Technical support technician jobs in Middleton, WI

We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. ________________________________________ Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and on-site support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. ________________________________________ Required Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). • 3-5 years of experience in IT support or help desk role, with at least 1 year at L2 level. • Strong knowledge of Windows and mac OS environments. • Experience with Active Directory, Microsoft 365, and remote desktop tools. • Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell). • Excellent problem-solving and customer service skills. • Ability to prioritize and multitask in a fast-paced environment. ________________________________________ Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms.

Job Title: Deskside Support Tech Pay Rate: $28/hr on W2 Duration: 06+ Months (Possibility of Extension) We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and onsite support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, VDI or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms

Desktop support Engineer Long Term We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and on-site support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Required Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). • 3-5 years of experience in IT support or help desk role, with at least 1 year at L2 level. • Strong knowledge of Windows and mac OS environments. • Experience with Active Directory, Microsoft 365, and remote desktop tools. • Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell). • Excellent problem-solving and customer service skills. • Ability to prioritize and multitask in a fast-paced environment. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms.

REQUIRED SKILLS: (Need Majority; 2+ Years) Excellent customer service skills; ability to work with diverse customers calmly and respectfully (including potentially difficult situations). 2 years support experience with Windows 10 and Microsoft Office 2019. 2 years experience with network and printer troubleshooting. Proficient typing and strong multitasking skills; ability to prioritize workload and manage multiple priorities/projects. Strong oral and written communication skills. Ability to document standard operating procedures and properly assign/escalate unresolved incidents. Understanding and practical use of Help Desk incident management and asset management systems. General analytical and troubleshooting knowledge; ability to perform diagnostics on hardware and software. Knowledge of industry-standard computer application software (e.g., MS Office suite) and IBM-compatible computer hardware. Demonstrated technical competence in a customer support environment, knowledge of information systems technology and operations. Team-oriented, collaborative work style. NICE TO HAVE SKILLS: Prior Help Desk experience in a call center environment. Experience using incident management and knowledge base systems. 2 years support experience with iOS devices (desirable). INTERVIEW PROCESS: Virtual interview via Microsoft Teams (audio and video on). 45 minutes, one round. DESCRIPTION OF ROLE: Working under the close supervision of the Help Desk Supervisor within the Bureau of Technology Management (BTM), this role provides Level One troubleshooting and support for department-provided hardware and software solutions, supporting a large statewide customer base. Primary duties (approx. 80%) Provide technical assistance to customers seeking help with hardware, software, applications, printing, network, and operating system issues. Respond promptly and professionally to customer requests; record/verify customer information and document detailed troubleshooting information in the Incident Management System. Provide timely updates to customers with established incidents; update assigned incidents as changes occur. Assess incidents based on customer description; determine priority; resolve on first contact when possible; escalate to the appropriate assignment group when needed, following established escalation procedures. Support intake channels including phone, email, web-submitted incidents, and voicemail. Perform diagnostics and troubleshooting for supported hardware; monitor software installation requests and fulfill in a timely manner. Consult with Help Desk Team Leads and Supervisor as needed. Project work (approx. 15%) Perform general maintenance on recycled administrative workstations to ensure assets are functional prior to reassignment for EdNet purposes. Create, organize, review, and update Help Desk knowledgebase documentation used to resolve and accurately dispatch customer incidents. Participate in quality and process improvement projects and initiatives. Complete other duties and special assignments as assigned. Other duties (approx. 5%) Attend requested meetings, seminars, or training. Identify training needs and request approval to attend. Perform other job-related activities and duties as assigned. OTHER NOTABLES: 1 position; 40 hours/week; day shift. Help Desk team size: ~10-11 staff providing Level 1 support to ~10,000 employees across ~160 locations. No on-call or weekend support. Help Desk hours are Monday-Friday, 6:00 AM - 5:00 PM; assigned shift for this role is 8:30 AM - 5:00 PM. While assigned, the worker may be expected to work any shift during business hours if needed (as early as 6:00 AM - 2:30 PM). Travel required: No. Security required: Yes. Access to FTI: Yes. Role must comply with applicable administrative rules and agency policies/procedures (including those related to the organization's reentry philosophy using evidence-based strategies and practices).

The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA. EXPECTATIONS Resolve dealer service needs with required urgency Working knowledge of machines distributed by Kuhn North America Serve as the technical expert on assigned product line(s) Present a helpful and favorable image of the Company Treat people fairly Confidentiality of Company information Continuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for service issues for the assigned KNA product line(s). Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA. Diagnose, qualify and quantify service and performance issues for assigned product line(s). Review and process all warranty claims for assigned product line(s). Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments. Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues. Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs. Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products. Assist in the development of service instructions for assigned product line(s). Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s). Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists. Review Operator Manuals for product service content and recommend additions or modifications. Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field. Maintain knowledge of the service and maintenance requirements and field issues of competitor's products for the assigned product line. Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. Other duties may be assigned Education and/or Experience - An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.

Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing. Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates. Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. The Position We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking. Responsibilities Provide Tier 1-2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs. Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates). Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes). Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments). Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates. Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures. Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs. Coordinate warranty/repair, RMA, and hardware inventory updates. Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients. Create/update knowledge base articles, quick start guides, and runbooks. Identify recurring issues, propose fixes, and escalate appropriately. Requirements: Technical degree in an information technology related field 1 years in a help desk or desktop support role in a Windows enterprise environment. Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks. Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance. Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals. Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts). Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting. Strong communication skills; ability to explain technical topics to non-technical users. Preferred: Bachelor's degree in Computer Science or a related field CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator) Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune). Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution. Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics. Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune. #LI-ONSITE Wisconsin pay range $55,000-$67,000 USD Arrowhead provides competitive salaries and an excellent benefit package. All applicants must have authorization to work in the US for a company. California Applicant Privacy Policy

Job Summary - Technology Support Specialist - Education, is a critical member of the school district's IT department, responsible for providing exceptional technical support to students, teachers, and staff. This position plays a crucial role in ensuring the smooth operation of technology systems and devices used within the school district, including computers, tablets, printers, networking equipment, and software applications. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related needs. Key Responsibilities: Help Desk Support: Respond promptly to technology-related inquiries and issues from students, teachers, and staff via ticketing systems, email, or in person. Provide timely resolutions and escalate complex problems to the appropriate technical teams when necessary. Device Management: Set up, configure, and maintain computers, laptops, tablets, and other technology devices used by students and staff. Install and update software applications as needed. Network and Connectivity: Assist in troubleshooting network connectivity issues, including Wi-Fi access problems and network printing. Collaborate with the engineering team to ensure stable and secure network operations. User Account Management: Help manage user accounts for students, teachers, and staff on various systems, such as the school's learning management system and email platform. Hardware Maintenance: Perform routine maintenance, diagnostics, and repairs on computer hardware and peripherals. Coordinate with external vendors for warranty repairs when required. Classroom Technology Support: Provide support for audio-visual equipment, interactive displays, projectors, and other classroom technology tools. Ensure they are functioning correctly and troubleshoot any related issues. Documentation: Maintain accurate records of support requests, resolutions, and equipment inventory. Update the knowledge base and create user-friendly guides for common technical issues. Security Awareness: Assist in enforcing security protocols, including data protection, password management, and antivirus software deployment. Collaboration: Work closely with other members of the IT team to escalate and resolve complex technical problems and contribute to larger IT projects. Qualifications and Skills: High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a preferred. Proven experience in providing technical support to end-users, preferably in an educational setting. Strong knowledge of operating systems (Windows, mac OS, ChromeOS), software applications, and educational technology tools. Familiarity with networking concepts, including IP addressing, DNS, and DHCP. Excellent problem-solving skills and the ability to think analytically. Effective verbal and written communication skills, with the ability to convey technical information in a user-friendly manner. Customer-oriented approach and a commitment to delivering exceptional service. Ability to work independently and as part of a team in a fast-paced environment. Basic understanding of IT security best practices. A passion for technology and a willingness to stay up-to-date with the latest trends and developments in the field. Working Conditions: Technology Support Specialist - Education, will primarily work within school district facilities, providing support to students, teachers, and staff. The role may involve the lifting and moving of technology equipment up to 50-75lbs. Additional physical demands include sitting, standing, working from a ladder or lift, carrying, pushing, and/or some pulling, stooping, kneeling, crouching, and/or crawling; significant finger dexterity. Occasional travel between school sites within the district may be required. TC Networks reserves the right to modify, reassign, or adjust job duties and responsibilities at any time, as business needs require. Joining our Managed Services team as a Technology Support Specialist presents an exciting opportunity to significantly impact the educational experience of students and educators through the effective use of technology. If you are passionate about technology and helping others, we encourage you to apply and become a valued member of our dedicated team. Location: This position will be located at a school district(s) in Monroe, Wisconsin and possibly surrounding area. Every effort has been made to make this as complete as possible; however, in no way is stated that these are the only duties you are required to perform. Other related duties necessary to meet the needs of the organization may be assigned to you. Please note that employment is contingent upon the successful completion of a background check and Motor Vehicle Records check. This process may include, but is not limited to, verification of employment history, education, criminal background, motor vehicle, credit and any other relevant checks necessary to ensure the suitability of candidates for the position. We offer competitive compensation packages including benefits such as medical, dental, vision, critical illness, accident, retirement, and flexible paid time off and holidays. Join our team of skilled professionals and contribute to our success. This position promotes equal employment opportunity regardless of race, sex, gender, age, national origin, religion, disability, or any other legally protected class. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in the Technology Support Specialist position at TC Networks, Inc. This job description is intended to be as complete as possible; however, additional duties may be assigned as needed.

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $45,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365• Configure, and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs. + Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability + Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards. + Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs + Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age. + Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition. + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM + Optimize the utilization of Hertz internal repair technicians + Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases. + Manage vended shops deliverables, ensure capacity to deliver expected OOS results. The salary for this position is **$65,000/yr + bonus potential + company vehicle** Schedule: **Tuesday-Saturday** While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area **Educational Background:** Four-year college degree preferred, HS diploma required Technical Certifications, automotive mechanical repair and body damage **Professional Experience:** 3 years of previous maintenance management experience Experience working in cross functional teams LSS certifications a plus (YB, GB) **Knowledge:** LSS experience Strong technical vehicle knowledge Familiarity with Hertz rental practices and/or RAC operations a plus **Skills:** Leadership Familiar with Automotive technology Inventory Management Training & Development Process Oriented Computer literate and detail oriented **Competencies** : Drives Execution Effective Communication Manage up and down support chain Drive Collaboration Effective Communication Mentor and coach Builds Talent Demonstrates Initiative Display Region Perspective Operational Excellence Passion for Customer Service & Stakeholder Success Strategic Thinking Principled Leadership Use Insightful judgment Trust and Integrity Personal Accountability Agility and Adaptability Change manager Principled leadership - high level of integrity. Detail oriented The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Project Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues.. Job Knowledge, Skills & Abilities Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations. Ability to manage and work on multiple priorities or projects. Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents. Ability to effectively multitask and prioritize workload. Effective oral and written communication skills. Top Skills & Years of Experience: Excellent customer service skills At least 2 years of support experience with Windows 10, and Microsoft Office 2019 At least 2 years' experience with Network and Printer troubleshooting Must be proficient is typing skills and be able to multi-task. Nice to have skills: Prior Help Desk experience in a call center environment Previous experience using Incident and Knowledge base systems Desirable to have 2 years support experience with iOS devices Package Details

Making a Difference The State of Wisconsin Investment Board (SWIB), founded in 1951, is a premier global investment organization responsible for managing the more than $162 billion of assets of the fully funded Wisconsin Retirement System (WRS), the State Investment Fund and other state funds. Through SWIB's effective and innovative investment management, WRS remains one of the only fully funded US public pensions. The WRS consistently ranks among the 10 largest public pension funds in the U.S. SWIB is recognized by the investment industry for our teamwork and innovation. SWIB pursues sophisticated global investment strategies across the asset and risk allocation spectrum. Providers across the investment ecosystem seek to partner with SWIB. Serving more than 692,000 beneficiaries of the WRS, SWIB is a mission-driven organization focused on providing a strong financial future to those who committed their careers to public service. For public employees and the 1,607 Wisconsin employers who contribute on their behalf, we are a trusted partner. Our team innovates continuously to meet the challenges of an evolving investment landscape while growing and protecting the assets of the WRS. SWIB provides a strong, steady economic pillar for the state of Wisconsin by growing the trust funds under its management, managing risk, and optimizing costs of the long term. We are a mission-driven organization and the participants we serve are our mission. By bringing a disciplined, prudent, and innovative approach to market opportunities, SWIB has been successful in generating required returns and maintaining the trust of the beneficiaries and stakeholders of the funds we oversee.Home To Top TalentOur high-performing staff is key to what makes us a premier investment manager. SWIB is committed to investing in talented professionals to implement our robust, sophisticated investment strategies and to keep the organization at the forefront of the investment industry. We encourage innovation and offer professional development opportunities to help staff sharpen and expand their skills. Approximately 61 percent of SWIB's investment professionals are Chartered Financial Analyst (CFA) charterholders. Job Description: About the Team The Technology Team at SWIB designs, implements, and operates best-in-class systems and platforms that enable a broad range of investment portfolios and strategies. As a trusted advisor to the business, the team is valued for delivering innovative, reliable, and strategic technology solutions that drive SWIB's continued growth. We leverage technology to achieve enterprise goals, align IT initiatives with future direction, and operate in accordance with industry-leading standards. The Business Integration Team plays a key role in aligning people, processes, and platforms-supporting the transformation of SWIB's investment infrastructure. Position Overview The Help Desk Manager oversees all aspects of the IT Help Desk function within a dynamic financial services organization. This role is responsible for leading and developing the help desk team to deliver timely, professional, and technically robust support to end users. The successful candidate will ensure the stability and performance of desktop, laptop, Citrix/AVD, and peripheral environments, while driving the adoption of ITIL-aligned service management best practices. We are seeking a technically proficient and customer-focused leader who can elevate the technical capabilities of the support team. This includes mentoring staff on advanced troubleshooting, endpoint management, automation, and enterprise toolsets. The ideal candidate brings hands-on experience supporting complex enterprise environments-particularly within the financial sector-and is adept at bridging the gap between user needs and technical solutions. Essential activities: Help Desk Operations Lead, coach, and mentor the help desk team to provide high-quality, customer-centric IT support. Oversee daily operations of the help desk, ensuring SLAs are met and service levels are consistently maintained. Track and report key performance metrics, including mean time to respond (MTTR), mean time to resolve (MTTRs), ticket volume trends, and customer satisfaction. Endpoint Management Manage standard desktop and laptop images for deployment, ensuring security, compliance, and optimal performance. Oversee configuration, installation, and maintenance of desktop software and hardware. Ensure patch management and endpoint protection are implemented consistently. Management of tools used in provisioning software such as InTune, SCCM, JAMF, Deep experience with GPOs and overall end device security management. Application Support Support and maintain industry-standard financial applications such as Charles River, Bloomberg, FactSet, and other trading and research tools. Collaborate with application owners and vendors to ensure reliable performance and timely updates. AV and Collaboration Tools Manage and maintain conference room audiovisual (AV) systems, video conferencing platforms, and collaboration tools through third party support vendors. Troubleshoot AV issues and ensure seamless meeting experiences for employees and executives. Service Management & ITIL Framework Implement and manage ITIL-based processes, including incident, request, and problem management. Develop and maintain an IT service catalog, ensuring users have clear visibility into available IT services. Continuously improve help desk processes using ITIL best practices and automation. Customer Experience Foster a culture of responsiveness, empathy, and accountability across the help desk team. Maintain open communication with users and business partners to ensure IT services meet organizational needs. Vendor management / IT Purchasing Manage strategic relationships with software and hardware vendors to ensure optimal service delivery, product support, and alignment with organizational needs. Manage and monitor contracts and their expirations, while allocating infrastructure expenses to the appropriate infrastructure budget. The ideal candidate brings a strategic mindset, hands-on architectural expertise, and a passion for transforming enterprise capabilities. Leadership & Management Skills Proven ability to lead, coach, and develop high-performing teams of IT support professionals and analysts. Strong background in incident management, escalation handling, and customer service excellence. Demonstrated ability to partner with business leaders to align IT support with organizational goals. Experience developing and managing budgets, staffing plans, and vendor relationships. Skilled at change management and fostering a culture of continuous improvement. Excellent communication skills - able to translate technical issues into business terms for non-technical stakeholders. Qualifications include: Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field; advanced degree or industry certifications strongly preferred. 8+ years of progressive experience in enterprise infrastructure and or service desk support environments ideally in investment management or financial services. Experience supporting financial services technology environments, including trading, research, and analytics platforms. Experience managing enterprise-level IT support operations across multiple locations or business units. Strong knowledge of ITIL framework; ITIL Foundation certification preferred. Demonstrated experience with help desk metrics and reporting (e.g., MTTR, first call resolution). Experience managing ticketing and IT service management platforms (e.g.,Jira Service Management). Familiarity with identity and access management (IAM), Active Directory, and multi-factor authentication (MFA) systems. Strong understanding of enterprise IT environments, including Windows, mac OS, mobile device management (MDM), and Microsoft 365 ecosystem. Proficiency in endpoint management tools (e.g., SCCM, Intune, Jamf). Proficient in Windows Desktop and Server operating systems Knowledgeable in networking and WiFi systems Excellent interpersonal and communication skills, with a strong customer service orientation. Ability to manage multiple priorities in a fast-paced, high-stakes environment. Experience supporting platforms running both on-prem and in the cloud. Proven track record of managing and leading high-performing support teams in a 24x6 environment. Excellent problem-solving skills and the ability to think strategically and analytically. SWIB Offers: Competitive total cash compensation, based on AON (formerly McLagan) industry benchmarks Comprehensive benefits package Educational and training opportunities Tuition reimbursement Challenging work in a professional environment Hybrid work environment The position requires U.S. work authorization.Pursuant to our Hybrid Remote Work Policy, all staff have the flexibility to work remotely, but are required to have a weekly presence in our offices, the frequency of which is dependent on their distance from office. Staff are not required to reside locally; however, we offer relocation reimbursement to the Dane County area per our policy.All SWIB employees are subject to SWIB's Ethics Policy and Personal Trade Approvals Policy. These policies include restrictions on outside business activities and employment and have limits on personal trading. You may request copies of these policies from SWIB's talent acquisition team and any questions can be answered by SWIB's compliance team.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

Job Description Hoyos Consulting LLC is searching for a Network Field Technician to join our team, as we grow our network and consulting practice across Wisconsin and the Midwest. This position would be responsible for installation of new fiber and wireless services for our ISP network, as well as in a network support role to support our existing footprint and customers. This position would also work on our rural residential Four Lakes Broadband network and new customer installations using fixed wireless or fiber technologies. Attention to details is key, and this role requires dedication to our customers, and to the quality of the product. The right person here would be able to jump in and hit the ground running as a key member of our team, and helping grow our practice. This position is the “boots on the ground” who installs our services and works with our customers on a daily basis. RESPONSIBILITIES: Test and turn-up of new business and residential ISP customers (Cat5E/6 cabling, configuration of network/wireless equipment) Perform wireless and/or fiber site surveys for potential new customers Plan/implement customer driven projects (wireless deployments, fiber construction) Assist with troubleshooting of customer issues Maintain and monitor Hoyos Consulting and Four Lakes Broadband network, and improve where possible Participate in a 24x7 on-call rotation QUALIFICATION: 1-2+ years experience with cabling (Cat5E, fiber, etc) in residential/commercial environments Basic wireless and RF theory and knowledge Self-motivated, self-starter, can accept and embrace change, able to learn on the fly and independently Ability to work under tight deadlines and changing priorities Basic power and hand tool operation Comfortable working at heights on a roof or tall structures (grain legs, small towers, etc) Must be able to lift up to 75 pounds and climb ladders up to 40ft Strong attention to details and documentation Comfortable in front of a customer NICE TO HAVE, BONUS PERKS: Experience working in a service provider or ISP network Experience with optical network equipment, splicing, and fiber troubleshooting Tower climbing certification Juniper (JunOS, MX/ACX specific) and Cisco (IOS) experience ABOUT HOYOS CONSULTING: Hoyos Consulting is a boutique internet service provider and consultancy, providing internet services, colocation, managed services and expert level network consulting. Our ISP network spans Madison, Milwaukee, Chicago, Minneapolis, Seattle and Portland, with a mix of fiber and fixed wireless, and is quickly growing as a multiple year Inc5000 award winner. Our expertise is networks, and we strive to provide the best rounded solutions to our clients. Our Four Lakes Broadband network is providing residential fixed wireless and fiber services to residents in Dane and Rock counties in Wisconsin. BENEFITS: Medical, dental and vision insurance package Generous paid time off/sick time 401k Retirement plan + company match/profit sharing Relaxed/casual work environment Cell Phone reimbursement Free Costco membership Free data center rack space/colocation Free/Paid Training

Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR

Job Details Entry Admin Office - MH - Mount Horeb, WI Full Time 2 Year Degree $45000.00 - $55000.00 Salary Up to 25% Any Information TechnologyDescription We're looking for a proactive and user-focused Tier 1 Internal Support Specialist to join our team. This role is the first line of support for internal staff, helping resolve technical issues, answering system-related questions, and ensuring smooth day-to-day operations across departments. Provide first-level support for internal users via email, chat, and ticketing systems. Troubleshoot hardware, software, and network issues. Escalate unresolved issues to Tier 2 or Tier 3 support teams. Document support interactions and resolutions in the helpdesk system. Assist with onboarding/offboarding tasks including account setup and access provisioning. Maintain knowledge base articles and internal support documentation. Monitor system alerts and respond to incidents promptly. Qualifications 1+ years of experience in IT support or helpdesk environment. Strong communication and problem-solving skills. Familiarity with Windows/Mac OS, Microsoft 365, and common enterprise tools. Ability to prioritize tasks and manage time effectively. Customer service mindset with a team-oriented attitude. Preferred Skills Experience with the ticketing system Zendesk. Basic understanding of Active Directory and user permissions. Exposure to remote support tools and VPN troubleshooting

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system- monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You'll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build. Learn more about the team at ************************************** Live affordably in a city known for its rising tech talent. Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor). More than just important work. Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they're prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you'll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica. We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at ***************************** Requirements Required Qualifications * Relocation to the Madison, WI area (reimbursed) * A history of academic and professional success * Exceptional interpersonal, communication, initiative, and leadership abilities * Available to work second or third shift hours * Eligibility to work in the U.S. without sponsorship * COVID-19 vaccination Preferred Qualifications: * Knowledge of Internet networking protocols and tools like TCP/IP, ping, and traceroute * Knowledge of Linux, especially Ubuntu, Redhat, or CentOS * CompTIA+, CCNA, Network+, or Linux+ certification * Knowledge of VMware

Job Description Workforce Solutions partners with companies to find the perfect match between top talent and the right role. If you're seeking a new job in the technology and IT field, submit your resume today! Some job titles you may be seeking could include: IT Support Specialist Help Desk Technician Systems Administrator Network Administrator Software Developer/Engineer IT Manager IT Director By joining our talent network, you'll gain access to job openings that match your skills, experience, and career goals. Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position, our team of expert recruiters is dedicated to connecting you with roles that fit your needs. Ready to find your next opportunity? Submit your resume, and let us help you take the next step in your career journey!

Job DescriptionBenefits: 401(k) matching Employee discounts Paid time off We're looking for a meticulous and organized IT Asset Processing Technician to manage the full lifecycle of incoming electronic assets. This role is critical for ensuring our inventory is accurately cataloged, securely sanitized, tested for functionality, and prepared for redeployment or resale. The ideal candidate will have strong attention to detail, a foundational understanding of computer hardware and software, and proficiency with data entry systems. Key Responsibilities Receiving and Sorting: Receive, unpack, and log incoming shipments of various electronic devices, including computers, laptops, mobile devices, and peripherals. Sort and stage assets based on established criteria (e.g., asset type, model, condition, or customer). Inventory Management & Data Entry: Accurately categorize each electronic asset (e.g., Desktop, Laptop, Tablet, Cell Phone) based on make, model, and specifications. Perform timely and accurate data entry of all asset information, including serial numbers and specifications, into the company's Enterprise Resource Planning (ERP) system. Data Security and Sanitization: Execute secure data sanitization and wiping procedures to ensure all previous user data is irretrievably erased. Verify the completion and success of all data wiping processes and document the results for compliance. Testing and Refurbishment: Perform functional hardware testing on assets (e.g., power-on self-test, hard drive/SSD health checks, memory testing) to determine operational status. Troubleshoot and identify non-functioning components. Reimage or install standard operating systems and software images on devices to prepare them for deployment. Cleaning and Quality Control: Thoroughly clean and cosmetically refurbish assets to an acceptable standard. Perform final quality checks to ensure the asset is fully functional, properly sanitized, and accurately logged before being moved to finished goods inventory. Qualifications Required High school diploma or equivalent. Proven experience in a warehouse, IT services, or asset management environment. Basic knowledge of PC hardware components (CPU, RAM, HDD/SSD, etc.) and operating systems (Windows, mac OS). Experience with or ability to quickly learn ERP or inventory management systems. Strong commitment to data security and confidentiality protocols. Preferred Prior experience with data wiping software and/or hard drive diagnostic tools. Familiarity with proper handling and disposal of e-waste. Skills and Abilities Exceptional attention to detail and organizational skills. Ability to work independently and manage time effectively to process high volumes of assets. Proficiency in using standard office software (e.g., Microsoft Excel). Ability to lift and move equipment up to 40 lbs. Excellent written and verbal communication skills.