Technical support technician jobs in Spring Hill, TN

Job Description Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team! Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security. Key Responsibilities will include: Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration. Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions. Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress. Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting. System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems. Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment. Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients. Provide onsite local client support as needed Other related duties as assigned Our ideal future team member will have: Bachelor's degree in Computer Science, Information Technology or related field (preferred) Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification Prior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities. Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologies Exceptional troubleshooting, problem solving, communication and customer service skills Must be available to participate in an on-call rotation for after hours (night and weekend) client support Must have reliable transportation and insurable driving record Additional Information: Full Time - Hybrid Role (3 days in office) We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401 (k). All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S. We are an Equal Opportunity Employer.

The Consultant, LBS Technology Payroll Function Support is responsible for managing Payroll processes and collaborating with technical teams or software vendors to design and configure software applications. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. • Execute subject matter expertise in the Payroll Module. • Triage and manage queue and work with Senior Analyst to ensure ticket resolution. • Manage Payroll processes and collaborate with technical teams or software vendors to design and configure software applications • Collaborate with business stakeholders to understand their processes, objectives, and challenges • Develop test plans to ensure that the software applications meet defined functional requirements • Develop training and support to end-users on application functionalities • Collaborate with IT teams to prioritize and implement system enhancements, bug fixes, and upgrades • Prepare detailed functional specifications, system documentation, user manuals, and training materials. • Maintain up-to-date documentation of system configurations, customizations, and integration points • Acts as a resource for colleagues with less experience. • Maintain regular and reliable attendance. • Perform other duties as assigned. Additional Information: Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. Access to and/or works with sensitive and/or confidential information. Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices. SUPERVISORY RESPONSIBILITIES: Not responsible for supervising employees. KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: Bachelors Degree required, preferably in the areas of computer science, information technology, soft-ware engineering, or a related field. Masters Degree (preferred). Experience: 7+ years of Experience • Experience being part of a shared service organization Certifications: Oracle Certification (Preferred) Skills and Abilities: Mathematical Skills · Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. · Statistical Mathematical Skills -- Ability to work with mathematical and algebraic concepts such as probability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations. Computer Skills · Moderate Computers Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. Communication · Complex Communication Skills -- Frequently communicates complex information and interacts with management. Can present, resolve and address delicate situations. Can motivate and persuade others. Decision Making · Department Specific Impact -- Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department. Nature of Problems · Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices. Independent Judgement · Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others. Planning/Organization · Project Management -- Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts. In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment. Noise level in the work environment is typical for an office and/or hospital environment. Minimum overnight travel (up to 10%) by land and/or air

Job Details Brentwood - Brentwood, TN AccountingDescription NOT a remote work opportunity! At Blankenship CPA Group, PLLC our roots are planted deeply in serving Nashville, TN's growing business and professional community. Blankenship is a Top Ten Nashville public accounting firm of approximately 200 professionals. We serve our clients' Tax, Audit, Accounting and Consulting needs in the Nashville, Tennessee and Middle-South market through our experienced accountants in our Brentwood, Columbia, Dickson, Goodlettsville, Mt. Juliet, Murfreesboro and Nashville offices. Blankenship is seeking a full-time Experienced Accounting Solutions Group (ASG) Professional to help serve our outsourced accounting clients. This in-office position could be located in any of our seven offices listed above. The ideal candidate has a broad range of general ledger accounting experience and thrives working on complex client accounts, on-boarding new clients, and reviewing the accounting work of others. The candidate is not expected to perform tax or audit services. Tax preparation experience is preferred but not required. We are a growing firm and find various backgrounds attractive. With strong performance, there is great opportunity for advancement. At Blankenship, you will find a People First culture and wonderful clients to serve. This role can be tailored to align with the right candidate's experiences and specialties. Key responsibilities and required qualifications include: Ability to use new technologies and adapt to new processes Ability to collaborate and teach accounting principles and practices to other team members Ability to review work of other team members Ability to on-board new clients Bank and various balance sheet account reconciliations Financial statement and report preparation Preparation of sales and use returns and other business compliance returns Proficiency with QuickBooks and/or other accounting software packages (Accounting CS, Xero, Bill.com, etc.) Qualifications Key experiences and skills include: 5+ years of recent accounting experience Excellent verbal, written, and listening skills Strong interpersonal skills Professional phone skills Advanced computer skills Energetic personality Organized and ability to work independently Ability to multi-task The successful candidate will be rewarded with an excellent compensation and benefits package including flexible schedule, health, vision, and dental insurance, 401(k) plan, vacation, life and disability insurance, professional training and license reimbursements, and the opportunity for bonuses.

What We Need Corpay is currently looking to hire a Technical Support Team Lead to join our team. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, we are seeking a technically advanced, customer-focused leader who will provide hands-on support to our Corporate Payments division while guiding and supporting a team of Technical Support Specialists. This position's primary focus is leading complex technical support efforts related to payment files, APIs, and financial reporting, while ensuring consistent service quality, documentation standards, and SLA adherence. The Team Lead will act as a senior escalation point, support key customer relationships, and collaborate closely with cross-functional teams to drive efficient resolution and continuous improvement. How We Work As a Technical Support Team Lead, you will be expected to work in a hybrid environment reporting to our Brentwood office location. Corpay will set you up for success by providing: Assigned workspace in Brentwood, TN Company-issued equipment Hands-on training Responsibilities Serving as a senior technical escalation point for complex issues involving payment files, APIs, web services, and financial reporting. Providing hands-on technical support to internal and external customers via phone, email, and remote support tools. Leading and supporting Specialists in troubleshooting, resolution approach, and customer communication. Providing elevated care and oversight for key and high-impact customers. Assisting with prioritization of work to ensure SLA targets are met consistently. Guiding product integration efforts, testing assistance, and customer training activities. Partnering with cross-functional teams to plan, manage, and execute special projects and client initiatives. Providing recommendations for preventive maintenance, configuration improvements, and software updates to improve performance and customer satisfaction. Ensuring accurate and thorough documentation of client interactions, investigations, and resolutions within Salesforce. Supporting creation and maintenance of internal and external documentation, including training materials and reporting guidance. Handling and coordinate escalations from internal departments, monitor connectivity and real-time customer needs, and support after-hours or on-call coverage as required. Escalating systemic or Tier 3 issues appropriately and follow through to resolution. Identifying recurring issues, trends, and opportunities for process improvement. Qualifications 4+ years of overall Technical Support experience, including exposure to complex, client-facing technical environments. Strong understanding of technical systems including web services, APIs, webhooks, and data file mapping. Experience acting as a technical lead, escalation point, or mentor within a support organization. Advanced computer skills, including intermediate to advanced experience with Microsoft's suite of products. Experience with Salesforce and ServiceNow ticketing systems. Familiarity with AWS and Sterling File Gateway is a plus. Excellent communication, customer engagement, and documentation skills. Strong ability to balance technical execution with coaching and leadership responsibilities. Proven ability to independently manage complex technical issues while supporting others. Comfortable working in a fast-paced, high-impact, client-facing environment. Strong analytical thinking, prioritization, and problem-solving skills. Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Our Company & Purpose Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person's unique perspectives and individual contributions. Embracing diversity enables our people to "make the difference" as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting ************** or following Corpay on LinkedIn. Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The position will start off remote then transition to in office in Hendersonville, TN once our office is open. Currently only considering local candidates. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Technical Support Specialist to join our team in Hendersonville, TN! The Technical Support Specialist is responsible for providing a variety of first level technical support to internal and remote users which is essential to the viability of the Credit Union's IT systems. Primary Responsibilities: Providing day-to-day operations support for the Credit Union's Helpdesk support service which includes identifying and resolving user's technical issues in a timely manner. Managing the helpdesk ticketing system to prioritize and assign tickets to the responsible party. This includes documenting all support interactions in the Help Desk ticketing system (ServiceDesk). Performing Active Directory users and objects management in accordance to department standards. Analyzing system documentation and presenting to user, either in writing or verbally, the proper procedures, and/or system features to resolve operational issues. Responding to requests for technical assistance in person, via phone, or using remote support tools. Identifying and escalating situations requiring urgent attention. Basic Qualifications: Education: High school diploma or equivalent experience. Minimum five years' experience and demonstrated knowledge of Microsoft Windows, Active Directory user management, Exchange Email setup and troubleshooting, general knowledge of TCP/IP troubleshooting, Dell/HP/Lenovo desktop/laptop hardware and IP Phone setup. Experience in implementing software applications within a Microsoft environment Experience in setting up various hardware components (docking station, usb devices, display technologies) Experience in working with Virtual Desktop Infrastructure (VMwware Horizon) preferred Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.

To see the full job description, please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe's Offer: * Flexible Schedules * Employee Discount and Assistance Program * Wide Range of Employee Benefit Programs * Fun, Casual Work Environment

Job DescriptionSummary Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform VPN infrastructure design and administration (PTP, client-based, Encrypted, IPsec) Monitor and manage Microsoft Windows 7/8/10 Operating Systems. Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business Server 2003/2008/2012; Exchange Server 2003/2007/2010. Work on WANs, LANs, TCP/IP, Firewalls, Routers, and Switches. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a PLUS! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform VPN infrastructure design and administration (PTP, client-based, Encrypted, IPsec) Monitor and manage Microsoft Windows 7/8/10 Operating Systems. Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business Server 2003/2008/2012; Exchange Server 2003/2007/2010. Work on WANs, LANs, TCP/IP, Firewalls, Routers, and Switches. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a PLUS! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description NOTE: This position will be based out of our corporate headquarters in Franklin, TN and is required to be on-site. After training, this position will have a rotating 4 day workweek with 3 days off. ***Please be sure your location, including city and state, is included on your resume. Who we are: Fourteen Foods is the largest Dairy Queen franchisee, with nearly 250 restaurants in 13 states, and we're growing! We are faith-based with a Mission of “Shepherding world-class restaurants that celebrate our commitment to faith, people and community.” Our headquarters is in Franklin, TN and we also have offices in Bloomington, MN and Louisville, KY. Please visit ********************* to learn more about us. Position Summary: The IT Helpdesk Analyst provides support to the business. The Helpdesk Analyst role is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The helpdesk team support the business; from employees who encounter issues at the store levels to our Support Office team members resolving issues or escalating as necessary. This position is required to be on-call as part of a rotation and requires occasional weekend shifts. Communication and teamwork will be at the center of the role. The IT Helpdesk team deals with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people's needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the teams problems. The IT Helpdesk Analyst is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. Essential Functions: Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. Effectively identifies service desk issues and resolves or escalates problems appropriately. Ensures high level of end user satisfaction via superior customer service and verification of issue resolution. Documents incidents and incident resolution in service desk software tickets accurately and thoroughly. Proactively works with IT Service Management Processes and activities to provide timely and quality service. Supports the Service desk tool, processes, and vendor relationships as appropriate. Prioritizes work efforts and communicates with business units and end-users. Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources. Evaluate what are critical issues needed to keep store running. Provide timelines for resolution, communicating to all parties involved throughout lifecycle. Configures new hardware for stores or office users and ships the equipment as necessary. Provides shipping and tracking assistance for all IT equipment. Utilizes basic hand tools to fix hardware or equipment. Helps the team keep workstation and office area clean and organized. Assists with various projects, including with outside departmental members. Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours. Participates in inventory tracking, counting, and organization. Remotely assists IT Field Services Technicians completing on-site troubleshooting. Evaluate what are critical issues needed to keep store running. Provide timelines for resolution, communicating to all parties involved throughout lifecycle. Communications: Serve as the first point of contact for customers seeking technical assistance over the phone or email utilizing a ticketing system. Use empathy, understanding and technical knowledge as primary tools for customer support. Works closely with various staff & third-party vendors in support of day-to-day business processes. Effectively communicates & troubleshoots issues with systems, equipment, hardware, software, and escalates as appropriate. Maintains a professional, proactive, and positive attitude and approach while providing services to end users. Walk the customer through the problem-solving process. Record events, problems and their resolution in the ticket system directing unresolved issues to the next level of support personnel. Follow-up and update customer status information. Effectively collaborates and communicates as a liaison between various business departments. Security: Secures the computer rooms and business assets. Maintains compliance with the IT Security Policy. Safeguards employee and customer information while maintaining total confidentiality. Maintains and administers portable device management applications such as IBM MaaS360. Reports any security issues to the IT Director as appropriate. Qualifications: Proven experience as a help desk technician. Tech savvy with working knowledge of office automation production, databases, and remote control. Good understanding of computer systems, mobile devices (Windows, Android, iOS), and other tech products. Ability to diagnose and resolve basic technical issues. AA/AS in IT or Computer Science or relevant field experience. CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required. Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment. Competencies: Customer Service Communication Skills Ability to learn quickly Troubleshooting/problem-solving skills Ability to work well under pressure Adaptability Teamwork skills

Insight Global is seeking a skilled PC Technician for a contract opportunity with possibility of extension. This individual will join a small PC team, working closely with one other team member to provide hands-on support across a variety of tasks, including but not limited to: * Imaging PCs and preparing them for new hires * Personalizing user profiles and assisting with account setups * Packaging and shipping equipment * Performing device wipes during offboarding * Managing IT assets and inventory The ideal candidate is adaptable, flexible, and comfortable stepping in to support all areas of IT as needed. This is a great opportunity for someone who enjoys a dynamic environment and being a go-to resource for technical support. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements * 1+ years in a PC Tech or Tier 1 support role * Hands-on experience with imaging, user setup, and asset tracking * Familiar with Windows OS, Office, and Active Directory * Experience in a larger, enterprise environment

Make an impact. Build a career. At Pace, we're committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives. Ask any of us, and you'll hear the same thing repeated again and again: we work here because what we do positively impacts the world. If you're curious, driven and inspired by the idea of doing important work with real-world impact, there's no better place to build your career. Find your place at Pace Join us as a Client Service Technician, where you'll put your love of science to work in the sample receiving department of our environmental testing laboratory. You'll receive all the training you need to successfully take on your new role and grow an exciting laboratory sciences career at Pace. What you'll do * Coordinate and perform sample-related activities, including shipping and receiving, processing and administration * Maintain and update appropriate documentation and databases * Participate in training on fundamental lab support policies, programs, and practices What you'll bring * High school diploma or equivalent * Experience in a laboratory or environmental testing setting is preferred, but not required * Ability to perform work in a lab or office setting, remain standing for long periods, work around strong smells, and wear personal protective equipment while handling samples (e.g., lab coat, safety glasses and gloves; all PPE provided by Pace). What we promise * Comprehensive benefit program, including medical, vision and dental insurance, 401(k) matching and tuition reimbursement * Opportunities to build a rewarding career * An inclusive culture that stands for integrity, innovation and growth Pace Analytical Services Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

Production/Installation Specialists work in a dynamic, creative and fast-paced environment to create and assemble sign and graphic products for many different business applications. Creative work is performed within the FASTSIGNS Center sign production area that is fully equipped with top-of-the-line sign-making equipment. Position requirements include cutting printed graphics using a variety of wall cutters, saws, and Exacto blades, as well as applying the product to substrates. The Production Specialist will also be required to work in the field performing installations to vehicles, building interiors and exteriors using a ladder or mechanical lift system. Careful attention to detail utilizing work orders that outline specifics for each custom order is paramount. The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply! Hourly rate is negotiable based on experience. Monthly Bonus based on completed jobs. Paid Holidays, Vacation. Monday through Friday schedule. 8:30 - 5:00. No weekends. Compensation: $15.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family. Job Summary As an Assistive Technology Professional (ATP) at Reliable Medical, you will play a pivotal role in enhancing the quality of life for individuals with disabilities or medical conditions by evaluating, recommending, and customizing assistive technologies. Your expertise will directly contribute to enabling our clients to achieve greater independence and improved daily functioning. You will collaborate with interdisciplinary teams and leverage your technical and clinical knowledge to provide tailored solutions that meet our clients' unique needs. Essential Functions Assessment and Evaluation: Conduct comprehensive assessments of clients' functional abilities, limitations, and assistive technology needs. Collaborate with clients, their families, and healthcare professionals to gather relevant information and understand specific requirements. Utilize standardized assessment tools and clinical observations to identify suitable assistive technology solutions. Recommendation and Customization: Based on assessments, recommend appropriate assistive technology devices and solutions that align with clients' goals and capabilities. Customize and adapt existing technologies to ensure a precise fit and optimal functionality for each individual. Stay up-to-date with the latest advancements in assistive technology and integrate them into your recommendations. Technical Expertise: Possess a deep understanding of a wide range of assistive technologies, including mobility devices, communication aids, environmental control systems, adaptive computer software, and more. Configure, calibrate, and troubleshoot assistive technology devices to ensure seamless operation. Provide technical training to clients, caregivers, and healthcare professionals on the proper use and maintenance of assistive technology solutions. Documentation and Reporting: Maintain accurate and detailed records of client assessments, recommendations, and customization processes. Prepare comprehensive reports outlining assessment findings, recommended solutions, and rationale for each case. Collaborate with administrative teams to ensure timely documentation and billing procedures. Collaboration and Communication: Work closely with multidisciplinary teams, including occupational therapists, physical therapists, speech-language pathologists, and physicians, to create holistic care plans. Communicate effectively with clients, their families, and caregivers to explain the benefits and functionalities of recommended assistive technologies. Continuing Education and Training: Stay current with industry trends, advancements, and best practices in assistive technology through ongoing professional development. Attend conferences, workshops, and training sessions to expand your knowledge and skills. Minimum Requirements Certification as an Assistive Technology Professional (ATP) by the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) is a requirement. Proven experience in assessing, recommending, and customizing assistive technology solutions for individuals with disabilities or medical conditions. Strong technical aptitude and familiarity with a wide range of assistive technology devices and software. Excellent communication skills, both written and verbal, to interact with clients, families, and interdisciplinary teams. Problem-solving mindset with the ability to adapt solutions to meet individual needs. Empathy, patience, and a client-centered approach to deliver exceptional care. Our Commitment To You Comprehensive Health Coverage Unlimited Paid Time Off Professional Development Opportunities Retirement Savings Plan Wellness Programs Inclusive and Diverse Workplace Volunteer Opportunities Employee Recognition Programs Service Awards Parental and Childbirth Leave Join our team at Reliable Medical and make a meaningful impact on the lives of individuals who rely on assistive technology to enhance their independence and well-being. Apply your expertise to provide innovative solutions that transform lives and contribute to a more inclusive society. Apply today, and join a team that sincerely values your skills and dedication! All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Role: Desktop Support Technician Contract As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers. Job Description •As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: •Manage the reporting of SLAs, Adherence of SLA and contract •Manage shift and shift planning including on call roster •Manage Resource productivity •Enable the team with training and development •Ensure security compliance •Ensure sufficient inventory level is managed across locations •Ensure all service request and incidents are resolved before agreed service levels •Plan and execute any move request or project work •Lead the team by providing technical and process assistance to below activities •Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. •Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks •Perform onsite updates, Configuration changes, or Software installations. •Provide onsite technical assistance to end users by visiting their desk location •Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent •Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. •Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) •Perform end-user support related security and controls and compliance related tasks such as •Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs •Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. •Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support •Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. •Provide On-call support if required outside business hours on a rotational basis Desired Qualifications: •Experience with various desktop systems, operating systems, and diverse technical environments. •Excellent customer service orientation and verbal communication skills. •Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. •Ability to install software for and troubleshoot a wide range of applications. •Analytical thinking and problem-solving ability. •CompTIA A+ certification or equivalent certification •Flexible for travelling to remote sites or cluster •Should be able to lift weight up to 30lbs at waist level

IT'S NOT GOING OUT OF OUR WAY; IT IS OUR WAY! At United Communications, we've been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region's fastest, most reliable internet providers, recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we're expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career. WHY UNITED? Award-Winning Culture: 2023 & 2024 Best Places to Work Trusted Local Employer for over 75 Years: 4.7 Google Star Rating Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings Top 100 Fiber-To-The-Home Leader 401k + Match, HSA, and more! SUMMARY This position is a Network Operations Technician II position working with the Network Operations department. This role will primarily be responsible for installation, decommissioning, and troubleshooting problems of network equipment and circuits. This includes fiber, transport equipment, and all critical infrastructures within. This technician will also work directly with the engineering staff, doing a variety of tasks related to network operations, projects, and maintenance, including circuit provisioning, maintenance & testing (DS1, DS3, SONET, DWDM), test equipment, telecommunications equipment installation, and acceptance. POSITION SCHEDULE AND ONSITE REQUIREMENTS This is a direct-hire, full-time, on-site position located at either our Chapel Hill, TN, Murfreesboro, TN, or Franklin, TN, location. The schedule for this role is Tuesday through Saturday, from 11:00 AM to 8:00 PM, after the initial 90-day training period. During the 90-day training period, the position will report to our Chapel Hill, TN location, and the schedule will be Monday through Friday, from 8:00 AM to 4:30 PM. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required. Diagnoses, troubleshoots, and repairs customer and network troubles. Removes and replaces defective equipment, tracks spares, and ensures repair. Provides support to external departments in the assignment and troubleshooting of facilities. Assists with trouble resolution, including generating packet captures for both network and customer-specific issues. Provides support in single-mode, multi-mode, fiber optic, and CAT5/6 cabling. Installs, provisions, tests, and maintains SONET/Ethernet services, DWDM equipment, SONET equipment, CPE equipment, GPON Access equipment, and Data Services. Operates and maintains tools, test sets, ODTRs, T-Berd, digital multiplexers, channel banks, circuit termination equipment, AC, and DC power equipment Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure, including, but not limited to, HVAC systems, high-voltage electrical systems, and DC Power Plants Compiles and maintains records and documentation as needed. Provides a high level of customer service and assists with installation and troubleshooting for enterprise and large business customers. REQUIREMENTS: 2+ years' experience working with Installation, Test, and Turn-up of a variety of Telecommunications equipment, including, but not limited to, SONET, DWDM, Routers, and Ethernet Switches CCNA or JNCIA certifications are preferred. Some technical evaluation and fundamental judgment are required while building an internal and external network. Preferred experience supporting Juniper, Adtran, Arista, Calix, and DWDM Transport Equipment Preferred experience supporting Telephony Switch Vendors, or with VOIP, SIP, MCP Ability to operate various service equipment, including hand tools, electric drills, and company test sets. PC Skills - requires an advanced understanding of computer hardware and software, especially word processing and email. Ability to touch-type at 35+ WPM required. Valid TN driver's license and satisfactory driving record required. Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at ************** and join us in building the future of connectivity.

Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join our dedicated team. Primary Duties and Responsibilities: • Installation, control, and maintenance of PCs, servers, and peripherals on/off-site. • Manage and monitor customer WANs and LANs. • Install new and maintain existing hardware and software. • Respond to inquiries and requests for assistance from our customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support. • Consult with customers and recommend computer hardware and software to enhance their operations. • Assist with setting up backup hardware and software. • Oversee regularly scheduled maintenance of various customer IT assets, including PCs, servers, and printers. • Company vehicle, computer, and phone provided during work hours. Job Requirements: Knowledge of Microsoft Office, including Outlook, Word, and Excel. Working knowledge of computer hardware, including PCs, servers (all modern versions), printers, routers, etc. Familiarity with Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks, and other common software programs. Report IT problems and issues to central dispatch for follow-up scheduling when necessary. Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements. Possess excellent verbal and written communication skills and communicate effectively with customers and employees. Must maintain a neat appearance, be organized, and be able to multitask. Proactive in finding and implementing support resolutions for all customers efficiently and professionally, while also being able to work independently when required. Must be a team player, assisting other employees with troubleshooting and resolutions when necessary. Must pass a drug screening and background security check before employment - no exceptions Benefits: Friendly and productive work environment Paid time off Paid holidays Company-provided computer, cell phone, and tools vehicle (during work hours) Health insurance options Dental insurance options Vision insurance options Life insurance 401K

Job Description Annual Salary - $52,308 - $56,136 The Rutherford County Sheriff's Office is seeking a skilled and customer-focused IT Technician to join our team. This position provides front-line technical support for 24/7 critical systems used across public safety and county operations. If you enjoy troubleshooting, hands-on technical work, and supporting a mission-driven environment, we encourage you to apply. About the Role The IT Technician performs technical work involving the installation, maintenance, and troubleshooting of computer hardware, software, networking, and related systems. This position responds to work orders, supports end users, and assists with technology used throughout the Sheriff's Office and county facilities. Key Responsibilities Provide first-line technical support via phone, ticketing system, email, and in-person assistance Install, configure, update, and maintain Windows 10/11 workstations, laptops, tablets, and peripherals Support and troubleshoot hardware, software, network, and printer issues Operate and assist with computer systems, servers, printers, multi-function devices, telephony, switches, access points, scanners, external storage, and more Install, terminate, and test network cabling throughout facilities Maintain Active Directory accounts, group memberships, password resets, and workstation joins Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and MFA Follow established IT procedures for imaging, provisioning, asset tracking, and software licensing Perform basic network diagnostics (IP addressing, DNS, DHCP, VPN, Wi-Fi) Use PowerShell, Terminal, or Command Line for routine tasks Support in-car systems, MDTs, patrol workstations, and shared kiosks Assist with mobile device management (iOS/Android), device enrollment, and security policies Maintain compliance with CJIS Security Policy for handling Criminal Justice Information Log work performed, update documentation, and follow helpdesk best practices Assist with inventory management, hardware lifecycle, and preventative maintenance Visit Sheriff's Office and county sites to provide onsite technical support Participate in on-call rotation or after-hours support when needed Minimum Qualifications Vocational/Technical degree (or currently enrolled) in Information Systems, Computer Operations, Networking, or related field One (1) year of IT experience in computer operations, maintenance, or PC troubleshooting Equivalent education/experience combinations may be considered Valid Tennessee driver's license required Ability to work scheduled hours, site visits, and on-call rotations

Client Services Tech 1 - Sample Receiving Make an impact. Build a career. At Pace, we're committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives. Ask any of us, and you'll hear the same thing repeated again and again: we work here because what we do positively impacts the world. If you're curious, driven and inspired by the idea of doing important work with real-world impact, there's no better place to build your career. Find your place at Pace Join us as a Client Service Technician, where you'll put your love of science to work in the sample receiving department of our environmental testing laboratory. You'll receive all the training you need to successfully take on your new role and grow an exciting laboratory sciences career at Pace. What you'll do * Coordinate and perform sample-related activities, including shipping and receiving, processing and administration * Maintain and update appropriate documentation and databases * Participate in training on fundamental lab support policies, programs, and practices What you'll bring * High school diploma or equivalent * Experience in a laboratory or environmental testing setting is preferred, but not required * Ability to perform work in a lab or office setting, remain standing for long periods, walk throughout the campus, work around strong smells, and wear personal protective equipment while handling samples (e.g., lab coat, safety glasses and gloves; all PPE provided by Pace). * Ability to lift weights up to about 20-30 lbs What we promise * Comprehensive benefit program, including medical, vision and dental insurance, 401(k) matching and tuition reimbursement * Opportunities to build a rewarding career * An inclusive culture that stands for integrity, innovation and growth Pace Analytical Services Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.