Technical support technician jobs in Methuen Town, MA

PERMANENT Service Desk Engineer~ Hybrid 3 days Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1/2 service with engineering minded problem solving, automation/scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere. RESPONSIBILITIES: White Glove/ End User Support Provide Tier 1 & Tier 2 support for Windows 10/11 laptops/desktops, mobile devices (iOS/iPadOS/Android), peripherals, and core applications. Deliver in person, remote, and on-site assistance; prioritize executive/VIP and trading adjacent users with discretion and urgency. Support collaboration tools (Microsoft 365/Exchange Online, Teams, SharePoint/OneDrive; Zoom/Zoom Rooms) including meeting setup and room tech. Identity, Device, and Application Management Troubleshoot and administer Active Directory/Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls. Handle endpoint lifecycle: imaging/provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning. Maintain asset inventory accuracy and chain of custody for devices and loaners. Automation & Continuous Improvement Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning/deprovisioning, mailbox/Teams' automation, Intune/Graph tasks). Build self-service/runbooks, workflows, and knowledge base articles to improve first contact resolution. Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines. Security & Compliance Apply strong security hygiene in daily support: data protection, least privilege access, secure file sharing, and incident triage. Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation. Assist in BCP/DR exercises and ensure support readiness for critical business periods. Global Site Support & Vendor Coordination Coordinate with a Managed Service Provider to perform Tier 1 support Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break/fix, logistics) Assist with office moves, equipment deployment, and conferencing/AV maintenance. ITSM Process Excellence Work within an ITSM platform (ServiceNow/Freshservice/Jira): incident, service request, change, problem, and CMDB/asset management. Maintain accurate, current documentation of procedures, configurations, and known errors. REQUIRED SKILLS: Bachelor's Degree in Computer Science or related field 3-5 years in a Service Desk/Desktop Support role within a professional IT environment. Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Windows 10/11 troubleshooting. Experience with Active Directory/Entra ID, Intune, Group Policy, and device provisioning (Autopilot). PowerShell scripting for support and administration; comfort reading API/Graph docs and JSON outputs. Solid understanding of ITIL/ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk/Jira). Excellent communication and customer empathy; able to translate technical issues into business friendly language. Strong organization and multitasking in a fast paced, high stakes environment. PREFERRED QUALIFICATIONS: Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency. Exposure to Azure. Experience with Cortex XDR, Conditional Access, AIP/Purview, and security incident handoff. Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows). Knowledge of networking fundamentals (DNS/DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV/Zoom Rooms. Familiarity with SCCM/MECM or co management with Intune. Certifications: ITIL 4 Foundation, Microsoft 365 Certified: Endpoint Administrator (MD?102), AZ?900, Security+.

first PRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging

Job Title: Sr. Technical Support Compensation: $45-65/hr is eligible for medical, dental, vision, and 401(k). Duration: 6 Month Contract with potential to extend/convert Job Description: Bay Area Headquartered Tech company is searching for a Sr. Technical Support Engineer to join their Boston office and provide day-to-day support of installation, configuration, and ongoing usability of laptop and desktop computers, and conference room equipment. This person will have a strong emphasis on Executive Support and handling A/V & Conference Room equipment. The client uses both MacOS and Windows 10, and candidates will need advanced experience supporting both. Candidates must have strong customer service skills. MUST HAVE Qualifications: · REALLY GOOD Executive Support experience · Advanced A/V engineer experience (Zoom and cisco conference room equipment specifically) · must be confident with both MacOS and Windows 10 · Office 365 · Active Directory · InTune / Azure AD and JAMF Nice to Have: · Networking REQUIRED Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time, hybrid position at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

The Senior Desktop Support Administrator supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management, software deployments, and user support. The ideal candidate is technically inclined, eager to learn, and able to work collaboratively within a dynamic IT environment. They should have a strong focus on customer service and operational excellence. Office location and hours: This position is based in Boston Massachusetts, currently 4 days in the office and 1 remote workday. Hours are 8:00am - 4:00pm.Availability for occasional travel and on-call support is essential. Responsibilities: Responsibilities include assisting with the deployment and maintenance of various devices, managing OS and application patching using tools like Intune and Jamf, monitoring endpoint security, and troubleshooting hardware and software issues. Collaboration with IT teams on software deployment and maintenance, assist with patch management, maintain documentation, and provide user support and training on best practices. Assist with onboarding/offboarding processes, ensuring timely provisioning and deprovisioning of devices. Support video conferencing systems and remote access tools. Qualifications: Required skills include familiarity with Windows and mac OS. Advanced knowledge of Microsoft 365 and Active directory group policy management as well as SCCM and Intune. Must have strong troubleshooting and problem-solving abilities, excellent communication, ability to work independently and in a team, and eagerness to learn new technologies. Basic understanding of networking and video conferencing technologies. Preferred qualifications include experience with endpoint management tools such Jamf, and familiarity with scripting languages like PowerShell or Python, information technology service management and basic knowledge of networking and video conference support. A Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience) is required. ITIL certification and experience in IT support or a similar endpoint support role is also beneficial. Perks and Benefits 4 weeks accrued paid time off + 9 paid national holidays per year Free onsite gym at our Boston Location Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Various Paid Family leave options including Paid Parental Leave Resources to promote Professional Development (LinkedIn Learning and licensure assistance) Convenient location directly across from South Station and Pre-Tax Commuter Benefits Salary Range: $80,000-$108,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI

Key Responsibilities Act as the initial point of contact for all technology-related requests submitted via phone, email, or the ticketing platform. While the role is primarily remote (about 90%), the Analyst must be able to travel into the office when coverage is required for local IT personnel. Troubleshoot and resolve issues involving computers, mobile devices, printers, conferencing tools, and network connectivity. Provide support for essential firm applications, including Microsoft 365, Teams, Zoom, Citrix, VPN solutions, and legal tools such as iManage and Intapp. Offer high-touch, concierge-level assistance to attorneys, partners, and leadership to minimize downtime and ensure smooth client service. Handle setup, configuration, and maintenance of hardware for new employees, internal moves, and visiting legal staff; assist with conference room and AV equipment as needed. Record tickets, resolutions, and actions taken, and contribute to internal documentation by updating the Knowledge Base. Track and manage computers, peripherals, and loaner devices to support daily operations. Work closely with other IT team members to escalate advanced issues while remaining engaged until the matter is fully resolved. Participate in after-hours or on-call rotations to meet urgent business or client needs. Core Competencies Strong analytical and troubleshooting abilities, especially in time-sensitive situations. Exceptional customer service skills and the ability to communicate clearly and confidently. Works well independently and as part of a team while maintaining a high level of discretion. Anticipates user needs and delivers service with urgency and professionalism. Quickly learns new technologies and adapts to evolving tools and workflows. Explains technical problems in a straightforward, user-friendly manner. Demonstrates sound judgement when handling confidential or sensitive information. Collaborates effectively with IT peers and other departments. Preferred Background Three to five years of technical support experience within a law firm or similar professional environment. Solid understanding of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN platforms. Knowledge of legal applications such as iManage and Intapp. Willingness to work extended hours or weekends when necessary. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Job Title: Desktop Support Engineer Must Have Technical/Functional Skills End user Desktop / Laptop Support. Laptop build process. System Deployment and Systems Management knowledge, JAMF, Windows 11, Windows 10. JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, ServiceNow, Zoom, Microsoft SCCM preferred. IT ServiceDesk experience Roles & Responsibilities Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting. Experience creating collections, packages, applications within SCCM Should have strong experience in SCCM 2007 & 2012 Experience in installation of Microsoft System Configuration Manager 2007-2012. In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues. Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing. Experience in deploying, troubleshooting, and managing Windows devices Must have excellent competency with SCCM, WSUS and other patching tools. Experience in supporting Windows Server 2012, 2016, 2019 Generic Managerial Skills 1. Be a point of contact for all proactive technical engagements. 2. Work independently and as a team member 3. Must be able to meet deadlines/Must be able to work after hours and some weekend if required by the business.

Freeman Mathis and Gary, LLP is a rapidly growing, national litigation firm seeking an enthusiastic IT Support Specialist to join our Boston, Ma office. The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This position requires excellent customer service skills, communication skills, problem solving skills, training skills, and an expert level mastery of Microsoft Office. The IT Support Specialist works closely with other IT Team members in one or more offices, Subject Matter Experts (SME's) across functional roles, the Firm's Training Coordinator, the HR Department and the Administrative Managers. This role may at times be called on to present training to leadership or large audiences virtually or in person. The following set of success factors describe the characteristics of those who are successful in our Firm: Helpful, Congenial, Personable, Positive Unpretentious, Approachable, Respectful, Team Oriented Accountable, Takes Ownership, Corrects Mistakes Organized, Timely, Confidential, Responsive (within 24 hours) Essential Job Functions: Support for all end user technical and applications software problem resolution Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner Interact with the IT team, HR and Administrative management- leverages relationships for excellent outcomes and end user support initiatives Communicates effectively with attorneys, staff, clients and vendors Provide support & training for VOIP & Softphones, Unified Collaboration Systems, and video conferencing systems Active Directory, Office 365 Administration Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm Accurate documentation of IT service requests to ensure ticket response and resolution as well IT Processes and Policies Maintain positive vendor relationship management when necessary and escalate issues to IT Support Manager as needed Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support and many others) Additional duties as assigned Education, Experience and Skills: High School Diploma required. Bachelors' Degree preferred (IT or IS) iManage or Document Management experience preferred Five or more years' experience as an IT support specialist in a professional services environment Expert level Microsoft Office Suite, specifically Excel, Word & Outlook. OneDrive, Teams & SharePoint are highly Experience in training and development highly desired Law Firm experience a plus, working knowledge of the legal process preferred Demonstrates a high level of patience, able to meet users where they are and teach them how to self-serve to reduce their reliance on IT support going forward Self-motivated with the ability to work under little or no direction once basic job competencies are mastered Flexibility to work outside of business hours and overtime as required This position may require travel to assigned support locations and other locations as needed What we offer you Competitive compensation Comprehensive benefits package, including medical, dental, and vision HSA and FSA plans available for employees and dependents Work-life balance Generous PTO policy 401K plan including a 3% Employer Safe Harbor contribution Firm paid life insurance and long-term disability Employee Assistance Program Year-end bonuses and referral fee programs EEO Statement Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.

Type: 6 Month Contract We're supporting a client in Boston's Seaport District seeking a ServiceNow Technical Expert for a 6-month contract. This role focuses on CMDB, software management workflows, and overall platform enhancements. Experience with ServiceNow SAM is a strong plus. Key Responsibilities Manage and improve CMDB structure, data quality, and lifecycle processes Support and enhance ServiceNow software management workflows Collaborate with internal teams to design and implement technical solutions Provide guidance on best practices and maintain system documentation Assist with SAM processes (if experienced) Requirements 4+ years ServiceNow experience Strong CMDB expertise Experience with software management processes ITIL knowledge SAM experience preferred

FT Hybrid role, 2-3 days in Quincy, MA Candidate must work the 2nd shift - 11 AM to 8 PM EST IT helpdesk technician, 3+ years experience Solid Understanding of Identity Access Management and best practices is desired. Python or PowerShell scripting is a plus. Great communications and ability to work with our client users and customer VIP executives at their office locations. Self Starter. Able to work independently. Avid learner. Prior MSP experience is very helpful. Imaging to a workstation - For MS, it would be Intune and Apple Congi - knowledge here is key Laptop workstation setups & user onboards is the main functions with client office support that includes A/V media rooms, Wifi/Network, Printers, Phones, Level1 Helpdesk triage & troubleshooting etc. Supporting Level1/2 ticket requests for clients as part of the helpdesk team and rolls into our Helpdesk Manager/Lead Some background with Windows, including Windows 11 upgrade support and rollouts to laptops Azure and AWS knowledge are key Experience supporting VP-level laptop issues Some background in MacOS workstation support Some background with InTune, Kandj,i and similar imaging and deployment software Position will be reporting into our Quincy Marina Bay office.s

Our client, a leader in the biotechnology & pharmaceutical industry, is hiring an Lab IT Specialist to join their team in Cambridge, MA! **This is a 6-month W2 contract with benefits** As the Lab IT Specialist, you will support scientists and lab personnel by providing onsite IT support for Windows-based lab computing environments, instrument-connected systems, hardware lifecycle management, and compliance-focused desktop operations across multiple scientific labs. Responsibilities: Provide technical support for lab IT environments integrated with scientific instrumentation Implement customer-specific benchtop computing configurations Administer Windows connectivity, security policies, permissions, and group policies Support OS, hardware, peripherals, enterprise print strategy, software packaging, and software distribution Manage onboarding, relocation, and retirement of lab equipment and PCs Troubleshoot complex IT and instrument-related issues, escalating as needed Desired Skills: 1+ year experience with Windows technologies, networking, remote computing, backup systems ServiceNow experience Windows 11 upgrade experience Experience with scientific instrumentation or life sciences environments Group Policy and Active Directory experience Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Job Title: IT Service Desk Technician Reports To: Manager, IT Support Employment Type: Full-Time Workplace Type: Hybrid The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization. Job Overview In this customer-facing role, the IT Service Desk Technician will play a key role in supporting our clients as the primary point for service calls and emails, tackling common and challenging issues. The role will also provide top-tier customer service and subject matter support in an onsite and/or remote environment. This position will provide troubleshooting and technical expertise to drive high first-call resolution. Responsibilities and Duties: Initial point of contact for all IT related incidents and requests Work within ticketing system to provide clients with timely and meaningful updates Troubleshoot IT related issues remotely or in person and escalate any unsolved issues Image laptops (Windows OS and MacOS) and customize with company applications Support both Windows and Mac systems Document IT procedures, create runbooks and reports Continually improve IT support processes Onboard and offboard users on multiple platforms Train new hires on policies, procedures and technical skills Support with conference room AV Troubleshoot printers and Wired/Wireless networks Other duties, project work and responsibilities as assigned Requirements: 3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk team Experience working in an IT Service Management platform or Help Desk ticketing system Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus Experience with documentation and procedure design Technical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) a plus Strong knowledge of Windows OS and Mac OS Strong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices) Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign) Excellent customer service, communication and interpersonal skills Able to travel and work at customer sites as needed

Desktop Support / Network Technician I Onsite: 55 Fruit Street, Boston, MA Contract: 3-6 months, with possible extension Schedule: M-F. 8:00am-4:30pm Pay rate $24.00 p/hr - W2 *W2 Contract Only* Covid surge project. The contractors for this project directly help our tech team with fixing break fix issues for the PC, laptops printers etc..For this reason, the Covid Surge techs that we are looking for need to have some prior experience in desktop support. MUST HAVES: -- Strong commitment to providing superior customer service -- One year of experience in desktop support role -- Hands-on experience with the installation, repair and troubleshooting of personal computers -------------------------------------------------------------------------------------------- The Network Technician I provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked and documented in service management software. The specifics associated with this role are described in the attached Position Summary. Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. • Provide break/fix technical support services for networked and stand-alone computing equipment • Use knowledgebase articles, where appropriate, to resolve issues • Document work performed within the service management software; document device and user data as required • Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate • Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves and operating system rollouts • Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management • Provide next level technical support for Service Desk staff • Provide turnover report for next shift

Seeking a Desktop Technician with Laboratory support experience for a long-term consulting position in Cambridge, MA 02142. Desktop Technician (Contractor) Initial contract duration is 12 months, with possible extension Mon-Fri, 40 hours/week, standard business hours This role is on-site Job Summary: - Provide comprehensive IT support to research and development site - Troubleshoot computer issues for scientists, both on-site and remotely, managing IT requests through the company ticketing system - Set up lab computers and network connections - Work with vendors, perform computer hardware upgrades, and ensure seamless IT operations within the lab environment - Perform various computer, equipment, and software support tasks - Computer moves, adds and changes Qualifications: - Well rounded desktop support background - Experience working in a laboratory environment - Detail oriented - Pharmaceutical (or other regulated) industry experience is a plus

Title: Network Support Technician Fully Onsite Job Required experience in Windows Refresh, imaging, migration, and deployment. Troubleshoot and resolve incidents for desktops/laptops hardware and software issues. Installing and configuring County standard Hardware and Software Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 84,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************** Job Title: AS400 Support Lead Location: Framingham, MA (Onsite) Job Summary Seeking an experienced professional with expertise in AS400 and RPGILE development to lead and enhance AS400RPG400ILE projects Job Description Design develop and maintain applications on the AS400 platform using RPGILE and AS400 RPG programming languages Collaborate with cross-functional teams to gather and analyze business requirements Optimize existing AS400 applications for performance and scalability Ensure adherence to coding standards and best practices within the AS400 RPG400ILE skill cluster Participate in code reviews and provide technical guidance to junior developers Stay updated with industry trends and emerging technologies relevant to AS400 and RPGILE development Support integration of AS400 systems with other enterprise applications and databases Roles and Responsibilities Lead technical design and architecture discussions for AS400 RPGILE projects Mentor and coach development teams to enhance skills and productivity Drive the implementation of complex functionalities and troubleshoot critical issues Manage project timelines deliverables and ensure quality standards are met Collaborate with stakeholders to align technical solutions with business objectives Conduct performance tuning and code optimization to improve system efficiency Facilitate knowledge sharing sessions and documentation for sustainable development practices Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.

A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation. What You'll Do: • Provide onsite and remote support for hardware, software, and collaboration tools • Troubleshoot advanced issues across Windows, Microsoft 365, and networking • Manage onboarding/offboarding, provisioning, and access control • Maintain Windows 11, M365 apps, and endpoint devices • Support conference room AV systems • Build automation scripts (PowerShell, Python, Bash) • Serve as an escalation point and mentor junior staff • Maintain documentation and knowledge articles • Handle service requests in line with SLAs • Coordinate with vendors and collaborate with regional/global IT teams • Support security, patching, and compliance efforts • Contribute to ongoing automation and process-improvement projects What We're Looking For: 4-7 years of corporate IT support experience Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11 Solid scripting/automation skills (PowerShell, Bash, Python) Strong troubleshooting, communication, and mentoring skills Knowledge of networking fundamentals and endpoint security tools Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus

Onsite - Boston, MA 6-Month Contract (+ Extensions) Join a global company where technology powers every part of the business. This hands-on role blends IT support, infrastructure management, and technology projects, supporting both onsite and remote users across multiple regions. What you'll do: Deliver 1st and 2nd line support for desktops, laptops, printers, mobile devices, and software applications Troubleshoot hardware, software, network, and connectivity issues in a hybrid environment Configure and maintain endpoints using modern management tools like Intune or similar Support LAN/WAN, Wi-Fi, and cloud-connected devices Assist with rollouts, upgrades, and implementation of new IT systems Provide training and guidance to users on IT tools and best practices Identify opportunities to streamline processes and take ownership of small projects What we're looking for: Experience in 1st/2nd line IT support in a corporate or global environment Comfortable supporting Windows, mac OS, and mobile platforms Familiarity with modern endpoint management, cloud apps, and hybrid systems Strong troubleshooting skills across hardware, software, and networking Self-motivated, proactive, and able to work independently while collaborating with a team If you're an adaptable IT professional who thrives in a varied, fast-paced environment and wants exposure to modern systems on a global scale, this is the role for you.

Desktop Support Specialist Onsite role Are you ready to grow your IT career? We're looking for motivated people to join our team and provide desktop support for one of our clients in Andover, MA. What You Will Do As a Desktop Support Technician, you will help keep employee computers and equipment working properly. Your tasks may include: Fixing software issues on workstations Setting up, moving, and changing PCs (IMAC work) Installing computer images Recovering and tagging IT equipment Supporting printers Helping users at a tech support desk (Tech Bar) Updating tickets and requests in the IT system Helping with other IT support tasks as needed What We're Looking For Some experience in desktop support is helpful, but not required Training is provided for entry-level candidates Basic knowledge of PC imaging Experience with incident and change management is a plus Familiarity with tools like ServiceNow, Bomgar, LapLink, or Secure Disk Wipe is helpful Preferred (Nice to Have) Dell Technician certification Experience managing IT inventory Job Requirements Must live close enough to commute to Andover, MA Must be a U.S. citizen (required for this role) Must be able to work onsite Able to lift up to 40 pounds Able to stand, walk, climb stairs, kneel, and work under desks Must pass required drug testing (paid for by the company) What's Important to Us You communicate clearly and professionally You can work on your own and as part of a team You enjoy solving problems You want regular feedback and opportunities to grow your career You value working with respectful, ethical teammates and clients