Desktop Support Engineer
Technical support technician job in Manteca, CA
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
IT Support Technician (TEMP)
Technical support technician job in Modesto, CA
AT LEAST 6 MONTHS*
Provide full coverage for day-to-day IT support responsibilities, including service desk requests, desktop/laptop support, hardware refresh activities, basic networking tasks, software installations, account support, and troubleshooting.
This contractor must be able to work independently, manage multiple tasks, and follow established IT processes.
ESSENTIAL JOB DUTIES:
Technical Skills
Hardware & System Support
Windows 10/11 troubleshooting
Laptop and desktop hardware diagnostics & repair
Experience with machine imaging, reimaging, and device setup (Autopilot/Intune experience preferred but not required)
Basic understanding of Active Directory (password resets, account unlocks, group membership checks)
Software & Tools
Ability to work tickets in a Service Desk platform (preferably ManageEngine ServiceDesk Plus)
Ability to follow documented processes for asset intake, naming conventions, tagging, and deployment
Operational Skills
Ability to handle multiple tickets simultaneously without dropping assigned tasks
Comfortable communicating with all levels of the organization, including executives
Ability to ask clarifying questions when needed and follow standard procedures
Strong documentation habits-notes in tickets, steps taken, and resolutions
Must be able to work on-site at Modesto headquarters
Key Responsibilities
Serve as technician handling daily assigned service desk tickets
Support hardware refresh and laptop deployment cycles (setup, configuration, user migration when applicable)
Provide support for conference rooms, Surface Hubs, and audio/video equipment
Perform basic user account support (password resets, MFA troubleshooting, access issues)
Assist with routine IT tasks such as:
Updating machines
Running Windows updates
Tracking and maintaining asset inventory
Supporting new-hire setups as needed
Escalate issues appropriately to senior staff when out of scope
Nice-to-Have (Not Required)
Intune / Autopilot experience
Familiarity with managing laptops in bulk (refresh cycles)
Experience in environments with distributed locations (e.g., gas stations, terminals, remote offices)
Experience with conference room technology
Requirements and Qualifications:
4-6 years in an IT support or help desk role
Ability to operate independently (we cannot train from scratch)
Candidate must be reliable, proactive, and comfortable in a fast-paced environment
Professional and respectful communication
Follows procedures and does not deviate from process without approval
Takes responsibility for work (no blame-shifting)
Team-oriented mindset
Ability to prioritize tasks correctly
Strong problem-solving without relying heavily on escalation
EDUCATION AND/OR CERTIFICATIONS DESIRED:
Strong knowledge of Windows 10/11, Microsoft 365 apps, and user environment settings
Experience with Active Directory, device management, and user lifecycle administration
Familiarity with ticketing systems such as ServiceNow, Zendesk, or ConnectWise
Ability to document and present solutions clearly and concisely
Valid driver's license and ability to travel between supported local locations as needed
A bachelor's degree is preferred but not mandatory; relevant education and experience can also meet the requirements.
TESTING REQUIREMENTS:
Candidates will participate in assessments that are specific to position skillset needs.
Culture Index Survey
Help Desk Technician
Technical support technician job in San Jose, CA
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
Customer Focus Analyst (Unit 42 MDR)
Technical support technician job in Santa Clara, CA
Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Description
The Team
Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations.
If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place.
You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!
Job Summary
Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you'll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding.
You'll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.
This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey.
Key Responsibilities
Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
Support onboarding activities for new customers
Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
Collaborate with MDR analysts to ensure the customer's technical questions about incidents or threats are fully addressed
Own the customer communication lifecycle during ongoing incidents - ensure timely updates, clarity, and alignment on next steps
Help drive consistency and quality in how incidents and threat intelligence are communicated externally
Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team
Qualifications
Preferred Qualifications
2+ years of experience in a customer-facing cybersecurity role such as professional services, customer success or customer support - must , Tier 1/2 SO analyst experience - advantage,
Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
Strong customer communication skills - verbal and written - with the ability to explain complex technical details clearly
Experience reviewing, drafting, or presenting incident reports and security findings
Familiarity with Cortex XDR or Cortex XSOAR - a strong advantage
Experience onboarding new security services or clients - an advantage
Additional Information
Salary Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Help Desk Support Specialist
Technical support technician job in Concord, CA
Duration: 6-month contract, potential to extend or convert
Pay Rate: $30.55-32.00/hr
Must Haves
Strong experience with Office 365 apps
Advanced troubleshooting skills
3+ years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months+ experience with ticketing system Experience with Microsoft Office Suite Highly motivated Positive attitude
Understanding of SSH, Ping, Two-factor authentication, SSO, geo-blocking
Overview
An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law
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IT Help Desk Specialist
Technical support technician job in Pleasanton, CA
Our client is seeking an IT Specialist for a contract/project opportunity (with possibility to convert fulltime). As an IT Specialist I, you'll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. You'll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system.
Key Responsibilities:
Work within the IT team on a Window 11 migration.
Provide technical support to users via phone, email, or in-person.
Diagnose and troubleshoot hardware, software, and network issues.
Document issues and resolutions in a ticketing system.
Perform routine system maintenance and updates.
Install, configure, and maintain operating systems, applications, and updates.
Offer basic training and guidance to users on software and hardware.
Collaborate with the IT team to resolve complex issues and improve processes.
Perform other duties as assigned.
Requirements:
1+ years of hands on IT Support experience
Associate degree, specialized certification, or equivalent training
Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android).
Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems.
Basic understanding of networking and troubleshooting.
Having gone through a Windows 11 upgrade/migration a major plus
Desktop Support Specialist
Technical support technician job in San Jose, CA
Site Support Specialist - VIP Support (Windows & Mac)
Fulltime
Key Responsibilities
• Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals.
• Troubleshoot and resolve hardware and software issues for Windows and mac OS systems.
• Install, configure, and maintain operating systems and applications.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Support network connectivity issues (LAN/Wi-Fi).
• Coordinate with remote teams for escalations and advanced troubleshooting.
• Maintain inventory of IT assets and ensure compliance with company policies.
• Document incidents and resolutions in ticketing systems.
o Support IT projects such as system upgrades, migrations, and rollouts.
Required Skills
• Strong knowledge of Windows OS (Windows 10/11) and mac OS.
• Experience with Microsoft Office Suite and common business applications.
• Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP).
• Ability to diagnose and resolve hardware issues (desktops, laptops, printers).
• Knowledge of remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks.
Soft Skills:
• Strong communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• Analytical thinking and problem-solving abilities.
• Willingness to travel between office locations if required.
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Entry Level Help Desk Associate
Technical support technician job in Pleasanton, CA
Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.
We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience.
Title: Entry-Level Help Desk Associate
Location: 75% remote 25% Pleasanton California
Employment Type: Part-time/ Independent Contractor to start with the potential to be full time.
Primary Responsibilities
Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
Diagnose and troubleshoot hardware, software, and network issues.
Document and log all support interactions in the ticketing system.
Assist in setting up and maintaining workstations, laptops, and other equipment.
Stay updated on company systems, policies and procedures.
Position Requirements
Bachelor's degree in computer science, IT, or related field is desired but not required
Strong knowledge of IT security principles and best practices
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to troubleshoot common technical problems.
Self-learner and ability to work in an agile and cross-functional environment
Strong interpersonal skills with the ability to positively work with others.
Eagerness to learn and adapt to new technologies
How to Apply:
*Upload updated Resume
* Fill out our Screening Questionnaire Form through the link below:
***********************************
PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.
Computer Hardware Technician
Technical support technician job in Santa Clara, CA
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ********************
Job Title : Computer Hardware Technician
Location : Santa Clara, CA
Job Skills
o Familiar with Intel computer server hardware architecture
o Ability to assemble server systems using various hardware components
o Ability to debug issues in server system bringup
o Ability to socket CPUs flash BIOS install Operating Systems Windows Linux install Firmware and Drivers disk partitioning configuring networks and debug associated issues
o Ability to configure KVMs network switches and storage arrays
o Working knowledge of BIOS Firmware and Drivers and their interaction with Operating System etc
o Ability to organize lab space and infrastructure for a given project network and power cabling test benchrack setup etc
o Ability to do configuration changes at BIOSFirmware level
o Familiar with scripting Python Shell etc
o Ability to make minor changes to test automation scripts
o Ability to setup test and measurement equipment Power meter Oscilloscope Logic analyzers protocol analyzers etc for a given test
o Ability to Triage test data and debug test setup configuration related issues
o Ability to communicate with various stake holders Validation Engineers Lab managers
Other Expectations
o Attention to detail and well organized
o Ability to follow given instructions clearly
o Able to lift 35 Lbs job may require shifting computers from one rack to another etc
o Candidate should have reliable transportation and are OK with daily commute as it is 100 onsite work
o Candidate must have good attitude communication skills
o Willingness to learn
SF-Based IT Support Engineer
Technical support technician job in Fremont, CA
Responsibilities:
Provide approximately 20 hours per week professional and friendly support and problem solving in person and remotely. Recognize opportunities for technology improvements, make suggestions, and lead projects.
Requirements:
College graduate
Excellent interpersonal skills
Ability to develop good rapport, enjoy working with people
Excellent written and verbal skills
Strong problem solving, organization and analytical skills
Ability to work independently, with team and with clients in a professional manner
Superb client management, expectation management, negotiation, and conflict resolution skills
Excellent organization, initiative, follow-up, and communication skills
Strong motivation to exceed goals
Enthusiasm for technology and creative solutions
Ability to work flexible hours
Prior IT support experience, experience with conference room and office technology, network devices
Self-starter and self-motivated
Eagerness to learn
Benefits:
Friendly, fast-paced working environment
Great opportunity to work closely with experienced IT consultants
Exposure to wide variety of cutting edge technologies.
Opportunity to share and act on innovative ideas.
Compensation:
Part-time, Hourly compensation
Work primarily remotely, with 1/2 day on-site per week. This is a great opportunity for someone with a flexible schedule and prior IT support experience. If you are interested in being part of a fun team, can work independently, and meet the qualifications listed above you will be a great fit for this position. Please email resume and cover letter to above address even if the ad is a few weeks old, we still want to hear from you!
Technical Support Engineer
Technical support technician job in Santa Clara, CA
We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.
Strong understanding of Java, JavaScript
Experience with relational databases such as MySQL
Looking for a driven candidate who can rapidly acquire new skills and knowledge to excel in the role.
English level B2 or above as we will be supporting customers primarily in English
This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.
Skills:
To be successful in this role you must have or equal to experience with:
Demonstrated ability to troubleshoot difficult technical issues
Must have solid object-oriented programming skills in JavaScript
Experience working with dynamic HTML components such as CSS and XHTML
Angular experience preferred
Working knowledge of the components in a web applications stack
Experience with relational databases such as MySQL
Linux and/or UNIX experience
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
Desired Skills:
Strong understanding of Java, JavaScript
Working knowledge of ServiceNow Platform
A fundamental understanding of IT service management and the ITIL business process
Data center Technician
Technical support technician job in Santa Clara, CA
Job Summary: We are seeking a highly motivated and skilled Data Center Optical Engineer to join our team. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, and network transport optical troubleshooting. The Optical Engineer will ensure the seamless operation of our data center facilities, providing top-notch customer service and technical support.
Key Responsibilities:
Break-Fix: Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.
Remote Hands: In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments. Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids. Knowledge of telephony networks, optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights. Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams.
Cabling: Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables. Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC.
Optical Testing and Troubleshooting: Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to, routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switchboard, fiber, and power cables. Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G). Analyze and resolve network issues associated with equipment installations / removals. Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.
Site Audits: Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases. Provide timely and accurate feedback to audit / survey requests.
Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures. The ability to use hand tools and power tools. Ability to learn and retain physical and mechanical installation specifications. Understanding of basic mechanical terms and tools.
Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols.
Hardware Replacement: Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment.
Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.
Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.
AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.
Provide oversite of 3rd parties' on-site activities
Qualifications:
Experience:
3-5 years of experience working as a technician in data center operations or a similar environment, interacting directly with customers.
Team lead experience preferred
Soft Skills:
Must be a self-starter with the ability to work independently without continuous supervision.
Must be a team player and have excellent interpersonal communication skills, especially with customers.
Excellent organizational and administrative skills.
Effective written and oral communication skills in English language.
Ability to multi-task and maintain composure in stressful and demanding work environments.
Ability to think forward and learn and apply new concepts quickly.
Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries.
Use Hyperscale systems and applications to communicate with the customer as needed.
Adhere to Hyperscale standards to ensure work meets customer quality requirements.
Other
US Citizenship is required
Physical Requirements:
Ability to lift and move heavy equipment (up to 50 lbs).
Comfortable working in confined spaces and at heights.
Ability to work in varying environmental conditions.
Locations
San Jose, CA area
Los Angeles, CA
North Dallas/Ft Worth area
Reston, VA area
Atlanta, GA
Denver, CO
Chicago, IL
Prerequisites required training/certifications:
Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including abiding by PPE requirements, CPR/First Aid, ergonomics, and any refresher training required to maintain such certifications, such as OSHA 10 and OSHA 30. Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training. Ericsson will be responsible for the time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the Ericsson Resource Manager.
Information Technology Support Engineer
Technical support technician job in Fremont, CA
Our enterprise-level client is seeking to add an IT Support Engineer to the team in Fremont, CA. Please see below for full details-
Job Notes:
-- 6+ month contract / extensions possible but are not guaranteed.
-- Onsite in Freemont, CA 94538
-- Drug & Background required
Pay Rate = $32 W2 per hour plus benefits
Specifics from the client:
Interact with users to understand and document all IT issues.
Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
Assist with the planning and implementation of IT projects across multiple sites.
Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
Open service requests and manage warranty repairs with hardware vendors.
Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery.
Key Responsibilities:
Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Nice to Have:
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications:
Certifications such as A+, MCP, or ITIL are a plus but not required
Why Work with Merge IT?
We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.
Let's Stay Connected
Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up.
Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
Your next opportunity starts here. Let's make it happen.
IT Help Desk Technician - Night Shift
Technical support technician job in San Jose, CA
Job Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.
Key Responsibilities:
First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
Perform additional responsibilities as needed to support business objectives.
Qualifications:
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
Strong interpersonal skills and a highly customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.
Salary Range: $88k - $110k per year
Shift: Starting at 11:30pm
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support technician job in Stockton, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Information Technology Graduate- US
Technical support technician job in San Leandro, CA
**AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.**
**We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.**
**If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (**************************************** .**
**For more information about our privacy policy and how to manage cookies, visit our** **Privacy Policy (**************************************************************************************************************************** **.**
**Job Title:** Information Technology Graduate
**Employment type:** Full-time
**Work Type** : Hybrid (3 days a week in office)
**Work Authorization** : This application is intended for candidates that are eligible for full-time work authorization in the United States upon completing their education.
Please be prepared to answer the following in your application:
+ Do you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B, F-1, CPT, OPT visa status, etc.) to work legally in the United States?
**Benefits:**
+ Competitive pay
+ Mentorship: You will be assigned a technical mentor to guide you during your graduate program
+ Continuous Learning: You will be supported to gain the relevant professional development to support your work
+ A comprehensive graduate development program
**Location:** San Leandro, CA
**About Us:**
At Aveva, we value innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future.
**What We Offer:**
**Learning and Development:**
You will have the chance to work alongside experienced professionals who are passionate about sharing their knowledge. We provide hands-on training and opportunities to enhance your skills in various areas. You will join the AVEVA Graduate Development Programme too.
**Mentorship:**
Our team is dedicated to helping you succeed. You will be paired with a mentor who will guide you throughout your graduate programme, offering insights and advice.
**Real-World Experience:**
Gain practical experience in your field of interest. This programme will give you exposure to a range of IT teams across AVEVA to truly build your knowledge and skills.
**Networking:**
Connect with industry professionals, build valuable relationships, and expand your network for future career opportunities.
**Position Overview:**
24-month rotational graduate program with 6-month assignments across four key areas of the IT function at AVEVA. The assignments will cover critical IT activities in areas such as business relationship management, architecture, digital delivery, end user enablement, infrastructure delivery as well as projects and portfolio management.
You will build essential experience working with our internal customers from our R&D teams through to our Finance and People teams. You will also work alongside vendors to complete some in house or customer projects.
You will be supported to gain the relevant professional qualifications to support your assignments like PMI, TOGA or ITIL methodologies amongst others. Training will be a mix of classroom style and on the job training.
**Qualifications:**
We are open to applications from a wide range of disciplines including but not exclusively - **IT, Business, Technology, Computer Sciences, Engineering, Commercial.**
+ Bachelor's degree in a related field or equivalent work experience.
+ Proven experience in computer troubleshooting and support.
+ Strong problem-solving skills.
+ Excellent communication and interpersonal skills.
+ Knowledge of Operating Systems, Microsoft Office, and basic networking concepts.
+ Familiarity with remote support tools and Active Directory.
+ Ability to adapt to a global and diverse user base.
**The interview selection process will begin in January/February 2026.**
AVEVA requires all successful applicants to undergo and pass a drug screen before they start employment. All drug screens are in accordance with federal laws and regulations.
Find out more: ***************************************
**Salary Range:**
$79,500.00 - $132,500.00
**This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.**
**USA Benefits:** Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)
**AVEVA requires all successful applicants to undergo and pass a comprehensive background check and drug screen before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.** **All drug screens are in accordance with federal laws and regulations.**
**AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.** **AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at** **recruitingaccommodations@aveva.com** **. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.**
**Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.**
Empowering you with pioneering tech
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (**************************************** .
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (*********************************************************************************************************************** .
Information Technology Graduate- US
Technical support technician job in San Leandro, CA
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.
Job Title:Information Technology Graduate
Employment type: Full-time
Work Type: Hybrid (3 days a week in office)
Work Authorization: This application is intended for candidates that are eligible for full-time work authorization in the United States upon completing their education.
Please be prepared to answer the following in your application:
* Do you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B, F-1, CPT, OPT visa status, etc.) to work legally in the United States?
Benefits:
* Competitive pay
* Mentorship: You will be assigned a technical mentor to guide you during your graduate program
* Continuous Learning: You will be supported to gain the relevant professional development to support your work
* A comprehensive graduate development program
Location: San Leandro, CA
About Us:
At Aveva, we value innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future.
What We Offer:
Learning and Development:
You will have the chance to work alongside experienced professionals who are passionate about sharing their knowledge. We provide hands-on training and opportunities to enhance your skills in various areas. You will join the AVEVA Graduate Development Programme too.
Mentorship:
Our team is dedicated to helping you succeed. You will be paired with a mentor who will guide you throughout your graduate programme, offering insights and advice.
Real-World Experience:
Gain practical experience in your field of interest. This programme will give you exposure to a range of IT teams across AVEVA to truly build your knowledge and skills.
Networking:
Connect with industry professionals, build valuable relationships, and expand your network for future career opportunities.
Position Overview:
24-month rotational graduate program with 6-month assignments across four key areas of the IT function at AVEVA. The assignments will cover critical IT activities in areas such as business relationship management, architecture, digital delivery, end user enablement, infrastructure delivery as well as projects and portfolio management.
You will build essential experience working with our internal customers from our R&D teams through to our Finance and People teams. You will also work alongside vendors to complete some in house or customer projects.
You will be supported to gain the relevant professional qualifications to support your assignments like PMI, TOGA or ITIL methodologies amongst others. Training will be a mix of classroom style and on the job training.
Qualifications:
We are open to applications from a wide range of disciplines including but not exclusively - IT, Business, Technology, Computer Sciences, Engineering, Commercial.
* Bachelor's degree in a related field or equivalent work experience.
* Proven experience in computer troubleshooting and support.
* Strong problem-solving skills.
* Excellent communication and interpersonal skills.
* Knowledge of Operating Systems, Microsoft Office, and basic networking concepts.
* Familiarity with remote support tools and Active Directory.
* Ability to adapt to a global and diverse user base.
The interview selection process will begin in January/February 2026.
AVEVA requires all successful applicants to undergo and pass a drug screen before they start employment. All drug screens are in accordance with federal laws and regulations.
Find out more: ***************************************
Salary Range:
$79,500.00 - $132,500.00
This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.
USA Benefits: Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)
AVEVA requires all successful applicants to undergo and pass a comprehensive background check and drug screen before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. All drug screens are in accordance with federal laws and regulations.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at recruitingaccommodations@aveva.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
IT Server Technician
Technical support technician job in Santa Clara, CA
We are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedules. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and weekends. You will be trained on all necessary duties before your first assignment.
Job Location: Santa Clara, CA
Responsibilities:
1. Provide on-site tech support to our IDC customers.
2. Perform regular maintenance on servers in customer's IDC, including server troubleshooting and repairs.
3. Assume responsibility for on-time and efficient service.
4. Follow documented procedures for completing tasks.
5. Document and maintain complete inventory of all servers and parts.
6. Interact with outside server vendors as needed.
7. Perform other duties and special projects as needed.
Requirements:
1. 1+ year work experience in server maintenance, migrations/upgrades.
2. Solid knowledge of Linux OS & MS Office Suites.
3. Excellent time management and communication skills.
4. Well developed organizational skills.
5. Ability to work on multiple priorities and/or tasks simultaneously.
6. Proven ability to work with little or no supervision.
7. Bachelor's degree in computer science or a related field preferred.
8. Speaking Chinese Mandarin is a plus.
2,200+Take Home ER-It's The Hotness Plus Some
Technical support technician job in Walnut Creek, CA
Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. *******************
Job Description
There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************
Qualifications
2 years experience, CA RN Lic, ACLS, BLS
Additional Information
Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
Network Support Technician
Technical support technician job in San Jose, CA
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Responsibilities:
* Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
* Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
* Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
* Assist in testing, applying, and maintaining server configurations and related security patches.
* Assist in maintaining and checking the health of systems and backups to include restore testing.
* Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
* Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
* Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
* Provide inventory support and input to the provided inventory system for the customer.
* Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
* Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
* Conduct or provide new equipment deployments and/or requested deployment support.
* Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
* Analyzes functional business requirements and design specifications for functional activities.
* Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
* Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
* Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
* Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
* Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
* Associate Degree or equivalent experience.
* 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
* Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
* General knowledge network products and systems.
* Experience in a rapid paced, time sensitive, high-quality environment.
* Must have excellent team skills and collaboration skills.
* Attention to detail and follow-through.
* Ability to work with minimal supervision.
* Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
* Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
* If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
* Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
* Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
* Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
* Experience evaluating system performance results and recommending improvements or optimizations.
* Experience performing IT hardware repairs and installing replacement parts.
* Experience planning and leading technology assignments and projects.
* Prior hands-on experience with the setup, configuration and administration of servers and backups.
* Experience functioning as a technical expert across multiple project assignments.
* ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
* Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
* This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
Salary Range: $55,000 - $72,000
The annual base salary range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location. Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.