Technical support technician jobs in Capitola, CA - 532 jobs
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Tech Patent Prosecution Specialist
Vanguard-Ip
Technical support technician job in Palo Alto, CA
A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation.
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$76k-129k yearly est. 4d ago
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Information Technology Support Specialist
Harvey Nash
Technical support technician job in Hollister, CA
We are currently seeking an IT Support Specialist who can provide end user technicalsupport. You will be responsible to manage and troubleshoot a variety of technical issues related to IT equipment (Mac, PC, Printers, etc) and be able to assist in supporting applications owned by IT. You will work alongside other IT engineers to support the IT infrastructure in order to bring about the future of electric aviation.
What you will do:
• Learn team culture and methods through our onboarding process
• Basic Level I/II software & hardware Mac/PC troubleshooting skills
• Experience supporting executives
• Help in triaging and resolving helpdesk related requests through our ticketing system
• Assist in supporting user profile management through Active Directory and Okta
• Learn IT procedures and develop ideas to improve them
• Help streamline and optimize IT procurement and fulfillment
• Assist with rolling out our CASB (Cloud Security solution)
• Engage with IT's customers to manage changes to key services
• Directly contribute to the overall success of organizational milestones and SLAs
• Must have strong Mac and PC knowledge and troubleshooting skills.
• Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
• Good working knowledge of Okta, G Suite and Active Directory
• Experience with system deployment, configuration deployment, and management of Mac/Windows to roll out updates
• Be able to troubleshoot basic network issues
• Good knowledge of IT security best practices
• Prior experience with AV Conference room setups using Google Meet/Zoom
• Setup and support meetings utilizing current AV equipment
• Ability to exercise good judgement, to independently assess risk, and to make critical decisions
• Ability to move quickly in a fast-paced startup setting
Desired:
• JAMF and Windows Manage Engine
• Mac and Windows OS
• Exposure to configuration and maintenance of Network devices
• Experience with basic administration of JIRA, Confluence and BitBucket
• Scripting capabilities (Powershell, BASH, etc)
• Automation experience (Munki & Puppet or similar tools)
• Familiarity with Google Cloud Platform
• Working knowledge of Linux, Ubuntu, Centos systems
• Be able to accommodate an early start to the day
$48k-87k yearly est. 2d ago
Information Technology Support Technician
The Mice Groups, Inc. 4.1
Technical support technician job in San Mateo, CA
As an IT SupportTechnician, you'll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite.
Key Responsibilities:
Respond to help desk requests via phone and ticketing systems
Troubleshoot Apple and Windows hardware/software issues
Perform routine maintenance and updates on workstations and servers
Maintain accurate documentation and customer databases
Assist users with purchasing decisions and provide excellent customer service
Create help sheets and knowledge base articles
Technical Skills Required:
Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools
Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016)
Experience with ticketing systems like Jira/Confluence and ConnectWise
Strong understanding of workstation/server hardware components
Soft Skills:
Excellent communication and interpersonal skills
Detail-oriented, self-motivated, and able to multitask in a fast-paced environment
• • Strong problem-solving abilities and customer service orientation
Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan.
We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.
$48k-85k yearly est. 3d ago
Head of Customer Success and Support
DTEN
Technical support technician job in Sunnyvale, CA
About the Company
DTEN is a developer of enterprise collaboration solutions that is changing the way teams connect, communicate and collaborate. With highly integrated, AI-powered technologies, DTEN helps teams bridge global organizational challenges of time and place. DTEN solutions provide high quality real-time, interactive, face to face experiences for teams to work together, from anywhere in the world, in the most creative and efficient ways. We pride ourselves on delivering exceptional solutions to our clients and maintaining long-term relationships built on trust and satisfaction. As we continue to grow, we are searching for a Sr leader to grow with us.
About the job
What you will bring The Head of Customer Success and Support will be a “Hands-On” leadership role responsible for the overall performance of DTEN's Service Desk, and Customer Support Teams. Driving retention, expansion, and World-Class customer experience across the lifecycle of our valuable clients. This role blends strategic ownership and day-to-day operations in a fast-paced Startup environment. Critical to success will be fostering a culture of role ownership, entrepreneurship, continuous improvement, and measurable results.
Responsibilities
Lead and scale the service desk and customer support teams to deliver responsive, high-quality support across multiple channels (ticketing, Phone, Chat, and email)
Own support and success KPIs such as First Response Time, Time to Resolution, CSAT, NPS, renewal rates, and net revenue retention.
Design, document and refine standard operating procedures, playbooks, and escalation paths for reactive and proactive support. This will include self-service, knowledge base, and AI-assisted support tools
Partner and provide continuous support to Sales regions globally. Addressing inquiries, resolving issues, and aligning on customer outcomes with each Geo Lead and respective teams.
Lead customer onboarding for DTEN Hardware and Software solutions, ensuring smooth deployment, adoption and time to value for new customers and partners
Own the process for Orbit, our award winning Hardware and Software assurance platform. Take responsibility for service offerings, and partner with sales to deliver full cycle support.
Act as the Senior escalation point for critical incidents, VIP accounts, and conflict resolutions. Own the coordination efforts with Product, Engineering, Operations, and Leadership to drive timely resolution and clear communication
Collaborate with Product Teams to channel customer and partner feedback into the roadmap, beta programs, and launch readiness, ensuring Support and Success teams are enabled for new product releases.
Hire, mentor, and develop team members, creating an environment of accountability, coaching, and career development aligned to DTEN's growth mindset culture
Culture and Working Style
Operate as an Owner, taking end-to-end responsibility for customer outcomes and the performance of the Support and Service Organization
Embrace the Startup, entrepreneurial mindset by testing new ideas, iterating quickly, and implementing scalable processes and tools as DTEN continues to grow.
Foster customer-centric, collaborative culture that works cross-functionally with Sales, Product, Engineering, and Operations stakeholders to deliver a seamless customer experience
Champion continuous learning, feedback, and innovation within the team, encouraging experimentation with automation, AI, and self-service to enhance efficiency and experience
Requirements
Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field.
5+ years of experience in Customer support, Service Desk, Operations, or a related role at a fast-moving and high-growth technology company
Proficiency in data analysis tools and techniques, such as Excel, SQL, or BI platforms (Tableau).
Experience working with CRM systems, particularly Salesforce
Strong analytical skills with the ability to translate data into actionable insights
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and manage upwards
Detail-oriented with a focus on accuracy and precision.
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
$89k-134k yearly est. 2d ago
Technical Support Specialist (Full Time)
Pebble Beach Resorts 4.5
Technical support technician job in Pacific Grove, CA
The TechnicalSupport Specialist will provide first line technicalsupport (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
* Diagnose and correct software problems, including user errors, configurations errors, and bugs.
* Diagnose and repair hardware; including printers, computers, terminals, and communication devices.
* Perform routine preventive maintenance, as scheduled.
* Create, assign, and track tickets for escalated tickets to the rest of the IT team.
* Document key troubleshooting processes. Develop technical documentation for employees.
* Contribute to and maintain the knowledge base.
* Organize assets, systems, and documentation.
* Install, upgrade, configure, and maintain hardware/software.
* Maintain organization and inventory of lab, shed and related areas.
* Complete projects assigned by manager on time.
* Answer first level support calls - logging all requests into the service desk ticketing system.
* Provide first level phone support for common system problems.
* Offer service and customer assistance during field visits.
* Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes.
* Comply with all Pebble Beach Company safety and health policies and procedures.
* Work independently to provide first line technicalsupport.
* Must be able to work weekends and after-hours support on a rotational basis as needed.
* Other tasks as assigned by manager.
Absolutely Required Skills:
* 1 year of help desk or technicalsupport experience.
* Excellent problem-solving abilities and communication skills.
* Must have strong attention to detail.
* Good at conveying complex ideas and likes to solve technical challenges.
* Must be a self-motivated team player.
* A passion for technology and world class customer service.
* Enjoys learning new technologies.
* Valid California driver's license with current DMV printout required.
* College degree required.
Familiarity with the Following is a Plus:
* Windows 10 and MS Office suite experience.
* Imaging and deploying software with Microsoft SCCM.
* Configure and setup of Avaya Phones.
* Experience working with Point of Sale (POS).
* Experience with ticketing system.
* Cable tracing and punching down.
Why work for Pebble Beach Company:
* Competitive Pay: $27.00 - $30.00/hour.
* Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
* Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$27-30 hourly 46d ago
IT Support Specialist
Otter 4.4
Technical support technician job in Mountain View, CA
The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform.
This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work.
Your Impact
* Provide frontline IT support for employees across Windows and mac OS environments.
* Troubleshoot hardware, software, and network issues to ensure minimal downtime.
* Manage onboarding and offboarding processes, including device setup, access provisioning, and account management.
* Maintain and optimize company systems such as Google Workspace, Slack, and security tools.
* Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences.
* Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring.
* Contribute to IT process documentation and help scale support operations as the company grows.
We're Looking For Someone Who
* 3+ years of IT support or systems administration experience in a fast-paced tech environment.
* Strong understanding of networking, endpoint management, and system security.
* Proficiency with Google Workspace administration and modern collaboration tools.
* Experience troubleshooting both hardware and software issues across multiple platforms.
* Excellent communication and problem-solving skills with a proactive, customer-first mindset.
* Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems.
* BS degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Nice to Haves
* Experience with scripting or automation tools (Python, Bash, or PowerShell).
* Familiarity with identity management systems like Okta or Azure AD.
* Interest in AI tools, data workflows, or supporting teams that build AI-driven products.
About Otter.ai
We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.
Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview.
* Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate
Salary range
Salary Range: $90,000 to $110,000 USD per year.
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
#LI-Hybrid
$90k-110k yearly 32d ago
Office Technology Support Analyst
Simpson Thacher & Bartlett 4.9
Technical support technician job in Palo Alto, CA
Simpson Thacher & Bartlett is excited to announce the opening of our new San Francisco office in early 2026, increasing our Bay Area presence to further improve the cutting-edge legal services we provide to our clients and communities.
The Office Technology Support (OTS) Analyst will support the San Francisco office and work in conjunction with other offices to support the Firm's Partners and C-Suite Executives. This role will be expected to work in-office Mondays through Fridays, 8:30am to 5:00pm.
The OTS department manages the Firm's user IT, software, hardware, A/V and telephone support, providing white glove service for the Firm's local users. The role will require a hardworking, dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service.
Essential Job Duties & Responsibilities
Liaise with clients via email, telephone, ticketing system or in person to provide appropriate user support
Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues
Diagnose and resolve technical issues relating to desktop and laptops, various operating systems, applications, peripherals, telephones and handheld devices
Assist with the removal and set-up of computer hardware and software as part of office moves
Assist with the setup, configuration and troubleshooting of AV equipment for meetings, conferences and events
Assist users in operating AV equipment, providing guidance and troubleshooting
Prioritize support requests and keep clients informed of the status of their query
Develop and maintain strong relationships with all attorneys and professional staff, understanding their specific needs and preferences to provide tailored IT solutions.
Prioritize and manage IT support for VIPs and Executive Suite members, ensuring expedited resolution and personalized service.
Offer proactive IT maintenance and support for VIPs, attorneys and professional staff to prevent issues before they occur and provide immediate on-site or remote assistance when needed.
Coordinate with other departments to ensure that VIPs, attorneys and professional staff have seamless access to all technology-related services and that their confidential information is securely handled.
Escalate calls to the appropriate support teams with the assistance of the IT Manager and maintain visibility to ensure efficient resolution of all escalations
Maintain accurate records of all service desk interactions including issue descriptions, troubleshooting, investigative steps taken and resolution details
Utilize knowledge base articles and departmental documentation to find solutions
Participate in team meetings, training sessions and service improvement sessions both locally and globally
Assist with the planning, scheduling and execution of computer equipment installations, imaging and upgrades, effectively escalating user requests, problem trends and business needs where
Assist with planning and leading training workshops designed to increase skills in specific areas of IT based on support call trends
Help maintain and keep inventory of all stock including but not limited to; laptops, desktops, printers, mobile devices, telephones, printers and all desktop-based IT peripherals
Any other ad hoc duties/projects as required by the San Francisco office or global OTS management team
Perform other duties as needed
Education
High School diploma or GED equivalent
Skills and Experience
Minimum of 2 years of relevant IT and customer service experience
Strong customer service skills and ability to interact with upper management, providing white glove service
Ability to configure, install and maintain PC operating systems and related devices
Experience supporting handheld devices and associated software and devices
Strong hardware/PC peripheral trouble-shooting skills
Preferred
CompTia A+ Certification strongly preferred
Physical Demands ( to perform essential job functions)
Exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are only occasionally and all other sedentary criteria are met.
Sitting: Remaining in the seated position, particularly for sustained periods of time
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
Lifting: Raising objects from a lower to a higher position or moving objects horizontally
Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force
Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees
Reaching: Extending hand(s) and arm(s) in any direction
Work Environment
The worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment)
Salary Information
CA Only: The estimated base salary range for this position is $70,000 to $95,000 at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible.
Simpson Thacher will not sponsor applicants for work visas for this position.
Simpson Thacher will not sponsor applicants for work visas for this position.
Privacy Notice
For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at ********************************************
Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran's status or any other legally protected status. This Policy pertains to every aspect of an individual's relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.
#LI-Onsite
$70k-95k yearly Auto-Apply 60d+ ago
IT Support Specialist - PE Firm
Financial Services It 3.8
Technical support technician job in Menlo Park, CA
Do you enjoy working with a variety of people and technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?
Would you like to work at a leading Private Equity firm?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT Support Specialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity.
Job Description:
This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team.
As an IT Support Specialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.
Customer service expertise is essential.
Qualifications:
5+ years of IT industry experience
End user support experience for Windows in a corporate environment
A drive to assist customers and solve their technical problems
Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets)
A strong understanding of connecting computers to networks, especially over wifi and VPN
Management of mobile devices (iPhone/Android) in a corporate environment
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
Problem solving and intuitive troubleshooting skills
Perform small project-based work to improve IT and other systems
Ability to work occasional weekends and after hours
Does this opportunity interest you?
If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!
About us:
We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.
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$48k-93k yearly est. 20d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Watsonville, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-53k yearly est. 3d ago
Creative Systems Desktop Support Technician
Advanced Systems Group 4.2
Technical support technician job in Cupertino, CA
Description About Us:
Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients' success through tailored solutions. One of North America's largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997 and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.
We Are Looking For:
We seek a full-time Creative Systems SupportTechnician who thrives in fast-paced, creative environments and has a strong technical foundation in MacOS-based systems, post-production, and Digital Content Creation (DCC) workflows. This role is responsible for troubleshooting technical and workflow issues, onboarding and offboarding creative users, managing support tickets, escalating complex issues, and ensuring seamless daily operations for artists and production teams.
You will work directly with motion graphics, post-production, and creative teams within a leading technology company's creative division. The environment is Mac-based, supporting artists using tools such as Maxon Cinema 4D, Adobe Creative Cloud, and other DCC and post-production software. You'll collaborate closely with experienced system administrators and IT professionals to maintain a smooth, efficient creative workflow.
Job Responsibilities:MUST HAVE experience supporting Digital Content Creation (DCC) software, including Maxon Cinema 4D, Adobe After Effects, Maya, and other creative tools used in motion graphics and post-production environments.
Provide hands-on technicalsupport for Mac-based IT environments, including troubleshooting hardware, software, and networking issues.
Support artists and creative professionals using Cinema 4D, Maya, Adobe Creative Cloud (After Effects, Photoshop, Illustrator, Premiere, Substance, etc.), and Final Cut Pro.
Manage and resolve technicalsupport tickets in an IT ticketing system, ensuring timely, professional resolution.
Onboard and offboard creative employees, including workstation setup, account configuration, and permissions management.
Escalate complex issues to senior system administrators as needed.
Configure and optimize artist workstations for DCC and post workflows, ensuring efficient performance and plugin integration.
Create and maintain clear, accurate documentation for IT processes and workflow standards.
Collaborate with production teams, artists, and system administrators to ensure a seamless user experience across environments.
Required Qualifications & Experience:MUST HAVE:
3+ years of hands-on experience supporting Digital Content Creation (DCC) applications such as Cinema 4D, Maya, Adobe Creative Cloud, or Autodesk tools.
Proven technical experience with MacOS-based computers and creative production or post-production environments.
Strong troubleshooting and diagnostic skills across hardware, software, and networking.
Experience managing and resolving support tickets using a formal IT ticketing system.
Ability to set up, configure, and optimize artist workstations for creative workloads.
Excellent written and verbal communication skills with strong customer service orientation.
Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
Additional Requirements:
Strong collaboration skills and the ability to communicate effectively with creative teams.
High attention to detail and documentation accuracy.
Proactive, positive, and solution-oriented mindset.
Preferred Qualifications & Experience:
Prior Apple Genius or Apple Store technicalsupport experience.
Experience with Jamf or other Apple device management tools.
Familiarity with Xsan or StorNext SAN environments.
Background supporting artists in motion graphics, 3D design, or post-production teams.
Compensation & Benefits: The compensation range for this position is $40-$50/hr. ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact [email protected] to request a full disclosure of the benefits offerings.
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$40-50 hourly Auto-Apply 60d+ ago
IT Support Specialist
Aalyria
Technical support technician job in Livermore, CA
We're seeking an experienced IT Support Specialist to be the first dedicated support member of our IT team, working alongside our Senior IT Lead and Senior InfoSec Lead. This role will provide comprehensive technicalsupport across our enterprise environment, handle day-to-day user support requests, and establish the foundation for our support operations. The ideal candidate combines solid technical skills with excellent customer service, self-direction, and the ability to work independently while collaborating with technical leadership.
Key Responsibilities:
TechnicalSupport & Troubleshooting
Provide tier 1 and tier 2 support for technical issues across Windows, mac OS, Linux, and mobile platforms
Handle password resets, account unlocks, and user access requests
Troubleshoot common software issues including Microsoft 365, Google Workspace, Zoom, Slack, and line-of-business applications
Resolve authentication and SSO issues with Okta and other identity platforms
Diagnose network connectivity problems, VPN issues, and printer configuration
Support new hire onboarding and employee offboarding processes
Set up and configure laptops, desktops, monitors, peripherals, and mobile devices
Escalate complex tier 3 issues to Senior IT Lead with clear documentation
User Account & Access Management
Create, modify, and disable user accounts across multiple platforms
Manage group memberships and application access permissions
Process access requests and ensure proper approval workflows
Maintain accurate asset inventory and user documentation
Coordinate with Senior InfoSec Lead on compliance and access reviews
Endpoint Management & Maintenance
Deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar)
Troubleshoot endpoint compliance issues and device enrollment
Perform basic hardware repairs and coordinate warranty replacements
Support mobile device setup and configuration (iOS/Android)
Monitor and respond to security alerts on managed endpoints in coordination with InfoSec team
Process Development & Documentation
Establish help desk workflows, ticketing procedures, and SLA standards
Develop and maintain knowledge base articles and user guides
Create documentation for common support procedures and troubleshooting steps
Identify recurring issues and recommend solutions to reduce support burden
Build self-service resources to empower users
Participate in IT projects and system rollouts as needed
Required Qualifications:
2-3 years of help desk or technicalsupport experience
Working knowledge of Windows 10/11, Linux and mac OS operating systems
Experience with user account management in Active Directory or Azure AD/Entra ID
Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN)
Experience with ticketing systems and support workflows
Ability to troubleshoot hardware and software issues independently
Excellent customer service skills and professional communication
Strong organizational skills and ability to manage multiple priorities
Self-motivated and comfortable working independently with minimal supervision
Willingness to learn new technologies and enterprise systems
US Citizenship required
Preferred Qualifications:
Familiarity with Linux distributions (Ubuntu, CentOS, or similar) and basic command-line usage
Experience with MDM platforms (Intune, Jamf, JumpCloud, or equivalent)
Experience with SSO platforms (Okta, Duo, Google SSO, or similar)
Knowledge of Google Workspace and Microsoft 365 administration
Understanding of endpoint security concepts and compliance requirements
Basic scripting knowledge (PowerShell, Bash, or Python) for simple automation
Experience with automation tools such as no-code platforms (Okta Workflows, Zapier, Make) or scripting (PowerShell, Bash, Python)
Relevant certifications (CompTIA A+, Linux+, Microsoft, Apple, ITIL Foundation)
Experience working in small IT teams or as a solo support person
Experience supporting hybrid/remote workforce environments
Active Secret or Top Secret clearance, or ability to obtain
What We Offer:
Innovative Environment: Work at a cutting-edge company shaping the future of aerospace communications.
Impactful Work: Directly contribute to critical national security programs and initiatives.
Growth Opportunities: Expand your career with opportunities for professional development and advancement.
Inclusive Culture: Be part of a collaborative, supportive, and inclusive workplace where your contributions matter.
Flexibility: Flexible working arrangements including hybrid remote/in-office schedules.
Compensation and Equity: Competitive salary, comprehensive benefits (401(k), dental, vision, health, life insurance), paid time off, and equity options.
ITAR/EAR Requirements:
This position involves access to export-controlled information. To comply with U.S. government export regulations, applicants must meet one of the following criteria:
(A) Qualify as a U.S. person, which includes:
U.S. citizen or national
U.S. lawful permanent resident (green card holder)
Refugee under 8 U.S.C. 1157
Asylee under 8 U.S.C. 1158
(B) Be eligible to access export-controlled information without requiring an export authorization.
(C) Be eligible and reasonably likely to obtain the necessary export authorization from the appropriate U.S. government agency.
The company reserves the right to decline pursuing an export licensing process for legitimate business-related reasons.
Equal Opportunity Employer Statement:
Aalyria is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Qualified applicants from all backgrounds are encouraged to apply.
#LI-Hybrid
$49k-88k yearly est. 2d ago
Information Technology Enabled Services (ITES) Mil-Classroom Support
Integral Federal
Technical support technician job in Monterey, CA
The ITES Tier 2 Mil Classroom Specialist provides trouble shooting and assistance with classrooms equipment; images and repairs classroom equipment; and simulates or recreates user problems to resolve operating difficulties for the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network Labor Contract to administer, maintain, secure, and accredit the DLIFLC Academic Network which provides the IT environment for 100% of the DLIFLC teaching and instructing for all students, staff, faculty, and guests in a learning environment at the unclassified level.
Responsibilities
· Duties include all Tier 2 duties, interacting with Undergraduate School (UGE), helpdesk staff, DEVOPS, and network team to restore service and or identify and correct core problems.
Qualifications
Required:
· BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience, with any one of the following IAT Level II (CySA+, Security+, CND, or SSCP) Certification and CE/OS Certification.
· Knowledge of mac OS, Windows, iOS, and Active Directory.
Secret Clearance
Salary Range: $90,000 - $97,000
The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.
Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
· Medical, Dental & Vision Insurance
· Flexible Spending Accounts
· Short-Term and Long-Term Disability Insurance
· Life Insurance
· Paid Time Off & Holidays
· Earned Bonuses & Awards
· Professional Training Reimbursement
· Paid Parking
· Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability
$90k-97k yearly Auto-Apply 60d+ ago
IT Help Desk
AMAX 4.1
Technical support technician job in Fremont, CA
Manage Windows and virtual servers with 100+ clients.
Install, troubleshoot and configure PCs, printer and other hardware peripherals, operating systems, telephones, network equipment and software applications.
Perform backups, user account, security, and Disaster Recovery.
Complete and accurate documentation of the IT infrastructure and ongoing changes.
Manage existing and new networking solutions, including monitoring the network stability and uptime.
Perform preventive maintenance activities.
Work and support with other departments as needed.
Work with Vendors/facility team for IT infrastructure, cabling and power requirement
Support all IT Help desk activities (new hire set-up, on-boarding related to IT)
Requirements
College degree with 2+ years in PC troubleshooting experience.
Experienced in troubleshooting PC/Laptop hardware and software issues
Experienced with Windows, Windows office, LAN and WAN networking skills needed for connectivity troubleshooting.
Knowledge of Windows Desktop
Ability to take initiatives with minimum direction; team player.
Ability to work in a fast-paced environment.
Good written and verbal communication skills.
Preferred:
Virtualization knowledge.
Active Directory and Group Policy Knowledge.
Router configuration.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401(k) match
Flexible spending account
Commuter benefits
Health Savings Plan
We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!
About AMAX
Established in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale. To learn more about AMAX's advanced AI solutions, visit amax.com.
Join Us
Become part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we'll push the boundaries of what's possible in the hardware industry.
AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.
$50k-70k yearly est. Auto-Apply 3d ago
Desktop Support
Artech Information System 4.8
Technical support technician job in Foster City, CA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Job ID: #S2LCFD
Location:FOSTER CITY ,CA
Duration: : 1 year (with possible extension)
• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• provide remote O365 on workstations and mobile
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications
Additional Information
For more information, Please contact
Shubham
************
$48k-65k yearly est. 60d+ ago
IT Server Technician
Asiacom Americas Inc.
Technical support technician job in Santa Clara, CA
We are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedules. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and weekends. You will be trained on all necessary duties before your first assignment.
Job Location: Santa Clara, CA
Responsibilities:
1. Provide on-site tech support to our IDC customers.
2. Perform regular maintenance on servers in customer's IDC, including server troubleshooting and repairs.
3. Assume responsibility for on-time and efficient service.
4. Follow documented procedures for completing tasks.
5. Document and maintain complete inventory of all servers and parts.
6. Interact with outside server vendors as needed.
7. Perform other duties and special projects as needed.
Requirements:
1. 1+ year work experience in server maintenance, migrations/upgrades.
2. Solid knowledge of Linux OS & MS Office Suites.
3. Excellent time management and communication skills.
4. Well developed organizational skills.
5. Ability to work on multiple priorities and/or tasks simultaneously.
6. Proven ability to work with little or no supervision.
7. Bachelor's degree in computer science or a related field preferred.
8. Speaking Chinese Mandarin is a plus.
$51k-104k yearly est. 60d+ ago
IT Technician (Power BI) - Onsite, Menlo Park, CA
BRF
Technical support technician job in Menlo Park, CA
This great opportunity is onsite at our Menlo Park Offices. is $34 per hour to $39 per hour depending on experience.
***
***Applicants must be eligible to work in the United States without visa sponsorship now or in the future***
About Tutor Perini Corporation
Extraordinary Projects, Exceptional Performance
Tutor Perini Corporation is a leading civil, building, and specialty construction company that believes integrity, teamwork, and collaboration are fundamental to our business success.
Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are essential to executing massive undertakings on near-impossible deadlines.
From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport and bridge expansions nationwide.
Extraordinary Projects Need Exceptional Talent
The IT Technician will play a key role in supporting IT operations for our Menlo Park region and surrounding job sites. This position requires a proactive problem solver with a strong background in Microsoft 365 administration and endpoint support. The ideal candidate will also be data-driven, skilled in creating and maintaining reports and dashboards to support IT asset management and operational visibility.
Responsibilities
Provide on-site and remote technicalsupport to end-users across the Menlo Park office and regional job sites.
Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications.
Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem.
Create, maintain, and present reports and dashboards for IT asset tracking, inventory, and usage metrics.
Assist in setting up new job sites, including network infrastructure, connectivity, and user onboarding.
Maintain accurate and detailed documentation of IT assets, configurations, and support activities.
Collaborate with IT leadership to enhance reporting, streamline processes, and improve service delivery.
Identify opportunities to automate and optimize workflows using modern Microsoft tools.
Stay current with evolving Microsoft technologies and IT best practices.
Requirements
Proven experience as an IT Technician or in a similar technicalsupport role.
2+ years of experience required.
High School Diploma or GED required.
Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting.
Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required.
Demonstrated ability to create and manage reports/dashboards for IT asset management and performance tracking.
Strong problem-solving, analytical, and communication skills.
Highly organized with excellent attention to detail and the ability to manage multiple priorities.
Team-oriented but capable of working independently in a fast-paced, construction-driven environment.
Willingness to travel occasionally to regional job sites as needed.
Nice to have: experience with Power BI or other visualization/reporting tools.
Join Us
Tutor Perini builds extraordinary projects - and we need exceptional talent to help us deliver them. Join our team and be part of building the future.
Equal Opportunity Employer
$34-39 hourly Auto-Apply 42d ago
IT Technician
Uniphore Technologies North America 4.5
Technical support technician job in Palo Alto, CA
Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore, the leader in conversational AI software, is looking for an IT Technician with the technical expertise to support our employees across all business functions. This position plays a critical role in helping to scale our company's network to meet our company's rapidly growing business. The IT Technician will help ensure that the system's operating platform, network, and security procedures align with industry best practices and company goals. The IT Technician will report directly to the Manager of IT.
Your Responsibilities Include, but are not limited to
Respond to support requests via tickets/emails and phone calls within response time SLAs including ownership of issues and collaboration with the teams.
Help IT create and update FAQs or procedures when resolving issues.
Provide support to end-user, system setup, system deployment, and system upkeep.
Update and maintain hardware and software inventory
Manage user account issues like user password reset on services.
Install basic IT software and update the user's system.
Assist with conference room issues and routine maintenance.
Work with team members in different geographical locations and time zones
Help on special IT projects as needed.
Your Qualifications
Must Have
1-3 years of experience in a related IT industry
A positive attitude toward customers and a desire to help the end user
Good knowledge of troubleshooting laptop, desktop, and some network issue
Good knowledge of Windows, MacOS, and some Linux
Some knowledge in Azure, O365, Active Directory service, and group policy management
Strong knowledge in Servers, RAID, HyperV, and VMWare products.
Some knowledge in audio/visual solutions such as Cisco WebEx, Zoom, and Teams video conferencing solution
Good communication both orally and in English writing at a variety of technical levels
Ability to think through problems and visualize solutions
Hiring Range:
$54,200 - $74,500 - for Primary Location of USA - CA - Palo Alto
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************
$54.2k-74.5k yearly Auto-Apply 3d ago
Network Support Technician
Inserso 4.3
Technical support technician job in San Jose, CA
Inserso is seeking Network SupportTechnicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The Network SupportTechnician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Responsibilities:
* Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
* Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
* Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
* Assist in testing, applying, and maintaining server configurations and related security patches.
* Assist in maintaining and checking the health of systems and backups to include restore testing.
* Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
* Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
* Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
* Provide inventory support and input to the provided inventory system for the customer.
* Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
* Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
* Conduct or provide new equipment deployments and/or requested deployment support.
* Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
* Analyzes functional business requirements and design specifications for functional activities.
* Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
* Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
* Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
* Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
* Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
* Associate Degree or equivalent experience.
* 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
* Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
* General knowledge network products and systems.
* Experience in a rapid paced, time sensitive, high-quality environment.
* Must have excellent team skills and collaboration skills.
* Attention to detail and follow-through.
* Ability to work with minimal supervision.
* Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
* Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
* If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
* Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
* Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
* Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
* Experience evaluating system performance results and recommending improvements or optimizations.
* Experience performing IT hardware repairs and installing replacement parts.
* Experience planning and leading technology assignments and projects.
* Prior hands-on experience with the setup, configuration and administration of servers and backups.
* Experience functioning as a technical expert across multiple project assignments.
* ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
* Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
* This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
Salary Range: $55,000 - $72,000
The annual base salary range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location. Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.
$55k-72k yearly 26d ago
Client Services Technician
Continuum Resource Network
Technical support technician job in Foster City, CA
We are assisting an on-demand, autonomous ride-hailing company in hiring a Client Services Technicianto provide IT support to end-users.
In this role, you will be responsible for fielding all incoming support requests, prioritizing/assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner.
We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills.
RATE: $42 to $47 per hour
LENGTH: 6 months to 1 year with a high possibility of extension
As a Client Services Technician, you'll:
Provide onsite support 5 days per week.
Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow service desk tickets.
Manage, work, and track tickets in ticketing systems.
Manage escalations to other IT staff.
Identify and report support trends.
Create, manage, and troubleshoot accounts and access via Active Directory.
Requirements
1-3 years of experience in a similar IT Support role
Analytical and problem-solving skills to troubleshoot and diagnose issues
Demonstrated written communication skills to create useful support logs
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers
High-level knowledge of commonly used software, hardware, and applications
Benefits
Pre-tax commuter benefits
Employer-subsidized healthcare benefits
Flexible Spending Account for healthcare costs
All costs covered for short- and long-term disability and life insurance
401k package
Commitment: This is a full-time, ongoing contract position, open to candidates local to the Foster City area. contract position, open to candidates local to the Foster City area.
$42-47 hourly Auto-Apply 46d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Fremont, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-53k yearly est. 3d ago
Learn more about technical support technician jobs
How much does a technical support technician earn in Capitola, CA?
The average technical support technician in Capitola, CA earns between $32,000 and $87,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.
Average technical support technician salary in Capitola, CA