Technical support engineer jobs in Tyngsborough, MA

Desktop Support / Network Technician I Onsite: 55 Fruit Street, Boston, MA Contract: 3-6 months, with possible extension Schedule: M-F. 8:00am-4:30pm Pay rate $24.00 p/hr - W2 *W2 Contract Only* Covid surge project. The contractors for this project directly help our tech team with fixing break fix issues for the PC, laptops printers etc..For this reason, the Covid Surge techs that we are looking for need to have some prior experience in desktop support. MUST HAVES: -- Strong commitment to providing superior customer service -- One year of experience in desktop support role -- Hands-on experience with the installation, repair and troubleshooting of personal computers -------------------------------------------------------------------------------------------- The Network Technician I provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked and documented in service management software. The specifics associated with this role are described in the attached Position Summary. Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. • Provide break/fix technical support services for networked and stand-alone computing equipment • Use knowledgebase articles, where appropriate, to resolve issues • Document work performed within the service management software; document device and user data as required • Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate • Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves and operating system rollouts • Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management • Provide next level technical support for Service Desk staff • Provide turnover report for next shift

Position Type: Full Time (40+) Pay Type: Salary Seasonal Work: No Northeast Paving Benefits: Company Paid Basic Life Insurance Company Paid Long Term Disability Policy Company Paid Vacation & Holiday Pay Company Paid Parental Leave Company Paid Maternity Leave Company Paid Employee/Family Assistance Program (EAP) Voluntary Medical & Vision Insurance Voluntary Dental Insurance Voluntary Short Term Disability Voluntary Supplemental Term Life Voluntary Accident, Legal, Hospital, Critical Illness Policies 401(k) Plan w/Employer Match Annual Company Stock Purchase Opportunities Discount Partnerships: Verizon, Ford, Perkspot Health and Wellness Benefits, including Monthly Gym/Fitness Incentives General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects. Key Duties Create, review and triage support Tier (1-2) tickets on a timely basis Project work related to the implementation of new technology tools. Provide end-user desktop support via remote support tools or in person visits Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly. Install and configure new computers, monitors, and printers. Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices Create clear, concise process and system diagrams and other supporting documentation Coordinate with vendors to execute software and firmware upgrades Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies Assist with other projects and tasks as required Identify issues requiring escalated support and route to the appropriate team or leadership. Identify recurring or unique issues, develop solutions, and verify successful implementation. Document and/or update documentation for identified issues, solutions, and procedures. Train and/or mentor junior team members. Share knowledge and best practices. Actively participate in team meetings and feedback sessions. Qualification Requirements General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience 3 + years of technical experience working with hardware/software Bachelor's degree or equivalent Experience Experience working in windows and virtualized environments Ability to utilize an ITSM system for change and incident management Microsoft training and related certifications are a plus Strong interpersonal, organizational and customer service skills Ability to work flexible/extended hours when requested or participate in an on-call schedule Able to work both independently and effectively with remote team members as necessary Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job: Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties. Lifting and transporting of moderately heavy objects (40 lbs). Drive to locations to assist users or deploy systems as needed Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job. Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required. Noise level in the office work environment is normal. Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees. Assess work environment for possible hazards and makes sure training is adequate to the task. Has proper personal protective equipment and tools, uses them appropriately for the given task. Speaks up if seeing an unsafe act Identifies and turns in near miss reports Asks for help, when needed, to perform tasks safely. Considers if there is a safer way to perform work and communicates. Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast. We support a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply.

Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Secret At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Radar Systems Engineer II is responsible for generating new and updated specifications for radar development programs while following the systems engineering processes for updating, reviewing, and releasing the specifications. The Radar Systems Engineer ensures that the System Capabilities and Requirements are appropriately flowed from the System Spec through the Radar System and Subsystem specs to the design and verification teams. You will be responsible for creation, review, and submittal for approval of all Radar Performance, Functional, Hardware, Interface, Environmental, Manufacturing, and Fabrication Requirements changes that leverage Radar Software Capabilities. You will also be responsible for but is not limited to: support of concept development, testing, integration and verification activities, and coordination between design, software, and systems requirements teams. What You will Do: Generate specification changes that reflect the new and obsolescence development programs related to radar upgrades and maintenance Collaborate with Software and Systems Test teams and the USG customer on radar capabilities driven by new hardware and algorithm development Provide technical oversight for the execution of Radar Systems Requirement Development Collaborate with the Systems Engineering Lead and Chief Engineers to ensure that the Hardware, Software, and System Requirements are all being met in a consistent manner Support Independent Research and Development and other sources of internal funding for future Radar capability upgrades and innovations Support internal and external Program and Gate Reviews including Systems Requirements Reviews, Preliminary Design Reviews, Critical Design Reviews, and Test Readiness Reviews. Support the Independent Reviews (IRs) that precede each gate. Qualifications You Must Have:: Typically requires a Bachelor's in Science, Technology, Engineering, or Mathematics (STEM preferred) and a minimum of 2 years of prior engineering experience or equivalent experience. Ability to obtain and maintain U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for the required security clearance. Experience with tactical air defense systems, product line development processes, and software development Experience interfacing with external customers Experience across the product development life cycle Qualifications We Prefer: Existing DoD Secret Clearance Radar Knowledge Experience making challenging technical decisions and setting priorities Experience designing, implementing and testing radar waveforms and signal processing algorithms Familiarity with Raytheon Integrated Product Development System (IPDS) and gating processes Ability to travel domestically and internationally What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.

For description, visit PDF: ************ fwwebb. com/careers/pdfs/Bedford_IT_Tech_Support_NEW. pdf

Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a mulitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. We're looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment. What's in It for You: * Competitive salary within a stable, full-time role. * Supportive, people-first company culture with the feel of a small, collaborative local team. * Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS, and modern virtual support tools. * Opportunities for deeper technical growth, cross-training, and advancement within IT. * No travel required: work is performed onsite during regular business hours for predictable work/life balance. Responsibilities * Act as an escalation point for technical issues requiring advanced troubleshooting, root-cause analysis, or configuration work. * Provide Daily technical support for end users both in-person and remotely, ensuring minimal downtime and quick problem resolution. * Manage, investigate, and resolve support tickets using an AWS/Azure-based ticketing system, ensuring accurate documentation and timely follow-up. * Handle advanced Office 365 administration, including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross-platform troubleshooting. * Support and troubleshoot the Salesforce platform, including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment. * Perform deeper hardware and software diagnostics across PCs, laptops, printers, and peripherals-identifying and resolving recurring issues and recommending long-term fixes. * Assist with virtual environment support, including remote desktop technologies, VPNs, cloud services, and user connectivity issues. * Manage PC/laptop inventory, coordinate new device builds, imaging, deployment, and lifecycle management. * Administer Active Directory (group policies, OU management, account adjustments, password resets, and permissions). * Set up & configure new hardware/software for employees, ensuring compliance with security and configuration standards. * Create and update technical documentation, internal knowledge base articles, and Tier 1 support guides. * Collaborate with other IT team members to identify patterns, improve processes, and enhance the end-user support experience. Requirements * 3+ years of IT Help Desk or Desktop Support experience in a similar environment. * Proficiency with Microsoft 365 and Active Directory administration. * Experience working with ticketing systems (AWS/Azure experience preferred). * Strong software and hardware troubleshooting skills. * Excellent communication skills-you can explain tech clearly to non-technical users. * A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs. when needed. * A commitment to reliability, responsiveness, and teamwork.

United States All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our award-winning **Technical Support** team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products. **Think this role is for you?** This individual has an ability for troubleshooting issues beyond "computer stuff." In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays. **Key Outcomes:** + Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email. + Document calls in the CRM system and escalate issues that require further investigation. + Authorize return of customer product for investigation. + Determine replacement of product as warranted. **Potential Growth Opportunities:** + Represent Technical Support as specialist for designated product(s). + Act as liaison to other departments within the division concerning issues related to specific product lines. + Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. + Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams. + Build relationships with partners and distributors. + Writing and reviewing procedures. + Provide guidance and coaching to other Technical Support personnel. **Do you have what it takes?** + You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you. + You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. + You are comfortable speaking on the phone and have flexibility in your schedule. + We are looking for someone who is eager to start their career in this field and wants to grow within the department. **Additional qualifications:** + Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required). + ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired). + Experience as a Cytology Prep Technician (desired). + Experience with cytology, RT PCR, molecular, or virology (desired). + Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired). If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply! The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

HealthDrive is seeking an enthusiastic full-time IT Support Specialist to join our team. As part of the Help Desk team, this individual will be responsible for providing excellent first-line support to our remote and in-office users who utilize HealthDrive software systems and other 3rd party apps. This team member will also train users on HealthDrive's software systems. Support also includes triage of simple to moderately complex issues, SQL database maintenance, resolution and follow-up of tickets, as well as escalation to a senior IT team member as necessary. We are conveniently located off Route 9 in Framingham, MA, close to routes 90 and 495 in a spacious modern office with a workout center available right in the building! What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) + Company match, Paid Time Off, hybrid schedule opportunity, monthly meal program, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses. HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence . HealthDrive is a place where everyone can grow and training is provided. Join our diverse team today! Responsibilities Triage, resolve, and/or escalate technical issues raised by end users Respond to daily Help Desk tickets Account creation and configuration of hardware/software needs for new hires Imaging of computers Software QA testing and documentation Train and instruct best practices for HealthDrive employees and remote staff IT support to projects and departments outside the department as needed Other duties and tasks may be assigned as appropriate or necessary Qualifications Skills & Specifications Analytical Problem-Solving Skills - must be adept at analyzing technical challenges, identifying possible causes, and advocate for solutions. Must have a desire to provide superior customer service for internal and external facing customers Excellent written and oral communication skills - must possess the ability to listen and relay information to all audiences Excellent organizational skills with the ability to handle and prioritize multiple projects Healthcare application and healthcare industry knowledge helpful Electronic Health Records (EHR) and/or medical billing system experience desired Ability to take direction from all levels Exhibit a high level of individual initiative as well as work well within a collaborative team environment Education & Qualifications Bachelor's degree required; degree in Health Information Management (HIM) preferred Registered Health Information Technician (RHIT ) certification a plus Preferred Abilities Advanced configuration knowledge of current Windows operating systems Basic to intermediate database reporting skills (ability to read and write basic T-SQL scripts) Advanced MS Office skills Understanding of Active Directory and Windows networking management 1-3 years of experience (including internships) in process troubleshooting and supporting the timely resolution of issues Work Environment Office setting. Desk/Computer/ General office equipment. The noise level in this work environment is usually light to moderate. Physical Requirements Ability to sit for long periods of time. Ability to lift up to 10 lbs. occasionally for duties related to office work.

Must Have Technical/Functional Skills LIMS, ITIL, Labvantage, Roles & Responsibilities * 3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting. * Experience with LabVantage LIMS is must. * Strong understanding of laboratory processes, sample management, and analytical workflows. * Experience with LIMS system configuration, master data updates, and user management. * Familiarity with ITIL processes (incident, change, and problem management) * Ability to troubleshoot application issues, system errors, and support ticket resolution. * Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems. * Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems). * Strong skills in documenting system processes, configurations, and incident resolution procedures. * Excellent communication and collaboration skills, working with both technical and non-technical teams. Salary Range: $110,000 - $115,000 a Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a "can-do" attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Description: * Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. * Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. * Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. * Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. * Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. * Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. * Communicate technical issues and solutions clearly to non-technical users. * Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. * Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. * Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. * Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Position Qualifications: * Bachelor's Degree preferred * Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. * 1 - 3 years of experience in a technology environment, successfully serving customers * Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. * Customer service focus with ability to build trust and represent IT positively. * Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. * Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. * Ability to prioritize and execute tasks in a high-pressure environment. * Familiarity with AI tools for support workflows and troubleshooting. * Strong knowledge of Windows and Mac OS. * Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: * Resume * Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.

MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard. MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business. MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio. IT Support Administrator Roles and Responsibilities: * Troubleshoot and resolve user desktop issues (hardware/software/access/security/business applications) * Escalate issues to Tier 3 as needed * Build, maintain, and deploy end-user system images on devices * Manage all work in the service desk ticketing system * Provide remote support for US & International offices * Perform all work according to the defined process while keeping pace with fast business growth * Assist in developing and documenting improvements to current processes * Conduct one-on-one and small group training to end users on supported technologies * Assist in the ordering, receiving, storage, deployment, and retirement of PC assets * Work with third-party vendors to augment the functions of Internal IT * Travel periodically to company locations Qualifications: * Great interpersonal & customer service skills, and a good team player * 2+ years of related IT Support experience * Windows 10 troubleshooting * One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc) * Good analytical problem-solving skills to isolate and resolve problems * Experience working from a help desk management system * Able to lift and palletize heavy equipment. (PCs, monitors, and printers) * Strong verbal and written communication skills * Ability to work independently and in teams reaching high levels of productivity * Comfortable switching quickly between tasks * Demonstrates strong work ethic * Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution Other Special Skills: * Office 365 experience * iPhone & Android OS config & troubleshooting * Windows 7/10 troubleshooting * Macintosh support EEO: MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law. Reasonable Accommodation: MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call *************** or email HR_*************. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.

Applied Research Solutions is seeking a full-time System Engineer Support Principal for Hanscom AFB. Why Work with us? Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers. **Responsibilities Include:** The individual shall be able to: + Conduct reviews on program portfolio to evaluate and/or recommend alternative plans, improve systems engineering programs/processes, manage/sustain program technical baseline, and design/perform system level tests to assure that subsystems and system performance is achieved in accordance with approved specifications. + Perform program reviews to evaluate alternative proposed plans, systems engineering programs, design, and test results to assure that subsystem and system performance is achieved in accordance with program specifications. + Prepare technical documents which define, specify, and recommend system/subsystem characteristics. Prepare management reports and conduct technical presentations for planning, implementation, and corrective action using application of engineering economy principles. + Perform validation of systems, including development of criteria and procedures. Analyze and/or evaluate results of major engineering systems. + Provide system/program engineering, technical support and technical training to support programs/initiatives, including but not limited to: acquisition, development, integration, sustainment, continued evolution, deployment/fielding and installation, and operations oversight. + Provide engineering support services and inputs to program and project risk management activities in compliance with Air Force SEAM processes. + Capable of performing: problem/gap definition, trade space analysis, science and technology roadmap analysis, "Set based design" for concept development, Multi-Objective Decision Analysis (MODA) and cost versus capability trade off analysis. + Other duties as assigned **Qualifications/ Technical Experience Requirements:** + Must be a US citizen + Top Secret Security Clearance. + Advanced Electrical Engineering degree (MA/MS) and 12 years of experience in aircraft systems, of which 5 years must be in the DoD, OR a BA/BS degree and 15 years of experience in Electrical Engineering, of which 5 year must be in the DoD with aircraft systems, or 20 years of directly related experience with proper certifications as described in the Functionally Aligned Job Descriptions, of which 8 year must be in the DoD with aircraft systems. The expected annual salary range: $180k - $192k. Salary is dependent upon the role and associated responsibilities, candidate's experience, and qualifications to include education/training, and key skills. All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans. **Qualifications** **Motivations** **Preferred** + **Work-Life Balance:** Inspired to perform well by having ample time to pursue work and interests outside of work + **Flexibility:** Inspired to perform well when granted the ability to set your own schedule and goals + **Self-Starter:** Inspired to perform without outside help + **Ability to Make an Impact:** Inspired to perform well by the ability to contribute to the success of a project or the organization + **Goal Completion:** Inspired to perform well by the completion of tasks **Education** **Required** + Bachelors or better in Electrical Engineering Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

We are seeking a detail-oriented and hands-on IT Field Support Engineer to deliver high-quality onsite technical support for end-user hardware, software, infrastructure proximity, and special IT programs. This role encompasses support for standard and non-standard devices, user lifecycle services (onboarding/offboarding), asset and depot management, VIP services, and third-party/vendor coordination. The ideal candidate has experience in enterprise IT environments and excels in communication, incident resolution, and multitasking. Key Responsibilities:1. Hardware IMAC (Install, Move, Add, Change) Support: Diagnose and resolve hardware issues for desktops, laptops, Macs, tablets, smartphones, and supported printers. Coordinate with vendors and internal teams for service ticket resolution. Provide smart hands support for AV systems and digital signage panels. Collect equipment during user offboarding and support Red/Yellow zone operations. 2. Software IMAC & Configuration: Address software break-fix issues and coordinate with OEM vendors when necessary. Install software and image devices that cannot be configured remotely. Deploy desktop/mobile applications manually when needed. 3. VIP User Support: Deliver prioritized support and quick turnaround for hardware and software issues. Maintain and manage a dedicated VIP device inventory. Operate a VIP-exclusive support channel and maintain user tagging in ITSM tools. 4. R&D & Industrial Automation Site Support: Follow SOPs for lab device qualification and incident resolution. Provide hands-and-feet support for specialized hardware like scan guns, barcode scanners, and GxP-compliant systems. Support antenna and Wi-Fi deployment and troubleshooting. 5. IT Kiosk Program Management: Act as SPOC for client kiosk projects. Validate kiosk requirements, coordinate design, and assist in deployment and support. Promote usage and optimize performance through user training and feedback. 6. Server Room & Network Proximity Support: Perform tape handling, rack and stack activities, and basic hardware configurations. Maintain cable management, assist in decommissioning, and perform routine visual/power checks. Support cabling, access compliance, network hardware setup, and coordination with OEMs for maintenance. 7. Third-Party Support & Coordination: Schedule and escort third-party vendor activities. Coordinate with infrastructure and AMS teams for device support and deployments. Facilitate IMAC activities involving external parties. 8. Event IT Support: Provide on-site IT support during company events such as town halls or seminars. Coordinate with OEMs, AV vendors, and ensure hardware availability and setup. 9. Onboarding, Offboarding & User Training: Train IT staff on GxP compliance and deliver training to end-users on desktop tools and regulatory practices. Distribute manuals, FAQs, and training documents. Manage equipment provisioning and returns in alignment with automated workflows across ITSM, AD, and email services. 10. Hardware Asset Management: Maintain the AMDB (Asset Management Database) and track lifecycle events from procurement to decommissioning. Monitor licensing issues and coordinate with stakeholders for compliance. Coordinate logistics and update records for asset movement and tagging. 11. Device Deployment & Depot Management: Handle centralized and local stocking of spare devices and parts. Manage imaging, OS installations, tagging, and packaging for end-user devices. Coordinate delivery, replacements, and reclamations with logistics teams and OEMs. Devices Supported: Desktop & Laptop PCs (Windows/Mac) Smartphones & Tablets AV Equipment & Meeting Room Systems Non-standard R&D equipment (scanners, PDAs, label printers) Printers (Smart Hands) IP Phones & Network Devices Peripheral Devices (Mice, Keyboards, Cables, Docking Stations) Required Qualifications: Diploma/Bachelor's in IT, Computer Science, Electronics, or related field. 3+ years of experience in field support or end-user computing environments. Hands-on expertise in Windows/Mac environments, ITSM tools (ServiceNow), and hardware troubleshooting. Familiarity with regulatory compliance frameworks (e.g., GxP) is a plus. Good understanding of enterprise networking, AV systems, and server room safety procedures. Preferred Skills: Strong communication and customer handling skills. Ability to prioritize VIP and high-impact requests. Experience in vendor coordination and IT infrastructure proximity support. Self-driven with a continuous improvement mindset.

Job Description Senior Technology & Systems Consultant (Massachusetts - Client Sites) We're a leading IT Consulting, Managed Services and Cloud Computing Company, providing innovative services and strategic leadership to businesses. We're a Microsoft Gold Partner, CRN top Tech Elite Solution Provider, and a top BBJ Consulting Company. Our team guides some of the fastest-growing organizations and collaborates with hundreds of clients to help transform their businesses - while delivering exceptional results. We pride ourselves in hiring only the best, with a proven track record of success and desire to meet new challenges. Why Join Us? We value your hard work and offer a comprehensive benefits package, including: Competitive pay 20 days of PTO for senior consultants Quarterly bonus potential 401K matching Your birthday as a holiday Triple AAA membership And more! Job Summary: Senior Engineers' duties include: Managing all aspects of our customer's technologies; Mentoring, educating, guiding and supporting associate/mid-level team members; Performing IT assessments, delivering recommendations and proposals; and nurturing customer relationships. Seniors play a crucial role at iCorps as they serve. Ensure excellent client service while fostering consultant development. This is a hands-on technology role. Responsibilities: Provide clients with technical expertise pertaining to networking mobility virtualization security and cloud-based solutions. Evaluate recommend implement manage and execute new technologies. Update existing infrastructure to ensure optimal network performance compute performance security and availability. Develop leadership to create IT strategies ensuring the networking compute and storage infrastructure meets current and future requirements based on needs and regulations while optimizing the IT budget. Understand on-premise hybrid and cloud architectures as well as proven best practices that enable high operational resiliency. Ability to work in various environments have excellent follow-up skills provide detailed documentation and work effectively and independently. Participation in proposal content product research and sales meetings with prospective clients may be required. Understand fundamentals of IT governance. Requirements: Outstanding communication skills; able to explain complex IT needs and risks in a non-technical manner. Bachelor's degree in Computer Science or equivalent experience. Minimum of 5+ years of experience in maintaining and supporting various technology environments. Prior consulting experience is highly desirable. Professional certifications strongly preferred: Microsoft expert certification (Cloud technology) CISSP CCSP and other related industry certifications. Comprehensive understanding of operating platforms connectivity security and information management. Fundamental knowledge of advanced troubleshooting theory and practice. Deep knowledge of the complete Microsoft SaaS cloud stack including Microsoft 365 EMS Microsoft Entra ID Purview Compliance and device management. In-depth knowledge of Microsoft Azure IaaS services including virtual machines storage networking backup/site recovery and security. Azure App Services and web application firewalls. Advisory understanding of AI and CoPilot. Exposure to both AWS and Google Cloud services. Experience with the transformation from on-premises to cloud services. Knowledge of technologies such as identity services such as Active Directory Okta etc. Strong hands-on networking firewalls routing and switching experience. Experience with virtualization technologies such as VMware Citrix and Microsoft. Exceptional interpersonal skills to build client relationships and work effectively with team members. Starting salary for this position is $130,000 annually. For more information please visit our website at ************** or send your resume iCorps Technologies is an Equal Opportunity (EEO) Employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Benefits: 401(k) Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Blueport is looking for a Network Support Engineer II who thrives on solving complex challenges, keeping networks running flawlessly, and being the go-to expert for escalated support. This is a hands-on role where youll work directly with customers, optimize performance, and ensure connectivity for leading multifamily and hospitality businesses. Join Blueport and help deliver the future of connected living. Were seeking a Network Support Engineer II to keep our clients networks running at peak performance and provide expert support when it matters most. In this role, youll troubleshoot complex issues, optimize systems, and collaborate with our engineering and customer success teams to ensure seamless, reliable connectivity. From hospitality to multifamily communities, youll play a key role in delivering best-in-class network experiences that power our clients success. Why Youll Love Working at Blueport Competitive benefits including 401(k), health, dental, and vision insurance Paid time off so you can recharge Opportunities for growth and career advancement A collaborative, innovative culture where your voice matters Work with cutting-edge technology that powers hotels and multifamily communities nationwide What Youll Do Be the Tier 2 escalation point, resolving advanced network issues Support and mentor Tier 1 team Configure and maintain switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols Monitor network performance, troubleshoot incidents, and enhance security Deploy and test new equipment and solutions Collaborate across teams to deliver seamless connectivity and service Working onsite in our Walpole Facility What You Bring 2+ years in a call center or support environment Strong knowledge of networking fundamentals (IP addressing, subnetting, VLANs, wireless) Hands-on experience with HP & Cisco switch CLI Flexibility with work schedule to meet needs of the department Ability to talk with customers to be able to understand issues at hand Excellent problem-solving skills and the ability to explain solutions clearly Disclaimer: This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Secret At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Radar Systems Engineer II is responsible for generating new and updated specifications for radar development programs while following the systems engineering processes for updating, reviewing, and releasing the specifications. The Radar Systems Engineer ensures that the System Capabilities and Requirements are appropriately flowed from the System Spec through the Radar System and Subsystem specs to the design and verification teams. You will be responsible for creation, review, and submittal for approval of all Radar Performance, Functional, Hardware, Interface, Environmental, Manufacturing, and Fabrication Requirements changes that leverage Radar Software Capabilities. You will also be responsible for but is not limited to: support of concept development, testing, integration and verification activities, and coordination between design, software, and systems requirements teams. What You will Do: Generate specification changes that reflect the new and obsolescence development programs related to radar upgrades and maintenance Collaborate with Software and Systems Test teams and the USG customer on radar capabilities driven by new hardware and algorithm development Provide technical oversight for the execution of Radar Systems Requirement Development Collaborate with the Systems Engineering Lead and Chief Engineers to ensure that the Hardware, Software, and System Requirements are all being met in a consistent manner Support Independent Research and Development and other sources of internal funding for future Radar capability upgrades and innovations Support internal and external Program and Gate Reviews including Systems Requirements Reviews, Preliminary Design Reviews, Critical Design Reviews, and Test Readiness Reviews. Support the Independent Reviews (IRs) that precede each gate. Qualifications You Must Have:: Typically requires a Bachelor's in Science, Technology, Engineering, or Mathematics (STEM preferred) and a minimum of 2 years of prior engineering experience or equivalent experience. Ability to obtain and maintain U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for the required security clearance. Experience with tactical air defense systems, product line development processes, and software development Experience interfacing with external customers Experience across the product development life cycle Qualifications We Prefer: Existing DoD Secret Clearance Radar Knowledge Experience making challenging technical decisions and setting priorities Experience designing, implementing and testing radar waveforms and signal processing algorithms Familiarity with Raytheon Integrated Product Development System (IPDS) and gating processes Ability to travel domestically and internationally What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a “can-do” attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Responsibilities: Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. Communicate technical issues and solutions clearly to non-technical users. Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Qualifications: Bachelor's Degree preferred Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. 1 - 3 years of experience in a technology environment, successfully serving customers Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. Customer service focus with ability to build trust and represent IT positively. Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. Ability to prioritize and execute tasks in a high-pressure environment. Familiarity with AI tools for support workflows and troubleshooting. Strong knowledge of Windows and Mac OS. Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: Resume Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.