Technical support technician jobs in Murfreesboro, TN

Duration: 12 Months Contract Pay rate: $30/hr. on w2 without benefits Shift times - Second shift hours: 4:30 pm - 1:00 am - OT: 4:30 pm - 2:30 am Third Shift is M-F; 12.00 am to 07.00am Job Description: Our customer is seeking skilled NVIDIA server support technicians to join its team. You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment. Key Responsibilities:Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability. Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components. Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity. Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability. System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments. Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network. Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues. Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure. Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling. Required Skills and Qualifications:Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience. Proven experience working with NVIDIA servers or similar high-performance computing hardware. Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems. Familiarity with server operating systems (Linux, Windows Server) and server management tools. Experience with server virtualization, data center management, and cloud-based environments. Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.). Proficiency with server diagnostics tools and hardware monitoring software. Excellent troubleshooting and problem-solving skills with attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel. Preferred Qualifications:Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies. Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments. Knowledge of server management frameworks like IPMI, iLO, or similar. IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus. Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure. Additional Information: Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly. Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities. The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises. The ideal candidate must demonstrate a high level of professionalism and have a positive and outgoing attitude. They should also be collaborative and thrive in a team-oriented environment

We are seeking skilled NVIDIA Server Support Technicians to install, configure, maintain, and troubleshoot NVIDIA servers and related hardware in a fast-paced data center environment. Key Responsibilities: Install, configure, and deploy NVIDIA servers for optimal performance and scalability. Perform maintenance and firmware updates on NVIDIA GB200 servers. Troubleshoot and resolve server hardware/software issues to minimize downtime. Monitor and optimize server performance and stability. Apply system updates, patches, and drivers as needed. Assist with server integration and data center operations, including rack setup and cabling. Maintain documentation on configurations, maintenance, and issue resolution. Collaborate with IT and network teams to ensure seamless operations. Required Qualifications: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proven experience supporting NVIDIA or similar high-performance server hardware. Strong understanding of server components, OS (Linux/Windows), and networking (TCP/IP, DNS, DHCP). Experience with server virtualization and data center operations. Excellent troubleshooting, problem-solving, and communication skills. Preferred Qualifications: Experience with NVIDIA GPUs, CUDA, or high-performance computing environments. Knowledge of IPMI, iLO, or similar management frameworks. Certifications such as CompTIA A+, CCNA, or equivalent. Familiarity with AWS, Azure, or Google Cloud integration.

About the Company Our customer is seeking skilled NVIDIA server support technicians to join its team. About the Role You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment. Responsibilities Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability. Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components. Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity. Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability. System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments. Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network. Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues. Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure. Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling. Qualifications Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience. Proven experience working with NVIDIA servers or similar high-performance computing hardware. Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems. Familiarity with server operating systems (Linux, Windows Server) and server management tools. Experience with server virtualization, data center management, and cloud-based environments. Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.). Proficiency with server diagnostics tools and hardware monitoring software. Excellent troubleshooting and problem-solving skills with attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel. Required Skills Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies. Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments. Knowledge of server management frameworks like IPMI, iLO, or similar. IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus. Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.

Annual Salary - $52,308 - $56,136 The Rutherford County Sheriff's Office is seeking a skilled and customer-focused IT Technician to join our team. This position provides front-line technical support for 24/7 critical systems used across public safety and county operations. If you enjoy troubleshooting, hands-on technical work, and supporting a mission-driven environment, we encourage you to apply. About the Role The IT Technician performs technical work involving the installation, maintenance, and troubleshooting of computer hardware, software, networking, and related systems. This position responds to work orders, supports end users, and assists with technology used throughout the Sheriff's Office and county facilities. Key Responsibilities * Provide first-line technical support via phone, ticketing system, email, and in-person assistance * Install, configure, update, and maintain Windows 10/11 workstations, laptops, tablets, and peripherals * Support and troubleshoot hardware, software, network, and printer issues * Operate and assist with computer systems, servers, printers, multi-function devices, telephony, switches, access points, scanners, external storage, and more * Install, terminate, and test network cabling throughout facilities * Maintain Active Directory accounts, group memberships, password resets, and workstation joins * Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and MFA * Follow established IT procedures for imaging, provisioning, asset tracking, and software licensing * Perform basic network diagnostics (IP addressing, DNS, DHCP, VPN, Wi-Fi) * Use PowerShell, Terminal, or Command Line for routine tasks * Support in-car systems, MDTs, patrol workstations, and shared kiosks * Assist with mobile device management (iOS/Android), device enrollment, and security policies * Maintain compliance with CJIS Security Policy for handling Criminal Justice Information * Log work performed, update documentation, and follow helpdesk best practices * Assist with inventory management, hardware lifecycle, and preventative maintenance * Visit Sheriff's Office and county sites to provide onsite technical support * Participate in on-call rotation or after-hours support when needed Minimum Qualifications * Vocational/Technical degree (or currently enrolled) in Information Systems, Computer Operations, Networking, or related field * One (1) year of IT experience in computer operations, maintenance, or PC troubleshooting * Equivalent education/experience combinations may be considered * Valid Tennessee driver's license required * Ability to work scheduled hours, site visits, and on-call rotations

Job Description Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team! Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security. Key Responsibilities will include: Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration. Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions. Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress. Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting. System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems. Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment. Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients. Provide onsite local client support as needed Other related duties as assigned Our ideal future team member will have: Bachelor's degree in Computer Science, Information Technology or related field (preferred) Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification Prior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities. Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologies Exceptional troubleshooting, problem solving, communication and customer service skills Must be available to participate in an on-call rotation for after hours (night and weekend) client support Must have reliable transportation and insurable driving record Additional Information: Full Time - Hybrid Role (3 days in office) We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401 (k). All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S. We are an Equal Opportunity Employer.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Welcome to Ovation Healthcare! At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit ****************** General summary: The Field Operations Technical I will be a key member of the Technology Services team, providing essential technical support for Ovation's Tech Services client locations. This role involves offering help desk phone support, providing PC support, troubleshooting technical issues, and coordinating with third-party service providers and software/hardware vendors. Responsibilities include the installation of hardware, software, cabling, and other related tasks to ensure systems operate smoothly. The Field Operations Technical I will use an IT ticketing system to log, track, update, and communicate progress on all service requests. Additionally, the role requires travel to various clinics to provide on-site support for clinic users, ensuring timely resolution of technical issues and maintaining a high standard of customer service. This position offers an opportunity to work closely with clients, resolve technical problems, and contribute to the overall success of the Tempo Technology Services team. Duties and Responsibilities: Ability to be onsite at client facilities Monday through Friday. Site locations may vary across the United States. Provide help desk phone support and PC support for Ovation's Technology Services client locations. Troubleshoot technical issues related to hardware, software, and network connectivity. Coordinate with third-party service providers and software/hardware vendors as needed. Install hardware, software, cabling, and related equipment to ensure smooth system operation. Use an IT ticketing system to log, track, update, and communicate progress on service requests. Travel to various clinic sites to provide on-site technical support and timely issue resolution. Maintain a high standard of customer service while working closely with clients. Contribute to the overall success of the Tempo Technology Services team through effective problem solving and support. Education: Associates Degree Preferred Travel Up to 100% travel required WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Reliable high-speed internet connection is required for all remote/hybrid positions. Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

The position will start off remote then transition to in office in Hendersonville, TN once our office is open. Currently only considering local candidates. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Technical Support Specialist to join our team in Hendersonville, TN! The Technical Support Specialist is responsible for providing a variety of first level technical support to internal and remote users which is essential to the viability of the Credit Union's IT systems. Primary Responsibilities: Providing day-to-day operations support for the Credit Union's Helpdesk support service which includes identifying and resolving user's technical issues in a timely manner. Managing the helpdesk ticketing system to prioritize and assign tickets to the responsible party. This includes documenting all support interactions in the Help Desk ticketing system (ServiceDesk). Performing Active Directory users and objects management in accordance to department standards. Analyzing system documentation and presenting to user, either in writing or verbally, the proper procedures, and/or system features to resolve operational issues. Responding to requests for technical assistance in person, via phone, or using remote support tools. Identifying and escalating situations requiring urgent attention. Basic Qualifications: Education: High school diploma or equivalent experience. Minimum five years' experience and demonstrated knowledge of Microsoft Windows, Active Directory user management, Exchange Email setup and troubleshooting, general knowledge of TCP/IP troubleshooting, Dell/HP/Lenovo desktop/laptop hardware and IP Phone setup. Experience in implementing software applications within a Microsoft environment Experience in setting up various hardware components (docking station, usb devices, display technologies) Experience in working with Virtual Desktop Infrastructure (VMwware Horizon) preferred Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform VPN infrastructure design and administration (PTP, client-based, Encrypted, IPsec) Monitor and manage Microsoft Windows 7/8/10 Operating Systems. Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business Server 2003/2008/2012; Exchange Server 2003/2007/2010. Work on WANs, LANs, TCP/IP, Firewalls, Routers, and Switches. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a PLUS! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform VPN infrastructure design and administration (PTP, client-based, Encrypted, IPsec) Monitor and manage Microsoft Windows 7/8/10 Operating Systems. Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business Server 2003/2008/2012; Exchange Server 2003/2007/2010. Work on WANs, LANs, TCP/IP, Firewalls, Routers, and Switches. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a PLUS! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

The IT Support and Event Specialist will work under the direction of the Manager of Support Services and the Director of Information Technology and will serve as Tier 1 support for the university's IT support services. Responsibilities: Responsibilities include, but are not limited to: * Provide front-line hardware and software support for employees' desktops and laptops, peripherals, printers and other technologies * Troubleshoot user account issues for employees and students * Support and maintain A/V equipment and classroom technology * Address advanced support cases by assessing inbound cases and assigning tickets to appropriate support personnel * Identify and report areas for improvement by assessing and evaluating incoming support cases * Assist with the setup and teardown of events Standard Expectations: * Experience troubleshooting Windows 10/11 operating systems * Experience troubleshooting Mac operating systems * Must be familiar with common desktop and user administration paradigms and tools such as: * System imaging * MS Active Directory * Antivirus/Antimalware tools * Must have a basic understanding of computer networking * Must be able to provide advanced hardware and software support such as: * Replacing failed hardware * Operating system installation * Be willing to work outside of standard operating hours, including nights and weekends, to provide support for various events on campus on an as-needed basis * Candidate must be able to work in hot/cold conditions for I.T. projects. Must be able to carry up to 50 pounds, climb ladders, work in attics and underneath floors, and carry computer equipment across campus Qualifications and Skills: * Possess good organizational and communication skills * Strong interpersonal skills when dealing with internal or external clients * Good troubleshooting abilities when working on complex issues * Excellent customer service skills when assisting users with technical problems * Ability to use good judgment and prioritize work effectively Education and Experience: Minimum of an Associate Degree in IT or 1-3 years of relevant experience in a related role Job Type: Full-time Benefits: * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Retirement plan * Tuition reimbursement * Vision insurance Compensation Package: * Hourly pay * Overtime pay Schedule: * 8 hour shift * Evening shift * Monday to Friday * On call * Overtime * Weekends as needed Experience: * IT Support: 1 year (Required) Ability to Commute: * Lebanon, TN 37087 (Required) Work Location: In person

First Call Claims Solutions, a QRM Company Quality Resource Management, LLC (QRM), doing business as First Call Claims Solutions, is a trusted inbound call center with over 25 years of experience serving more than 1,000 companies nationwide. We specialize in processing First Notice of Loss (FNOL) and First Notice of Incident (FNOI) claims across all lines of business. Our flexible service models are designed to meet the unique needs of each client, offering: 24/7 availability After-hours support Overflow handling Dedicated CAT (catastrophe) response resources Accurate and efficient data entry services With more than two decades of proven performance, First Call Claims Solutions delivers seamless claims intake, dependable support, and exceptional customer service. About the Role: As a Help Desk Technician, you will serve as the first point of contact for users seeking technical assistance or support to ensure smooth and efficient IT operations. This role involves diagnosing and resolving hardware, software, and network issues, managing support tickets, and maintaining high standards of customer service. Shift: Sunday - Thursday; 8:00 AM - 4:00 PM (37.5 hours per week) Includes a 30-minute unpaid break each day Option to work 8:00 AM - 5:00 PM with a one-hour unpaid lunch for those seeking a 40-hour work week Location Requirement: Remote Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or virtual support platforms. Diagnose and resolve hardware, software, and network issues in a timely and efficient manner. Provide technical support for Windows systems, printers, and standard office applications. Escalate complex problems to the Director of IT when necessary. Install, configure, and maintain desktop/laptop computers, peripherals, and software applications. Maintain accurate documentation of user issues, troubleshooting steps, and resolutions using Help Desk. Set up new user accounts, email, access permissions, and other onboarding/offboarding tasks. Assist with system updates, patches, and backups to ensure security and reliability. Educate users on best practices and basic troubleshooting steps. Collaborate with IT team members to identify trends and improve help desk procedures. Performs other related duties as assigned. Network Requirements: Private, secure internet connection (Ethernet recommended, no public Wi-Fi or VPNs) Speed test required upon hire (****************** Logins must occur within the U.S. Desired Characteristics: Ability to provide professional and courteous phone demeanor while clearly communicating technical information to users. Ability to provide concise written documentation and email correspondence that ensures issues are accurately recorded and resolved efficiently. Ability to work effectively with teams cross-departmental Ability to manage multiple tickets or requests efficiently. Qualifications: 18 years or older High school diploma or GED IT certifications preferred 1-2 years of computer information systems education preferred Basic knowledge of networking concepts and understanding of cybersecurity principles and safe computing practices. Must have a personal cell phone Excellent communication skills (written and oral) Reliable, punctual, and able to self-manage Ability to multi-task and thrive under pressure Must be authorized to work in the U.S. without sponsorship Benefits & Compensation: Pay: Based on experience Medical: Eligible 1st day of month following hire Ancillary Benefits: Eligible 1st day of month after 60 days (Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Dependent Care, FSA, Telemedicine, Long & Short-Term Disability, Employee Assistance Program, SavvyFi College Savings) 401K: Eligible after 6 months PTO: Eligible after 90 days #LI-Remote

Top Skills' Details 1. Experience working in a Help Desk/Customer Service environment, troubleshooting technical issues for both hardware and software. This team receives about 100 calls per day. 2. Must have experience troubleshooting Windows 10 issues. 3. Must have experience working in a fast-paced environment and must be able to multi-task. This team is handling calls, documenting processes, logging calls, maintaining and tracking equipment ordering, and they also do some imaging. Position Information: *This consultant will be working on a team of 4 Help Desk Technicians. *90-95% of the time of this consultant's time will be spent on the phone with government employees and will need to provide quality support with a high degree of customer satisfaction. The other 10% will be doing a mixture of documenting/reporting on common issues, maintaining call logs, imaging, and working on assigned tickets. *This consultant will have to provide technical expertise and problem resolution to ensure maximum user productivity and minimal downtime. *This person will be dealing with finance issues 70% of the time *This person will be doing a lot of password resets *Setting up and adding users in Active Directory In summary, the technician will spend the majority of their day handling phone calls to provide technical support for government employees who are using proprietary applications and the rest of their time will be spent doing documentation, reporting and imaging. Skills Ticketing system, Phone support, Technical support, Service desk, Help desk support, Windows, Office 365, Windows 7, Microsoft office, troubleshooting, help desk, support, customer service, Password reset, windows 10 Top Skills Details Ticketing system,Phone support,Technical support,Service desk,Help desk support,Windows,Office 365,Windows 7,Microsoft office Additional Skills & Qualifications This person will be interacting with agency workers in North Carolina so communication and customer service skills will have to be excellent. Personable team members that can multi-task and are willing to help and volunteer to take on extra work. Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Brentwood, TN. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brentwood,TN. Application Deadline This position is anticipated to close on Dec 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Code: Tech-Spec-SpvE Address: 109 3rd Ave S City: Franklin State: TN Country: United States of America Description City of Franklin Starting Pay: $29.69 - $32.31/Hourly $61,750 - $67,198/Annually Please click the link below for Benefits Information: ******************************************************************************** I. Purpose of Job Under general supervision, is responsible for tier 1 IT customer support in all areas of the IT Department. II. Essential Job Duties A. Administers Help Desk Support Requests * Receives requests from users; enters into system; dispatches work tickets to appropriate IT support personnel; prioritizes and escalates requests based on service level. * Communicates with users to clarify requests and follow-up to ensure problems have been resolved. B. Provides General User Support * Fields help desk tickets from end users and resolves log-in errors, minor hardware problems, document imaging and other application issues, and unlocking accounts in Active directory. * Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing data backups and configuring systems and applications. * Acts as a front-line interface to users, accepting trouble reports and resolving them. Assists users by training them in simple functions to use hardware and software that are part of the network. * Receives general user help desk requests; provides basic level user hardware and software support as needed to resolve problems. * Tests, troubleshoots and resolves routine hardware related issues. C. Contributes to User Process Improvement Efforts. * Works to help define customer support tier levels, categories, processes, and procedures. * May document work process analysis and design with charts, graphs, and narrative reports. * Participates in analyzing and preparing system specifications and other documentation concerning the adaptation of complex work systems and processes to electronic data processing methods. III. Other Job Duties Performs other job duties as assigned, including: * Assists with orientation of new employees specific to the City's Email and Internet Policy and other related computer instruction. * On-Call Designation: This position is considered an On-Call eligible position and rotation on an On-Call team is required. IV. Primary Job Challenges Primary challenges of this position include: * Need to prioritize work load. * Attention to detail. V. Equipment Operated Computer, telephone, wireless cell phones, printers, scanners. VI. Key Competencies Required * Job Content Knowledge: Intermediate operating knowledge of and experience with personal computers, cell phones and Microsoft Office. Working knowledge of data processing equipment, systems and techniques. Intermediate knowledge of Help Desk software. Operating knowledge of typical office equipment, such as telephones, copier, fax machine, Email, etc. * Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. * Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. * Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. In decision making, some choices are known while others may need to be identified. Some reliance on precedent. Ability to interpret a variety of complex instructions furnished in written, oral, diagram, or schedule form. * Teamwork: Develops constructive and cooperative working relationships with others. Encourages others to express their ideas and opinions. Provides input into identifying and solving problems. Anticipates need of others for information about job tasks and work environment and provides it to them in a timely manner. Willingly assists others with job tasks when appropriate. VII. Physical Demands and Work Environment Physical Demands: Performance of the essential duties of this job requires the incumbent to: * Must be able to remain in a stationary position 50% of the time. * Occasionally move about inside the office/building to access file cabinets, office machinery, the public, etc. * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, printer, and telephone. * Regularly positions self to maintain office area and items needed to complete daily tasks. * Regularly communicates information and ideas so others will understand. Must be able to exchange accurate information in these situations. * Regularly moves/transports up to 10 pounds. * Occasionally moves/transports up to 50 pounds Work Environment: The work environment is quiet (examples: library, private office). Minimum Requirements VIII. Qualifications Education and Experience: The required knowledge, skill, and abilities to satisfactorily perform job duties are normally acquired through attainment of a one-year certificate from college or technical school, plus one to two years of computer technical support related experience and/or training; or equivalent combination of education and experience. Must have valid Tennessee Driver's License.

Job Description NOTE: This position will be based out of our corporate headquarters in Franklin, TN and is required to be on-site. After training, this position will have a rotating 4 day workweek with 3 days off. ***Please be sure your location, including city and state, is included on your resume. Who we are: Fourteen Foods is the largest Dairy Queen franchisee, with nearly 250 restaurants in 13 states, and we're growing! We are faith-based with a Mission of “Shepherding world-class restaurants that celebrate our commitment to faith, people and community.” Our headquarters is in Franklin, TN and we also have offices in Bloomington, MN and Louisville, KY. Please visit ********************* to learn more about us. Position Summary: The IT Helpdesk Analyst provides support to the business. The Helpdesk Analyst role is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The helpdesk team support the business; from employees who encounter issues at the store levels to our Support Office team members resolving issues or escalating as necessary. This position is required to be on-call as part of a rotation and requires occasional weekend shifts. Communication and teamwork will be at the center of the role. The IT Helpdesk team deals with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people's needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the teams problems. The IT Helpdesk Analyst is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. Essential Functions: Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. Effectively identifies service desk issues and resolves or escalates problems appropriately. Ensures high level of end user satisfaction via superior customer service and verification of issue resolution. Documents incidents and incident resolution in service desk software tickets accurately and thoroughly. Proactively works with IT Service Management Processes and activities to provide timely and quality service. Supports the Service desk tool, processes, and vendor relationships as appropriate. Prioritizes work efforts and communicates with business units and end-users. Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources. Evaluate what are critical issues needed to keep store running. Provide timelines for resolution, communicating to all parties involved throughout lifecycle. Configures new hardware for stores or office users and ships the equipment as necessary. Provides shipping and tracking assistance for all IT equipment. Utilizes basic hand tools to fix hardware or equipment. Helps the team keep workstation and office area clean and organized. Assists with various projects, including with outside departmental members. Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours. Participates in inventory tracking, counting, and organization. Remotely assists IT Field Services Technicians completing on-site troubleshooting. Evaluate what are critical issues needed to keep store running. Provide timelines for resolution, communicating to all parties involved throughout lifecycle. Communications: Serve as the first point of contact for customers seeking technical assistance over the phone or email utilizing a ticketing system. Use empathy, understanding and technical knowledge as primary tools for customer support. Works closely with various staff & third-party vendors in support of day-to-day business processes. Effectively communicates & troubleshoots issues with systems, equipment, hardware, software, and escalates as appropriate. Maintains a professional, proactive, and positive attitude and approach while providing services to end users. Walk the customer through the problem-solving process. Record events, problems and their resolution in the ticket system directing unresolved issues to the next level of support personnel. Follow-up and update customer status information. Effectively collaborates and communicates as a liaison between various business departments. Security: Secures the computer rooms and business assets. Maintains compliance with the IT Security Policy. Safeguards employee and customer information while maintaining total confidentiality. Maintains and administers portable device management applications such as IBM MaaS360. Reports any security issues to the IT Director as appropriate. Qualifications: Proven experience as a help desk technician. Tech savvy with working knowledge of office automation production, databases, and remote control. Good understanding of computer systems, mobile devices (Windows, Android, iOS), and other tech products. Ability to diagnose and resolve basic technical issues. AA/AS in IT or Computer Science or relevant field experience. CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required. Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment. Competencies: Customer Service Communication Skills Ability to learn quickly Troubleshooting/problem-solving skills Ability to work well under pressure Adaptability Teamwork skills

Portobello 2025 Revision 1.0 JOB TITLE: IT Technician EMPLOYER: Portobello America DEPARTMENT: Information Technology REPORTS TO: IT Manager Position Overview The IT Technician is responsible for providing technical support, troubleshooting, and maintenance for the company's hardware, software, and network systems. This role supports both office staff and plant floor operations, ensuring reliable technology that enables production, communication, and administrative efficiency. The IT Technician plays a key role in maintaining day-to-day IT operations and supporting long-term infrastructure initiatives. Key Responsibilities Technical Support & Troubleshooting Provide first-level and second-level support for end users (onsite and remote). Diagnose and resolve issues with hardware, software, printers, and mobile devices. Assist with setting up and configuration of new computers, phones, and accounts. System & Network Maintenance Support daily monitoring and maintenance of servers, network devices, and Wi-Fi systems. Perform routine updates, patching, and system backups. Assist with managing Active Directory, user permissions, and group policies. Plant Floor & Manufacturing Support Provide IT support for production systems, including PLC networks, IoT devices, and industrial equipment interfaces. Troubleshoot connectivity issues impacting manufacturing equipment. Work closely with engineering and production teams to support technological needs. Documentation & Compliance Maintain accurate records of IT support tickets, inventory equipment, and system configurations. Follow IT security protocols and assist in maintaining compliance with company policies. Provide basic training for employees on system use and cybersecurity awareness. Project Assistance Assist with IT infrastructure projects, including network upgrades, server migrations, and new technology implementations. Support the IT Manager and team in larger-scale initiatives. Qualifications Associate's degree in information technology or related field (bachelor's preferred) or equivalent experience. 1-3 years of experience in IT support or helpdesk roles. Strong knowledge of Windows operating systems, Microsoft Office 365, and common business applications. Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN). Basic understanding of servers, virtualization, and cloud technologies. Experience supporting IT in a manufacturing or industrial environment preferred. Relevant certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus. Key Competencies Strong problem-solving and troubleshooting skills. Customer-service oriented with excellent communication skills. Ability to prioritize and manage multiple tasks. Team player with willingness to learn and grow in the role. Portobello America is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Services Tech 1 - Sample Receiving Make an impact. Build a career. At Pace, we're committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives. Ask any of us, and you'll hear the same thing repeated again and again: we work here because what we do positively impacts the world. If you're curious, driven and inspired by the idea of doing important work with real-world impact, there's no better place to build your career. Find your place at Pace Join us as a Client Service Technician, where you'll put your love of science to work in the sample receiving department of our environmental testing laboratory. You'll receive all the training you need to successfully take on your new role and grow an exciting laboratory sciences career at Pace. What you'll do * Coordinate and perform sample-related activities, including shipping and receiving, processing and administration * Maintain and update appropriate documentation and databases * Participate in training on fundamental lab support policies, programs, and practices What you'll bring * High school diploma or equivalent * Experience in a laboratory or environmental testing setting is preferred, but not required * Ability to perform work in a lab or office setting, remain standing for long periods, walk throughout the campus, work around strong smells, and wear personal protective equipment while handling samples (e.g., lab coat, safety glasses and gloves; all PPE provided by Pace). * Ability to lift weights up to about 20-30 lbs What we promise * Comprehensive benefit program, including medical, vision and dental insurance, 401(k) matching and tuition reimbursement * Opportunities to build a rewarding career * An inclusive culture that stands for integrity, innovation and growth Pace Analytical Services Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

IT'S NOT GOING OUT OF OUR WAY; IT IS OUR WAY! At United Communications, we've been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region's fastest, most reliable internet providers, recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we're expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career. WHY UNITED? Award-Winning Culture: 2023 & 2024 Best Places to Work Trusted Local Employer for over 75 Years: 4.7 Google Star Rating Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings Top 100 Fiber-To-The-Home Leader 401k + Match, HSA, and more! SUMMARY This position is a Network Operations Technician II position working with the Network Operations department. This role will primarily be responsible for installation, decommissioning, and troubleshooting problems of network equipment and circuits. This includes fiber, transport equipment, and all critical infrastructures within. This technician will also work directly with the engineering staff, doing a variety of tasks related to network operations, projects, and maintenance, including circuit provisioning, maintenance & testing (DS1, DS3, SONET, DWDM), test equipment, telecommunications equipment installation, and acceptance. POSITION SCHEDULE AND ONSITE REQUIREMENTS This is a direct-hire, full-time, on-site position located at either our Chapel Hill, TN, Murfreesboro, TN, or Franklin, TN, location. The schedule for this role is Tuesday through Saturday, from 11:00 AM to 8:00 PM, after the initial 90-day training period. During the 90-day training period, the position will report to our Chapel Hill, TN location, and the schedule will be Monday through Friday, from 8:00 AM to 4:30 PM. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required. Diagnoses, troubleshoots, and repairs customer and network troubles. Removes and replaces defective equipment, tracks spares, and ensures repair. Provides support to external departments in the assignment and troubleshooting of facilities. Assists with trouble resolution, including generating packet captures for both network and customer-specific issues. Provides support in single-mode, multi-mode, fiber optic, and CAT5/6 cabling. Installs, provisions, tests, and maintains SONET/Ethernet services, DWDM equipment, SONET equipment, CPE equipment, GPON Access equipment, and Data Services. Operates and maintains tools, test sets, ODTRs, T-Berd, digital multiplexers, channel banks, circuit termination equipment, AC, and DC power equipment Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure, including, but not limited to, HVAC systems, high-voltage electrical systems, and DC Power Plants Compiles and maintains records and documentation as needed. Provides a high level of customer service and assists with installation and troubleshooting for enterprise and large business customers. REQUIREMENTS: 2+ years' experience working with Installation, Test, and Turn-up of a variety of Telecommunications equipment, including, but not limited to, SONET, DWDM, Routers, and Ethernet Switches CCNA or JNCIA certifications are preferred. Some technical evaluation and fundamental judgment are required while building an internal and external network. Preferred experience supporting Juniper, Adtran, Arista, Calix, and DWDM Transport Equipment Preferred experience supporting Telephony Switch Vendors, or with VOIP, SIP, MCP Ability to operate various service equipment, including hand tools, electric drills, and company test sets. PC Skills - requires an advanced understanding of computer hardware and software, especially word processing and email. Ability to touch-type at 35+ WPM required. Valid TN driver's license and satisfactory driving record required. Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at ************** and join us in building the future of connectivity.

Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join our dedicated team. Primary Duties and Responsibilities: • Installation, control, and maintenance of PCs, servers, and peripherals on/off-site. • Manage and monitor customer WANs and LANs. • Install new and maintain existing hardware and software. • Respond to inquiries and requests for assistance from our customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support. • Consult with customers and recommend computer hardware and software to enhance their operations. • Assist with setting up backup hardware and software. • Oversee regularly scheduled maintenance of various customer IT assets, including PCs, servers, and printers. • Company vehicle, computer, and phone provided during work hours. Job Requirements: Knowledge of Microsoft Office, including Outlook, Word, and Excel. Working knowledge of computer hardware, including PCs, servers (all modern versions), printers, routers, etc. Familiarity with Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks, and other common software programs. Report IT problems and issues to central dispatch for follow-up scheduling when necessary. Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements. Possess excellent verbal and written communication skills and communicate effectively with customers and employees. Must maintain a neat appearance, be organized, and be able to multitask. Proactive in finding and implementing support resolutions for all customers efficiently and professionally, while also being able to work independently when required. Must be a team player, assisting other employees with troubleshooting and resolutions when necessary. Must pass a drug screening and background security check before employment - no exceptions Benefits: Friendly and productive work environment Paid time off Paid holidays Company-provided computer, cell phone, and tools vehicle (during work hours) Health insurance options Dental insurance options Vision insurance options Life insurance 401K