Technical support technician jobs in Dunwoody, GA

If you're early in your MSP career and want a role that helps you grow then look no further! This is the kind of opportunity that can shape your long-term path. This growing Managed Services Provider has spent more than a decade scaling its model, retaining loyal clients, and consistently winning new business. They're known for hiring people with aptitude and ambition, laying out a clear career track, and exposing their engineers to as many new technologies, projects, and backend systems as they're ready to take on. If you value continuous learning, want to escape monotonous support work, and eventually see yourself stepping into leadership or management, this is a great fit. Role Overview: As a IT Helpdesk Support Specialist you will be taking support tickets on the service desk about 80% of the time but will also have the opportunity to work on projects and deployments with senior engineers. You'll get hands-on experience across modern MSP tools, client environments, and backend systems - not just ticket triage. Expect real mentorship, strong collaboration, and exposure to projects as part of your development. Tech You'll Work With: Microsoft 365 suite Windows Server & Azure AD Autotask + N-able (Ticketing & RMM) Acronis, MailProtector, encrypted email Firewalls, VLANs, wireless networking PCmover Professional Basic A/V and conference room setups Qualifications: Experience working for an MSP (at least 1 year required) Experience troubleshooting networks, working within the M365 suite, supporting Azure Entra ID, and working with Windows OS Strong end-user support skills & ability to interface with C-level executives A team-first mindset and strong communication skills Why This Environment Stands Out: Clear career tracks and growth plans Exposure to a wide range of technologies and project work A collaborative culture that prioritizes mentorship and learning A small, growing team where your contributions matter Company Salary & Benefits $50,000-$60,000 401(k) with match Medical, dental & vision Paid time off Retirement plan

LinkedIn Job ID: BARDC5692833 Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict • Responsible for high quality end-user technical support, related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment • Preferred work experience in technical support role but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self motivated and ability to work on own initiative in a high pressure environment • Willing to work variable shifts including evenings, weekends and public holidays

Our client, a premier Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in North Metro Atlanta! This role is onsite so local candidates are required. ***This is a 6 month initial contract with potential for long-term extension or conversion based on performance*** In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support! Responsibilities Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time Set up new devices, workstations, print stations, and assignments to default printers Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification Required Skills & Experience 5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN) A+ Certification is required Microsoft Certification (MCP, MCSE) or any desktop support certifications is a plus Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras Experience using SCCM to create collections and push software and experience supporting MS Teams Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)

We're seeking a Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization. Key Responsibilities: Lead IT service desk and support teams; drive operational excellence and user satisfaction Manage IT hardware and software procurement, licensing, and inventory Oversee incident, request, and problem management using ITIL best practices Maintain service SLAs and lead continuous improvement initiatives Collaborate with cross-functional teams to align IT support with business goals Monitor vendor performance and ensure contract compliance What You Bring: 8+ years of IT operations or support experience; 3+ years in leadership Experience managing IT asset procurement and lifecycle Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework Excellent communication, leadership, and vendor management skills Bachelor's in IT, Business, or related field (Master's or certifications a plus) Why Join Us? Impactful leadership role in a growing IT organization Competitive compensation and benefits Opportunities for innovation and automation Collaborative and inclusive culture Unifi Aviation, LLC. is an Equal Opportunity Employer.

Job Title: Desktop Support Contract duration: 12+ months Contract Need local We are seeking a Desktop Support Engineer to assist with Windows 11 migration, software installation, basic network troubleshooting, IP phone issues, and hardware break-fix tasks. The ideal candidate will provide technical support and ensure seamless IT operations. Key Responsibilities: Support Windows 11 migration and software installations. Troubleshoot network and IP phone issues. Handle hardware break-fix and system maintenance. Provide end-user support and document resolutions. Required Skills: Experience in desktop support/helpdesk roles. Strong knowledge of Windows 10/11, networking, and VoIP troubleshooting. Hands-on experience with hardware repair. Excellent communication and problem-solving skills.

About the job Are you looking to grow your career in customer service, tech support, or both? This role is a great fit for individuals wanting to strengthen their communication skills while gaining exposure to front-line troubleshooting and mobile device support. This is not a highly technical IT role, but it offers a strong foundation for anyone interested in developing customer service expertise, call center experience, and entry-level support skills with iOS/Android devices. About the Role You will serve as the first point of contact for wireless customers needing assistance with device setup, SIM activation, service interruptions, and general account questions. This is a customer-facing, phone-based support role in a high-volume environment. All new hires begin together in a 3-4 week class-based training program, starting January 5th. The organization onboards in groups, providing structured and collaborative learning from day one. This position is 100% onsite, Monday-Friday, in Covington Key Responsibilities Serve as the initial support contact for customers experiencing issues with device setup, SIM activation, call/text/data problems, and general service questions. Follow scripted workflows and troubleshooting guides to resolve common wireless service issues. Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details. Provide technical support for backend provisioning errors, network outages, number porting issues, or complex device failures when required. Answer basic account-related questions including plan information, device compatibility checks (IMEI/ESN), and feature availability. Document all customer interactions in the CRM/ticketing system with accuracy and clarity. Communicate patiently, clearly, and professionally-translating technical steps into easy-to-understand instructions. Follow compliance, quality, and performance standards set by leadership. Who Thrives in This Role Individuals looking to grow in customer service, call center environments, or high-volume support Candidates wanting entry-level exposure to tech troubleshooting but not a deeply technical role Strong communicators who enjoy helping people solve problems Those who prefer structured training and clear workflows Schedule & Training Start Date: January 5th, 2026 (no flexibility) Training: 3-4 week classroom-style training cohort Location: Onsite in the Covington, GA, 5 days per week Type: Contract-to-Hire

TRC Talent Solutions is currently looking to fill a contract position with a company located in Marietta. This is an ongoing contractual position Monday-Friday 8-5pm. The ideal candidate will have prior hardware installation technician experience installing and configuring desktops, laptops, servers, printers, network devices, etc. Key Responsibilities: Hardware Installation: Install, configure, and deploy various IT hardware including desktops, laptops, servers, printers, network devices (routers, switches), and other peripherals. Troubleshooting: Diagnose hardware issues and perform repairs or replacements as necessary. Troubleshoot connectivity issues and ensure optimal performance of installed hardware. Maintenance and Upgrades: Conduct routine maintenance tasks such as cleaning, firmware updates, and hardware upgrades to ensure systems are operating at peak performance levels. Documentation: Maintain accurate records of hardware inventory, installations, repairs, and configurations. Document procedures and technical specifications for reference purposes. Compliance and Security: Ensure compliance with organizational policies, procedures, and security protocols during installations and maintenance activities. Implement security measures to protect hardware from unauthorized access or damage. Customer Support: Provide technical support and guidance to end-users regarding hardware issues. Assist with user training on proper usage of hardware devices. Qualifications: Proven experience as an IT Hardware Installation Technician or similar role. Solid understanding of computer hardware systems, components, and peripherals. Proficiency in hardware installation, configuration, and troubleshooting. Familiarity with networking concepts and protocols. Ability to lift and move heavy equipment safely. Excellent problem-solving skills and attention to detail. Please no C2C candidates and candidates must live in the Atlanta area.

Full time under W2 Onsite Role Pay Rate: $19 - $20.50 an hr Schedule: Mondays - Fridays, 8AM to 5PM Technical work as Windows 11 installation technician for - New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation) - Recovery of returned PCs (cleaning, minor repairs, asset management) - Inventory management of returned PCs and newly ordered PCs - Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP) - End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP) - User interaction during PC setup / redeployment / retirement

Desktop Support Technician, Onsite Time is split between Duluth, GA office and the Atlanta, GA office (3 days in Atlanta, 2 days in Duluth) A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work JOB DUTIES AND RESPONSIBILITIES: Provide hardware and software support - In an efficient and professional manner assist user issues Customer Service - Assist users in a prompt and courteous manner Special Projects - Various tasks and other non-technical responsibilities will be required QUALIFICATIONS: Experience in a corporate helpdesk and/or desktop support environment is preferred Consider themselves as tech-savvy and willing to learn new ideas Must understand and communicate technical concepts and provide clear technical instructions in simple terms Excellent customer service skills to work effectively with clients Understanding of Windows 10 Operating System Understanding of Mac OS is a plus Ability to work well with other people in a team-oriented environment Ability to professionally handle conflicts Must be professional, self-motivated, resourceful, flexible and work with minimal supervision Must be able to follow through procedures and protocols as outlines by senior management We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00635

Akkodis is seeking a Network SME Engineer for a Contract job with a client in Alpharetta, GA. Ideally looking for applicants with a solid background in the networking as SME with CCIE Lab certification would be mandatory. And Ansible would be big plus. Rate Range: $65/hour to $75/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Network SME Engineer's Roles & Responsibilities: - Candidate's focus will be developing solutions which involves Campus, DC network and Cloud with IPV4/IPV6. - Candidate would be required to identity various communication scenarios between end and edge devices and create and execute and/ or oversee the testing of data gathering, aggregation, and analytics capabilities. - The successful candidate would have a deep understanding and hands on experience with IPV4/IPV6 environment, strong knowledge on the Networking Routing and switching, Complex BGP, OSPF troubleshooting and also good experience in migrations. Experience Required: - Minimum 12 yrs of relevant experience in enterprise network environment/customers - Strong in Routing & Switching. Proficiency in routing protocols - Troubleshoot overall networking and network connectivity to IoT devices/sensors - Knowledge on Cisco ISE, TACACS, DNS/DHCP Functioning are important - Cisco certification- CCIE Lab Certification is mandatory (Routing & Switching or Service Provider). Technical/Functional Skills: - Networking (Routing and Switching), Cloud and IPV6 - Excellent Knowledge of Network protocols BGP, OSPF, Spanning Tree protocol, Multicast - Design and troubleshoot Cisco, Arista Network platforms and protocols - IP Routing Platforms: ISR, ASR1K, ASR9K, Catalyst 9K, Nexus9K - Multicast: IGMPv2/v3, PIM, Static RP, RP-Anycast - Overlay technologies like IPSEC, DMVPN, VXLAN - Cabling and optics 10/25G/40G/50G/100G - Break out cables, break out panels. - Ansible knowledge is a huge plus - IPV6 Experience If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ***************************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Onsite - Atlanta, GA 6-Month Contract (+ Extensions) Opportunity to join a global organization where technology drives every operation. In this hands-on role, you'll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery. What you'll do: Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices Support LAN, WAN, Wi-Fi, and cloud-connected devices in a hybrid environment Deploy, configure, and maintain desktops, laptops, printers, and other endpoints Assist with Microsoft 365, Intune, and modern endpoint management tools Deliver guidance and training to users on IT systems, processes, and best practices Help implement new systems, upgrades, and technology rollouts Contribute to process improvements and take ownership of small to mid-scale IT projects What we're looking for: Proven experience in 1st/2nd line IT support Comfortable with modern Windows and cloud-based environments Familiarity with endpoint management, mobile device management, and hybrid systems Good troubleshooting skills across hardware, software, and networking Ability to work independently while collaborating with a global team A proactive mindset with a willingness to suggest and implement improvements This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.

You are the face and front line of ICT. You will take ownership of customer issues (Level I) reported through the ICT Service Desk and see problems through to resolution. Your goals there are to: You will have to be in the Atlanta office 3 to 4 days a week. Prioritize and respond to urgent issues while tracking and resolving tickets in a timely manner Work daily with tools such as Google Workspace, the Atlassian stack (Jira & Confluence), Slack, Entra/Azure, and MDM solutions like Jamf and Endpoint (Intune) Support in-office users by troubleshooting and resolving Meraki-based network issues Keep the ticket queue up to date Effectively manage one-to-one user interactions To help achieve that, you'll research, diagnose, troubleshoot, collaborate with colleagues and identify solutions for all raised issues. You'll follow standard procedures for proper explanation, escalation and communication of unresolved issues to the appropriate internal teams and issue stakeholders. You'll work closely with HR to support the hugely successful onboarding process as well as off-boarding. You'll manage and track ICT inventory, most importantly making sure we know exactly what is available. You'll be involved in the purchasing lifecycle of equipment to add new stock to the inventory. You're encouraged to bring new and wild ideas to the table when it comes to improving all things ICT. Minimum of 3 years of experience in a similar role • Evidence of tech support level of technical knowledge and troubleshooting ability • A professional recognition in a relevant discipline, and/or industry-recognized certifications (e.g. CompTIA A+), and/or equivalent experience are a plus • You have a basic understanding of TCP/IP networking, proxies, SSL, LDAP • Fluent English language, written and spoken • Excellent Communication skills • Basic knowledge of Apple operating systems including mobile devices • Basic knowledge of MacOS laptop troubleshooting, printers, IP phones and meeting room equipment Most importantly, you'll have fun working at Backbase!

Alpharetta, GA or Berkeley Heights, NJ 2 Roles Tandem - TACL , TAL , HP - non stop sql OR Db2 , cloud -AWS, Postgres sql The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting efforts, conducting root cause analyses, and implementing preventive measures to enhance product reliability and team performance. The Support Lead's contributions directly impact the organization s commitment to delivering superior support services and fostering continuous improvement. Key Responsibilities 1. Troubleshoot And Resolve Critical And Complex Support Tickets Using Product Knowledge And Diagnostic Tools, Ensuring Minimal Disruption To Customer Operations. 2. Conduct Hands-On Root Cause Analysis For Critical Issues, Documenting Findings And Recommending Actionable Solutions To Prevent Recurrence. 3. Implement Preventive Measures And Best Practices To Reduce Future Defects And Improve Product Stability Based On Analysis And Feedback. 4. Provide Technical Assistance And Mentorship To Team Members In Resolving Escalated Customer Issues, Promoting Knowledge Sharing And Skill Development. 5. Lead Continuous Improvement Activities By Analyzing Support Metrics And Team Performance, Identifying Areas For Enhancement, And Executing Strategies To Elevate Service Quality. Skill Requirements 1. Strong Understanding Of Product Support Processes For L1, L2, And L3 Tiers. 2. In-Depth Knowledge Of Troubleshooting Methodologies And Tools Relevant To Product Issues. 3. Excellent Analytical Skills For Conducting Root Cause Analyses And Developing Preventive Measures. 4. Solid Communication Skills For Effective Collaboration With Team Members And Customers. Certification 1. Itil Foundation Certification Is Optional but Valuable For Understanding Service Management Best Practices.

We're looking for an experienced field tech to join our team. This L2 role handles escalations from help desk, spending some dedicated time onsite with clients, and working both independently and with the group. Typical Responsibilities: Troubleshooting Windows desktops/servers, Office 365, and network gear (firewalls, switches, Wi-Fi), mobile (iOS/Android), and peripherals. Deploying new systems, upgrades, and projects. Documenting your work and communicating clearly with clients. Who we're looking for: 2+ years in IT support. Strong Windows, networking, and troubleshooting skills. Comfortable in front of clients - reliable, professional, clear communicator. Certifications (Microsoft, CompTIA, etc.) and/or degree are a bonus, but not a requirement. Must have reliable transportation. What we offer: Competitive Pay. PTO, 401k matching, insurance benefits. Training and certification opportunity and support. A small, tight-knit team that backs each other up.

Summary of Functions The Product Support Coordinator is responsible for performing a variety of duties mainly for the V.P. of Operations & Product Management. As a member of the team, he/she will have a fully cooperative relationship with all franchise personnel, vendors, departmental and office personnel. General Responsibilities/Job Summary The Product Support Coordinator is a customer facing role. This individual must respond promptly and courteously, always exemplifying a professional attitude when handling calls, communications, or departmental requests. He/she is also responsible for assisting the V.P. of Operations with special projects and will provide general support and administrative duties to the department. Major Duties and Responsibilities • Monitor and respond to customer service inquiries. • Communicate with company franchises and suppliers via telephone and email. • Coordinate weekly mailings - Responsible for gathering and editing materials for company mailings. • Manage product related claims process between the company and product manufacturers. • Process credits as needed (LARE's). • Manage and produce the company Catalog, gathering content and graphics from product managers and suppliers (every October & November). • Prepare budget and forecasting files. • Maintain monthly department files (e.g. Supplier Budget Comp file). • Prepare and distribute competitive data. • Maintain/update PowerPoint presentations for Product team. • Upload files to FranConnect (Catalog Bulletins, Product Bulletins, New Product Announcements, other files as needed). • Manage/track renewals for Certificates of Insurance (COI's) from supplier. Send renewal requests as needed. • Update contact files as needed. (Outlook) • Keep franchisee listing up to date and circulate them to suppliers as changes occur. • Buying Guide maintenance. • Maintenance of SDS (Safety Data Sheets). • Assist in the preparation and execution of company events / meeting. Experience Requirements • Must be proficient in Outlook, Word, Excel, PowerPoint and InDesign. • Strong written and verbal communication skills. • Strong analytical skills and ability to problem solve. • Can establish priorities and handle many projects at once. Educational Requirements College degree preferred or equivalent work experience. Working Conditions Daily office hours are normally between 8:00 AM to 5:00 PM, Monday through Friday, with occasional weekend responsibilities.

$70,000 - $80,000 + 401(k) + Medical + PTO + Holidays + Technical Progression + Overtime Atlanta Are you an experienced fiber splicer looking to take ownership of your work and make an impact in the field? Join a global leading and respected telecoms company where you'll manage your own local territory, work with top-tier clients, and be recognized for your expertise. This well-established global company design, deploy and support the telecom industry across 4 keys sectors including subsea, wireless, data centres and fixed lines! With huge growth plans within the US market, they are looking to add to their skilled team of field engineers to support their top tier customers! You will be responsible for hands-on field work, including installing new fiber networks and equipment, performing fusion splicing, and repairing faults. They will respond to maintenance calls within set timelines, replace or fix hardware with guidance from Technical Assistance. The role also requires following all Safety, Health, Environmental, and Quality (SHEQ) standards. This job offers lots of variety and suits an engineer who is passionate about telecommunications and data centers! The Person * 2-3 Years minimum in fiber splicing * Single fusion splicing is essential * Some Ribbon splicing is good to know but not essential * Experience in Fujikura, Sumitomo, or similar industry-standard splicers * Looking for a field based role coving a local patch with top tier clients! The Role * Covering a local territory (1-2 regular customers) * 80-120 splices/day for standard projects * single fusion and ribbon splicing * Following all Safety, Health, Environmental, and Quality (SHEQ) * Supporting top tier customer!

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school's technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems Ensure all documentation is properly maintained and updated in a timely manner. Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters. Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points. Expectations Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems. Strong verbal and written communication skills. Must be customer service and detail oriented. Qualifications Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment. Experience Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks. Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus) Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus. Microsoft Office 365 (Teams is a Plus) Server Hardware Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management Certification: Apple or Microsoft Technology and/or CompTIA certification(s) preferred Google Admin Certification or equivalent experience preferred Education: BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience Experience: A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments Working in academic environment: 2 years (Preferred) Administering Chromebook: 2 years (Preferred) Apple/Mac device: 2 years (Preferred) Google Education: 2 years (Preferred) Mobile Device Management: 2 years (Preferred) WordPress: 2 years (Preferred) Powered by JazzHR bm Jl6RsM7Z

We are a growing Managed Service Provider supporting small and mid sized businesses with day to day IT support across desktops, servers, Microsoft 365, and networking. We are looking for a Help Desk Technician Level 1.5 with MSP experience who can take ownership of tickets beyond password resets, handle more involved troubleshooting, and deliver a calm, confident client experience. This role is ideal for someone who is strong on end user support, comfortable digging into Microsoft 365 and basic server tasks, and can work independently while knowing when to escalate. What You Will Do • Handle inbound support requests and own tickets through resolution, escalating only when appropriate • Troubleshoot Windows 10 and 11 issues including performance, profile, printing, and application problems • Support Microsoft 365 Apps, Outlook, Teams, OneDrive, and common collaboration issues • Administer Microsoft 365 users, groups, shared mailboxes, and distribution lists • Perform basic Active Directory tasks including user management, group membership, and permissions • Support Windows Server fundamentals including patching, basic troubleshooting, and service checks • Support Windows Remote Desktop Services fundamentals and user access issues • Troubleshoot networking issues at the endpoint and LAN level including IP addressing, DNS, DHCP, switching basics, and wireless connectivity • Monitor client systems through RMM, respond to alerts, and complete routine maintenance • Image, deploy, and support Intel based laptops and desktops including hardware upgrades and replacements • Document work clearly and communicate in a client friendly way What You Bring • 2 plus years of hands on IT support experience, MSP experience REQUIRED • Strong Windows 10 and 11 support experience plus Microsoft 365 Apps and Office 2019 and 2021 • Microsoft 365 support experience beyond basic resets, including mailbox and Teams troubleshooting • Email fundamentals including POP3, SMTP, IMAP, and Microsoft 365 • Active Directory fundamentals with confidence managing users, groups, and permissions • Comfortable with basic Windows Server and Remote Desktop Services support • Solid networking fundamentals including DNS, DHCP, IP addressing, switching basics, and wireless • Strong phone and remote support skills with excellent customer service • Reliable, self managed, and consistent follow through Pay and Benefits • Hybrid WFH schedule • $55,000 to $65,000 per year • Medical, dental, and vision insurance • Life insurance • 401k matching • Paid time off