systems Administrator Employment Type Full Time Direct Hire Job Site Onsite City Seattle State WA Pay Rate Range (External) 110K - 135K BENEFITS: Some of the benefits that our employees enjoy: Medical / Dental / Vision* Vacation / Sick/ Holiday Pay 401(k) 100% Fully Pre-Paid College Tuition Employee Stock Option Program Employee Assistance Program Flexible Spending Accounts Voluntary Term Life and AD&D Employee Paid Life Insurance Employer Paid Short Term Disability Insurance Discounted employee produce purchase program Free Smoking Cessation Program Free Wellness Coaching and Healthy Pregnancy Programs Virtual Office Visits ROLE & RESPONSIBILITIES We are seeking a Senior Systems Administrator for a team supporting enterprise Microsoft infrastructure, which would be a great opportunity for someone with experience in Windows Server administration, Intune, Active Directory, and enterprise security looking to further their career in systems engineering and IT operations. Overview: The Senior Systems Administrator will manage and secure the organization's Microsoft Windows infrastructure, ensuring high availability, compliance, and operational excellence. This role requires expertise in Windows OS, Intune, Active Directory, and enterprise security standards. The position includes on-call responsibilities and collaboration across IT and business units. Responsibilities: Administer and maintain Windows Server environments, Active Directory, Azure Entra ID and Group Policy. Familiar with container platforms - Docker and/or Kubernetes. Manage Intune for device compliance, application deployment, and endpoint security. Implement and monitor security baselines using Microsoft Security Compliance Toolkit. Apply patches, updates, and vulnerability remediation across systems. Monitor system performance, uptime, and resource utilization. Develop and maintain Disaster Recovery plans and participate in regular testing. Develop and maintain documentation for systems, processes, and policies. Provide Tier 2/3 support for escalated issues. Handle backup and recovery procedures for critical systems. Work with cross-functional teams on deployments and upgrades. Mentor junior IT staff and enforce best practices. Additional Tasks/Duties as they are assigned. ESSENTIAL QUALIFICATIONS Bachelor's Degree in Computer Science, Information Technology, or equivalent on-the-job experience. 7+ years' experience in Windows Server administration and enterprise environments. Expertise in Microsoft Intune and Endpoint Manager, Active Directory, Entra ID, Windows OS (10/11) and security hardening. Strong knowledge of backup/recovery systems and documentation standards. Familiarity with compliance frameworks and security baselines. Certifications such as MCSE, MCSA, or Microsoft Certified: Modern Desktop Administrator. Experience with cloud platforms including Microsoft Azure and hybrid cloud environments. BONUS QUALIFICATIONS Experience with virtualization (Hyper-V). PowerShell scripting and automation. Knowledge of O365, SharePoint, and cloud-based email systems. Expertise in O365 integration and administration. Participated in large Enterprise based projects and Digital Transformation. Soft Skills Strong communication and interpersonal skills. Excellent problem-solving and analytical abilities. Leadership and team collaboration capabilities. Vendor management and negotiation skills. Ability to work under pressure and manage multiple priorities. On-Call Expectations This position requires participation in on-call rotation to provide after-hours support for critical systems and respond to incidents promptly. Candidates must be able to troubleshoot and resolve issues under pressure and ensure minimal downtime. WHY AVERRO? Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. View our privacy policy here: *******************************************

KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives. KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate. This is an in-person position in our Seattle, Washington office. Essential Duties and Responsibilities Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance Support IT-led projects and system rollouts in a hands-on environment Troubleshoot user access issues on company devices Provide technical support for video conferencing systems and meetings Deliver user training on tools, applications, and IT policies Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution Research, evaluate, and recommend new technologies to improve IT processes Create, update, and manage IT process guides and training resources Provide IT support and onboarding for new and existing employees Assist with implementing and monitoring IT security measures Travel to KBC offices as needed to provide onsite support Preferred Qualifications Strong understanding of IT asset management and lifecycle processes Proficiency with Microsoft 365, Windows and mac OS environments, and video conferencing platforms Familiarity with IT security best practices and access management Excellent communication skills with the ability to train and support non-technical users Strong problem-solving skills with the ability to prioritize multiple requests Experience working both independently and collaboratively across teams Education and Experience Bachelor's degree in Information Technology, Computer Science, or a related field 3+ years of experience in IT support, systems administration, or a related role The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.

Role: Network Deployment engineer - LAN/WAN Primary Skill : LAN/WAN, Cisco, Juniper Secondary Skill: Arista, Aruba Key Responsibilities: • Design, deploy, and maintain network infrastructure across multiple vendors (Cisco, Juniper, Arista, Aruba). • Configure and optimize routers, switches, firewalls, and wireless networks for enterprise and data center environments. • Perform network upgrades, migrations, and expansions while ensuring minimal downtime. • Implement network security policies, access controls, and monitoring solutions. • Conduct site surveys and assessments to determine optimal network configurations. • Troubleshoot and resolve complex Layer 2 and Layer 3 network issues. • Work closely with cross-functional teams to integrate networking solutions with business applications. • Provide documentation, network diagrams, and knowledge transfer to operations teams. • Ensure compliance with industry standards and best practices. • Support network automation and scripting initiatives (Python, Ansible, etc.). Required Skills & Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). • Min 4+ years of exp. for L2 and 6+ years exp. for L3 in network deployment, administration, and troubleshooting • Expertise in configuring and managing Cisco, Juniper, Arista, and Aruba network devices. • Strong understanding of routing protocols (BGP, OSPF, EIGRP, IS-IS) and switching technologies (VLANs, STP, VXLAN, EVPN). • Proficiency in network security technologies (firewalls, IPS/IDS, VPNs, NAC solutions). • Hands-on experience with wireless networks (Aruba ClearPass, Cisco Wireless Controllers, 802.1X authentication). • Experience with network automation (Ansible, Python, Terraform) is a plus. • Familiarity with cloud networking ( Azure) and scripting knowledge (python) is an advantage. • Strong problem-solving skills with the ability to work independently and in a team environment. • Excellent communication and documentation skills. Certifications (Preferred but Not Mandatory): Cisco: CCNP, CCIE Juniper: JNCIP, JNCIE Arista: ACE-A, ACE-P Aruba: ACMP, ACDP Network Automation: DevNet, JNCIA-DevOps, Ansible Education: Bachelor of Engineering (Computer Science, Information Technology, Electronics etc.) with CCNA & CCNP (preferred) Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Routing and Switching Network Engineer Duration: Contract The Routing and Switching Network Engineer will be responsible for designing, implementing, and maintaining network infrastructure to ensure optimal performance, security, and scalability. This role requires collaboration with various teams to support business objectives, provide technical guidance, and troubleshoot complex network issues. The position is onsite in Plano, Texas, and requires 10+ years of experience in network engineering. Responsibilities: Develop and implement network architectures that align with business objectives. Oversee the deployment and configuration of network devices, including routers, switches, firewalls, and wireless access points. Coordinate with customers, SMEs, leads, and managers to understand and document network architecture. Troubleshoot L2/L3 level issues and handle high-priority tickets (P1/P2), performing root cause analysis and permanent fixes. Provide hands-on support for wireless networks, including Cisco and Meraki. Handle P3/P4 tickets and guide offshore teams as needed. Liaise with service providers for link-related services and coordinate with vendors/OEMs for hardware/software upgrades or replacements. Train and provide knowledge transfer to other associates as necessary. Monitor and maintain network performance, ensuring minimal disruptions. Respond to network-related incidents and provide immediate solutions or escalate as necessary. Create and maintain comprehensive documentation for network configurations and troubleshooting steps. Implement and manage network protocols such as TCP/IP, OSPF, BGP, and VLANs. Ensure network compliance with industry standards and regulations, conducting security assessments and vulnerability scans. Collaborate with cross-functional teams and communicate effectively with stakeholders. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 10+ years of experience in network engineering. Active Cisco/Extreme Network equivalent certification (CCNP or CCIE preferred). Strong understanding of networking protocols and technologies (TCP/IP, BGP, OSPF, VLANs, etc.). Experience with network hardware and software from vendors such as Cisco, Juniper, or Arista. Hands-on experience with Extreme network switches, Cisco switches and routers, and Juniper routers. Proficiency in scripting languages (Python, Perl, etc.) and automation tools (Ansible, Terraform, etc.). Experience with network monitoring and management tools (e.g., SolarWinds, PRTG, Zabbix). Strong analytical and problem-solving skills with excellent communication and interpersonal abilities. Ability to adapt to rapidly changing technologies and work independently or as part of a team. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $50 - $55 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************

Shift: Approx.7:00 a.m. - 5:00 p.m. (8 hour staggered shifts subject to change based on the needs of the organization) Salary/Hourly rate: $36.30/hour (SC11SEIU Salary Schedule) This position is eligible for membership in the Service Employees International Union No. 925 (SEIU). SUMMARY Under supervision, responds to helpdesk tickets for a wide variety of simple-to-complex technology problems on standard and non-standard district technology including networked computers, software, classroom and meeting room hardware, and other instructional and business system technology. Installs, removes, and repairs software and hardware. Performs technology deployments, moves, updates, and maintenance. PRIORITY APPLICATION DATE: This position is open until filled with first consideration given to applications received by December 1, 2025 EDUCATION, EXPERIENCE AND CERTIFICATION REQUIREMENTS: * High school diploma or equivalent required. * Technology degree or certification recommended * A+ or N+ or other MCDST track certification recommended or equivalent experience * WA State driver's license * Must pass criminal background check. WORKING ENVIRONMENT: This job is performed in a temperature controlled office environment. May travel between multiple buildings. The usual and customary methods of performing the functions of this job require the following physical demands: Frequent keyboarding and mousing throughout shift. Occasionally sit, twist, and lift, occasionally carry up to 40 pounds, occasionally climb a ladder and/or reach above shoulder level. Generally the job requires 40% sitting, 15-25% walking, and 35-45% standing. External and Internal Applicants: Submit an online application @ ****************************** and apply to this posting. A letter of interest and resume are encouraged in addition to the application materials and should be uploaded to the application under the ATTACHMENTS page. You may attach up to three letters of recommendation if desired. FINALISTS WILL BE CONTACTED FOR AN INTERVIEW Please review LWSD Human Resources Employment Policies, which includes our non-discrimination policy. We are not able to sponsor employment at this time. Lake Washington School District is committed to building an inclusive, equitable, and welcoming environment for all students and staff. We welcome candidates from all backgrounds and life experiences who share our commitment to educational excellence and equity. We especially encourage applications from individuals who have been historically underrepresented in education. LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE. Attachment(s): * Technical Support Specialist - 2025.pdf

Details: The IT Support Specialist provides frontline technical support, manages the lifecycle of employee devices, and ensures stable connectivity across regional offices and remote teams. This role serves as the primary IT support presence for the Kent headquarters and surrounding west coast offices, while also assisting remote employees. Responsibilities include employee onboarding/offboarding, network troubleshooting, and maintaining secure and reliable technology resources. The IT Support Specialist also partners closely with the Systems & Security Specialist on escalated issues and system integrity. Details: Essential DutiesHelpdesk Support Monitor the IT support inbox and ticketing system, responding to issues promptly. Resolve login/password resets, MFA re-enrollments, and Microsoft 365 application issues (Teams, Outlook, OneDrive). Troubleshoot laptops, printers, docking stations, webcams, monitors, and conference room AV. Document fixes with clear, user-friendly explanations. Escalate advanced or security-related issues to the Systems & Security Specialist. Device Lifecycle Management Track and manage laptop and phone inventory across multiple sites. Order, stage, configure, secure, and deploy devices with proper approvals. Ship equipment to remote staff or deliver/install onsite. Process device returns, reimage for reuse, and ensure proper recycling/disposal of retired equipment. Onboarding & Offboarding Prepare and configure laptops/phones for new hires; ship or set up in person. Conduct first-day IT orientation (logins, MFA, system introductions). Partner with HR and managers for smooth transitions. Collect and reimage equipment during offboarding, and promptly disable access and accounts. Field & Regional Support Provide onsite IT support during regular visits to headquarters and regional offices (Centennial, Aurora, Phoenix, Stockton, Rialto, Anchorage). Act as dedicated IT presence during visits for hands-on troubleshooting. Perform routine equipment checks (conference rooms, network hardware, shared workstations). Coordinate with local leaders on office technology needs. Support office expansions, moves, or technology upgrades. Documentation & Backup Maintain records for device staging, shipping, and troubleshooting. Contribute to the IT knowledge base (SharePoint/OneNote/Wiki/Trainual). Cross-train on Microsoft 365 administration (password resets, group creation, license assignments). Provide backup coverage for provisioning and access management. Networking & Connectivity Install, configure, and troubleshoot Wi-Fi (Peplink, eero) at regional offices. Partner with ISPs and vendors on internet or bandwidth issues. Provide basic support for office telephony (RingCentral phones, apps, headsets). Ensure conference rooms and collaboration spaces remain fully functional. Shared Team Responsibilities Provide backup coverage across IT functions to ensure continuity. Keep IT documentation accurate and updated. Travel as needed to regional offices to provide support. Participate in quarterly cross-training to balance team skill sets. Relevant ExperienceTechnical Support / Helpdesk (2-4 years) Tier 1 or Tier 2 helpdesk experience resolving end-user issues. Hands-on troubleshooting of laptops, phones, AV, and peripherals. Experience working with a ticketing system. Device Lifecycle & Asset Management (1-3 years) Deploying and securing laptops/phones. Managing inventory across multiple offices. Handling device returns, reimaging, and disposal. Networking & Connectivity (1-2 years) Basic network hardware troubleshooting (routers, Wi-Fi, access points). Partnering with ISPs/vendors for service issues. Exposure to VoIP systems (RingCentral or similar). Onboarding & Offboarding (1-3 years) Preparing devices and accounts for new hires. Delivering IT orientation for new employees. Coordinating device collection and account deactivation for offboarding. Regional / Field IT Support (1-2 years) Providing in-person support in office environments. Supporting remote or satellite offices. Assisting with IT setups, relocations, and upgrades. Cloud & Collaboration Tools Supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Familiarity with MFA, password resets, and basic administration. Experience with AV and conference room systems. Pay Range: $34.00 - $37.00 per hour

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We are currently seeking to fill the position of IT Field Technician located at the SeaTac International Airport, WA. The ideal candidate will have great customer service skills, the ability to communicate effectively, have good attention to detail, be enthusiastic about technology, and have strong documentation skills. This position requires 1+ year(s) of previous IT experience. Note:This is a floater role with no set schedule.Must be available for nights and weekends. Duties include: Provide Exceptional Customer Service Proactively pursue break/fix tickets Working IT services tickets as needed Break/Fix for Desktops & Laptops Assist with Mobile Devices Break/Fix Ticket, Baggage Printers Installing new computers, displays, and IT equipment as needed Minimum Qualifications (Knowledge, Skills, and Abilities): Knowledge of how to build and troubleshoot desktop and laptop hardware Knowledge of installing Windows and software. Knowledge of troubleshooting printers and other peripherals. Excellent communication skills and customer service orientation. Strong work ethic. Ability to handle multitasking. Ability to communicate and interact with all staff and customers. Ability to speak and write English fluently. QUALIFICATIONS, EDUCATION, AND EXPERIENCE: 2-year previous experience preferred Any Microsoft MCP or higher, CompTia A+, CompTia Net+ General Expectations: Maintain established dress code Maintain a professional attitude at all times Follow all company policies and procedures Maintain and submit accurate time cards and work sheets Help maintain a clean and safe work area Accurately complete necessary paperwork Communicate with customers courteously and helpfully Work with all staff as required Self-starter Benefits include: Dental insurance Health insurance Vision insurance Paid Time Off 401(k) Cell phone stipend please do not call the Company as we will reach out to you for inquiries Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance

We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations, while partnering with our varied cross functional teams to ensure a high quality for our products and a satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer at Meta, you will be given the opportunity to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications and Fintech, and combine your experience of proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering. **Required Skills:** Business Support Engineer, Networking Responsibilities: 1. Engineering Support at Scale: Collaborate with Meta's business partners and clients to provide proactive and reactive engineering-level support, troubleshoot real-time issues, and ensure high satisfaction through a scaled ticketing system for Meta Priority Products 2. On-Call Support: Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends) 3. Technical Relationship Management: Offer continuous technical support and guidance through APIs and Telecommunications Integrations, fostering deep relationships with our partners 4. Alerting & Monitoring: Develop and maintain alerting and monitoring systems to ensure high availability of partner integrations 5. Tooling & Documentation: Create and maintain tooling and documentation to assist partners with integration and adoption, streamlining the process and improving overall experience 6. Supportability & Efficiency: Improve internal operational efficiency by building tooling, leveraging AI, and implementing process optimization, enabling our team to work more effectively and efficiently 7. Data Analysis and Insight Sharing: Analyze information to identify trends and opportunities, recommend improvements, influence product roadmap, and share insights across the team to enhance the support experience 8. Product Enhancements: Collaborate with product engineering team and enhance product features while being voice of the customer 9. Leadership and Cross-Functional Collaboration: Lead cross-functional communication, manage key relationships, and coach team members to make informed decisions to prioritize resources, deliver constructive feedback and achieve common goals **Minimum Qualifications:** Minimum Qualifications: 10. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta 11. 3+ years of experience in software engineering, support engineering, reliability engineering or related field 12. Experience in programming languages such as Hack, Thrift, Python, C++, Rust, Java, and PHP, along with experience in the full web stack using SOAP or REST API technologies and architectures, front-end development with JavaScript/React, and SQL for database management 13. Understanding of network fundamentals and related technologies (TCP/IP, IP Stack, VPN, Routing) 14. Experienced in one or more of the following areas: communicating with wide ranging audiences, developing technical documentation, resolving operational issues using data, managing multiple projects, and driving initiatives in a cross-functional, global, and multilingual team environment **Preferred Qualifications:** Preferred Qualifications: 15. Master's degree in Telecommunications, Computer Networks, Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta 16. Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, AWS) 17. Understanding of SMPP, SS7, Value Added Services Platforms (SMS Firewall), and Telco Infrastructure (PGW, GGSN), or similar 18. Understanding of IT infrastructures and network protocols on different layers preferred, with demonstrated knowledge of different data exchange formats and protocols 19. Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems 20. Experience with large scale enterprise system development 21. Certified CCNA / CCNP **Public Compensation:** $109,000/year to $165,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

About Us: Do you enjoy working with the brightest individuals in IT? Are you ready to work for an innovative fast-growing company?! Do you get excited about the latest technologies? If so, this is the place for you. Greene Information Systems is a 13-year-old Managed Services Provider (MSP) located in Seattle, WA. Greene IS integrates closely with Microsoft as a partner to innovate cutting edge solutions for MSPs. With hundreds of customers across the United States we need technical administrators willing to travel in the Seattle-metro and the US to assist client with technical installations and integrations. We value great attitudes and fun personalities, have flexible schedules, and are looking for great talent to join our team! We are forward focused with adopting the latest technologies that are cloud-first like Microsoft Azure, Intune, Endpoint Management, and Azure Virtual Desktops. This position is classified as full-time and may require travel to a customer site in the United States. The ideal Field Support Engineer will have 3+ years' experience in an MSP environment. Qualifications: End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting. Strong verbal and written communication skills Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Knowledge of Microsoft Windows Server Platforms as well Active Directory, Group Policy, Azure Support of Windows Defender or similar product for endpoint threat management Intermediate understanding of virtualization platform such as Hyper-V and VMware Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls The following qualifications will make you stand out as a candidate: 3+ years' experience in an MSP environment, particularly utilizing the ConnectWise suite of products or similar ticketing systems Exposure to/ability to support workloads in Azure or AWS Experience with Microsoft Intune, Autopilot, Azure, AVDs Microsoft or related industry certifications Scripting and automation experience with PowerShell, Azure Automation, Web APIs

Azure IoT Cloud Infrastructure Specialist Serve as a technical advisor and subject matter expert for global smartbuilding portfolio, with a focus on secure IoT/OT networking, Azure integration, identity/SSO, and operational resilience. You will not implement changes directly; instead, you will triage issues, guide architecture and security decisions, lead riskmitigation strategies, and equip internal teams and partners through documentation, training, and governance. Key Responsibilities IoT/OT Network & Security Advisory Technical triage: Rapidly assess questions or incidents to distinguish network vs. device vs. cloud causes; recommend next steps and owners. Advise on segmentation, encryption, and firewall policies for IoT/OT environments; define guardrails that balance safety, availability, and security. Design secure dataflow patterns (edge → gateways → cloud) and certificate/credential handling approaches appropriate for constrained OT devices. Produce risk assessments and mitigation plans for new integrations, vendor connections, and intersite traffic; track risks to closure. Azure Platform & Enterprise Integration (Advisory) Guide solution patterns across Azure IoT Hub, Device Provisioning Service (DPS), IoT Edge, Azure Digital Twins, and related telemetry/analytics services. Advise on identity and SSO using Microsoft Entra ID (Azure AD) and modern auth flows; define leastprivilege controls and conditional access guardrails. Define secure onboarding and offboarding patterns for devices and applications; recommend resilience/failover and rollback strategies. Smart Building Systems Oversight Provide technical insight into BAS/BMS, Environmental, People Density, occupancy, parking, digital signage and other Commercial & Industrial IoT systems and their integration with Azure IoT platforms. Validate data integrity and performance through telemetry reviews, dashboards, and controlled tests; recommend tuning, buffering, and retry patterns. Deliver stakeholder presentations that explain how building systems map to network and cloud architectures, highlighting operational and security implications. Troubleshooting, Triage & Escalation Act as a Tier3 escalation point for complex IoT/OT connectivity and platform issues; perform deep diagnostics (logs, packet captures, edge/cloud traces). Lead root cause analysis (RCA) and write clear postincident reports with preventive actions, ownership, and timelines. Run knowledgetransfer sessions and postincident reviews to build field/vendor capabilities and reduce repeat occurrences. Lifecycle & Preventative Maintenance Support lifecycle planning for firmware, certificates/keys, controller upgrades, and network segmentation milestones. Partner with field teams and vendors to align preventative maintenance with uptime/SLA and security objectives; recommend proactive riskreduction actions. Standards, Training & Documentation Define onboarding requirements for IoT/OT solutions (compliance checks, service mapping, ops readiness). Own and maintain KBAs, runbooks, RACIs, workflows, and architecture patterns; ensure global applicability and version control. Create and deliver training modules and technical presentations for networking, operations, and app teams, measure adoption. Global Project Support & Governance Contribute to project scope, risk identification, acceptance criteria, and Key Performance Indicator (KPI) Objective and Key Results (OKR) definitions for global rollouts. Facilitate risk workshops and status readouts; provide executivelevel presentations on readiness, risk posture, and remediation progress. Coordinate across security, networking, facilities, and vendor teams to maintain alignment and accountability. Onsite Technical Liaison (Hybrid) Attend onsite tests, commissioning events, device reviews, and vendor alignment meetings; provide realtime triage and decision support. Capture onsite findings and convert them into updated standards, patterns, and training content. Qualifications IoT/OT networking, firewalls, and encryption: Strong grasp of routing, segmentation, VPNs/proxies, TLS/PKI, and secure edgetocloud patterns. Azure IoT expertise: Practical advisory experience across IoT Hub, DPS, IoT Edge, Azure Digital Twins, and telemetry/analytics pipelines. Identity & SSO: Handson advisory experience with Microsoft Entra ID (Azure AD), modern auth (OIDC/SAML/OAuth2), and leastprivilege access patterns. Troubleshooting & RCA: Demonstrated ability to lead deep diagnostics and produce clear, actionable RCAs with preventive controls. Smart building Information Gathering systems: Working knowledge Environmental, People Density, Parking and other various experiences. Risk mitigation & governance: Ability to produce risk registers, mitigation plans, acceptance criteria, and track to closure. Enablement skills: Excellent documentation, training, and presentation skills; ability to influence global stakeholders in a hybrid environment.

Title: Service Engineer - Cloud Security & Azure Service Fabric Worksite: Onsite About WCT WCT is a global talent solutions partner committed to delivering high-impact technology and engineering talent to some of the world's most innovative companies. As a WCT employee, you will be part of a dynamic, growth-oriented culture that values collaboration, continuous learning, and excellence in execution. Role Overview You'll implement and manage changes across Service Fabric clusters, cloud services, and adjacent infrastructure to achieve high reliability, security/compliance alignment, and operational excellence. The role emphasizes automation, secure deployments via ADO (YAML) pipelines, secret rotations, geo expansion (including sovereign cloud), and modernization-migrating legacy workloads, consolidating services to improve cost, and simplifying architecture (distributed systems troubleshooting is key). What You'll Do Own health, configuration, and change management for multi region Azure Service Fabric clusters; author rollout/upgrade templates and monitor with Azure Monitor/Application Insights/Geneva. Build, maintain, and harden Azure DevOps (ADO) YAML pipelines; manage libraries, variable groups, service connections, certificates, and secrets; eliminate PATs/local authorities by adopting workload identity. Provide support for S360 and SFI platforms, ensuring compliance and reliability across integrated workflows enabling Security initiatives like securing azure resources(through IaC), securing build/deployment pipelines, enabling modern security practices and mitigating application security concerns raised by Microsoft as best practices etc. Drive geo expansion and sovereign cloud enablement; design traffic flows with Azure Front Door (Premium), Traffic Manager, DNS; prepare IPv6 ready ARM/Bicep templates. Lead modernization such as Service Fabric → AKS transitions, service consolidation, and cost optimization (rightsizing, reserved instances, eliminating waste). Troubleshoot distributed systems end to end (service model, deployment, networking, data); debug C#/.NET services; and resolve Cosmos DB issues where needed. Document runbooks/operational standards; automate with PowerShell; uphold security/compliance best practices and change control. What You'll Bring 5+ years in Azure engineering/SRE/DevOps working on distributed systems and cloud automation. Hands on expertise with Azure Service Fabric (stateless/stateful apps, node types, cluster upgrades) and ADO YAML pipelines. Proficiency in scripting (PowerShell); working knowledge of C# for service/debug scenarios. Experience with observability tooling (Azure Monitor, Application Insights, Geneva) and Kusto for diagnostics. Experience in security initiatives like securing azure resources(through IaC), securing build/deployment pipelines, enabling modern security practices and mitigating application security concerns raised by Microsoft as best practices etc. Familiarity with compliance frameworks (e.g., ISO 27001, SOC 2; HIPAA/GDPR as applicable). Nice to have: AKS/Kubernetes, 1ES/OneBranch/1CDN, Azure networking (AFD, Traffic Manager), Cosmos DB. IaC (ARM/Bicep) Compensation / Salary Range The typical pay for this role across the U.S. is USD 90,000 yearly to USD 110,000 yearly. Factors that may affect pay within or outside of this range may include but are not limited to geography or market, skills, education, experience, and other qualifications of the successful candidate. Benefits Medical, dental, vision, life, PTO, holidays, 401(k) benefits, and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment. WCT will accept applications, and process offers for this role until the role is closed. Equal Employment Opportunity Declaration WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex including pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Skills Required: Experience Required - 7 to 9 years in IT Operations. Relevant Experience - Minimum 4 -5 Years in Networking Technical Skills -OSPF, BGP, Switching and Routing, VRF's, Multicast, DMVPN, VxLan, BGP/EVPN, 802.1x, Palo Alto and RADIUS Technical Certification - CCNA and Palo Alto Certification (Preferred) Job Responsibilities: Design, implement, and support network infrastructure for large scale networks. Experience with Palo Alto firewalls. Monitor firewall logs, network traffic, and security events to detect and respond to security incidents in a timely manner. Troubleshoot and resolve complex network security issues, including firewall misconfigurations, connectivity problems, and performance bottlenecks. Design, deploy, configure, and manage Palo Alto Networks' firewall solutions, including Panorama management platform, Global Protect VPN, and Threat Prevention subscriptions. Develop and implement network security policies, rules, and access controls based on industry best practices and regulatory compliance requirements. Experience in Deploying Cisco and Palo Alto Devices. Administrate Network Access Control Solutions such as Cisco ISE and Cisco DUO. Experience with Cisco Nexus and Catalyst Series switches and Arista switches. Deep understanding of various network protocols and technologies such as OSPF, BGP, MP-BGP, VRFs, multicast, DMVPN, VxLAN, BGP/EVPN, 802.1x and RADIUS Escalation points for network support engineers. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year