Technical support technician jobs in Altamonte Springs, FL - 350 jobs

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a SIU Investigator (mid-level). This is a "Desk" position. Besides the normal SIU Investigator responsibilities, you will also perform triage duties to review claims identified by our predicative fraud tool to determine if an SIU investigation is warranted. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. This role is remote eligible. You can live anywhere in the Continental US. There may be occasional business travel involved. What you'll do: Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims. Participates in the development of fraud prevention strategies. Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims. Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools. Makes recommendations within defined authority guidelines. Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome. Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention. May serve as a resource team member on specific matters through demonstrated skill or training. Assists with the delivery of fraud awareness training initiatives in a defined environment. Handles CAT duty responsibilities as business requires. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma (GED). 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience. Proven investigatory skills. Experience obtaining statements from various parties to incidents, witnesses, and suspects. Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud. Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems. Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems. Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology. What sets you apart: Strong underwriting skillset as part of working within underwriting, investigating post-bind or part of an underwriting investigative team. Strong understanding of auto and property policy language to proactively identify potential misrepresentations before a claim is filed. Strong report writing and presentation skillset. SIU experience conducting low to complex P&C fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience. Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other. US military experience through military service or a military spouse/domestic partner Compensation range: This is an hourly position. However, the annualized salary range for this position is: $77,120 - $147,390 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: *************************************** Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. Our Values: Customer First - We earn the right to be our clients' first choice. Integrity - We hold ourselves to the highest standard to build trust. Collaborative - We always win as a team. Innovative - We find new methods to deliver change and advance technology to the industry. Passionate - We are driven to be the best in class. Currency Exchange International is looking for a proactive, results-driven, and organized professional to the join the team as an IT Help Desk Technician at our office in Orlando, FL! Essential Functions: Assisting with local helpdesk issues Responding to help requests from remote branch locations and offices including the use of remote access tools and troubleshooting with end-users over the phone or messenger Thoroughly documenting completed work using the company ticketing system Hands-on work for various cabling or installation purposes within the office, which may require climbing a ladder and using basic tools Provide on-call support to office users during some off-hours Knowledge in the following areas are necessary: Strong knowledge of Windows 7, 8.1, 10, Server 2008, Server 2008 R2, Server 2012 R2 and various administrative tasks Experience with remote access software such as Screenconnect, Teamviewer, or Remote Desktop Troubleshooting Windows installation issues including drivers, printers, scanners, and other software Formatting and installing Windows Operating Systems, either manually or via mass-imaging technologies, like MDT Using a ticketing system for prioritizing and documenting progress on issues and projects within the company and department Familiar with patch management and asset inventory technologies and methodology Proficiency with OS-native or OS-agnostic programming languages to be used for scripting automated tasks Cutting and terminating Ethernet patch cables Enthusiasm and a genuine interest in technology Competencies: Action Oriented Functional Skills Situational Adaptability Effective Communication Optimizes Work Processes Nimble Learning Required Education and Experience: Experience in a PC/local area network support environment. Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices. Strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus protection, and diagnostic software. Ability to diagnose and resolve onsite and remote PC related computing problems. Benefits: Commuter Reimbursement - CXI will pay the driving toll, bus or metro cost in and out of work Holiday Pay - 11 days of paid designated holidays annually Vacation Pay - 10 days of paid vacation time off annually Sick/Personal Days - 5 days of paid sick/personal time off annually 401K Plan - Company matches at 5% Health/Dental/Vision - 60% payment of the Health/Dental/Vision Insurance premiums Short and Long-Term Disability - Plan premiums are fully covered by CXI Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.

JOB TITLE: Technical Support Specialist POSITION OVERVIEW: At Kappa, our employees are our most treasured asset which is why we are looking for a dynamic and passionate follower of technology! We are looking for a customer service focused, professional Technical Support Specialist. The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies they work for. The main responsibility of the Technical Support Specialistis to answer inbound support calls, create, manage and monitor service tickets, and provide the first level of support to all end-users in a timely manner while delivering great customer service. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. Our ideal candidate shall support clients networked IT environments including hardware, servers, PCs, printers, firewalls, and software for a variety of diverse small, medium-sized and enterprise organizations. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills. Customer service is number one at Kappa Computer Systems, supporting our clients with a confident and happy can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success. TECHNICAL FUNCTIONS: Understanding of Microsoft's core business applications 365, Sharepoint, Azure, Outlook and others Update/restore/install and resolve any Windows OS PC problems and run diagnostics as necessary Troubleshoot minor email issues with 365, Exchange and Outlook Troubleshoot and repair PC software and hardware issues Troubleshoot minor printing and networking issues Troubleshoot and evaluate computer slowness and remediate Troubleshoot and resolve Internet issues Assist with user password resets, changes and updates Work with and installing\reloading hard drives and other PC hardware Responsible for managing new computer setups for clients Reimage PC's by working with images Anti-Virus and MDM management and support iPad and mobile phone assistance Assist with MFA issues and resets RESPONSIBILITIES: Support Triage Answer inbound support phone calls and monitor support email and ticket portal for client support requests Create support tickets, and manage the ticket process by assigning, tracking, routing, and redirecting problems to correct resources Prioritize clients support requests in order of most urgent Follow the ticket opening processes and communications to clients to ensure they are aware their request has been acknowledged Triage support tickets to best resource to resolve the issue/ load balance tickets to techs for quickest resolution Continually monitor ticketing system to ensure tickets are addressed quickly, reassigning tickets if needed to ensure a quick response to clients Monitor alerts from all monitoring software's and assign or close tickets as needed IT Service Tech Support Provide the first level of support (within your wheelhouse and within the above technical functions list) to all end-users Perform troubleshooting within a timely manner, by not spending more than 15-20 minutes on a ticket without further direction Properly escalate tickets to the next level of support after 15-20, continue to follow up on ticket to learn how the issue was resolved Use ticketing program to track all time and support resolutions Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages Follow up with customers, provide feedback and see problems through to resolution Must Document, document, document your service request details, resolution's, technical notes, passwords, end-user information and equipment Very detail-oriented, self-reliant; with the ability to meet established deadlines Other Skills Strong client-facing, enthusiastic with good communication skills Learn and use the available Kappa tools to better support our customers Quick to respond to clients with an understanding approach, and a follow up to customers promptly Successfully work on more than one issue at a time. Multitasking abilities is a must Very detail-oriented, self-reliant; with the ability to meet established deadlines Continue education and personal growth on subjects related to responsibilities Must be client service oriented and believe in teamwork, collaboration, adaptability & initiative. Possesses a drive to ensure clients success and satisfaction Must possess a strong technical curiosity and continued desire to grow Work independently with little instruction, and work tasks without much supervision Have a great work ethic (Made a mistake? Own up to it and learn) Willingness to get the job done right the first time REQUIREMENTS: Five years minimum experience in IT Field Proven working experience in providing help desk support Ability to multi-task and adapt to changes quickly Background check Good driving record Drug testing Flexible occasional nights, holidays and after- hours On-call rotation required Degree in IT is preferred In- office position, company shirts required WHAT IS IN IT FOR YOU?!? Competitive pay Retirement plan with 3% company match Health benefits Time off and paid holiday benefits Enjoy your birthday off Mileage reimbursement Company outings All the office snacks you can eat Work/life balance with a focus on a 40-hour workweek Technology training and certifications Fun work environment, Kappa is rated "Best Places to Work" 5 years in a row! ADDITIONAL INFORMATION: Valid drivers license and insurance with reliable transportation.This position will require some in-frequent travel to the other client offices as needed. Applicants selected will be subject to a criminal, employment, and motor vehicle background check.

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems. Responsibilities: Analyze operational and training data to assess performance and identify improvements. Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff. Develop instructional materials and deliver presentations to large, diverse audiences. Operate computer-based systems for simulation, analysis, and reporting. Apply knowledge of Navy operational and administrative directives and procedures. Qualifications: Bachelor's degree preferred. 3 to 5 years of relevant experience required. Strong analytical, communication, and presentation skills. Familiarity with Navy systems, tactics, and operational environments. Secret Clearance required with ability to obtain TS/SCI Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors. The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status. At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis. Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad. #cj

Smart has provided quality support to the themed entertainment industry. We specialize in new attractions, renovations, upgrades, scheduled maintenance, and project management. Job Description We are seeking a hard-working and reliable Skilled Contract Technician to join our team. You will participate in a variety of theme park and construction projects and follow plans and instructions from the site supervisor. Although experience isn't essential, you will have to be physically fit and a fast learner. To be successful in this position, you will work well as part of a team, enjoy working outdoors, and be able to perform strenuous physical tasks. Responsibilities: · Preparing job sites, materials, and tools · Maintenance installation and support · Use construction and maintenance tools and equipment to complete daily tasks · Loading and unloading of materials, tools, and equipment · Removing debris, garbage, and dangerous materials from sites · Follow instructions from supervisors to perform manual labor tasks · Put together and take apart temporary structures · Follow instruction from Smart Lead & Supervisors · Perform site clean-up. · Other duties as assigned Qualifications Perform necessary tasks in a safe manner Must have reliable transportation Ability to multi-task/cross train with-in various departments Able to physically handle all cleaning tasks, driving tasks and all tasks required Reliable Must be able to stand and walk entire shift for the general labor position Drive to excel and grow within the company is a plus Ability to lift up to 50 lbs 18 Years or older; Must have PPE, and steel toed boots (these can be provided) Additional Information All your information will be kept confidential according to EEO guidelines.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description The Technical Support Specialist role at Biller Genie plays a crucial role in ensuring effective communication and timely resolution of customer inquiries. As a member of the Tech Support team, you will be responsible for answering incoming calls and chats from customers, assessing their needs, and forwarding them to the appropriate support team for further assistance. Your excellent communication and problem-solving skills will contribute to maintaining high customer satisfaction levels. This role is an on-site position, requiring 5 days a week in the office. It is based in the Orlando area near International Drive, just minutes from I-4 and the Turnpike. If you're applying from out of state, please indicate in the header of your resume you are "Planning to Relocate" or your application may be automatically rejected due to distance. About Us: Ranked #259 in 2024 and #482 in 2025 on the Inc. 5000 fastest-growing companies in the United States, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. With offices in Orlando and Belfast, North Ireland, we are expanding rapidly and looking for enthusiastic individuals to join our team. Primary Job Responsibilities Customer Interaction: Answer incoming calls and chats from customers in a professional and friendly manner, providing excellent customer service at all times. Engage in active listening to understand customer inquiries and gather relevant information. Triage Assessment: Assess customer inquiries and determine the appropriate support team or department to handle their specific needs. Prioritize urgent inquiries and escalate them promptly to ensure timely resolution. Information Gathering: Collect and document accurate and detailed information about customer inquiries, including contact details, issue descriptions, and any relevant data required for the support team to provide effective assistance. Effective Communication: Communicate customer inquiries effectively and efficiently to the appropriate support team or department, ensuring all necessary details are provided for a smooth handoff. Collaborate with team members to ensure seamless transitions and efficient workflow. Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the company's ticketing or CRM system. Ensure that all relevant information is properly documented for future reference and analysis. Customer Follow-Up: Follow up with customers as necessary to ensure customer satisfaction and verify the successful resolution of their inquiries. Provide updates and feedback to customers regarding the status of their inquiries when appropriate. Continuous Improvement: Identify trends or patterns in customer inquiries and provide feedback to management or relevant teams for process improvements. Share insights and suggestions to enhance customer support processes and tools to increase efficiency and customer satisfaction. Required Skills High school diploma or equivalent; additional certifications or relevant education is a plus. Proven experience in a customer service role, preferably in a phone and chat support environment. Excellent verbal and written communication skills, with a strong command of the English language. Active listening skills and the ability to empathize with customers while maintaining a calm and professional demeanor. Strong problem-solving skills and the ability to think quickly and adapt to changing situations. Ability to multitask and work efficiently in a fast-paced environment. Strong attention to detail and accuracy in documenting customer interactions and information. Benefits: Comprehensive Medical, Dental, and Vision Plans 401k with up to 4% Company Match Flexible Open Paid Time Off (PTO) Policy Our Mission: To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market. Our Core Values: Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time. Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong. Catch Up - We are high performers and love a fast-paced environment. Believe in the Genie - We are passionate about where we are going as a team and we show we care. Class shines - We are articulate professionals who carry ourselves well and speak with purpose. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Powered by JazzHR myfo MRWenD

Please share profile to [email protected] Duration: Long Term Hybrid Role: Work Persona - Flexible: Weekly on Wednesday and Thursday at the office. Overview: Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. What you will do in this role: • Be a Customer Advocate providing support to users/administrators of our platform • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations • Resolve technical cases?created by customers looking for?help to understand or?troubleshoot unexpected?behaviors or answer technical?questions about the ServiceNow?software and platform. • Gain an understanding of?the ServiceNow platform and all?core functionality. • Analyze data with a?view to isolate the potential?cause of the issue. • Involve others to?accomplish personal and group?goals. What you will need to be successful in this role: • Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder) • Understanding of Email?Troubleshooting (e.g. Office 365, Exchange )? • Knowledge on Web?Services (SOAP, REST)? • Experience Data Extraction Technologies (e.g. JDBC, ODBC) • Hands-on experience exporting/importing data between separate systemS • Working knowledge on Network troubleshooting (e.g. Ping, Telnet) • Hands on experience in any?bi-directional, integration between two systems? • Some experience with Scripting languages:? JavaScript, Python, Perl, Unix Shell, Windows Shell) • Experience with relational databases (e.g. MySQL, Oracle) • Experience with the gathering and reading of various log files including tools like Splunk Hiring Manager Notes Integrations gets a mix of issue types that typically center around there broad topics: • Email Configuration and Maintenance (Not just Outlook App) • SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions). • Web Services • Scripting /Rest API • Database issues Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time. Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? • Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language • What backgrounds/skills can we be more flexible with that can be learned on the job? • SSO and authentication, Email protocols and servers What will the interview process look like? • First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions) • Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions) • Final Round - Optional

Job DescriptionSalary: Were Hiring! Helpdesk Technician Tier 2 Support (Managed Services) Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team. If youre passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environmentwe want to hear from you. Key Responsibilities: Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments Provide on-site support at client locations for troubleshooting and deployments Serve as an escalation point and mentor to Tier 1 team members Meet and exceed SLA standards with timely ticket resolution and top-tier customer service Participate in on-call rotation for remote support escalations Qualifications: Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure Must be authorized to work in the U.S. and pass a background check Must pass an initial and random drug screening Desired Skills: Proficiency with Office 365 and Google Workspace administration and support Experience deploying and managing Intune with Windows Autopilot Familiarity with Microsoft Defender for Endpoint Working knowledge of Windows PowerShell scripting Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred Experience supporting end users and documenting procedures/user guides Strong written and verbal communication skills Ability to multitask and manage concurrent projects Detail-oriented, self-motivated, and adaptable under pressure Skilled at translating technical concepts into user-friendly explanations Location: ETP Office *NOTE this is not a remote position Full-Time | Competitive Pay | Career Growth Opportunities

at our headquarters. iCoreConnect (NASDAQ: ICCT) is a national provider of secure communications for high-compliance industries including healthcare, finance, and legal. The company is headquartered in the Orlando metro area. The Technical Support Specialist is the first escalation point within Support and Customer Service. This position is ideal for technical troubleshooters who excel at positively engaging with customers through both written and verbal communication. It is a highly customer-facing role, involving frequent daily interactions with clients. The technicians have basic service and product knowledge and can solve fundamental problems, such as resetting passwords, uninstalling applications, and assisting customer with using our services. The selected candidate knows how to structure his or her thought process to determine the problem and work toward resolution systematically and helpfully. Required Skills: * Strong analytical and problem-solving skills. * Strong excellent time management skills * Methodically troubleshoot and resolve issues. * Excellent written communication and verbal skills, as well as strong listening skills. * Strong interpersonal skills. * Strong customer relation skills. * Strong phone support skills are preferred. * Ability to handle multiple priorities. * Ability to develop documentation for common issues. * Takes initiative to learn and develop. * Positively works with small teams and is motivated when working independently. Experience with: * Various email systems (Outlook, Thunderbird, Webmail). * Understanding of email systems and protocols (e.g. IMAP, SMTP). * Windows & Apple operating systems and utilities. * Modern-day browsers (e.g. Chrome, Safari, Firefox, IE). * Standard debug tools and processes available in/for browsers (e.g. Firebug). * Remote access services like TeamViewer, Splashtop, etc. * CRM software (e.g. Salesforce). Helpful Knowledge: * MySql * Zendesk or similar ticketing system Pay and Holidays: * Salary commensurate with skills and experience. * Benefits Including Paid Vacation, Sick time & Holidays, Health, 401k, Dental, Vision, FSA/HSA and more offered after a 90-day probationary period. * Hours are Monday - Friday from 11:00 a.m.- 8:00 p.m. (ET) at company HQ in Ocoee, FL. NOTE: This is an in-house position at our headquarters.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Job DescriptionDescription: IT Support Specialist South College - We are one of the nation's fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture. 20,000 Students 10 Campuses Competency Based Education Online IT Support Specialist Description The IT Support Specialist is sharply focused on providing enterprise level technical support and customer service for South College remote and onsite users. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and face-to-face white-glove end-user assistance. Responsibilities Document incoming Helpdesk requests using internal ticketing system Install, repair and maintain desktop and laptop computers, peripherals and related systems Provide end user support via remote assistance, in person and telephone. Support and enforce company information policies and procedures. Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iOS Assist in maintaining hardware and software inventory for asset management. Install and support AV equipment for classrooms, conference rooms and auditoriums Demonstrate broad knowledge of technology principles, practices, and procedures Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time Assist in updating support documents within knowledge management for the IT Services team, as well as end users End-user Account Management Build and maintain relationships across departments Other duties may be assigned Requirements: Education Associate degree in Computer Science preferred or equivalent experience Experience 2+ years of overall IT experience 2+ years' experience supporting Microsoft Windows and Apple Mac OS environment 2+ years' experience supporting Microsoft Office applications Knowledge of network security practices and Antivirus software Exceptional analytic and problem-solving skills Self-motivated and able to work across diverse technical and non-technical teams Outstanding written, verbal and interpersonal communication skills Exceptional Customer-oriented attitude ITIL familiarity (foundational level, but exposure to more detail than foundation is often necessary) Physical Demands The physical requirements outlined below represent the demands necessary to successfully perform the essential functions of this role. The position involves activities such as walking, lifting, and operating technology and equipment. Candidates must be able to use standard office equipment, including a desktop computer, monitor, keyboard, and telephone system. Additionally, the role requires regular communication, including speaking and listening.

Job Title: IT Support Analyst I Job Type: Full-Time Company: Reliance Management Services About Us Reliance Management Services is committed to delivering innovative support solutions in a collaborative and fast-paced environment. We're looking for a motivated IT Support Analyst I to join our growing team. If you're passionate about technology, we want to hear from you. Position Summary The IT Support Analyst I will play a key role in maintaining, troubleshooting, and upgrading computer systems, software, and peripherals. You'll provide day-to-day technical support across the organization and help improve systems performance, ensuring a seamless user experience. Key Responsibilities Install, configure, and upgrade operating systems and business software Set up and support computer hardware, monitors, network equipment, and peripherals Troubleshoot and resolve hardware, software, email, network, and peripheral issues Support users via centralized help desk and provide clear technical guidance Document equipment repairs, installations, and removals Train users on common business applications (e.g., Microsoft Office Suite) Contribute to system planning, hardware/software recommendations, and procedures Stay up to date on technology trends and make proactive suggestions Maintain user confidentiality and adhere to company protocols Qualifications High school diploma or GED required 2+ years of experience in IT support or related field (or equivalent education and experience) Must reside in Florida and be able to travel to Daytona Beach or Ocala, FL as needed Valid Florida Class E driver's license and clean driving record Strong understanding of computer hardware, networks, and business software Experience supporting users in a professional IT environment Excellent troubleshooting skills and ability to explain complex issues clearly Strong organization, time management, and communication skills Ability to work independently and manage overnight responsibilities effectively Preferred Skills Knowledge of server and network infrastructure Experience with financial or healthcare IT systems Familiarity with modern communication tools and ticketing systems Why Join Us? At Reliance Management Services, your work matters. We foster a people-first culture where your ideas are heard, your efforts are appreciated, and your career growth is supported. Join a team that's focused on both technical excellence and meaningful collaboration. Employee Benefits 15 days Paid Time Off (PTO) 8 Paid Holidays Medical, Dental & Vision Insurance Paid Life and AD&D Insurance Employee Assistance Program (EAP) Employee Recognition Programs Corporate Discounts 401(k) Program Employee Referral Bonus Program Equal Opportunity Employment Reliance Management Services is an Equal Opportunity Employer. We are a drug-free and tobacco-free workplace. Employment offers are contingent on passing a background check and drug screening. We participate in E-Verify.

Clinical Care Medical Centers is looking for an IT technician responsible for providing technical support and assistance to users and organizations regarding computer systems, hardware, software, networks, and related technologies. Their key responsibilities include troubleshooting technical issues, maintaining hardware and software, managing networks, ensuring security measures, and offering user training and documentation. IT technicians should possess strong problem-solving skills, attention to detail, effective communication abilities, and the capability to stay updated with the latest technologies. The Technician will support the following locations: Orlando, Winter Haven, Plant City, and Lakeland . Duties and Responsibilities Set up, configure, and install hardware and software solutions. Diagnose and resolve technical hardware and software issues. Travel to sites to provide hands-on technical support and troubleshooting. Respond to issues in a timely and efficient manner. Collaborate with the internal IT team, sharing information and escalating more complex issues when necessary. Document and track all support activities in a ticketing system. Maintains an up-to-date inventory of equipment. Provides remote troubleshooting of network, PC, or software issues using remote tools. Ensure proper cable management. Abide by company policies and procedures. Comply with HIPAA regulations. Performed other duties as assigned. Requirements / Education / Licenses Two (2) years minimum work experience in an IT-related field. Valid driver's license and clean record. Reliable transportation and ability to commute to sites as needed. Ability to lift and carry heavy equipment as needed. Strong knowledge of Microsoft Windows, Apple Mac OS, Office Suite, and Microsoft Active Directory. Familiarity with troubleshooting hardware, software, and network issues. Proficiency with network concepts (e.g. DNS, DHCP, LAN, WAN, VPN, etc.). Relevant certifications (e.g. CompTIA A+, ITF +, Network +, Server +) are a plus. Fluent in English and Spanish preferred. Excellent communication and customer service skills. Strong organizational skills and ability to multi-task effectively. Detail-oriented and able to work efficiently in a stressful environment. Strong organizational skills and ability to multi-task effectively. Strong sense of teamwork and be able to manage a high volume of interpersonal relationships with tact and diplomacy. Must be able to work independently and relate well with all levels of individuals within the organization. Must be able to follow policies and procedures and work flexible schedule and location. Must be able to work with the Practice Management and/or Electronic Health Record System. Must be able to complete an Access Application. At Clinical Care Medical Centers, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. Clinical Care Medical Centers believes that diversity and inclusion among our employees is critical to our success as a company. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.

The IT Technician (Help Desk Tech) is responsible for assisting the Area IT Director in providing an exceptional quality network/computer function for all team members of the Lake Nona hotels. In this role you are responsible for all aspects of user support. Including tracking, research, review, and remediation of items. For all systems users at assigned locations. Hardware and software configuration and support for end user equipment. Ordering and inventory control for user assigned equipment. Workflow planning, time management and projects related to end user support. Responsibilities Provide Technical support for the Lake Nona hotels internal telephone systems. Setup, maintain, and troubleshoot computer hardware. Maintain accurate documentation of all Lake Nona hotels internal IT systems. Provide both phone and on-site help desk support to end users. Provide technical support for network and local printers and multifunction devices. Install, configure, and troubleshoot desktop software applications. Work with technical support vendors to resolve server-based application issues. Setup new user logon and email accounts. Provide on-call weekend and night help desk support regularly. Follow all IT policies and procedures established in conjunction with IT Director and the corporate IT standards. Perform all other duties as assigned. 70 % 10% End user support System configuration and setup 10 % IT audit standards and security 5 % Project Assignments 5 % Inventory management and equipment procurement Qualifications Minimum 2 years of experience in a computer support environment. Proficient knowledge of Microsoft Windows operating systems and configuration. Advanced understanding of network basics and TCP/IP standards. Demonstrated ability to troubleshoot and solve IT issues. Strong written and oral communication skills. Time management skills and ability to work in a demanding environment with multiple deadlines. Organized and can work effectively independently and in a team environment. Delivers consistent service to all users of differing skill levels and requirements. Some travel may be required. Flexible to work evenings, weekends, holidays, after hour schedules and to be on call regularly. Demonstrated ability to troubleshoot and solve IT issues. Working Environment/Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to walk, and stand, 6-8 hours per day, and may have exposure to basic cleaning supply chemicals. The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. While performing the duties of this job, the team member will experience temperature fluctuations (heat, humidity), and moderate to high noise levels. Note: This is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

LabAnswer is the leading and largest laboratory informatics consultancy; combining science, laboratory, regulatory and information technologies. We have the people, processes, methodologies, IP and experience to deliver comprehensive laboratory informatics solutions. LabAnswer has architected, implemented, deployed and/or supported hundreds of major scientific informatics systems across more than a thousand laboratories. LabAnswer performs significant laboratory automation work in pharmaceuticals, bio-pharmaceuticals, medical devices, forensics, and life sciences research laboratories spanning research, development and manufacturing/QC operations. The LabAnswer team has a rare combination of laboratory science, IT, business and regulatory expertise. We specialize in helping companies strategize, architect, implement and support scientific data management and laboratory automation projects. This position is based in Orlando, Florida and some travel is required. Job Description •Implement and troubleshoot computer components and network hardware •Experienced in installing, operating, and maintaining computer processors, displays, and input/output devices and associated hardware interfaces •System administration experience •Unit test development work, debug applications, investigate and resolve issues •Perform technical tasks like installations, environment refreshes, performance monitoring, etc. •Provide level of effort estimates in support of the development of new functionality •Identify and communicate issues and risks as needed Qualifications Minimum Qualifications: •4 Year degree in an applicable field •Excellent written and verbal communications skills •Excellent organizational skills •1-3 Years of experience in IT experience •1-3 Years of experience working in regulated environments •Demonstrated experience configuring and customizing applications •Experience working with Oracle, SQL Server or comparable databases •Familiarity with database design principles •System administration experience •Experience in Investigating, debugging and resolving issues •Must be willing and to accept travel requirements up to 25% •Candidate must be able to climb stairs, balance, stoop, kneel, crouch or crawl around and lift a maximum of 50 lbs in a test environment Desired Qualifications: •Vendor application certification •PL/SQL knowledge is a plus •Experience working in citrix environments is a plus •Other lab experience is a plus Please apply directly for this position at ********************************************************************************** Additional Information We offer comprehensive benefits to regular full-time employees including but not limited to : •Unlimited ceiling for professional growth opportunities within LabAnswer •You will also have opportunities to take advantage of training programs to advance your career; our extensive online library includes a assortment of technical and professional training tools and resources •Opportunities to work across a variety of industries (Pharmaceutical, Medical Device, Consumer Products, Energy, Environmental, Forensics, Genomics, Government etc.) •Opportunities to work across a variety of laboratory environments (analytical testing, biotech, clinical trials, forensics, medical device, pharmaceutical, public health and research hospitals) •Comprehensive health and welfare programs to fit your individual or family's needs: •Health Insurance •Dental Insurance •Vision Insurance, •401(k) Retirement Saving that includes a generous employer match •Paid Time Off (vacation, sick, holiday) •Company Paid Life Insurance •Company Paid Short and Long Term Disability Insurance •Wellness Plans and Rewards •Strong company values of team work, culture and values, personal and professional development, work-life balance, and recognition •Competitive compensation with opportunities to participate in employee bonus plan and travel bonus plan At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit ***************** to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.

Eastern Florida State College is currently seeking applications for the full-time position of Technical Support Specialist I on the Cocoa Campus in Cocoa, Florida. Salary & Benefit The annual salary is $37,584. Successful internal candidates for external job postings should be aware that their current salary does not transfer to the new position. Salary will be as advertised in the job announcement. Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan. Position Concept Installs, modifies and makes minor repairs to computer hardware and software systems as well as provides technical assistance to users. This position will work closely with all IT staff. Minimum Qualifications The following minimum qualifications for this position must be met before any applicant will be considered: * High School diploma or GED. * One year's experience in similar technical support position preferred. * Industry certifications preferred. * Required knowledge of the capabilities of computer hardware, software, and operating systems. * Required knowledge of hardware, software, and peripheral equipment troubleshooting techniques. * Valid Florida Motor Vehicle Operator's license required. * A review of Social Media activity will be part of the candidate evaluation process. * This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $36.00). This fingerprinting fee ($36.00) is non-refundable. * Understanding of and commitment to Equal Access/Equal Opportunity. * Official transcripts of all collegiate work will be required to be considered beyond the application phase.* * High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. Minimum physical qualifications: * Ability to communicate both orally and in writing. * Ability to occasionally lift, push, pull and/or move up to 40 pounds. * Ability to access input and retrieve information and/or data from a computer. * Works inside in an office environment. * Works outside in various weather conditions. * Works in or with moving vehicles and/or equipment. * Works in noisy conditions. Notes Applications will be accepted from December 16, 2025, through January 7, 2026; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans Preference in employment for eligible veterans' and eligible spouses of veterans.

LabAnswer is the leading and largest laboratory informatics consultancy; combining science, laboratory, regulatory and information technologies. We have the people, processes, methodologies, IP and experience to deliver comprehensive laboratory informatics solutions. LabAnswer has architected, implemented, deployed and/or supported hundreds of major scientific informatics systems across more than a thousand laboratories. LabAnswer performs significant laboratory automation work in pharmaceuticals, bio-pharmaceuticals, medical devices, forensics, and life sciences research laboratories spanning research, development and manufacturing/QC operations. The LabAnswer team has a rare combination of laboratory science, IT, business and regulatory expertise. We specialize in helping companies strategize, architect, implement and support scientific data management and laboratory automation projects. This position is based in Orlando, Florida and some travel is required. Job Description •Implement and troubleshoot computer components and network hardware •Experienced in installing, operating, and maintaining computer processors, displays, and input/output devices and associated hardware interfaces •System administration experience •Unit test development work, debug applications, investigate and resolve issues •Perform technical tasks like installations, environment refreshes, performance monitoring, etc. •Provide level of effort estimates in support of the development of new functionality •Identify and communicate issues and risks as needed Qualifications Minimum Qualifications: •4 Year degree in an applicable field •Excellent written and verbal communications skills •Excellent organizational skills •1-3 Years of experience in IT experience •1-3 Years of experience working in regulated environments •Demonstrated experience configuring and customizing applications •Experience working with Oracle, SQL Server or comparable databases •Familiarity with database design principles •System administration experience •Experience in Investigating, debugging and resolving issues •Must be willing and to accept travel requirements up to 25% •Candidate must be able to climb stairs, balance, stoop, kneel, crouch or crawl around and lift a maximum of 50 lbs in a test environment Desired Qualifications: •Vendor application certification •PL/SQL knowledge is a plus •Experience working in citrix environments is a plus •Other lab experience is a plus Please apply directly for this position at ********************************************************************************** Additional Information We offer comprehensive benefits to regular full-time employees including but not limited to: •Unlimited ceiling for professional growth opportunities within LabAnswer •You will also have opportunities to take advantage of training programs to advance your career; our extensive online library includes a assortment of technical and professional training tools and resources •Opportunities to work across a variety of industries (Pharmaceutical, Medical Device, Consumer Products, Energy, Environmental, Forensics, Genomics, Government etc.) •Opportunities to work across a variety of laboratory environments (analytical testing, biotech, clinical trials, forensics, medical device, pharmaceutical, public health and research hospitals) •Comprehensive health and welfare programs to fit your individual or family's needs: •Health Insurance •Dental Insurance •Vision Insurance, •401(k) Retirement Saving that includes a generous employer match •Paid Time Off (vacation, sick, holiday) •Company Paid Life Insurance •Company Paid Short and Long Term Disability Insurance •Wellness Plans and Rewards •Strong company values of team work, culture and values, personal and professional development, work-life balance, and recognition •Competitive compensation with opportunities to participate in employee bonus plan and travel bonus plan At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit ***************** to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.