Technical support technician jobs in Sherwood, AR - 272 jobs

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Job Title Manufacturing Technology Specialist (Little Rock, AR) Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it is equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The Impact You'll Make in this Role As a Manufacturing Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: Identifying and evaluating manufacturing process and equipment deficiencies, drive solutions and determine priority and implement a path to execution. Providing guidance, leadership to plant level personnel in best practices for process and equipment operation as well as preventative maintenance. Providing support towards work order planning and capital project justifications. Determine equipment improvement priority levels and best path for resolving including repair or replacement. Using data-based tools and methodologies to support their recommendations and be expected to drive appropriate actions. This position has responsibilities to utilize their expertise and project leadership skills to drive substantial improvements in process performance and equipment uptime. Leading operational excellence at our Little Rock, AR site through conscientious management and decisive actions in environment, health, safety, quality, manufacturing, cost, and employee relations. Leads and supports projects that have high impact on plant performance and yield. Ability to work effectively across multiple sites. Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: Bachelor's degree or higher (completed and verified prior to start) from an accredited institution Five (5) years of experience in one or more of the following areas: Engineering or manufacturing technical field in a private, public, government, or military environment Five (5) years' experience in heavy industrial operations including equipment maintenance. Additional qualifications that could help you succeed even further in this role include: Prior experience in mineral processing, manufacturing process & maintenance of heavy equipment Experience with mining operations and related crushing and screening equipment Experience engaging with production and maintenance organizations. Self-starter/self-directed that leads with high energy and passion. Demonstrated experience in project management. Ability to work with cross functional teams and across multiple functions and disciplines. Effective facilitation, communication, and teaching skills. Ability to understand and apply analytical and statistical tools. Experience and certification with Lean Six Sigma/Lean Manufacturing methodologies. Experience in operational excellence, lean implementation, and financial accounting. Experience in Mining or heavy industrial applications Work location: Little Rock, AR Travel: May include up to 15% domestic Relocation: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for this position is $141,150 - $172,517, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ******************************************************************* Faith Posting Date Range 11/11/2025 To 12/11/2025 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Euronet Worldwide, Inc. is seeking a detail-oriented and proactive Product Compliance Coordinator to join our team in Little Rock, Arkansas. This role is essential in ensuring that our products meet the necessary regulatory compliance and quality standards in the diverse markets we operate. The Customer Support Technical Analyst (CSTA) is a full-time, permanent position. The position provides software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The CSTA operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. Responsibilities: * Provide software application support for customers. * Perform program coding necessary to produce a defined output by following specification using programming language. * Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products. * Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution. * Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications. * Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results. * Serve as next level escalation for complex customer issues. * Provide support for manager or department by composing correspondence, gathering requested information, and other administrative tasks. * Coordinate with other employees or customers to accomplish specific objectives and results.

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: Type of Position: Accounting, Finance, Business Workstudy Position: No Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process please contact Human Resources at ************. For general application assistance or if you have questions about a job posting, please contact Human Resources at ************. Department: Business Managment Department's Website: Summary of Job Duties: The Fiscal Support Analyst is responsible for various fiscal-related task that includes accounting duties within the Department of Facilities Management. The incumbent will process receiving entries and approve/allocate in Workday including purchases, verify receipts and forward them to AP. Confer with vendors to straighten out problems with invoices. Process requisitions in Workday following state and university purchasing guidelines, create procurement authorizations, verify balances and distribute charges to cost centers. Successfully maintain files for POs and close old POs, process travel requests and travel claims, assist Business Director with reports and budget preparation, and reconcile cost centers. Generally Accepted Accounting Principles (GAAP). This position is governed by state, and federal laws and institution policy. Qualifications: Required Education and/or Experience: * The formal education equivalent of a bachelor's degree; OR * High school diploma plus four years of bookkeeping, basic accounting, billing, or related experience. Preferred Education and/or Experience: * A Bachelor's in Accounting, business or equivalent; * Experience with University Workday system; * Experience with processing business services-related transactions in Workday. Job Duties and Responsibilities: * Receive, review, and audit documents to ensure completion; verifies codes, calculations, authorizations, and additional required information; * Perform data entry of various information, including invoices and payments, to internal automated tracking and reporting system, general ledger, or other appropriate systems after reviewing the documents for accuracy; * Receive payments, verify for accuracy, posts money and receipts, processes funds following prescribed methods, and deposits into appropriate accounts; * Maintain manual and computerized files and review files for accuracy and correct information as needed; * Files documents alphabetically, numerically, or by other prescribed methods within designated timeframes; * Prepare forms, correspondence, reports, and other documents utilizing appropriate software. May communicate with vendors and other customers to provide information regarding the status of accounts or other related transactions; * Monitor systems to determine the distribution of invoices, contracts, or grants, and may reconcile receipts of bank deposits and bank statements; * Create electronic batches of documents and remittances, correct and balance batches, compute tax liabilities, and make corrections; * Assist the Facilities Management Directors and Assistant Directors as required; * Perform other duties as assigned. Knowledge, Skills, and Abilities: * Must be customer-service driven; * Strong accounts payable and requisitions skills required; * Knowledge of database accounting and management principles; * Knowledge of computers and software application programs; * Knowledge of applicable laws, regulations, and policies of assigned section; * Ability to record financial data and manipulate data to generate complex reports and documents; * Excellent organizational skills; * Excellent time management skills; * Ability to maintain professionalism at all time; * Excellent interpersonal skills; * Ability to work in a Team oriented environment; * Ability to problem solve and collaborate with others; * Ability to conduct research and perform basic quantitative quality assurance reviews; * Ability to multitask; * Proficient in MS Word and Excel as well as the Google Drive. Additional Information: Salary Information: $36,861.00 Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Ramon Henderson, Director of Business Management ******************** All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Criminal Background Check, Financial Credit Check, Sex Offender Registry, Substance Abuse Testing The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking Frequent Physical Activity: Standing, Walking Occasional Physical Activity: N/A Benefits Eligible: Yes

Join Southern Star: Elevate Your Career and Earnings! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule. Bonus Opportunity: Earn a Trained and Active Bonus of $750.00, paid in two installments: $375.00 at 60 days of employment and $375.00 at 6 months. About Us: At Southern Star, we are the driving force behind award-winning DISH TV service and innovative home entertainment products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Ability to upsell while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!

Competitive Compensation: Starting at $20.00 per hour, with an additional $1.00 per hour for Weekend shift. Shifts Needed: Weekends -2nd Shift, Friday, Saturday & Sunday, 5:00pm-5:00am Opportunity Are you ready to build a career you can be proud of? Kohler Co. manufacturing teams are hiring! We're looking for passionate individuals to join a culture dedicated to safety and innovation, with opportunities for advancement within our Sheridan location. We are looking for Material Support 1 Operator in our Supermarket department within the Faucets Division. This position will be based at our Sheridan, AR location, where we specialize in manufacturing high-quality kitchen and bathroom products, including faucets, sinks, showers, and lighting. Crafting Excellence: Your Responsibilities * Pulls orders to move, gather, or distribute products to internal and external customers. * Pulls materials and items from receiving areas to storage areas or to other designated areas. * Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code. * Assembles customer orders from stock and places orders on pallets or shelves or conveys orders to the packing station or shipping dock staging area. * Marks materials with identifying information. * Opens bales, crates, and other containers. * Records amounts of materials or items received or distributed. * Weighs or counts items for distribution. * Arranges stock parts in specified sequence. * Enters records in the computer. * Prepares parcels for shipping. * Maintains inventory records. Ready to make a bold impact? Here's the qualifications we are looking for: Key Qualifications * Must be able to work in the US without restrictions or sponsorship. * Effective communication skills for manufacturing production processes. * Must be at least 18 years old. Preferred Qualifications * Minimum of 1 year manufacturing, industrial, or warehouse experience. * High School Diploma or Equivalent. * Able to work above ground level while operating a powered industrial vehicle. * Forklift experience. * Order Picker, Reach Truck experience is preferred. * Forklift Certification: In-house certification is required post-hire consisting of 3-day powered industrial vehicle training, medical questionnaire, and eye exam. Why You'll Love Working Here * Health insurance with premiums as low as $20 per month, dental and vision insurance, and company-paid disability and life insurance. * 401k plan with company match and voluntary benefits such as identity protection and pet insurance. * Pension Plan. * Up to 10 paid holidays annually after 60 days and up to 2 weeks of paid vacation in your first year. * Discounts on Kohler products. * Tuition assistance for advanced education. * Opportunities for growth and career advancement. Additional Requirements * Physical Capability: Ability to perform the essential duties of the position, including bending, lifting, and pushing weights of up to 35 pounds or more. * Screening: Successful completion of a drug screen and background check. * Reliability: Consistent attendance and work performance. * Safety Compliance: Follow all safety policies and procedures. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. The hourly range for this position is $20. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.

Bilingual Technical Support Consultant I @ ACDI \- (English & French preferred) Are you fluent in English and French, and passionate about delivering exceptional customer experiences? Here at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI. The Technical Support Consultant I will be involved in post\-sales support engagements to provide ongoing technical and customer support for our hardware\/software products and therefore requires excellent communication and technical skills. This role is multi\-faceted and the individual will be required to handle inbound technical problems, customer service issues, remote web\-based support, internet chat support sessions, and end\-user training. When the Technical Support Consultant I is not being utilized for support engagements, they will be involved in developing reports for current known issues, building their technical skills around our products and solution, or training other consultants in best practices and helping to create documentation or templates around current support offerings. Successful team members will support ACDI's mission, vision, and core values. ACDI's Technical Support Consultant I's Responsibilities: Must have a passion for customer service and ensuring that every customer interaction is a positive one. Provide post\-sales technical support for our customer base consisting of both end\-users and dealers using the following support medium: Phone, Email, Chat, etc. Quickly and accurately diagnose and resolve first line support issues Handle automatic support ticket queues and ensure quick and professional responses Ability to escalate issues to second line support when required Resolve questions regarding solutions, services, and training Provide creation\/updating of training materials for end users and dealer technicians Ensure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reports Train key personnel and managers on software, hardware, and supporting workflow Work across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization Support a variety of application platforms and systems Document and utilize solutions through use of a knowledge base, white papers, training sessions and other available educational tools Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Some after\-hours and\/or holiday work required Contribute to the team in a positive manner at all times Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values Experience & Education Requirements High School diploma, preferred Associates Degree, and a minimum of 1+ years of technical support experience or the equivalent combination of education and experience required Technical certificates obtained from A+, Network+, Security+ (at least one of the following or equivalent) Prior experience with administering any of the following will set you apart: Server, Network, and Database. Obtaining PaperCut Technical certificates is required within 90 days Must have a basic understanding of: Desktop Operating Systems : Windows, Mac OS or Linux Server OS: Windows or Linux Mobile Operating Systems: Chrome OS or Android or iOS Microsoft Office Networking including: DNS, DHCP, and troubleshooting connectivity between two end point devices Remote Desktop Support Installing and supporting Printers Experience in any of the following will set you apart: Fluent in English and French Print Management Software such as PaperCut Virtualization Technology: VMWare, HyperV, Citrix Scripting languages: Powershell, Batch, or Shell Programming Languages: JavaScript or Python Database: MS SQL, MySQL, Oracle Google Workspace Zoho Suite MDM Software such as: Intune, JAMF, Munki Experience exercising discretion and confidentiality with sensitive company or team information Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work Physical Requirements Must be able to stand or sit for prolonged periods of time Must be able to lift 15 pounds Ability to travel and fly on a commercial airliner if needed May be required to furnish a passport or other identity documents for international travel Supervisory Responsibility This position has no supervisory responsibilities. Work Environment Moderate noise level, bullpen environment located at ACDI headquarters Fast\-paced, encouraging, and positive Employee may be required to furnish adequate internet services, mobile services and devices necessary to receive business communications on a continual basis Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 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The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs. + Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability + Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards. + Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs + Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age. + Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition. + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM + Optimize the utilization of Hertz internal repair technicians + Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases. + Manage vended shops deliverables, ensure capacity to deliver expected OOS results. The salary for this position is **$65,000/yr + bonus potential + company vehicle** Schedule: **Tuesday-Saturday** While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area **Educational Background:** Four-year college degree preferred, HS diploma required Technical Certifications, automotive mechanical repair and body damage **Professional Experience:** 3 years of previous maintenance management experience Experience working in cross functional teams LSS certifications a plus (YB, GB) **Knowledge:** LSS experience Strong technical vehicle knowledge Familiarity with Hertz rental practices and/or RAC operations a plus **Skills:** Leadership Familiar with Automotive technology Inventory Management Training & Development Process Oriented Computer literate and detail oriented **Competencies** : Drives Execution Effective Communication Manage up and down support chain Drive Collaboration Effective Communication Mentor and coach Builds Talent Demonstrates Initiative Display Region Perspective Operational Excellence Passion for Customer Service & Stakeholder Success Strategic Thinking Principled Leadership Use Insightful judgment Trust and Integrity Personal Accountability Agility and Adaptability Change manager Principled leadership - high level of integrity. Detail oriented The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Arizona - Remote; Arkansas - Remote; Colorado - Remote; Colorado Springs, CO; Dallas, TX; Denver, CO; Fayetteville, AR; Fort Worth, TX; Joplin, MO; Kansas - Remote; Kansas City, MO; Lincoln, NE; Little Rock, AR; Loveland, CO; Missouri - Remote; Nebraska - Remote; North Kansas City, MO; Oklahoma - Remote; Oklahoma City, OK; Omaha, NE; Overland Park, KS; Phoenix, AZ; Springfield, MO; Texas - Remote; Tulsa, OK **Company Description** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. As a Wastewater Treatment Technical Expert, you will be responsible for mentoring, quality, technical excellence, and design reviews. The Technical Expert provides direction on design and development activities across the firm to improve or design new concepts and processes for services within the discipline, focusing on technical performance and production, technical innovation, and quality. **Key Responsibilities:** + Serves as a subject matter expert for the firm, acting as an advisor internally and externally and elevating the level of technical capabilities related to wastewater treatment. + Provides firmwide direction, internal consultation, and services to clients in a specialized service or discipline integral to the firm. + Ensure all processes and systems comply with local, state, and federal regulations. Prepare and review compliance documentation and reports. + Maintains a reputation as a technical expert outside of the firm; writes papers, gives technical presentations, and/or regularly represents the firm in professional and technical societies. + Promotes efficiencies in producing quality work and ensures quality control standards are maintained. + Researches and analyzes wastewater-related data, trends, and emerging technologies to provide insights and recommendations internally and externally. + Builds and maintains relationships with key stakeholders and industry partners to stay informed of developments and to identify opportunities for collaboration. + May represent the firm on governing bodies of professional organizations to elevate the profession and the firm's brand. + Lead and manage water/wastewater treatment projects from conceptual design through to implementation. Prepare detailed project plans, budgets, and schedules. _We have one current opening and will consider candidates located in any of our office locations or remote._ **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills. + Ability to contribute and work well on a team. + Bachelor's degree in Engineering required. Master's degree in Chemical, Civil, Mechanical, or Environmental Engineering preferred. + Must be a licensed professional engineer (PE). + 12+ years of experience in water/wastewater process engineering. + Experience in AutoCAD, Revit, or other design software. + Strong technical background and experience in wastewater treatment, wastewater modeling, and regulatory compliance. + Experience in leading and mentoring others. + Innovative and proactive approach to problem-solving. + Strong organizational skills and attention to detail. + Commitment to continuous learning and professional development, including participation in professional organizations. \#LI-RS1 #LI-Hybrid **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Technical Support Specialist to join our team! In this position you will be responsible for taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout. This position is responsible for answering questions, analyzing problems, and removing obstacles that prevent an excellent customer experience. As a Technical Support Specialist your responsibilities will include: RESIDING IN THE STATE OF ARKANSAS Maintaining data integrity of inventory systems Partnering with all affiliate business units to maintain necessary network information Responding to various Service queues as required to meet objectives and SLA agreements Handling customer record assignments for all fiber orders Answering phone calls and chats from technicians and other business groups Maintaining detailed records of the actions taken on orders including facility changes made, reported issues and completed solutions Participating in specialized task or focus groups to efficiently support the direction of our company Staying informed, knowledgeable, and flexible with all departmental Methods and Procedures Increasing personal technical knowledge about Brightspeed's offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses Other duties as assigned to meet the needs of the department Qualifications WHAT IT TAKES TO CATCH OUR EYE: MUST RESIDE IN ARKANSAS High School Diploma/GED or equivalent experience Vocational training in a related field, i.e.; computerized records management One to two years of telecommunications experience or network fundamentals that demonstrate ability to interpret and work with plant facilities and related inventory systems Fluent skills in Excel including building spreadsheets and using macros Experience working with construction prints, cut sheets, cable schematics, location records/maps and/or Central Office equipment records Working knowledge of technical requirements associated with service offerings, such as FTTP, Data, VOIP, etc. Demonstrated ability to grasp new and complex concepts quickly Experience that demonstrates excellent interpersonal and communication skills; ability to contribute positively to a team environment Experience with Microsoft Suite including TEAMS, Outlook and other communication platforms Strong analytical and problem-solving skills Strong organizational, attention to detail, and time management skills with the ability to prioritize tasks Ability to work various shifts, including weekends and holidays Ability to work Overtime as needed by the business BONUS POINTS FOR: Associate degree in Electronics/Communications/Computer Science Working knowledge of advanced data and video elements, including remote devices, access devices, FTTP/FTTC, and various carrier systems, which are inventoried and used in the assignment process Proficient use of Excel and demonstrates the ability to create macros and complex formulas Working knowledge of inventory/assignment systems such as BOSS, MARTENS, Optius/Odin, DOCS/Ensemble for managing and resolving tasks This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues. #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Join Our Team as a Customer Satisfaction Analyst - Drive Insights & Enhance Customer Experience! Are you passionate about understanding customer needs, analyzing feedback, and improving overall satisfaction? We're looking for a Customer Satisfaction Analyst to join our team! In this role, you'll play a key part in evaluating customer experiences, identifying trends, and providing actionable insights to enhance retention and loyalty. Why You'll Love This Role: 💼 Comprehensive Training - Whether you're experienced or new to customer analytics, we provide the tools and support to help you succeed. ⏰ Flexible Work Schedule - Full-time or part-time opportunities with remote flexibility. 📈 Career Growth - Clear advancement paths into customer experience, data analysis, or leadership roles. 💰 Competitive Compensation - Base pay plus performance-based incentives and bonuses. Key Responsibilities: ✅ Analyze customer feedback, surveys, and reviews to assess satisfaction levels and identify trends. ✅ Develop reports and insights to help teams improve customer experience and retention. ✅ Collaborate with customer service, marketing, and product teams to address concerns and enhance customer interactions. ✅ Monitor key satisfaction metrics (CSAT, NPS, customer feedback) and recommend improvements. ✅ Identify pain points in the customer journey and propose data-driven solutions. ✅ Conduct competitive research to benchmark customer satisfaction against industry standards. What We're Looking For: ✔ Strong analytical and problem-solving skills ✔ Excellent communication and ability to translate data into actionable insights ✔ Proficiency in customer feedback tools, surveys, and reporting software (or willingness to learn) ✔ Detail-oriented mindset with a passion for improving customer experience ✔ Experience in data analysis, customer experience, or research is a plus (but not required) Perks & Benefits: ✅ Paid training and continuous mentorship ✅ Health insurance and retirement plan options ✅ Incentive bonuses and performance recognition ✅ Opportunities to grow into leadership and strategic roles 🚀 Ready to Make an Impact? If you're excited to analyze customer insights and help shape a better experience, we'd love to hear from you! 👉 Apply now and join us as a Customer Satisfaction Analyst-where data meets customer success.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones andrelated equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests receivedthrough the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and processfirst-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving - Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) required Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

The IT Support Specialist is the first point of contact for employees who need technical help. This role focuses on quick, friendly support for everyday IT issues - user accounts, devices, printers, email, and core applications - so people can stay productive. You handle face-to-face and remote support, triage and resolve SOC and NOC alerts, and know when to escalate. Success in this role looks like clear communication, solid troubleshooting, and a genuine willingness to learn from feedback and from more senior team members. Key Responsibilities Own Level I/II tickets for user account issues (password resets, account unlocks, access changes under guidance). Troubleshoot and resolve user device issues for Windows 11 laptops/desktops, Mac devices, thin clients, and mobile devices. Diagnose and resolve printer, scanner, and peripheral problems, including connectivity and driver issues. Support email and application issues (Outlook, Teams, Office / Microsoft 365, and line-of-business applications). Use remote support tools to assist users; provide clear, non-jargon explanations of what you are doing and why. Handle assigned SOC and NOC alerts by following established SOPs and runbooks; gather logs and escalate clearly when needed. Install and update approved applications and agents on user devices following standard deployment procedures. Keep accurate documentation in the ticketing system, including problem description, steps taken, and resolution. Contribute to knowledge base articles, FAQs, and quick-reference guides for common issues. Collaborate with other team members, ask for help early on complex issues, and share what you learn back with the team. Skills & Experience Required 1-2+ years in a help desk, desktop support, or customer-facing technical role. Hands-on experience supporting Windows 10/11, Microsoft 365, and standard business applications. Comfortable troubleshooting device issues (performance, connectivity, login problems) and basic network/Wi-Fi/VPN issues using simple tools and checklists. Excellent verbal and written communication skills; able to listen carefully, summarize issues, and set expectations with non-technical users and senior management. Strong problem-solving and troubleshooting skills with a structured approach rather than guesswork. Some exposure to scripting (PowerShell or similar) and an interest in automating repetitive tasks over time. Customer-service mindset: calm under pressure, follows through on commitments, and keeps users updated without being prompted. Naturally helpful and team-oriented; open to coaching and comfortable asking questions when unsure. Preferred Some college coursework in Information Technology or a related field, technical training, or equivalent practical experience. Certifications such as CompTIA A+, Network+, or Microsoft fundamentals. Experience with ticketing systems such as ConnectWise or other ITSM platforms. Exposure to telephony/VoIP, video conferencing, and conference room technology. MSP experience supporting organizations with similar size and complexity of IT infrastructure. Work Conditions Full-time role based in Little Rock, AR. Standard business hours with occasional after-hours work as needed for support, maintenance, and on-call rotation. Perks and Benefits at Priority Wire and Cable Competitive salary Medical Insurance with premiums paid at 100% for employee AND dependents Dental Insurance 100% paid for Employee Vision Insurance HSA with Employer Contributions Life Insurance Short Term Disability 401(k) Plan Profit Sharing: Typical annual contribution of 15% of total eligible compensation Paid Holidays AND PTO Cancer, Critical Illness and Accident Policies available Additional Information Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines. Previous Wire & Cable experience is a plus. Priority Wire & Cable is interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor, or take over sponsorship, of employment visas. Priority Wire and Cable is an Equal Opportunity Employer to include women, minorities, veterans, persons with disabilities, color, sex, sexual orientation, gender identity, religion, origin, and genetic information.

This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Complete Job description: Position:Help Desk Analyst 3 (515721) Location: Little Rock, AR 72201 Duration: 12+ Months Qualifications Skill Microsoft Windows Desktop OS (Windows 7, Window 8, 8.1, 10) Active Directory Administration Desktop \ Laptop \ Tablet Hardware Remote Access (i.e., LogMeIn) Certifications (CompTIA: A+ or Network+) CISCO Switches Windows Server 2008 R2 or later Release Certifications (MS) In Person Only Short Description: The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems. Complete Description: Central Office Travel Required - travel expenses reimbursed. Valid Driver's License Current Vehicle Insurance Certificates Local Candidates: In-person interviews in Little Rock Additional Information All your information will be kept confidential according to EEO guidelines. Amrita Sharma Desk Phone: *************** Ext- 735 amrita@)askitc.com