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Technical support technician jobs in Ewa Beach, HI

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  • IT Support Specialist

    Reliant 4.0company rating

    Technical support technician job in Urban Honolulu, HI

    Job DescriptionSalary: $32-$39/hr **Must be available to work weekends** We are currently seeking aField Service IT Technicianto join our team at Honolulu International Airportin Hawaii. This role is ideal for a tech-savvy individual who thrives in a fast-paced environment, enjoys solving technical problems, and is passionate about delivering exceptional customer service. The ideal candidate will be detail-oriented, have excellent communication skills, and demonstrate strong technical and documentation abilities. Previous experience in an IT support or field service role is preferred. Responsibilities Provide exceptional onsite IT support with a focus on customer service Proactively respond to and resolve break/fix incidents Manage IT service tickets, ensuring timely updates and resolutions Perform hardware support for desktops and laptops Support and troubleshoot mobile devices Maintain, troubleshoot, and repair baggage printers Install new computers, monitors, and other IT hardware as needed Manage and maintain computer hardware and software, including installation and configuration. Troubleshoot software issues across various platforms including Microsoft Office applications. Support desktop environments by resolving problems related to operating systems such as Windows and mac OS. Assist in the management of IT infrastructure including LAN setups and network Communicate effectively with users to understand their needs and provide clear instructions for resolving issues. Minimum Qualifications 1+ year of hands-on IT experience Proven experience in technical support or IT support roles Solid understanding of desktop and laptop hardware troubleshooting Excellent communication skills with a focus on customer service. Ability to work independently as well as part of a team in a fast-paced environment. Proficiency in Windows installation and software configuration Experience with printers, scanners, and other peripherals Customer-focused mindset and strong work ethic Ability to multitask and manage time effectively Demonstrate strong written communication skills Complete administrative tasks accurately and efficiently Minimum Qualifications 2+ years of IT field service experience Industry certifications such as Microsoft MCP, CompTIA A+, or Network+ are a plus Experience working in airport or transportation environments a plus General Expectations Maintain a professional appearance and adhere to company dress code Represent the company positively in all interactions Follow company policies, safety guidelines, and operational procedures Submit accurate timesheets, documentation and other deliverables Keep work areas clean and organized Collaborate with team members and communicate effectively with clients Be a reliable self-starter capable of working independently Benefits Health, Dental, and Vision Insurance Paid Time Off (PTO) 401(k) Retirement Plan Cell Phone Stipend Work Environment Onsite at the airport Involves walking, lifting, and working in dynamic operational areas May require weekend and early morning or late evening shifts If you're enthusiastic about technology and want to be part of a growing team supporting critical airport operations,apply today! Benefits: 401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance
    $32-39 hourly 9d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support technician job in Urban Honolulu, HI

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls are paid at a flat rate of $50 per call Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-39k yearly est. 1d ago
  • Manager, Maintenance Support Services

    The Hertz Corporation 4.3company rating

    Technical support technician job in Urban Honolulu, HI

    The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs. + Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability + Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards. + Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs + Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age. + Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition. + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM + Optimize the utilization of Hertz internal repair technicians + Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases. + Manage vended shops deliverables, ensure capacity to deliver expected OOS results. The salary for this position is **$65,000/yr + bonus potential + company vehicle** Schedule: **Tuesday-Saturday** While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area **Educational Background:** Four-year college degree preferred, HS diploma required Technical Certifications, automotive mechanical repair and body damage **Professional Experience:** 3 years of previous maintenance management experience Experience working in cross functional teams LSS certifications a plus (YB, GB) **Knowledge:** LSS experience Strong technical vehicle knowledge Familiarity with Hertz rental practices and/or RAC operations a plus **Skills:** Leadership Familiar with Automotive technology Inventory Management Training & Development Process Oriented Computer literate and detail oriented **Competencies** : Drives Execution Effective Communication Manage up and down support chain Drive Collaboration Effective Communication Mentor and coach Builds Talent Demonstrates Initiative Display Region Perspective Operational Excellence Passion for Customer Service & Stakeholder Success Strategic Thinking Principled Leadership Use Insightful judgment Trust and Integrity Personal Accountability Agility and Adaptability Change manager Principled leadership - high level of integrity. Detail oriented The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $65k yearly 17d ago
  • Helpdesk-Specialist-with-A/V-experience | jobs.yoh.com

    Day & Zimmermann 4.8company rating

    Technical support technician job in Urban Honolulu, HI

    As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Main notes: * 2+ years of on-site technical support experience, or degree in related discipline * Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks) * Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc. * Excellent customer service skills, meeting with users in person to resolve complex technology issues. * Coordinate, track, and maintain inventory. * Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now * Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications * Trainable, Professional and Punctual * Independent - have to be ok with remote support (from office) * Self-starter and problem solver - but not afraid to ask questions * Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty * Mac & iOS presence Nice to haves: * Certification in Avixa CTS series * ANP - Audiovisual Network Professional Certification Audio Visual Responsibilities of an On-Site Technician: * Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. * Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. * Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls * Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Estimated Min Rate: $30.00 Estimated Max Rate: $37.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: * Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) * Health Savings Account (HSA) (for employees working 20+ hours per week) * Life & Disability Insurance (for employees working 20+ hours per week) * MetLife Voluntary Benefits * Employee Assistance Program (EAP) * 401K Retirement Savings Plan * Direct Deposit & weekly epayroll * Referral Bonus Programs * Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************
    $30 hourly 1d ago
  • Information Technology Support Technician

    Kfc Airport

    Technical support technician job in Urban Honolulu, HI

    Bowers + Kubota Consulting is a full-service architectural, landscape architecture, engineering, planning, construction management, and project/program management firm that has been servicing the islands for more than forty years. Recognized as one of the Best Places to Work both nationally and in Hawai'i, we are dedicated to delivering successful projects of superior quality to our clients through teamwork and integrity. The Information Technology (IT) Support Technician will be responsible for providing services to manage the entire product lifecycle of the firm's technology assets. JOB QUALIFICATIONS: • Minimum Associate's degree in Information Technology or Information Security or an equivalent combination of education, training, and/or experience required. • 1-3 years' experience with performing hardware and software troubleshooting/repair. • Excellent customer service skills. • Previous experience in conducting training or presentations preferred. • Knowledge and experience with MS/Office 365 programs and services. • Ability to communicate effectively and with diplomacy both verbally and in writing. • Ability to prioritize and plan work activities efficiently. • Ability to manage information from multiple sources concurrently. • Ability to sit for long periods of time while working on the computer. • Ability to understand end users' problems and convey technical information in a nontechnical manner format. • Ability to work independently and in small teams. • Excellent hand-eye coordination is required. • Ability to occasionally lift and/or move up to 20 pounds required. • Must be able to work on-site in Honolulu office. ESSENTIAL JOB FUNCTIONS: •Provides services to manage the entire product lifecycle of the firm's technology assets. •Provides day-to-day telephone, in-person, and online support to end-users. •Ensure proper function and execution of the IT department's disaster recovery procedures and systems. •Identifies opportunities for improvement and advancement of the firm's technology assets and policies. •Assists the IT Support Lead in the daily operations of the IT department while also supporting the projects and initiatives of the Director of IT & Security. •Assists in the customization and adaption of existing programs to meet users' requirements. •Develops and presents B+K IT training (lunch & learns/webinars, etc) on various systems for employees. •Prepares various audio/visual systems for professional presentations. •Research, plan, and implement future IT projects. •Must be available to work after hours and nights as required. •Perform other duties as assigned. LOCATION: Kalihi/Honolulu, HI SALARY RANGE: $54,000 - $78,000 per year depending on experience Please apply directly online at: *********************** Equal Opportunity Employer/Vets/Disabled 100% Employee Owned
    $54k-78k yearly Auto-Apply 43d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time

    Us Navy 4.0company rating

    Technical support technician job in Urban Honolulu, HI

    About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $31k-39k yearly est. 8d ago
  • Support Technician

    Daveandbusters

    Technical support technician job in Urban Honolulu, HI

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 14 - 20 We are an equal opportunity employer and participate in E-Verify in states where required.
    $33k-45k yearly est. Auto-Apply 60d+ ago
  • On-Call IT Technician - PC, Mac & Desktop Urban Honolulu, HI - Hiring NOW

    Geeks On Site 3.1company rating

    Technical support technician job in Pearl City, HI

    Job Description ???? Job Type: 1099 Independent Contractor (On-Call) ???? Pay: $35 per hour (on-site) ???? Schedule: Flexible / On-Demand - You accept jobs based on your availability ⚠️ Important Note - Read Before Applying This is not a full-time job and does not guarantee hours. You will join our on-call technician network as a 1099 independent contractor. We assign jobs to you based on your stated availability and proximity to the job site, using our internal dispatch platform and CRM. You control your schedule and decide which assignments to take. This is a great opportunity for techs looking to earn supplemental income or work flexibly on their own terms. About the Role Geeks on Site is seeking skilled and dependable on-call IT Field Technicians to provide onsite troubleshooting, repair, and setup for residential and small business clients. You'll handle a range of technical issues across Windows PCs, Macs, printers, and scanners, including both hardware and software diagnostics. Key Responsibilities Diagnose and resolve hardware and software issues on Windows and Mac devices Troubleshoot OS problems: boot errors, blue/black screens, login failures Perform clean-ups and system tune-ups for slow/unresponsive machines Assist with wired and wireless internet connectivity issues Replace hardware components: hard drives, fans, RAM, etc. Reinstall or repair Windows/mac OS using bootable USB or recovery tools Setup and troubleshoot commercial printers and scanners Add remote support tools or desktop shortcuts as needed Educate clients with basic how-to or post-service guidance Document service details and escalate complex problems if necessary Requirements 2+ years of IT support experience, ideally in the field Comfortable with Windows 10/11, mac OS, and BIOS-level troubleshooting Skilled in hardware replacement and component-level repair Knowledge of networking basics (LAN/WiFi setup and troubleshooting) Familiarity with commercial printers/scanners is a plus Must own necessary tools (bootable USBs, screwdrivers, diagnostic gear, etc.) Reliable vehicle and valid driver's license Strong communication skills and a professional attitude Ability to work independently and manage your own time Benefits What You Get Competitive on-site pay: $35/hour Fully flexible schedule - you only accept jobs when you're available Be part of a nationally recognized tech service brand Dispatching, client communication, and billing are handled for you What to Expect After You Apply Intro call with one of our recruiters Electronic onboarding (contractor paperwork, policies, etc.) Submit a mandatory background check Provide your preferred availability through our technician portal Get access to our CRM and start receiving on-call job opportunities in your area Great For Techs Who... ✅ Want part-time, flexible work without fixed hours ✅ Enjoy working independently and solving a wide range of tech issues ✅ Are looking to supplement their income with on-demand tech work
    $35 hourly 23d ago
  • deskside

    Artech Information System 4.8company rating

    Technical support technician job in Urban Honolulu, HI

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: DESKSIDE Support Representative Distributed Client Services Location : ORANGE ,CA Duration:5year Job Description: · Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. · provide remote O365 on workstations and mobile devices which would include in Tune MDM application Remote take-over skills a plus. · Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. · Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications. Additional Information For more information, Please contact Shubham ************
    $49k-60k yearly est. 1d ago
  • Technology Support Specialist I

    ACL Digital

    Technical support technician job in Urban Honolulu, HI

    OSTS Onsite - Honolulu, HI - Part-Time Contractor This is actually at Technology Support Specialist I - working through a FG template issue, that is why it shows as a level IV (3 days 24 hours weekly) Bill Rate: * This will be a 24-hour weekly contractor (weekday hours/days to be determined by Manager. However, if there are network outages or weekend/afterhours support needed, the hours may be adjusted or increased, As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Audio Visual Responsibilities of an On-Site Technician: * Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. * Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. * Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls * Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Technical Responsibilities of an On-Site technician: * Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site * Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. * ServiceNow ticket management; prioritizing tickets and awareness of SLAs * Supporting Microsoft Windows and MAC operating systems * Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 * Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process * Printer support (installation, configuration, relocation, and troubleshooting) * Event and Meeting Support (may occur on-site or off-site) * Occasional travel may be required to support other EY locations, client engagement sites, or off-site events * Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) * VIP/White Glove support * Occasional after-hour support may be required Interpersonal skills an On-site technician should have: * Outstanding customer service skills * Excellent communication skills * Great team mentality * Self-motivated, organized, detail oriented, ability to multi-task * Desire to learn and build a career as unique as you are Experience Requirements: * 2+ years of on-site technical support experience, or degree in related discipline EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For list for 24th year. (US) America's Greatest Workplaces for Diversity 2023 by Newsweek
    $32k-46k yearly est. 19d ago
  • Tier 3 Technical Support Specialist

    ASM Research, An Accenture Federal Services Company

    Technical support technician job in Urban Honolulu, HI

    Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $32k-46k yearly est. 17d ago
  • IT Helpdesk II

    Lucayan Technology Solutions LLC

    Technical support technician job in Urban Honolulu, HI

    Job Description Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site Clearance: Secret Clearance About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and experienced IT professional to join our team as an IT Helpdesk II technician. This role is essential in resolving advanced technical issues, supporting IT infrastructure, and ensuring compliance with federal cybersecurity regulations. Job Summary The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards. Key Responsibilities Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person. Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues. Coordinate with third-party vendors and service providers for specialized support and warranty services. Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns. Assist with configuration and management of network devices such as routers, switches, and firewalls. Monitor network performance and security, addressing issues proactively. Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation. Resolve complex login and access control issues, including advanced password resets and multi-factor authentication. Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization. Assist with software updates, patches, and upgrades to ensure security and compatibility. Provide technical support during organizational events, ensuring stable IT operations and connectivity. Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment. Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations. Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users. Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance. Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems. Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction. Generate detailed reports and recommend process improvements and technology enhancements based on performance data. Collaborate with other IT teams to address cross-functional issues and improve service delivery. Qualifications Required: Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience. Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment. Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance. Active Security Clearance or higher Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire: CompTIA Security+ CE CompTIA CySA+ Cisco CCNA Security Equivalent IAT Level II certification Training Requirements (must be completed within 30 days of hire, then annually): DoD Cyber Awareness / IA Training DoD AT Level I (Anti-Terrorism Awareness) OPSEC Awareness Training (Level I) iWATCH Training Preferred: Active DoD security clearance (Secret or higher). Experience with NIST SP 800-171, DFARS, or CMMC frameworks. Familiarity with enterprise-level software applications and IT ticketing systems. Prior experience supporting government or defense contracting environments. Work Conditions Onsite work required at our Honolulu, Hawaii location. Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays. Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents. Physical ability to lift up to 25 lbs and assist with IT equipment setup and movement. Apply today to join a high-performing, mission-driven team supporting national security through advanced IT and cybersecurity solutions! Powered by JazzHR WvmFP7Ogol
    $32k-46k yearly est. 22d ago
  • Service Desk Technician - IT

    Hawaii Pacific Health 3.8company rating

    Technical support technician job in Urban Honolulu, HI

    Hawai'i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai'i health systems. It is the state's largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai'i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi'olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Clinic & Hospital and Wilcox Memorial Hospital, which have led groundbreaking initiatives in women's health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai'i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state. Information Technology (IT) implements, supports and maintains all systems at Hawai'i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai'i Pacific Health's numerous facilities and administrative offices. Our Service Desk team is responsible for providing first-level user and caller support relating to information systems. As the Service Desk Technician, you will deliver essential support to our Information Technology (IT) department and ensure that Hawai'i Pacific Health staff are able to access and benefit from the use of our cutting-edge technological tools. Specifically, you will provide phone support to staff with user access, desktop computers, applications and related technology, including administrative functions related to daily departmental operations. You will also receive, log, triage and assign follow-up actions as required to other staff within the IT Department. We are looking for someone detail-oriented, with outstanding customer service and communication skills and a commitment to delivering the highest quality health care to Hawai'i's people. Location: Harbor Court **Work Schedule:** Day/Night - 8 Hours **Work Type:** Full Time Regular **FTE:** 1.000000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 30161 **Pay Range:** 26.81 - 33.51 USD per hour **Category:** Information Technology **Minimum Qualifications:** Bachelor's degree in Computer Science, Engineering, Business, Health Care or related field and/or equivalent combination of education, training and experience. Knowledge of desktop computers or information systems. **Preferred Qualifications:** One (1) year experience in desktop computer support. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.
    $49k-57k yearly est. 60d+ ago
  • deskside

    Artech Information System 4.8company rating

    Technical support technician job in Urban Honolulu, HI

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: DESKSIDE Support Representative Distributed Client Services Location: ORANGE ,CA Duration:5year Job Description: · Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. · provide remote O365 on workstations and mobile devices which would include in Tune MDM application Remote take-over skills a plus. · Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. · Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications. Additional Information For more information, Please contact Shubham ************
    $49k-60k yearly est. 60d+ ago
  • Tier II Help Desk Technician - Journeyman

    ASM Research, An Accenture Federal Services Company

    Technical support technician job in Urban Honolulu, HI

    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $32k-46k yearly est. 19d ago
  • IT Helpdesk II

    Lucayan Technology Solutions

    Technical support technician job in Urban Honolulu, HI

    Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site Clearance: Secret Clearance About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and experienced IT professional to join our team as an IT Helpdesk II technician. This role is essential in resolving advanced technical issues, supporting IT infrastructure, and ensuring compliance with federal cybersecurity regulations. Job Summary The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards. Key Responsibilities Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person. Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues. Coordinate with third-party vendors and service providers for specialized support and warranty services. Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns. Assist with configuration and management of network devices such as routers, switches, and firewalls. Monitor network performance and security, addressing issues proactively. Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation. Resolve complex login and access control issues, including advanced password resets and multi-factor authentication. Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization. Assist with software updates, patches, and upgrades to ensure security and compatibility. Provide technical support during organizational events, ensuring stable IT operations and connectivity. Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment. Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations. Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users. Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance. Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems. Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction. Generate detailed reports and recommend process improvements and technology enhancements based on performance data. Collaborate with other IT teams to address cross-functional issues and improve service delivery. Qualifications Required: Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience. Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment. Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance. Active Security Clearance or higher Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire: CompTIA Security+ CE CompTIA CySA+ Cisco CCNA Security Equivalent IAT Level II certification Training Requirements (must be completed within 30 days of hire, then annually): DoD Cyber Awareness / IA Training DoD AT Level I (Anti-Terrorism Awareness) OPSEC Awareness Training (Level I) iWATCH Training Preferred: Active DoD security clearance (Secret or higher). Experience with NIST SP 800-171, DFARS, or CMMC frameworks. Familiarity with enterprise-level software applications and IT ticketing systems. Prior experience supporting government or defense contracting environments. Work Conditions Onsite work required at our Honolulu, Hawaii location. Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays. Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents. Physical ability to lift up to 25 lbs and assist with IT equipment setup and movement. Apply today to join a high-performing, mission-driven team supporting national security through advanced IT and cybersecurity solutions!
    $32k-46k yearly est. Auto-Apply 60d+ ago
  • On-Call IT Technician - PC, Mac & Desktop Urban Honolulu, HI - Hiring NOW

    Geeks On Site 3.1company rating

    Technical support technician job in Urban Honolulu, HI

    💼 Job Type: 1099 Independent Contractor (On-Call) 💰 Pay: $35 per hour (on-site) 🗓 Schedule: Flexible / On-Demand - You accept jobs based on your availability ⚠️ Important Note - Read Before Applying This is not a full-time job and does not guarantee hours. You will join our on-call technician network as a 1099 independent contractor. We assign jobs to you based on your stated availability and proximity to the job site, using our internal dispatch platform and CRM. You control your schedule and decide which assignments to take. This is a great opportunity for techs looking to earn supplemental income or work flexibly on their own terms. About the Role Geeks on Site is seeking skilled and dependable on-call IT Field Technicians to provide onsite troubleshooting, repair, and setup for residential and small business clients. You'll handle a range of technical issues across Windows PCs, Macs, printers, and scanners, including both hardware and software diagnostics. Key Responsibilities Diagnose and resolve hardware and software issues on Windows and Mac devices Troubleshoot OS problems: boot errors, blue/black screens, login failures Perform clean-ups and system tune-ups for slow/unresponsive machines Assist with wired and wireless internet connectivity issues Replace hardware components: hard drives, fans, RAM, etc. Reinstall or repair Windows/mac OS using bootable USB or recovery tools Setup and troubleshoot commercial printers and scanners Add remote support tools or desktop shortcuts as needed Educate clients with basic how-to or post-service guidance Document service details and escalate complex problems if necessary Requirements 2+ years of IT support experience, ideally in the field Comfortable with Windows 10/11, mac OS, and BIOS-level troubleshooting Skilled in hardware replacement and component-level repair Knowledge of networking basics (LAN/WiFi setup and troubleshooting) Familiarity with commercial printers/scanners is a plus Must own necessary tools (bootable USBs, screwdrivers, diagnostic gear, etc.) Reliable vehicle and valid driver's license Strong communication skills and a professional attitude Ability to work independently and manage your own time Benefits What You Get Competitive on-site pay: $35/hour Fully flexible schedule - you only accept jobs when you're available Be part of a nationally recognized tech service brand Dispatching, client communication, and billing are handled for you What to Expect After You Apply Intro call with one of our recruiters Electronic onboarding (contractor paperwork, policies, etc.) Submit a mandatory background check Provide your preferred availability through our technician portal Get access to our CRM and start receiving on-call job opportunities in your area Great For Techs Who... ✅ Want part-time, flexible work without fixed hours ✅ Enjoy working independently and solving a wide range of tech issues ✅ Are looking to supplement their income with on-demand tech work
    $35 hourly Auto-Apply 60d+ ago
  • Service Desk Technician - IT

    Hawaii Pacific Health 3.8company rating

    Technical support technician job in Urban Honolulu, HI

    Hawai'i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai'i health systems. It is the state's largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai'i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi'olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Clinic & Hospital and Wilcox Memorial Hospital, which have led groundbreaking initiatives in women's health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai'i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state. Information Technology (IT) implements, supports and maintains all systems at Hawai'i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai'i Pacific Health's numerous facilities and administrative offices. Our Service Desk team is responsible for providing first-level user and caller support relating to information systems. As the Service Desk Technician, you will deliver essential support to our Information Technology (IT) department and ensure that Hawai'i Pacific Health staff are able to access and benefit from the use of our cutting-edge technological tools. Specifically, you will provide phone support to staff with user access, desktop computers, applications and related technology, including administrative functions related to daily departmental operations. You will also receive, log, triage and assign follow-up actions as required to other staff within the IT Department. We are looking for someone detail-oriented, with outstanding customer service and communication skills and a commitment to delivering the highest quality health care to Hawai'i's people. Location: Harbor Court Work Schedule: Day/Night - 8 Hours Work Type: Full Time Regular FTE: 1.000000 Bargaining Unit: Non-Bargaining Exempt: No Req ID 31558 Pay Range: 26.81 - 33.51 USD per hour Category: Information Technology Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, Business, Health Care or related field and/or equivalent combination of education, training and experience. Knowledge of desktop computers or information systems. Preferred Qualifications: One (1) year experience in desktop computer support. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.
    $49k-57k yearly est. 3d ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical support technician job in Urban Honolulu, HI

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $32k-46k yearly est. 17d ago
  • PC Technician

    Artech Information System 4.8company rating

    Technical support technician job in Urban Honolulu, HI

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Workstation PC Technician Location: Honolulu, HI Duration: 6+ months Job Description: • Support a robust Microsoft based network running XP, Windows 7 and Lotus Notes. Server, PC, MAC and Laptop expertise needed to perform the duties of this position. • Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform system backups and data recovery, resolve network communication problems independently, e-mail administration, disk capacity monitoring and network security, preparing assets for disposition, other administrative duties. Note: activity may also involve transporting equipment using a vehicle provided by supplier / contractor between multiple facilities within an assigned service area, as directed by an IT representative. Skills Required: • Minimum 2 years' experience with PC support, including deployment. • Minimum 2 years' experience with PC hardware troubleshooting and repair. • Minimum 1 year experience with direct client interaction. • Ability to follow written and verbal instructions. • Adaptable to change in process or required activities . • Attention to detail. Quick learner. • Professional appearance and behavior, including punctuality Responsibilities, Manage incoming and outgoing assets. • Prepare systems for deployment. • Scan existing asset for applications and settings. • Interview clients to identify special considerations and other settings. • Use KP tools to execute PC activity. Collaborate with teammates to identify process improvements. • Escalate quickly when issues arise. Assist other technicians as needed. Additional Information For more information, Please contact Shubham Rastogi ************** *********************************
    $34k-41k yearly est. Easy Apply 1d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Ewa Beach, HI?

The average technical support technician in Ewa Beach, HI earns between $29,000 and $51,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Ewa Beach, HI

$39,000
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